Everbridge IT Alerting vs Opsgenie comparison

Everbridge and Atlassian are both solutions in the IT Alerting and Incident Management category. Everbridge is ranked #7 with an average rating of 8.0, while Atlassian is ranked #5. Everbridge holds a 5.5% mindshare in IMS, compared to Atlassian’s 7.5% mindshare. Additionally, 100% of Everbridge users are willing to recommend the solution, compared to 100% of Atlassian users who would recommend it.

Everbridge IT Alerting

Read 23 Everbridge IT Alerting reviews

2,587 Views
1,811 Comparison Views

100% willing to recommend

Opsgenie

Read 14 Opsgenie reviews

2,019 Views
2,019 Comparison Views

100% willing to recommend

Everbridge IT Alerting

Opsgenie

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Executive SummaryUpdated on Jan 2, 2025

Everbridge IT Alerting and Opsgenie both compete in the incident management solutions category primarily for IT teams. Opsgenie seems to have the upper hand with its system integration and flexibility, making it ideal for tech-savvy teams.

Features: Everbridge IT Alerting includes automated alerting, escalation capabilities, and comprehensive communication tools. Opsgenie provides strong integration options into various DevOps tools, easy on-call scheduling, and real-time alerting, making it a versatile option for complex IT environments.

Room for Improvement: Everbridge needs improved integration capabilities and more flexibility in its communication modules. Enhancements in user interface design and reduced setup complexity would also be beneficial. Opsgenie could improve its initial setup time, provide more customer support during deployment, and expand its reporting features.

Ease of Deployment and Customer Service: Everbridge IT Alerting has a straightforward deployment process with extensive support, suitable for organizations prioritizing quick setup. Opsgenie offers versatile deployment options that require more setup time but provide greater control and adaptability for technically equipped teams.

Pricing and ROI: Everbridge IT Alerting has a higher setup cost but offers comprehensive communication capabilities that can result in long-term ROI for large organizations. Opsgenie offers a competitively priced model with strong integration capabilities, appealing to organizations seeking significant returns on technological investments.

To learn more, read our detailed Everbridge IT Alerting vs. Opsgenie Report (Updated: April 2026).

Buyer's Guide

Everbridge IT Alerting vs. Opsgenie

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Everbridge IT Alerting

Ranking in IT Alerting and Incident Management

7th

Average Rating

8.8

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Opsgenie

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 5.5%, down from 9.7% compared to the previous year. The mindshare of Opsgenie is 7.5%, down from 14.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Opsgenie	7.5%
Everbridge IT Alerting	5.5%
Other	87.0%

IT Alerting and Incident Management

Featured Reviews

reviewer2405115

Head of Business Continuity & Resilience at a manufacturing company with 5,001-10,000 employees

Provides good detection and escalation features to reduce downtime

We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing specific situations. When we did the analysis, Everbridge IT Alerting was one of the main products in the markets adapted to our organization's expectations. Currently, we are using it for a different aspect. Overall, the solution gives a better understanding of the incident response aspect. It helps manage that kind of situation. The solution's detection and escalation features are crucial in reducing downtime. The solution's automation capabilities help quickly identify the right members and skills. Everbridge IT Alerting is deployed on the cloud in our organization. We tried to make the solution more independent. However, we tried one or two integrations, and they went well. You need to have the right skills to integrate the solution with other tools. I would recommend the solution to other users based on their industry and business requirements. Overall, I rate the solution an eight out of ten.

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Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has proved very useful, particularly because we have a GSOC that's not technically 24/7, and if something happens, they can easily send Everbridge a notification to activate the team off hours."

"It's a lot easier to create and manage schedules, especially in comparison to the on-call scheduling creation in ServiceNow. That has always been something of a bear to operate. We've found it's a lot simpler in Everbridge."

"Everbridge has managed to actually reduce that to under three minutes, and even in my new company our engagement time is sitting right around three minutes to engage personnel to a critical outage."

"Email Ingestion - Having the ability for ticket generation to auto-generate an incident through Everbridge has saved my team hundreds of man-hours it would have taken to manually create them."

"Valuable features include incident management and ease of integrations."

"Everbridge IT Alerting accelerated the time to engage with our IT support staff."

"Our mean time to restore, or mean time to repair, has diminished by a couple of percentage points, saving the company upwards of hundreds of thousands of dollars a year."

"The response time is real-time alerting. It is very helpful, because it makes things a lot easier. All we have to do is put a circle around a geo-fence and shoot off a message."

More Everbridge IT Alerting pros

"The solution has helped us stay alert on incidents and improved our response times."

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"Regarding advice, it is a good tool, and the integration is seamless."

"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."

"One of the reasons for implementing OpsGenie was to have a completely automated system where there is no need to monitor and call someone if something breaks down."

"This is a scalable solution. I would rate it a nine out of ten for scalability."

"The product is integrated into almost all services, including Grafana, AWS, and others."

"We can rely on the product to organize our schedules. We don't have to think about who will be next on-call. The system already gives us the answer. We don't have to waste time organizing how people are going to be covering each of their rotations. There's also an override option. So, it's easy to reschedule or reorganize our schedules when someone goes on vacation or when someone is on sick leave."

More Opsgenie pros

Cons

"Explanations are limited to 500 characters in description fields."

"The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool."

"The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure."

"The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."

"The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."

"With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create."

"It does have a pretty steep learning curve, especially if you're trying to parse information, instead of just sending it raw."

"It is definitely scalable. It just gets expensive."

More Everbridge IT Alerting cons

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."

"I would like to see improvements in reporting capabilities that could provide additional value."

"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."

