PagerDuty Operations Cloud vs xMatters comparison

PagerDuty and Everbridge are both solutions in the IT Alerting and Incident Management category. PagerDuty is ranked #1 with an average rating of 8.5, while Everbridge is ranked #14. PagerDuty holds a 9.6% mindshare in IMS, compared to Everbridge’s 4.9% mindshare. Additionally, 99% of PagerDuty users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

PagerDuty Operations Cloud

Read 92 PagerDuty Operations Cloud reviews

8,539 Views
4,440 Comparison Views

99% willing to recommend

xMatters

Read 31 xMatters reviews

2,603 Views
2,317 Comparison Views

96% willing to recommend

PagerDuty Operations Cloud

xMatters

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Executive SummaryUpdated on Jun 11, 2026

PagerDuty Operations Cloud and xMatters compete in incident management. PagerDuty excels with its alerting and integration capabilities, making it standout for rapid response, while xMatters has advantages in workflow automation and customization.

Features: PagerDuty Operations Cloud offers real-time mobile notifications for critical incidents, enabling immediate awareness and response. Its integration capabilities are notable, allowing seamless connection with various tools, and it is recognized for its system reliability. xMatters provides strong automation features with a REST API, supporting custom workflows and detailed logging, enhancing flexibility for users.

Room for Improvement: PagerDuty Operations Cloud could benefit from more integration with monitoring and observability tools, enhancements to its mobile app, and more competitive pricing for small to mid-sized teams. xMatters needs improvement in noise reduction during alert handling, and some users find the interface challenging, which could be refined for better usability.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud supports Hybrid, Private, and Public Cloud deployments, and generally receives praise for responsive customer service, although some users face delays. xMatters offers straightforward deployment options, especially in Hybrid and Public Clouds, with reliable customer service, though users occasionally raise pricing concerns.

Pricing and ROI: PagerDuty Operations Cloud is perceived as expensive, notably for smaller teams, but showcases significant ROI through time savings and improved incident response efficiency. xMatters is also noted for high pricing; however, it justifies costs through savings on potential incident expenses and productivity gains.

To learn more, read our detailed PagerDuty Operations Cloud vs. xMatters Report (Updated: June 2026).

Buyer's Guide

PagerDuty Operations Cloud vs. xMatters

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Process Automation (5th), AIOps (4th), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)

xMatters

Ranking in IT Alerting and Incident Management

14th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2026, in the IT Alerting and Incident Management category, the mindshare of PagerDuty Operations Cloud is 9.6%, down from 22.0% compared to the previous year. The mindshare of xMatters is 4.9%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	9.6%
xMatters	4.9%
Other	85.5%

IT Alerting and Incident Management

Featured Reviews

Nambi Srinivasan

Senior SRE at IBM

Automated incident workflows have transformed on-call operations and improved response times

Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

Read full review

Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"PagerDuty Operations Cloud delivers very high performance when notifying users, especially in high-frequency trading environments where even a second of delay can result in billion or trillion dollar transaction losses."

"I see major benefits from using PagerDuty Operations Cloud because it really helps to engage an on-call engineer."

"PagerDuty Operations Cloud has positively impacted our organization by allowing us to be immediately paged when a system or service is down, enabling us to quickly respond and provide updates to the organization on issues and their resolution."

"Afterwards, we didn't want to get rid of it."

"The product has valuable on-call scheduling, escalation, and incident workflow management features."

"Overall, it was a very effective product and really helped the productivity of the teams."

"PagerDuty has allowed us to identify issues and incidents within the infrastructure that we wouldn't have noticed otherwise."

"PagerDuty Operations Cloud positively impacts my organization by helping us win customer trust; when problems occur, the speed of our reaction and involvement with customers is crucial, and PagerDuty Operations Cloud facilitates quick responses to potential issues."

More PagerDuty Operations Cloud pros

"We're able to point all of our alerting tools at xMatters and have it route alerts to the right people at the right time. We're able to generate major instant notifications for product outages, get all of our people on the bridge at the same time, and include information from our monitoring tools with that. So everyone is speaking the same language and seeing the same information. We're able to route those notifications not only to people, but also to other tools like Slack channels, where everyone can get in and collaborate."

"The automated callouts, without a doubt, are most valuable. They have been a huge gain for our company. Previous to xMatters, there was no real management of the on-call resources or rotas. So, having that centralized and automated has been a huge gain."

"We haven't evaluated any product recently, but from what I can tell, looking around online, what xMatters has that others don't have are the custom forms. That's the big differentiator at the moment because that's something that we heavily use."

"We have not noticed any scalability issues in the two years that we have used the system."

"The two-way integration between ServiceNow and xMatters allows us to assign tickets to support personnel faster and respond to incidents faster."

"I don't think I've ever had a complaint about it; xMatters just works."

"Its ease of use and self-service are important to me. It's very easy for users to go in and modify their own contact information, for managers to go in and manage their own on-call rotations and shifts."

"xMatters is extremely scalable and extensible, giving you a lot of freedom on the applications that you want to integrate, with a large inventory of application templates and no interruptions even when traffic and volume are high, so alerts are handled without delay or compromising the quality or timeliness of delivery."

