PagerDuty Operations Cloud vs Rootly comparison

PagerDuty Operations Cloud

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Executive SummaryUpdated on Jun 11, 2026

PagerDuty Operations Cloud and Rootly compete in incident management. PagerDuty Operations Cloud may have an advantage due to its comprehensive features, while Rootly provides streamlined simplicity.

Features: PagerDuty Operations Cloud offers robust incident response, automation, and alert triaging. Rootly provides seamless incident management integration with existing tools and focused functionality.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud provides a documented deployment process and proactive customer support suitable for organizations needing direct setup assistance. Rootly offers a simpler integration process, appealing to smaller organizations but with limited support options.

Pricing and ROI: PagerDuty Operations Cloud involves higher initial costs with promises of strong ROI through its comprehensive offerings. Rootly offers lower setup costs and efficient ROI for businesses seeking streamlined operations and cost-effectiveness.

To learn more, read our detailed PagerDuty Operations Cloud vs. Rootly Report (Updated: June 2026).

PagerDuty Operations Cloud vs. Rootly

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Process Automation (5th), AIOps (5th), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)

Rootly

Ranking in IT Alerting and Incident Management

15th

Average Rating

7.6

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the IT Alerting and Incident Management category, the mindshare of PagerDuty Operations Cloud is 9.7%, down from 19.8% compared to the previous year. The mindshare of Rootly is 4.3%, down from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	9.7%
Rootly	4.3%
Other	86.0%

IT Alerting and Incident Management

Featured Reviews

Daksh Yamal

Senior Software Engineer at Infosys

Centralized incident response has cut noise, improved morale, and protects revenue every day

PagerDuty Operations Cloud offers robust features including centralized alerting and incident response, on-call scheduling and escalation, automated remediation and runbooks, stakeholder communication during major incidents, and automation capability. Everything has been working exceptionally well with PagerDuty Operations Cloud. The features have been excellent. It is a spanning tool that has enabled us to operationalize reliability. Since rolling it out three years ago, we have cut MTTR by 35% and reduced on-call noise by 70% through AIOps correlation. For us, the main value of PagerDuty Operations Cloud lies less in paging and more in coordination, automation, and reducing the operational burden on engineers. Reducing the operational burden has improved morale among our engineers. They have been able to focus on other projects and tasks since they have saved considerable time, and consequently productivity in the organization has greatly improved. We have also seen faster incident response, lower MTTR, reduced alert noise, and decreased on-call burnout. Additionally, automation has reduced manual toil, with approximately 25 of our P2 incidents now being resolved or partially resolved by automation before an engineer touches them.

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HarryJude

Manager at teshama

Seamless Slack incidents have standardized my workflows and have streamlined post mortems

Slack-based workflow in Rootly helps my team during incidents by simplifying incident management and workflows, easing writing post-mortems, supporting planned maintenance, and offering valuable team support for migration and training. It's streamlining our incident management process overall, and having everything automated and flexible is extremely valuable through automations. The best features Rootly offers are all-in-one incident management and an intuitive user-friendly GUI. I find the user interface highly intuitive because it's very easy to customize and navigate, even for new users, hence making the learning curve very comfortable and smooth. Rootly is very valuable, especially because it's very cost-effective. It's also very easy to use, and it has a very proactive and supportive customer support team. I have seen a return on investment as Rootly has made interactions smoother and more efficient. The speed of Rootly makes my work more productive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product has valuable on-call scheduling, escalation, and incident workflow management features."

"PagerDuty Operations Cloud is the best tool available, and I can confidently say it is the best tool for all aspects, not just incident management or escalation, but for all analytical functions as well."

"The best features that PagerDuty Operations Cloud offers are that it is user-friendly, the design is scalable, and it is quite easy to use for a newbie as well."

"PagerDuty Operations Cloud has improved our incident management process by ensuring that the right set of people are notified within time."

"PagerDuty Operations Cloud improved my team's ability to focus on core tasks rather than routine issues by having the notification feature that was very helpful to monitor and trigger high and critical issues directly to team members."

"Since PagerDuty Operations Cloud has all the data and provides forward-looking resolution steps and information about which team was involved, PagerDuty AI helps us tremendously."

"I'd rate the solution ten out of ten."

"Alert deduplication and noise reduction for alerts are the major features that I found useful."

More PagerDuty Operations Cloud pros

"Rootly has positively impacted our organization because, in comparison to ObsGenie, the tool we used before Rootly, it is much more user-friendly, including the user interface and the whole approach to alerting and routing these alerts."

"Rootly is very valuable, especially because it's very cost-effective, very easy to use, and it has a very proactive and supportive customer support team."

