Opsgenie vs xMatters comparison

Why PeerSpot?

Atlassian and Everbridge are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #6, while Everbridge is ranked #12. Atlassian holds a 5.8% mindshare in IMS, compared to Everbridge’s 4.2% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

2,904 Views
2,904 Comparison Views

100% willing to recommend

xMatters

Read 31 xMatters reviews

3,103 Views
2,762 Comparison Views

96% willing to recommend

Opsgenie

xMatters

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

xMatters and Opsgenie both compete in the incident management and notification solutions category. xMatters seems to have the upper hand due to its broad integration and automation capabilities, particularly with ServiceNow, offering efficiency and flexibility.

Features: xMatters offers comprehensive integrations and automation, especially with ServiceNow, enabling efficient incident resolution and scheduling. Its REST API enhances flexibility by streamlining notifications and improving response times. Meanwhile, users appreciate Opsgenie for its user-friendly setup supporting both cloud and on-premise environments, with noted strong integration with Jira Service Management.

Room for Improvement: xMatters could improve reporting capabilities and integration flexibility, focusing on UI intuitiveness for dynamic teams. Users also express the need for better logging and enhanced integrations with external tools like Slack. Opsgenie may benefit from expanded cloud integrations, simplified user access, and improved reporting capabilities and API functionalities.

Ease of Deployment and Customer Service: xMatters supports various cloud environments, offering outstanding technical support, which users frequently commend for responsiveness. Opsgenie provides efficient technical support across a wide array of cloud environments. Both products receive praise for customer service, yet xMatters is notably highlighted for its exceptional and personable support.

Pricing and ROI: xMatters, though higher in license costs, offers strong ROI by reducing incident resolution times significantly. Its pricing based on active user licenses adds value for organizations relying on automated notifications. Opsgenie's pricing is more affordable, offering flexible tiers, especially when bundled with other Atlassian products, though it can become expensive with scaled usage.

To learn more, read our detailed Opsgenie vs. xMatters Report (Updated: September 2026).

Buyer's Guide

Opsgenie vs. xMatters

September 2026

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Helped 913,806 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

6th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

12th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2026, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 5.8%, down from 13.3% compared to the previous year. The mindshare of xMatters is 4.2%, down from 6.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Opsgenie	5.8%
xMatters	4.2%
Other	90.0%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."

"The product is integrated into almost all services, including Grafana, AWS, and others."

"Taking into account that Opsgenie "saved" many devices in our environment from getting overheated, which would have caused a major outage in our HQ offices, I believe the monthly subscription cost was way lower than the return."

"Opsgenie has streamlined our communications and alerting."

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."

"One of the reasons for implementing OpsGenie was to have a completely automated system where there is no need to monitor and call someone if something breaks down."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

More Opsgenie pros

"The cloud solution reduces alarming to the core, which means no need to provision your server, which is great."

"Automation of our incident notification process has increased our capability to respond."

"It reduces the mean time to restore a service. Before, it would probably take an hour to get everybody settled down. With the integrations right now, if somebody flags a major incident, then everyone is on a call in the next 15 minutes."

"The automated callouts, without a doubt, are most valuable. They have been a huge gain for our company. Previous to xMatters, there was no real management of the on-call resources or rotas. So, having that centralized and automated has been a huge gain."

"Simple features create flow sets and build APIs for integrations."

"After implementing the solution and updating the groups/on-call list we have seen a huge volume of increase in the Time of React, which helps us to alert the right resources within a fraction of seconds (after the alert is generated) and allows for quick notification and a faster restoration process."

"It is the sort of thing that we can't live without anymore."

"The feature that I have found to be most valuable is the entire alert notification configuration, having an external system to trigger events that will process the alert to the supporting team. If a system is down, then you need to get it attention. Sometimes, it cannot wait until the next day. Therefore, how xMatters provides this type of integration is critical."

More xMatters pros

Cons

"The user interface could be improved."

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

"We can't rely on the output that we're getting from the platform."

