Everbridge IT Alerting vs Opsgenie comparison

Why PeerSpot?

Everbridge and Atlassian are both solutions in the IT Alerting and Incident Management category. Everbridge is ranked #10, while Atlassian is ranked #6. Everbridge holds a 4.9% mindshare in IMS, compared to Atlassian’s 5.8% mindshare. Additionally, 100% of Everbridge users are willing to recommend the solution, compared to 100% of Atlassian users who would recommend it.

Everbridge IT Alerting

Read 23 Everbridge IT Alerting reviews

3,745 Views
2,771 Comparison Views

100% willing to recommend

Opsgenie

Read 14 Opsgenie reviews

2,904 Views
2,904 Comparison Views

100% willing to recommend

Everbridge IT Alerting

Opsgenie

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

Everbridge IT Alerting and Opsgenie both compete in the incident management solutions category primarily for IT teams. Opsgenie seems to have the upper hand with its system integration and flexibility, making it ideal for tech-savvy teams.

Features: Everbridge IT Alerting includes automated alerting, escalation capabilities, and comprehensive communication tools. Opsgenie provides strong integration options into various DevOps tools, easy on-call scheduling, and real-time alerting, making it a versatile option for complex IT environments.

Room for Improvement: Everbridge needs improved integration capabilities and more flexibility in its communication modules. Enhancements in user interface design and reduced setup complexity would also be beneficial. Opsgenie could improve its initial setup time, provide more customer support during deployment, and expand its reporting features.

Ease of Deployment and Customer Service: Everbridge IT Alerting has a straightforward deployment process with extensive support, suitable for organizations prioritizing quick setup. Opsgenie offers versatile deployment options that require more setup time but provide greater control and adaptability for technically equipped teams.

Pricing and ROI: Everbridge IT Alerting has a higher setup cost but offers comprehensive communication capabilities that can result in long-term ROI for large organizations. Opsgenie offers a competitively priced model with strong integration capabilities, appealing to organizations seeking significant returns on technological investments.

To learn more, read our detailed Everbridge IT Alerting vs. Opsgenie Report (Updated: September 2026).

Buyer's Guide

Everbridge IT Alerting vs. Opsgenie

September 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Everbridge IT Alerting

Ranking in IT Alerting and Incident Management

10th

Average Rating

8.8

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Opsgenie

Ranking in IT Alerting and Incident Management

6th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2026, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 4.9%, down from 7.4% compared to the previous year. The mindshare of Opsgenie is 5.8%, down from 13.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
Opsgenie	5.8%
Everbridge IT Alerting	4.9%
Other	89.3%

IT Alerting and Incident Management

Featured Reviews

reviewer2405115

Head of Business Continuity & Resilience at a manufacturing company with 5,001-10,000 employees

Provides good detection and escalation features to reduce downtime

We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing specific situations. When we did the analysis, Everbridge IT Alerting was one of the main products in the markets adapted to our organization's expectations. Currently, we are using it for a different aspect. Overall, the solution gives a better understanding of the incident response aspect. It helps manage that kind of situation. The solution's detection and escalation features are crucial in reducing downtime. The solution's automation capabilities help quickly identify the right members and skills. Everbridge IT Alerting is deployed on the cloud in our organization. We tried to make the solution more independent. However, we tried one or two integrations, and they went well. You need to have the right skills to integrate the solution with other tools. I would recommend the solution to other users based on their industry and business requirements. Overall, I rate the solution an eight out of ten.

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Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have had great success, using Everbridge for more than 500 different notifications, tests, and other events with no stability issues."

"Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working an issue. The mobile app provides ease of use for our resolvers and mobile push has proven quick and reliable. It also gives us flexibility around creating sometimes complex shifts within an on-call calendar."

"It has enabled us to have quicker times to resolution."

"We have been able to quantify improvements in escalation and time to resolution, as it has decreased timeframes and improved resolution by 35 - 40 percent."

"We have been able to use it to track and verify that people are on the bridge."

"The most valuable feature is the support calendars."

"It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable."

"By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster."

More Everbridge IT Alerting pros

"Taking into account that Opsgenie "saved" many devices in our environment from getting overheated, which would have caused a major outage in our HQ offices, I believe the monthly subscription cost was way lower than the return."

"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."

"The rotation and scheduling are beneficial."

"One of the reasons for implementing OpsGenie was to have a completely automated system where there is no need to monitor and call someone if something breaks down."

"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"Regarding advice, it is a good tool, and the integration is seamless."

"We went with OpsGenie because it was simpler to integrate with Atlassian products."

More Opsgenie pros

Cons

"We did have one problem within the first 30 to 60 days of going live where we had a day-and-a-half outage of the platform, and frankly, that's unacceptable."

"I would like them to add GPS going forward."

"Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it."

"I've worked closely with Everbridge teams in my previous positions too, and the one thing I would like to see is the distance. You have to measure it, and it's not really accurate. If we could have a general distance within the alert itself to tell us where the closest asset is, it would be useful. That's one thing I'd like to see."

"The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."

"Lacks ability to customize messages."

"Explanations are limited to 500 characters in description fields."

"The company would like to have super detailed analytics, as we integrate this with our security software."

More Everbridge IT Alerting cons

"We can't rely on the output that we're getting from the platform."

"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."

"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

"I would like to see improvements in reporting capabilities that could provide additional value."

"Typically, the alerts are vague at times, and when the automated callers begin reading that alert, it does not make sense to us."

"We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version."

"The user interface could be improved."

More Opsgenie cons

Pricing and Cost Advice

"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."

