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Everbridge IT Alerting pros and cons

Vendor: Everbridge

4.4 out of 5

23 reviews
100% willing to recommend

Pros & Cons summary

Everbridge IT Alerting enhances communication by efficiently tracking conference calls and automating notification rules. Simple escalation workflows ensure prompt issue resolution, improved further by integrations with platforms such as ServiceNow and Slack. Real-time alerting accelerates response times, and customizable scheduling aids on-call management. However, enhancements are needed in cost structure flexibility, integration capabilities, analytics, and external communications to better meet user expectations.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Everbridge IT Alerting provides powerful conference bridging that rigorously reaches out to stakeholders, saving time on issue resolution.

The platform supports extensive scheduling capabilities and integrates seamlessly with major ticketing systems like ServiceNow.

The automation of escalation processes eliminates manual errors, and customizable on-call rotations save significant management time.

Email integration and ingestion features streamline incident management, saving hundreds of man-hours in ticket generation.

Everbridge IT Alerting offers versatile notification capabilities, enabling rapid mass notifications and team mobilization across regions.

CONS

Everbridge IT Alerting's cost structure could be simpler.

The lack of detailed analytics and sophisticated reporting is a limitation.

The mobile app struggles to display published calendars efficiently via the Member Portal.

Integration with incident management tools is inadequate, partly due to issues with libraries provided by Everbridge.

There is a limitation on SMS message length, requiring links for longer messages.

Everbridge IT Alerting Pros review quotes

reviewer2405115

Head of Business Continuity & Resilience at a manufacturing company with 5,001-10,000 employees

May 27, 2024

One key aspect of the solution is that it can send information very quickly and is connected to different nodes.

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reviewer1321611

Senior Principal Engineer, Network Systems at a comms service provider with 1,001-5,000 employees

Sep 12, 2022

I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out.

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reviewer1846215

Crisis Management Director at a healthcare company with 10,001+ employees

Apr 25, 2022

I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful.

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Everbridge IT Alerting

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Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

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reviewer2083965

Senior Crisis Consultant at a manufacturing company with 51-200 employees

Feb 2, 2023

It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.

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reviewer1555503

Senior Systems Administrator for Enterprise Monitoring at a pharma/biotech company with 5,001-10,000 employees

Apr 15, 2021

The post mortem reports are descriptive, indicating who joined the call and when.

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reviewer1482084

Principal Architect at a energy/utilities company with 10,001+ employees

Jan 22, 2021

A robust solution with multiple modules that can be leveraged.

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DT

Manager of Incident Command at West Corporation

Sep 27, 2020

The most valuable feature is the support calendars.

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CQ

Director Of Service Operations at Finastra

Nov 11, 2019

By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster.

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MW

Milton Williamson

Data Center Manager at PVH Corp.

Jun 24, 2019

It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly.

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RB

IT Consultant at SELF

Mar 26, 2019

You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it.

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Everbridge IT Alerting Cons review quotes

reviewer2405115

Head of Business Continuity & Resilience at a manufacturing company with 5,001-10,000 employees

May 27, 2024

The solution's non-targeted communication with external parties could be enhanced.

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reviewer1321611

Senior Principal Engineer, Network Systems at a comms service provider with 1,001-5,000 employees

Sep 12, 2022

You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places. That's one thing it lacks right now. You can't just say, "Hey, look at this Microsoft calendar. That's what we want to use." You have to create it in Everbridge.

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reviewer1846215

Crisis Management Director at a healthcare company with 10,001+ employees

Apr 25, 2022

I've worked closely with Everbridge teams in my previous positions too, and the one thing I would like to see is the distance. You have to measure it, and it's not really accurate. If we could have a general distance within the alert itself to tell us where the closest asset is, it would be useful. That's one thing I'd like to see.

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Everbridge IT Alerting

Free Report: Everbridge IT Alerting Reviews and More

Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.

893,244 professionals have used our research since 2012.

reviewer2083965

Senior Crisis Consultant at a manufacturing company with 51-200 employees

Feb 2, 2023

I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message.

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reviewer1555503

Senior Systems Administrator for Enterprise Monitoring at a pharma/biotech company with 5,001-10,000 employees

Apr 15, 2021

The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple.

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reviewer1482084

Principal Architect at a energy/utilities company with 10,001+ employees

Jan 22, 2021

Lacks ability to customize messages.

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DT

Manager of Incident Command at West Corporation

Sep 27, 2020

I would like to have a little bit more flexibility in the member portal.

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CQ

Director Of Service Operations at Finastra

Nov 11, 2019

The initial setup was very complex. We did not have a very good experience with our initial deployment. Most of this was due to customizations in our ServiceNow instance.

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MW

Milton Williamson

Data Center Manager at PVH Corp.

Jun 24, 2019

What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally.

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RB

IT Consultant at SELF

Mar 26, 2019

The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident.

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Product Categories

IT Alerting and Incident Management

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Product Categories

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IT Alerting and Incident Management

Popular Comparisons

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PagerDuty Operations Cloud vs Everbridge IT Alerting

ConnectWise RMM vs Everbridge IT Alerting

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