PagerDuty Operations Cloud vs xMatters comparison

PagerDuty and Everbridge are both solutions in the IT Alerting and Incident Management category. PagerDuty is ranked #1 with an average rating of 8.7, while Everbridge is ranked #12. PagerDuty holds a 9.7% mindshare in IMS, compared to Everbridge’s 4.8% mindshare. Additionally, 99% of PagerDuty users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

PagerDuty Operations Cloud

Read 94 PagerDuty Operations Cloud reviews

7,712 Views
4,010 Comparison Views

99% willing to recommend

xMatters

Read 31 xMatters reviews

2,427 Views
2,136 Comparison Views

96% willing to recommend

PagerDuty Operations Cloud

xMatters

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Executive SummaryUpdated on Jun 11, 2026

PagerDuty Operations Cloud and xMatters compete in incident management. PagerDuty excels with its alerting and integration capabilities, making it standout for rapid response, while xMatters has advantages in workflow automation and customization.

Features: PagerDuty Operations Cloud offers real-time mobile notifications for critical incidents, enabling immediate awareness and response. Its integration capabilities are notable, allowing seamless connection with various tools, and it is recognized for its system reliability. xMatters provides strong automation features with a REST API, supporting custom workflows and detailed logging, enhancing flexibility for users.

Room for Improvement: PagerDuty Operations Cloud could benefit from more integration with monitoring and observability tools, enhancements to its mobile app, and more competitive pricing for small to mid-sized teams. xMatters needs improvement in noise reduction during alert handling, and some users find the interface challenging, which could be refined for better usability.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud supports Hybrid, Private, and Public Cloud deployments, and generally receives praise for responsive customer service, although some users face delays. xMatters offers straightforward deployment options, especially in Hybrid and Public Clouds, with reliable customer service, though users occasionally raise pricing concerns.

Pricing and ROI: PagerDuty Operations Cloud is perceived as expensive, notably for smaller teams, but showcases significant ROI through time savings and improved incident response efficiency. xMatters is also noted for high pricing; however, it justifies costs through savings on potential incident expenses and productivity gains.

To learn more, read our detailed PagerDuty Operations Cloud vs. xMatters Report (Updated: June 2026).

Buyer's Guide

PagerDuty Operations Cloud vs. xMatters

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.6

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Process Automation (5th), AIOps (5th), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)

xMatters

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the IT Alerting and Incident Management category, the mindshare of PagerDuty Operations Cloud is 9.7%, down from 19.8% compared to the previous year. The mindshare of xMatters is 4.8%, down from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	9.7%
xMatters	4.8%
Other	85.5%

IT Alerting and Incident Management

Featured Reviews

Daksh Yamal

Senior Software Engineer at Infosys

Centralized incident response has cut noise, improved morale, and protects revenue every day

PagerDuty Operations Cloud offers robust features including centralized alerting and incident response, on-call scheduling and escalation, automated remediation and runbooks, stakeholder communication during major incidents, and automation capability. Everything has been working exceptionally well with PagerDuty Operations Cloud. The features have been excellent. It is a spanning tool that has enabled us to operationalize reliability. Since rolling it out three years ago, we have cut MTTR by 35% and reduced on-call noise by 70% through AIOps correlation. For us, the main value of PagerDuty Operations Cloud lies less in paging and more in coordination, automation, and reducing the operational burden on engineers. Reducing the operational burden has improved morale among our engineers. They have been able to focus on other projects and tasks since they have saved considerable time, and consequently productivity in the organization has greatly improved. We have also seen faster incident response, lower MTTR, reduced alert noise, and decreased on-call burnout. Additionally, automation has reduced manual toil, with approximately 25 of our P2 incidents now being resolved or partially resolved by automation before an engineer touches them.

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."

"Using PagerDuty Operations Cloud is a very crucial part for us; if we do not use it, we don't know what is happening in the customer's environment."

"PagerDuty is very stable and very reliable."

"It is stable, it is rapidly growing, and all the features are being built in a stable way for the users to work with."

"With the multiple methods of notification and the escalation policies, we can always be certain that someone will get the message."

"PagerDuty Operations Cloud is the best tool available, and I can confidently say it is the best tool for all aspects, not just incident management or escalation, but for all analytical functions as well."

"The aspect I appreciate most about PagerDuty Operations Cloud is certainly the incident management capabilities."

"PagerDuty Operations Cloud has positively impacted our organization by ensuring that our banking applications, which operate 24/7, remain functional and efficient, contributing to better service availability."

More PagerDuty Operations Cloud pros

"People are able to go in and update their contact information and even set things like when they're going to be on vacation and who their backup is."

"We're able to point all of our alerting tools at xMatters and have it route alerts to the right people at the right time. We're able to generate major instant notifications for product outages, get all of our people on the bridge at the same time, and include information from our monitoring tools with that. So everyone is speaking the same language and seeing the same information. We're able to route those notifications not only to people, but also to other tools like Slack channels, where everyone can get in and collaborate."

"If you really want to reduce your mean time for restoring a service during a major incident, xMatters would definitely be the right tool."

"We use xMatters for alarming infrastructure outages and failures of batch jobs (post-processing)."

"It has improved our time to respond; prior to the use of xMatters, it might take hours or even a day to get someone involved on a problem, and now it's down to minutes."

"We're able to communicate better with specific groups or offices. We didn't have that capability or granularity before. It has helped in that regard."

"We have reduced the time it takes to resolve major incidents through xMatters’s conference bridge management solution."

"Having our users manage their own notification devices within xMatters is huge, since it takes the burden off our datacenter."