"With the strategic approach of putting everyone in a Slack group to resolve incidents, we have reduced the percentage of incidents created in a month by thirty percent during the first three months of using Rootly."

Cons

"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."

"PagerDuty Operations Cloud needs improvement in AIOps correlation tuning, which needs to be much easier, especially for non-technical users."

"It’s quite hard to reach the support team."

"Everything is fine now with PagerDuty Operations Cloud, but one thing that they can do to improve is bring more integrations."

"PagerDuty's webhooks need some improvement."

"There was agent alert fatigue with more granular root cause analysis that can be done."

"To improve PagerDuty Operations Cloud, I can mention that we can improve the escalation policies. Nowadays, many people miss the alerts."

"In terms of witnessing an ROI, no one has really done that level of due diligence."

More PagerDuty Operations Cloud cons

"Regarding Rootly's AI capabilities, we had one incident when we lost alerting generally because Rootly crashed, and we did not like it."

"Rootly can be improved as it's slightly buggy for new features."

"The integration process could be easier, perhaps with the addition of AI to facilitate smoother integrations with other applications, especially since those who manage integrations often need technical knowledge about web services and single sign-on processes, which can be challenging for non-technical users."

Pricing and Cost Advice

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"There is a license needed to use PagerDuty."

"The price is very high."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

More PagerDuty Operations Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

13%

Financial Services Firm

13%

Manufacturing Company

Educational Organization

Performing Arts

30%

Comms Service Provider

Transportation Company

Wholesaler/Distributor

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	29
Midsize Enterprise	20
Large Enterprise	71

No data available

Questions from the Community

What is your experience regarding pricing and costs for PagerDuty?

My experience with pricing, setup cost, and licensing has been quite reasonable and cost-effective.

See all answers

What needs improvement with PagerDuty?

The noise aspect of PagerDuty Operations Cloud could be better. What happens is if there is some sort of an issue occurring, it keeps on repeating and calling again and again. Once the alert is ack...

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What is your primary use case for PagerDuty?

The main purpose of PagerDuty Operations Cloud is to receive alarms for real incident production critical issues. Whenever an incident happens, we get an alarm call or a phone call on our phone or ...

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Product Reports

PagerDuty Operations Cloud

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Overview

PagerDuty Operations Cloud focuses on efficient incident management, featuring advanced alert and notification systems, mobile alerts, and AI-driven functionalities that facilitate streamlined on-call schedules and integrations with major monitoring tools.

PagerDuty Operations Cloud offers comprehensive incident management with real-time alerts and notifications via mobile, SMS, and calls. This empowers teams to respond swiftly and reduce missed incidents. Efficient on-call management through automated scheduling and escalation enhances team productivity, while AI-driven alert grouping minimizes noise. Integration with tools like AWS and Datadog further streamlines operations.

What are the key features of PagerDuty Operations Cloud?

Real-time Incident Alerts: Improves response times by ensuring immediate notifications.
AI-driven Alert Grouping: Minimizes noise for enhanced focus and efficiency.
Automated Scheduling: Streamlines on-call management and escalation.
Monitoring Tool Integration: Seamlessly works with tools like AWS and Datadog.
Mobile Alerts: Enables SMS and call notifications for instant communication.

What benefits and ROI should users consider?

Increased Efficiency: Reduces operational burden through automation.
Improved Team Productivity: Lowers incident noise and accelerates resolution.
Enhanced Customization: Tailors alert prioritization and escalation policies.
Time Savings: Expedites incident management and reduces error rates.

PagerDuty Operations Cloud implementation spans industries like e-commerce and IT services, where it automates anomaly detection and manages high-severity incidents. Its integration capabilities and AIOps features significantly enhance incident management, proving valuable for sectors demanding real-time performance and responsiveness.

PagerDuty

Rootly is an essential tool for effectively addressing and managing incidents within any system or organization. With quick and reliable incident alerts, comprehensive incident management capabilities, and efficient problem-solving features, Rootly helps users to identify, prioritize, and resolve incidents, resulting in improved system reliability and reduced downtime. The solution is highly regarded for its reliability, excellent customer support, and overall value to users.

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

* **Atlassian** * **Cisco** * **Databricks** * **DigitalOcean** * **Google Cloud** * **IBM** * **JetBlue** * **LinkedIn** * **Lyft** * **Microsoft** * **MongoDB** * **Netflix** * **Pinterest** * **Qualcomm** * **Red Hat** * **Salesforce** * **Spotify** * **Square** * **T-Mobile** * **Twitter** * **Uber** * **VMware** * **WeWork** * **Workday** * **Xerox** * **Zoom**

PagerDuty Operations Cloud vs. Rootly