"The user interface could be improved."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"They could introduce many more features, which we believe is on their roadmap."

"Typically, the alerts are vague at times, and when the automated callers begin reading that alert, it does not make sense to us."

More Opsgenie cons

Pricing and Cost Advice

"For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing and procurement with them was very professional, comfortable, and friendly. The negotiations were done well on both sides, and in the end, I'd say the price was very effective... I think that people will find that Everbridge is a great listener and is willing to meet in the middle."

"We thought the base product was pretty reasonable. It can pricey once you start adding stuff on."

"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."

"Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."

"Everbridge IT Alerting is a cost-efficient solution."

"As far as I'm aware, there are no costs beyond the standard licensing fees."

"The pricing was under $25 a month per user. We had about 1,000 defined users."

"Their call structure is based on how many people are IT alert people and who is on the calendar, and the cost will be driven by those numbers versus if you are using it for the non-IT alert. As you look at the competition and other vendors, make sure you truly understand your cost structure with them."

More Everbridge IT Alerting pricing and cost advice

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"The cost of the solution depends on the package you select and is per user."

More Opsgenie pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Performing Arts

Manufacturing Company

Healthcare Company

Performing Arts

13%

Transportation Company

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

Questions from the Community

What is your experience regarding pricing and costs for Everbridge IT Alerting?

Everbridge IT Alerting is a cost-efficient solution.

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What needs improvement with Everbridge IT Alerting?

The solution's non-targeted communication with external parties could be enhanced.

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What advice do you have for others considering Everbridge IT Alerting?

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Compared 10% of the time

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Compared 8% of the time

TaskCall vs Opsgenie

Compared 3% of the time

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Product Reports

Buyer's Guide

Everbridge IT Alerting

May 2026

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Buyer's Guide

Opsgenie

April 2026

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Overview

Everbridge IT Alerting integrates ticketing systems and ServiceNow, offering real-time alerts and automated escalations. It streamlines incident management and boosts efficiency with features like geofencing, API connectivity, and a mobile app for rapid notifications.

Everbridge IT Alerting is designed for efficient incident management by integrating with major ticketing systems like ServiceNow. It offers real-time alerting, customizable templates, and automated escalations, which reduce response time and manual effort. Geofencing and API access provide flexibility, while the scheduling calendar supports dynamic shifts and on-call management. The system's deduplication and engagement tools enhance coordination among users. Additionally, the mobile app ensures fast notification delivery, though there's room for improvement in interface intuitiveness, analytics capabilities, and GPS tracking. Users can benefit from smoother schedule management and more flexible integrations, which enhance operational efficiency.

What are the key features of Everbridge IT Alerting?

Integration with Ticketing Systems: Facilitates efficient incident tracking and resolution by connecting with platforms like ServiceNow.
Real-time Alerting and Automated Escalations: Ensures swift and automated incident response processes.
Customizable Templates: Allows tailoring communication to specific incident needs.
Geofencing and API Connectivity: Provides flexibility and adaptability across different scenarios and systems.
Scheduling Calendar: Simplifies on-call management with dynamic shift capabilities.
Mobile App Features: Enables rapid notification delivery for immediate incident awareness.

What benefits and ROI should users consider in reviews?

Reduced Incident Response Time: Quick alerts and escalations minimize downtime and disruptions.
Increased Efficiency: Automation and integration reduce manual workload and streamline processes.
Enhanced Coordination: Features like deduplication and engagement tools improve collaboration.
Flexibility and Scalability: API connectivity and customizable options support diverse requirements.
Improved Resource Allocation: Efficient scheduling and real-time alerts optimize team efforts.

In IT, Everbridge IT Alerting optimizes on-call management and email integration for critical alerts, benefiting global security operations centers by enhancing threat tracking and emergency responses. IT teams use it for managing support tickets, incident escalations, and proactive outage notifications, with on-call schedules guided by its calendar features.

Everbridge

Opsgenie provides a comprehensive incident management platform integrating with numerous tools to deliver efficient alerting options via SMS, email, phone calls, and app notifications.

Opsgenie offers robust integration capabilities with applications like Jira, Grafana, and AWS, facilitating smooth operations and swift incident response. It supports on-call rotation scheduling to enhance team management efficiency and features alert routing and escalation functions. Opsgenie's user-friendly platform accommodates newcomers while allowing advanced customization. Despite challenges in integration with cloud services like AWS and Azure and improvement needs in scalability, reporting, and API management, it remains a vital tool for incident tracking and root cause analysis.

What are the key features of Opsgenie?

Integration capabilities: Connect with Jira, Grafana, AWS, and more for streamlined operations.
Alerting options: Notify teams via SMS, email, phone calls, and app notifications.
On-call rotation scheduling: Enhance management of team schedules.
Customizable interface: Adapts to both newcomers and advanced users.
Alert routing and escalation: Efficient handling of incidents.

What benefits should users consider?

Incident management: Ensure prompt response and resolution.
Operational efficiency: Maintain smooth workflows with tool integrations.
User accessibility: Simplified use for all team members.
Customization: Tailor settings to specific needs.
Multi-channel alerts: Diverse alerting methods ensure notification delivery.

Opsgenie finds application across sectors where incident management is critical. In industries like IT services, companies utilize it for managing on-call schedules, alerting on critical infrastructure, and integrating with tools like Nagios and SolarWinds. Its capacity to handle cloud deployment and multi-geography alert routing is highly valuable. Integration with Jira supports detailed incident logging and root cause analysis, proving essential for maintaining infrastructure health.

Atlassian

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Buyer's Guide

Everbridge IT Alerting vs. Opsgenie

April 2026

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