"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user."

More Opsgenie cons

"They recently released an incident module that allows users, or at least teams, to track major incidents and other things, and you can send out communication via that one webpage. You can engage on-call teams and communicate to stakeholders as well, but one thing that is missing there is a group chat. If there is a group chat on the same webpage that all of the support teams could use, it would be a one-stop shop that all of the major incident managers would use as their product to manage a major incident. Without that, at the moment, they are mainly referring to teams and then adding data into xMatters as and when they can."

"Every customer would like a free ride, of course, and being a customer, I definitely feel the pricing is too high."

"The REST API is still missing some important functionality, which we require."

"I would like xMatters to provide users with the capability of administering it on their own. I do a lot of hand-holding with them."

"If you want to alter a custom field, you can do so via import/export. But you can't have an unlimited number of custom fields, so in a large environment with a lot of teams, team provisioning becomes more difficult."

"Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive."

"The user interface could be more intuitive. When you are not familiar with integrations and you're starting fresh, looking for where to begin, it is a bit daunting and not as clear as it could be."

"I would like to see some more user templates. There are roles — administrator, user, etc. — but it would be nice to create a user template that restricted what people assigned that role could do."

More xMatters cons

Pricing and Cost Advice

"The solution's prices are exorbitant."

"The cost of the solution depends on the package you select and is per user."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

More Opsgenie pricing and cost advice

"I do not think it is worth the value."

"I'm not really involved with the cost standpoint. I've only heard rumors of how much it costs, and if it costs what I think it costs, its cost is very high as compared to a lot of other tools that we're using here. It seems on the higher end from a cost standpoint."

"Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later."

"The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running."

"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."

"It seemed comparable or more reasonable than some of the other solutions, at least when we evaluated it. There are no extra costs in addition to the standard licensing fees. Its cost is good, given the breadth of features provided by xMatters."

"I don't make the decisions on the cost aspect. We haven't had any complaints. I think it has a reasonable price."

"We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

12%

Financial Services Firm

Transportation Company

Comms Service Provider

Financial Services Firm

11%

Construction Company

10%

Performing Arts

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

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Compared 5% of the time

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Product Reports

Buyer's Guide

Opsgenie

September 2026

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Buyer's Guide

xMatters

August 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

Opsgenie provides a comprehensive incident management platform integrating with numerous tools to deliver efficient alerting options via SMS, email, phone calls, and app notifications.

Opsgenie offers robust integration capabilities with applications like Jira, Grafana, and AWS, facilitating smooth operations and swift incident response. It supports on-call rotation scheduling to enhance team management efficiency and features alert routing and escalation functions. Opsgenie's user-friendly platform accommodates newcomers while allowing advanced customization. Despite challenges in integration with cloud services like AWS and Azure and improvement needs in scalability, reporting, and API management, it remains a vital tool for incident tracking and root cause analysis.

What are the key features of Opsgenie?

Integration capabilities: Connect with Jira, Grafana, AWS, and more for streamlined operations.
Alerting options: Notify teams via SMS, email, phone calls, and app notifications.
On-call rotation scheduling: Enhance management of team schedules.
Customizable interface: Adapts to both newcomers and advanced users.
Alert routing and escalation: Efficient handling of incidents.

What benefits should users consider?

Incident management: Ensure prompt response and resolution.
Operational efficiency: Maintain smooth workflows with tool integrations.
User accessibility: Simplified use for all team members.
Customization: Tailor settings to specific needs.
Multi-channel alerts: Diverse alerting methods ensure notification delivery.

Opsgenie finds application across sectors where incident management is critical. In industries like IT services, companies utilize it for managing on-call schedules, alerting on critical infrastructure, and integrating with tools like Nagios and SolarWinds. Its capacity to handle cloud deployment and multi-geography alert routing is highly valuable. Integration with Jira supports detailed incident logging and root cause analysis, proving essential for maintaining infrastructure health.

Atlassian

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Opsgenie vs. xMatters

September 2026

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