Opsgenie vs xMatters comparison

Atlassian and Everbridge are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #4 with an average rating of 8.5, while Everbridge is ranked #10. Atlassian holds a 9.1% mindshare in IMS, compared to Everbridge’s 6.0% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 96% of Everbridge users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

1,560 Views
1,560 Comparison Views

100% willing to recommend

xMatters

Read 31 xMatters reviews

1,528 Views
1,329 Comparison Views

96% willing to recommend

Opsgenie

xMatters

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

xMatters and Opsgenie both compete in the incident management and notification solutions category. xMatters seems to have the upper hand due to its broad integration and automation capabilities, particularly with ServiceNow, offering efficiency and flexibility.

Features: xMatters offers comprehensive integrations and automation, especially with ServiceNow, enabling efficient incident resolution and scheduling. Its REST API enhances flexibility by streamlining notifications and improving response times. Meanwhile, users appreciate Opsgenie for its user-friendly setup supporting both cloud and on-premise environments, with noted strong integration with Jira Service Management.

Room for Improvement: xMatters could improve reporting capabilities and integration flexibility, focusing on UI intuitiveness for dynamic teams. Users also express the need for better logging and enhanced integrations with external tools like Slack. Opsgenie may benefit from expanded cloud integrations, simplified user access, and improved reporting capabilities and API functionalities.

Ease of Deployment and Customer Service: xMatters supports various cloud environments, offering outstanding technical support, which users frequently commend for responsiveness. Opsgenie provides efficient technical support across a wide array of cloud environments. Both products receive praise for customer service, yet xMatters is notably highlighted for its exceptional and personable support.

Pricing and ROI: xMatters, though higher in license costs, offers strong ROI by reducing incident resolution times significantly. Its pricing based on active user licenses adds value for organizations relying on automated notifications. Opsgenie's pricing is more affordable, offering flexible tiers, especially when bundled with other Atlassian products, though it can become expensive with scaled usage.

To learn more, read our detailed Opsgenie vs. xMatters Report (Updated: March 2026).

Buyer's Guide

Opsgenie vs. xMatters

March 2026

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Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

4th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

xMatters

Ranking in IT Alerting and Incident Management

10th

Average Rating

8.8

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 9.1%, down from 17.0% compared to the previous year. The mindshare of xMatters is 6.0%, up from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Opsgenie	9.1%
xMatters	6.0%
Other	84.9%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

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reviewer1855452

Infrastructure Analyst at a financial services firm with 10,001+ employees

Helps in ensuring that everyone gets notified when needed, and provides the flexibility to integrate it and build what we want on top of it

They recently released an incident module that allows users, or at least teams, to track major incidents and other things, and you can send out communication via that one webpage. You can engage on-call teams and communicate to stakeholders as well, but one thing that is missing there is a group chat. If there is a group chat on the same webpage that all of the support teams could use, it would be a one-stop shop that all of the major incident managers would use as their product to manage a major incident. Without that, at the moment, they are mainly referring to teams and then adding data into xMatters as and when they can. Some of the workflow development work that we do for the in-house piece can be quite complicated if you don't have experience using the tool. You have to have to go through the documentation, but I suppose that's an expectation. When users first log on and they're configuring the rotas, it does take them a bit of time to get their heads around how to configure the shifts. Some of them do need guidance. We have got a support document, and xMatters also has a support page where they can go and read through the details. Our roles and access for each user are locked down, as opposed to just letting them access the xMatters portal because it can add more confusion because the support portal explains that they can do X, Y, and Z. So, we're removing that ability, but once the users get their head around how to configure the rotas, the overall intuitiveness of the UI is pretty good. It is simple and clean, and they don't have to do that many steps. There are probably one or two group supervisors that configure the rotas, and the rest of them log on. We've already pre-populated the contact details from our directory, so usually, they'll just go and add a personal device, if they do want to get called on a personal device, or they want to set up the app, which is pretty easy using the QR codes. The product looks nice and clean. The only thing is that it takes a little bit of work to get your head around the rotas, but once you do, it's pretty darn simple.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Opsgenie is easy to configure and use."

"The rotation and scheduling are beneficial."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

"I am a Jira admin. The best feature for me is that I do not need to write different code when I integrate with multiple applications. OpsGenie made it easier for me. All I need to do is create a field and give a value. I need to set the parameters and give a value. I can write only one script so that it directly interacts with my Jira and feeds all the data."

"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."

"Opsgenie has streamlined our communications and alerting."

More Opsgenie pros

"We use xMatters for alarming infrastructure outages and failures of batch jobs (post-processing)."

"We haven't evaluated any product recently, but from what I can tell, looking around online, what xMatters has that others don't have are the custom forms. That's the big differentiator at the moment because that's something that we heavily use."

"The ability to notify teams and monitor those notifications in real-time is valuable. Time-based escalation of notifications helps us resolve issues much more quickly."

"The Flow Designer is quite valuable, as you can set up integrations and flows without necessarily needing to know about code."

"xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add personal devices etc. It's a much more flexible solution than ServiceNow, the in-house tool we also evaluated."

"Simple features create flow sets and build APIs for integrations."