"We thought the base product was pretty reasonable. It can pricey once you start adding stuff on."

"Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."

"Everbridge IT Alerting is a cost-efficient solution."

"For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing and procurement with them was very professional, comfortable, and friendly. The negotiations were done well on both sides, and in the end, I'd say the price was very effective... I think that people will find that Everbridge is a great listener and is willing to meet in the middle."

"For the one-way license, which refers to someone is just on the receiving end, it's very affordable. I was actually surprised that it was a really good price. The two-way license, like an on-call resource who is actually going to be in a calendar and be paged, it is a bit more expensive, but for the gains that we've realized, it's certainly worth the price."

"Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for."

"Pricing is reasonable."

More Everbridge IT Alerting pricing and cost advice

"From the pricing perspective, they are on the higher side as compared to other competitors."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"The solution's prices are exorbitant."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

More Opsgenie pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Construction Company

Performing Arts

Outsourcing Company

Performing Arts

12%

Financial Services Firm

Transportation Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

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Splunk On-Call vs Everbridge IT Alerting

Compared 10% of the time

Splunk Enterprise Security vs Everbridge IT Alerting

Compared 3% of the time

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Compared 16% of the time

xMatters vs Opsgenie

Compared 12% of the time

Splunk On-Call vs Opsgenie

Compared 10% of the time

FireHydrant vs Opsgenie

Compared 8% of the time

BigPanda vs Opsgenie

Compared 3% of the time

More Opsgenie Competitors

Product Reports

Buyer's Guide

Everbridge IT Alerting

September 2026

Download Everbridge IT Alerting product report

Buyer's Guide

Opsgenie

September 2026

Download Opsgenie product report

Overview

Everbridge IT Alerting integrates ticketing systems and ServiceNow, offering real-time alerts and automated escalations. It streamlines incident management and boosts efficiency with features like geofencing, API connectivity, and a mobile app for rapid notifications.

Everbridge IT Alerting is designed for efficient incident management by integrating with major ticketing systems like ServiceNow. It offers real-time alerting, customizable templates, and automated escalations, which reduce response time and manual effort. Geofencing and API access provide flexibility, while the scheduling calendar supports dynamic shifts and on-call management. The system's deduplication and engagement tools enhance coordination among users. Additionally, the mobile app ensures fast notification delivery, though there's room for improvement in interface intuitiveness, analytics capabilities, and GPS tracking. Users can benefit from smoother schedule management and more flexible integrations, which enhance operational efficiency.

What are the key features of Everbridge IT Alerting?

Integration with Ticketing Systems: Facilitates efficient incident tracking and resolution by connecting with platforms like ServiceNow.
Real-time Alerting and Automated Escalations: Ensures swift and automated incident response processes.
Customizable Templates: Allows tailoring communication to specific incident needs.
Geofencing and API Connectivity: Provides flexibility and adaptability across different scenarios and systems.
Scheduling Calendar: Simplifies on-call management with dynamic shift capabilities.
Mobile App Features: Enables rapid notification delivery for immediate incident awareness.

What benefits and ROI should users consider in reviews?

Reduced Incident Response Time: Quick alerts and escalations minimize downtime and disruptions.
Increased Efficiency: Automation and integration reduce manual workload and streamline processes.
Enhanced Coordination: Features like deduplication and engagement tools improve collaboration.
Flexibility and Scalability: API connectivity and customizable options support diverse requirements.
Improved Resource Allocation: Efficient scheduling and real-time alerts optimize team efforts.

In IT, Everbridge IT Alerting optimizes on-call management and email integration for critical alerts, benefiting global security operations centers by enhancing threat tracking and emergency responses. IT teams use it for managing support tickets, incident escalations, and proactive outage notifications, with on-call schedules guided by its calendar features.

Everbridge

Opsgenie provides a comprehensive incident management platform integrating with numerous tools to deliver efficient alerting options via SMS, email, phone calls, and app notifications.

Opsgenie offers robust integration capabilities with applications like Jira, Grafana, and AWS, facilitating smooth operations and swift incident response. It supports on-call rotation scheduling to enhance team management efficiency and features alert routing and escalation functions. Opsgenie's user-friendly platform accommodates newcomers while allowing advanced customization. Despite challenges in integration with cloud services like AWS and Azure and improvement needs in scalability, reporting, and API management, it remains a vital tool for incident tracking and root cause analysis.

What are the key features of Opsgenie?

Integration capabilities: Connect with Jira, Grafana, AWS, and more for streamlined operations.
Alerting options: Notify teams via SMS, email, phone calls, and app notifications.
On-call rotation scheduling: Enhance management of team schedules.
Customizable interface: Adapts to both newcomers and advanced users.
Alert routing and escalation: Efficient handling of incidents.

What benefits should users consider?

Incident management: Ensure prompt response and resolution.
Operational efficiency: Maintain smooth workflows with tool integrations.
User accessibility: Simplified use for all team members.
Customization: Tailor settings to specific needs.
Multi-channel alerts: Diverse alerting methods ensure notification delivery.

Opsgenie finds application across sectors where incident management is critical. In industries like IT services, companies utilize it for managing on-call schedules, alerting on critical infrastructure, and integrating with tools like Nagios and SolarWinds. Its capacity to handle cloud deployment and multi-geography alert routing is highly valuable. Integration with Jira supports detailed incident logging and root cause analysis, proving essential for maintaining infrastructure health.

Atlassian

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

Buyer's Guide

Everbridge IT Alerting vs. Opsgenie

September 2026

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