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Pros & Cons summary

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Prominent pros & cons

PROS

Everbridge IT Alerting provides powerful conference bridging that rigorously reaches out to stakeholders, saving time on issue resolution.
The platform supports extensive scheduling capabilities and integrates seamlessly with major ticketing systems like ServiceNow.
The automation of escalation processes eliminates manual errors, and customizable on-call rotations save significant management time.
Email integration and ingestion features streamline incident management, saving hundreds of man-hours in ticket generation.
Everbridge IT Alerting offers versatile notification capabilities, enabling rapid mass notifications and team mobilization across regions.

CONS

Everbridge IT Alerting's cost structure could be simpler.
The lack of detailed analytics and sophisticated reporting is a limitation.
The mobile app struggles to display published calendars efficiently via the Member Portal.
Integration with incident management tools is inadequate, partly due to issues with libraries provided by Everbridge.
There is a limitation on SMS message length, requiring links for longer messages.
 

Everbridge IT Alerting Pros review quotes

it_user860868 - PeerSpot reviewer
Director Of Operation Risk Management at a financial services firm with 1,001-5,000 employees
Apr 22, 2018
We have been able to use it to track and verify that people are on the bridge.
it_user862560 - PeerSpot reviewer
ITSM Process Manager at a financial services firm with 1,001-5,000 employees
Apr 25, 2018
People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions.
it_user873429 - PeerSpot reviewer
Sr Systems Administrator at a pharma/biotech company with 5,001-10,000 employees
May 16, 2018
Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working an issue. The mobile app provides ease of use for our resolvers and mobile push has proven quick and reliable. It also gives us flexibility around creating sometimes complex shifts within an on-call calendar.
Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user875763 - PeerSpot reviewer
Senior Manager, IT Operations at a hospitality company with 1,001-5,000 employees
May 21, 2018
Valuable features include incident management and ease of integrations.
it_user741570 - PeerSpot reviewer
Office of the CIO, Service Excellence at a agriculture with 10,001+ employees
Jun 11, 2018
Even in the first few months, we realized some of those benefits around shortening the time to resolution.
DP
Lead Pipeline Designer/GIS Specialist at a consultancy with 1,001-5,000 employees
Jun 13, 2018
The system has a lot of great features and they keep adding to it.
Manager32cf - PeerSpot reviewer
Manager at a transportation company with 51-200 employees
Oct 4, 2018
The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful
MM
Management, IT Infrastructure at a pharma/biotech company with 10,001+ employees
Oct 4, 2018
Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input.
NS
Senior Analyst at a retailer with 10,001+ employees
Oct 28, 2018
The rotation and replacement options save our managers a lot of time.
DV
Communication Manager at a tech services company with 1,001-5,000 employees
Dec 2, 2018
Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes.
 

Everbridge IT Alerting Cons review quotes

it_user860868 - PeerSpot reviewer
Director Of Operation Risk Management at a financial services firm with 1,001-5,000 employees
Apr 22, 2018
The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure.
it_user862560 - PeerSpot reviewer
ITSM Process Manager at a financial services firm with 1,001-5,000 employees
Apr 25, 2018
The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules.
it_user873429 - PeerSpot reviewer
Sr Systems Administrator at a pharma/biotech company with 5,001-10,000 employees
May 16, 2018
One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult.
Learn what your peers think about Everbridge IT Alerting. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
881,082 professionals have used our research since 2012.
it_user875763 - PeerSpot reviewer
Senior Manager, IT Operations at a hospitality company with 1,001-5,000 employees
May 21, 2018
It could use more enhancement type integrations, but no improvements to functionality are needed.
it_user741570 - PeerSpot reviewer
Office of the CIO, Service Excellence at a agriculture with 10,001+ employees
Jun 11, 2018
A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature.
DP
Lead Pipeline Designer/GIS Specialist at a consultancy with 1,001-5,000 employees
Jun 13, 2018
I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day.
Manager32cf - PeerSpot reviewer
Manager at a transportation company with 51-200 employees
Oct 4, 2018
An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage.
MM
Management, IT Infrastructure at a pharma/biotech company with 10,001+ employees
Oct 4, 2018
An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like.
NS
Senior Analyst at a retailer with 10,001+ employees
Oct 28, 2018
Explanations are limited to 500 characters in description fields.
DV
Communication Manager at a tech services company with 1,001-5,000 employees
Dec 2, 2018
With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create.