More xMatters pros

Cons

"It would be nice if the app could somehow receive the notification of an incident and allow you to customize the warning method on the device end."

"I think an area of PagerDuty Operations Cloud that could be improved is their premium pricing, as it compares unfavorably with competitors such as Atlassian's Opsgenie and ServiceNow, which offer bundle deals, plus DataDog now has incident management capabilities."

"The main thing is that sometimes we receive some alerts continuously, which may be noisy."

"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."

"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."

"I can evaluate the effectiveness of PagerDuty Operations Cloud in providing insights for decision-making, and I rate it around seven out of ten."

"The initial setup and configuration can be complex, especially for teams managing multiple services, escalation policies, and integrations."

"There was agent alert fatigue with more granular root cause analysis that can be done."

More PagerDuty Operations Cloud cons

"As an agent, as someone who is on call, I can mark an absence time and I can optionally put somebody in my place, but once you've done that, you can't edit it. You have to delete it and create a new absence, which is annoying, but it's not a massive issue. It's a minor annoyance. That's probably about the only thing I can come up with because I absolutely love the product. It's met our needs so well."

"The only thing that has caught us out a little bit is that on certain screens, you don't have the same admin options."

"It took me awhile to get used to whatever was available in the interface. The interface from two years ago was a bit more confusing when looking at where you should go"

"Integrations seem to be the most difficult part. Once setup though, they work well."

"We have had outages with the product. We have experienced functionality (defects), such as conference bridges can only be opened for four hours at a time and people get kicked out."

"I would like to see some more user templates. There are roles — administrator, user, etc. — but it would be nice to create a user template that restricted what people assigned that role could do."

"They could make the product more customizable."

"A lot of the issues that we've had have already been addressed. However, they could be clearer with the actual throughput and the costs. The throughput that we signed up for was a lot lower than what we needed, and we had to pay a lot more to get the throughput that we needed."

More xMatters cons

Pricing and Cost Advice

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"The pricing may be about $1,000 per user."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"The cost is based on the package you select."

"The price is very high."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"There is a license needed to use PagerDuty."

More PagerDuty Operations Cloud pricing and cost advice

"Then, in pricing, you are limited on your number of SMS messages that you can send a month and the licensing cost annually."

"xMatters is pricey, but you have to consider what a critical incident costs your organization."

"The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost."

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"This is our biggest issue: licensing. Our customer has only purchased a set number of full licensed users, and we are constantly running up against our license limit. To mitigate licensing concerns, we completely control at the admin level user additions and removals, and do a monthly cleanup process driven by security contractor removal reports."

"The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running."

"I do not think it is worth the value."

"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Performing Arts

12%

Manufacturing Company

Educational Organization

Financial Services Firm

12%

Construction Company

10%

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	29
Midsize Enterprise	22
Large Enterprise	72

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for PagerDuty?

My experience with pricing, setup cost, and licensing has been quite reasonable and cost-effective.

See all answers

What needs improvement with PagerDuty?

While PagerDuty Operations Cloud is strong overall, there are a few areas for improvement. The initial setup and configuration can be complex, especially for teams managing multiple services, escal...

See all answers

What is your primary use case for PagerDuty?

My main use case for PagerDuty Operations Cloud is to manage critical alerts and incidents across our production systems. It helps our team route alerts to the right people, manage on-call schedule...

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Comparisons

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Compared 20% of the time

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Compared 18% of the time

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Compared 11% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

PagerDuty Operations Cloud

June 2026

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Buyer's Guide

xMatters

June 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

PagerDuty Operations Cloud focuses on efficient incident management, featuring advanced alert and notification systems, mobile alerts, and AI-driven functionalities that facilitate streamlined on-call schedules and integrations with major monitoring tools.

PagerDuty Operations Cloud offers comprehensive incident management with real-time alerts and notifications via mobile, SMS, and calls. This empowers teams to respond swiftly and reduce missed incidents. Efficient on-call management through automated scheduling and escalation enhances team productivity, while AI-driven alert grouping minimizes noise. Integration with tools like AWS and Datadog further streamlines operations.

What are the key features of PagerDuty Operations Cloud?

Real-time Incident Alerts: Improves response times by ensuring immediate notifications.
AI-driven Alert Grouping: Minimizes noise for enhanced focus and efficiency.
Automated Scheduling: Streamlines on-call management and escalation.
Monitoring Tool Integration: Seamlessly works with tools like AWS and Datadog.
Mobile Alerts: Enables SMS and call notifications for instant communication.

What benefits and ROI should users consider?

Increased Efficiency: Reduces operational burden through automation.
Improved Team Productivity: Lowers incident noise and accelerates resolution.
Enhanced Customization: Tailors alert prioritization and escalation policies.
Time Savings: Expedites incident management and reduces error rates.

PagerDuty Operations Cloud implementation spans industries like e-commerce and IT services, where it automates anomaly detection and manages high-severity incidents. Its integration capabilities and AIOps features significantly enhance incident management, proving valuable for sectors demanding real-time performance and responsiveness.

PagerDuty

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

PagerDuty Operations Cloud vs. xMatters

June 2026

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