Opsgenie vs xMatters comparison

Atlassian and Everbridge are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #2 with an average rating of 8.3, while Everbridge is ranked #9. Atlassian holds a 16.9% mindshare in IMS, compared to Everbridge’s 6.0% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

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1,240 Comparison Views

100% willing to recommend

xMatters

Read 31 xMatters reviews

830 Views
472 Comparison Views

96% willing to recommend

Opsgenie

xMatters

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Executive SummaryUpdated on Jan 2, 2025

xMatters and Opsgenie both compete in the incident management and notification solutions category. xMatters seems to have the upper hand due to its broad integration and automation capabilities, particularly with ServiceNow, offering efficiency and flexibility.

Features: xMatters offers comprehensive integrations and automation, especially with ServiceNow, enabling efficient incident resolution and scheduling. Its REST API enhances flexibility by streamlining notifications and improving response times. Meanwhile, users appreciate Opsgenie for its user-friendly setup supporting both cloud and on-premise environments, with noted strong integration with Jira Service Management.

Room for Improvement: xMatters could improve reporting capabilities and integration flexibility, focusing on UI intuitiveness for dynamic teams. Users also express the need for better logging and enhanced integrations with external tools like Slack. Opsgenie may benefit from expanded cloud integrations, simplified user access, and improved reporting capabilities and API functionalities.

Ease of Deployment and Customer Service: xMatters supports various cloud environments, offering outstanding technical support, which users frequently commend for responsiveness. Opsgenie provides efficient technical support across a wide array of cloud environments. Both products receive praise for customer service, yet xMatters is notably highlighted for its exceptional and personable support.

Pricing and ROI: xMatters, though higher in license costs, offers strong ROI by reducing incident resolution times significantly. Its pricing based on active user licenses adds value for organizations relying on automated notifications. Opsgenie's pricing is more affordable, offering flexible tiers, especially when bundled with other Atlassian products, though it can become expensive with scaled usage.

To learn more, read our detailed Opsgenie vs. xMatters Report (Updated: March 2025).

Buyer's Guide

Opsgenie vs. xMatters

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

2nd

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

9th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 16.9%, down from 24.3% compared to the previous year. The mindshare of xMatters is 6.0%, down from 9.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

Syed Mohammad Arshad

Vice President - Operations and Client Services at a financial services firm with 11-50 employees

The price is competitive and it's easy to use and configure

We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version. Opsgenie fits on top of the base application, which is Jira Service Management. Jira Service Management is an investigation. Previously, we had Jira Service Management and PagerDuty running on top of that. Now, Opsgenie is bundled as a part of JSM. However, when we switched to the cloud version, many of the features have become a bit complicated compared to the Data Center version I had used for years. It might be due to an architectural change or some other reason: Also, it would be nice if Opsgenie had the ability to import rosters from other sources like you can do in PagerDuty.

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a scalable solution. I would rate it a nine out of ten for scalability."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data."

"We can rely on the product to organize our schedules. We don't have to think about who will be next on-call. The system already gives us the answer. We don't have to waste time organizing how people are going to be covering each of their rotations. There's also an override option. So, it's easy to reschedule or reorganize our schedules when someone goes on vacation or when someone is on sick leave."

"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

More Opsgenie pros

"For our organization, sending notifications out via subscriptions for outages."

"It helped change behavior across the organization to improve accountability."

"The automatic logging that's built into xMatters, especially the timeline of events, is very helpful because we can figure out why a particular person got a call... Having that level of detail built-in makes it really easy for me or the managers to prove that's what happened, and we can self-serve that information. It gives people the autonomy to know why they got a call."

"By adding the ServiceNow integration, we have been able to page support groups for critical incidents and move scheduling from ServiceNow into xMatters, offering more control to our support groups."

"xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add personal devices etc. It's a much more flexible solution than ServiceNow, the in-house tool we also evaluated."

"The automated callouts, without a doubt, are most valuable. They have been a huge gain for our company. Previous to xMatters, there was no real management of the on-call resources or rotas. So, having that centralized and automated has been a huge gain."

"It reduces the mean time to restore a service. Before, it would probably take an hour to get everybody settled down. With the integrations right now, if somebody flags a major incident, then everyone is on a call in the next 15 minutes."

"The most valuable feature is getting alerts out to my user base. xMatters is the only solution that I know that has robust scheduling, calendaring for groups, and that provides very good delineation of who gets alerted and on which devices they receive their alerts."

More xMatters pros

Cons

"The user interface could be improved."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."

"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."

More Opsgenie cons

"I would like to see some more user templates. There are roles — administrator, user, etc. — but it would be nice to create a user template that restricted what people assigned that role could do."

"A lot of the issues that we've had have already been addressed. However, they could be clearer with the actual throughput and the costs. The throughput that we signed up for was a lot lower than what we needed, and we had to pay a lot more to get the throughput that we needed."

"Additional built-in integrations with other applications would be an area of improvement."

"We cannot go back in time to check out the previous schedules that we had. We can only see them moving forward. I wish we were able to go back and see the previous schedules that we had. That's the biggest thing."

"Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are criteria for setting up and targeting a group of people that meet specific criteria. The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process. The attributes that create the criteria for dynamic teams can only be altered via the Web UI. So, if you want to create a new dynamic team in a mature xMatters environment (one that is already populated with hundreds of users), and you want to add, say, 100 users to that dynamic team, you have to do it manually."

"An additional knowledge-sharing program could be helpful and part of the demo workshops (right now, these only provide partial information)."

"Support may take longer than desired to resolve some issues."

"The user interface could be more intuitive. Once you know what you're doing, you're fine. However, if you don't know where to start then it can be a bit difficult to figure out how to make it work and how it will function together with different tools in the Flow Designer."

More xMatters cons

Pricing and Cost Advice

"The cost of the solution depends on the package you select and is per user."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"The solution's prices are exorbitant."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

More Opsgenie pricing and cost advice

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."

"You should perhaps arrange an evaluation or trial to just test it out. Get your feet wet. That is so important. If you don't try it, then you won't know."

"If the licensing were cheaper, our customer might buy more."

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

"It feels like good value in the sense that the service is excellent. The people above me who look at such things have renewed it a couple of times, and I think they would have thought whether it was good value, whether it was wildly overpriced, or whether there were better and cheaper alternatives. So, from that perspective, the pricing is fair and proper."

"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

31%

Financial Services Firm

10%

Media Company

Retailer

Computer Software Company

32%

Financial Services Firm

21%

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

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Everbridge IT Alerting vs xMatters

Compared 36% of the time

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Compared 28% of the time

ServiceNow vs xMatters

Compared 23% of the time

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Product Reports

Buyer's Guide

Opsgenie

March 2025

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Buyer's Guide

xMatters

March 2025

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Also Known As

No data available

xMatters IT Management

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Everbridge

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Opsgenie vs. xMatters

March 2025

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