More xMatters pros

Cons

"We do not experience downtime. However, I have observed one issue: we integrated with LogicMonitor, which is a monitoring tool, and alerts come from there to PagerDuty Operations Cloud. When alerts are resolved in LogicMonitor, they should also resolve in PagerDuty Operations Cloud, but sometimes they do not resolve."

"Concerning PagerDuty Operations Cloud's AI capabilities, I am not certain as we currently do not use advanced AI-related features since our package offers limited access in that area."

"They need to sort out the date / time function when the time zones switch over from Normal to Daylight savings, and vise versa."

"I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions."

"Everything is fine now with PagerDuty Operations Cloud, but one thing that they can do to improve is bring more integrations."

"I’d like to see some kind of supervising element, the functionality to resolve and allow people to be alerted for supervisors. I don’t think that they are going to address this."

"It would be nice if the app could somehow receive the notification of an incident and allow you to customize the warning method on the device end."

"I think PagerDuty Operations Cloud can be improved cost-wise as it is a bit high when compared with Opsgenie services that are offered by Jira, so I think if you can manage that part it will be good."

More PagerDuty Operations Cloud cons

"What I would like it to do is tell me anytime there is a P1 incident, except when the ticket is assigned to this team or when this word is in the summary, but there is no exclusion option."

"Integrations seem to be the most difficult part. Once setup though, they work well."

"A lot of other tools have a better backup and restoration solution, but xMatters is a little bit short on that."

"It took me awhile to get used to whatever was available in the interface. The interface from two years ago was a bit more confusing when looking at where you should go"

"The reporting functionality could be improved, as it can be somewhat restrictive sometimes."

"We would like to see the ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them."

"I would like to see some more user templates. There are roles — administrator, user, etc. — but it would be nice to create a user template that restricted what people assigned that role could do."

"It has not improved our organization."

More xMatters cons

Pricing and Cost Advice

"The pricing may be about $1,000 per user."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"The price is very high."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

More PagerDuty Operations Cloud pricing and cost advice

"I am not really privy to how much my client is paying for this service. They just tell me the number of licenses that they have. Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive. If the only purpose is to call people, it doesn't justify the cost of paying more than the number of licenses that they already have."

"You should perhaps arrange an evaluation or trial to just test it out. Get your feet wet. That is so important. If you don't try it, then you won't know."

"I don't make the decisions on the cost aspect. We haven't had any complaints. I think it has a reasonable price."

"It seemed comparable or more reasonable than some of the other solutions, at least when we evaluated it. There are no extra costs in addition to the standard licensing fees. Its cost is good, given the breadth of features provided by xMatters."

"I do not think it is worth the value."

"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."

"I would definitely say it's worth the value. I wouldn't say it's expensive, but most people who pick xMatters are not going to select xMatters based on price. There are other lower-priced competitors that are out there. But I would say for what we're getting, it's worth the money."

"You pay for the user, not the number of alerts. Therefore, xMatters provides a better ROI, if you can leverage it for notifications based on alerts from other monitoring tools. "

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

13%

Financial Services Firm

13%

Manufacturing Company

Educational Organization

Financial Services Firm

12%

Construction Company

10%

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	29
Midsize Enterprise	21
Large Enterprise	71

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for PagerDuty?

My experience with pricing, setup cost, and licensing has been quite reasonable and cost-effective.

See all answers

What needs improvement with PagerDuty?

The noise aspect of PagerDuty Operations Cloud could be better. What happens is if there is some sort of an issue occurring, it keeps on repeating and calling again and again. Once the alert is ack...

See all answers

What is your primary use case for PagerDuty?

The main purpose of PagerDuty Operations Cloud is to receive alarms for real incident production critical issues. Whenever an incident happens, we get an alarm call or a phone call on our phone or ...

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Comparisons

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Splunk On-Call vs PagerDuty Operations Cloud

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Compared 19% of the time

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Compared 19% of the time

FireHydrant vs xMatters

Compared 10% of the time

ServiceNow vs xMatters

Compared 5% of the time

Rootly vs xMatters

Compared 5% of the time

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Product Reports

Buyer's Guide

PagerDuty Operations Cloud

June 2026

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Buyer's Guide

xMatters

May 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

PagerDuty Operations Cloud focuses on efficient incident management, featuring advanced alert and notification systems, mobile alerts, and AI-driven functionalities that facilitate streamlined on-call schedules and integrations with major monitoring tools.

PagerDuty Operations Cloud offers comprehensive incident management with real-time alerts and notifications via mobile, SMS, and calls. This empowers teams to respond swiftly and reduce missed incidents. Efficient on-call management through automated scheduling and escalation enhances team productivity, while AI-driven alert grouping minimizes noise. Integration with tools like AWS and Datadog further streamlines operations.

What are the key features of PagerDuty Operations Cloud?

Real-time Incident Alerts: Improves response times by ensuring immediate notifications.
AI-driven Alert Grouping: Minimizes noise for enhanced focus and efficiency.
Automated Scheduling: Streamlines on-call management and escalation.
Monitoring Tool Integration: Seamlessly works with tools like AWS and Datadog.
Mobile Alerts: Enables SMS and call notifications for instant communication.

What benefits and ROI should users consider?

Increased Efficiency: Reduces operational burden through automation.
Improved Team Productivity: Lowers incident noise and accelerates resolution.
Enhanced Customization: Tailors alert prioritization and escalation policies.
Time Savings: Expedites incident management and reduces error rates.

PagerDuty Operations Cloud implementation spans industries like e-commerce and IT services, where it automates anomaly detection and manages high-severity incidents. Its integration capabilities and AIOps features significantly enhance incident management, proving valuable for sectors demanding real-time performance and responsiveness.

PagerDuty

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

PagerDuty Operations Cloud vs. xMatters

June 2026

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