"The feature that I have found to be most valuable is the entire alert notification configuration, having an external system to trigger events that will process the alert to the supporting team. If a system is down, then you need to get it attention. Sometimes, it cannot wait until the next day. Therefore, how xMatters provides this type of integration is critical."

"The two-way integration between ServiceNow and xMatters allows us to assign tickets to support personnel faster and respond to incidents faster."

More xMatters pros

Cons

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."

"They could introduce many more features."

"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

"I would like to see improvements in reporting capabilities that could provide additional value."

More Opsgenie cons

"As an agent, as someone who is on call, I can mark an absence time and I can optionally put somebody in my place, but once you've done that, you can't edit it. You have to delete it and create a new absence, which is annoying, but it's not a massive issue. It's a minor annoyance. That's probably about the only thing I can come up with because I absolutely love the product. It's met our needs so well."

"I would like xMatters to provide users with the capability of administering it on their own. I do a lot of hand-holding with them."

"It took me awhile to get used to whatever was available in the interface. The interface from two years ago was a bit more confusing when looking at where you should go"

"The REST API is still missing some important functionality, which we require."

"The only thing that has caught us out a little bit is that on certain screens, you don't have the same admin options. There should be more consistency with the admin options because not all screens provide you with the same options. As an administrator, it feels like they should always be there. For example, on some screens, there is an Export button that provides fantastic, detail-rich exports, which obviously are very handy because then you can, as an administrator, do your administration, and extract what has been done to share with or prove to others. However, the Export button is not always present, and on the screens where it isn't, you miss it. You're like, "Oh, where's the Export button?", which can be quite problematic. There should be more consistency in the UI in terms of available options for anything that is referenced data or configurable. If you can put it in, there should be a way to run an export function to essentially pull it out. That's the only improvement that I can really think of."

"Beyond the typical grouping, xMatters has what is referred to as dynamic teams. Dynamic teams are criteria for setting up and targeting a group of people that meet specific criteria. The bad thing about this setup is that you cannot alter those criteria through the typical xMatters import/export process. The attributes that create the criteria for dynamic teams can only be altered via the Web UI. So, if you want to create a new dynamic team in a mature xMatters environment (one that is already populated with hundreds of users), and you want to add, say, 100 users to that dynamic team, you have to do it manually."

"Support may take longer than desired to resolve some issues."

"We would like to see the integration between our ITSM solution and xMatters."

More xMatters cons

Pricing and Cost Advice

"The cost of the solution depends on the package you select and is per user."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

More Opsgenie pricing and cost advice

"Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features."

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

"The only potential concern is professional services. They are capable, but like to bill on an hourly basis."

"It seemed comparable or more reasonable than some of the other solutions, at least when we evaluated it. There are no extra costs in addition to the standard licensing fees. Its cost is good, given the breadth of features provided by xMatters."

"It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license."

"I am not really privy to how much my client is paying for this service. They just tell me the number of licenses that they have. Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive. If the only purpose is to call people, it doesn't justify the cost of paying more than the number of licenses that they already have."

"This is our biggest issue: licensing. Our customer has only purchased a set number of full licensed users, and we are constantly running up against our license limit. To mitigate licensing concerns, we completely control at the admin level user additions and removals, and do a monthly cleanup process driven by security contractor removal reports."

"There's a significant difference between a full license, which allows people to respond to and acknowledge receipt of messages, and a more scaled-down license, which just allows people to see the notification. So we need to evaluate what license they need when onboarding new users because the full license is significantly more expensive."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

13%

Computer Software Company

Transportation Company

Financial Services Firm

Performing Arts

13%

Financial Services Firm

Manufacturing Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

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Comparisons

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Compared 10% of the time

FireHydrant vs Opsgenie

Compared 7% of the time

Everbridge IT Alerting vs Opsgenie

Compared 4% of the time

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PagerDuty Operations Cloud vs xMatters

Compared 35% of the time

Everbridge IT Alerting vs xMatters

Compared 17% of the time

FireHydrant vs xMatters

Compared 10% of the time

Rootly vs xMatters

Compared 6% of the time

ServiceNow vs xMatters

Compared 3% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

Opsgenie

March 2026

Download Opsgenie product report

Buyer's Guide

xMatters

February 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.

To learn more, request a demo.

Reliable services, rapid innovation: Automate operations workflows, ensure applications are always working, and deliver remarkable products at scale with the xMatters service reliability platform.

Automate on the xMatters service reliability platform: Move faster with confidence. Our no-code and low-code integrations let you build flexible workflows to address issues proactively—even during deployments.

Frictionless on-call: Manage on-call seamlessly. Automatically escalate to the right people, schedule with ease, and act on detailed alerts from anywhere.

Adaptive Incident Management: Stay resilient in any scenario with our adaptive approach to incident management. Automate resolution, protect customers from disruptions, and learn from each event.

Signal Intelligence: Put situations in context and cut through the noise of multiple monitoring tools with filtering and suppression, alert correlation, enriched notifications, and routing based on role or function.

Actionable Analytics: Get quick insights into key metrics to understand inefficiencies, boosting collaboration and productivity across engineering and operations teams.

Everbridge

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

Opsgenie vs. xMatters

March 2026

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