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Everbridge IT Alerting vs Splunk On-Call comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Everbridge IT Alerting
Ranking in IT Alerting and Incident Management
7th
Average Rating
8.8
Reviews Sentiment
8.0
Number of Reviews
23
Ranking in other categories
No ranking in other categories
Splunk On-Call
Ranking in IT Alerting and Incident Management
12th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 5.5%, down from 9.7% compared to the previous year. The mindshare of Splunk On-Call is 3.4%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
Everbridge IT Alerting5.5%
Splunk On-Call3.4%
Other91.1%
IT Alerting and Incident Management
 

Featured Reviews

reviewer2405115 - PeerSpot reviewer
Head of Business Continuity & Resilience at a manufacturing company with 5,001-10,000 employees
Provides good detection and escalation features to reduce downtime
We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing specific situations. When we did the analysis, Everbridge IT Alerting was one of the main products in the markets adapted to our organization's expectations. Currently, we are using it for a different aspect. Overall, the solution gives a better understanding of the incident response aspect. It helps manage that kind of situation. The solution's detection and escalation features are crucial in reducing downtime. The solution's automation capabilities help quickly identify the right members and skills. Everbridge IT Alerting is deployed on the cloud in our organization. We tried to make the solution more independent. However, we tried one or two integrations, and they went well. You need to have the right skills to integrate the solution with other tools. I would recommend the solution to other users based on their industry and business requirements. Overall, I rate the solution an eight out of ten.
Ramani Happy - PeerSpot reviewer
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
Streamlined incident response has reduced downtime and improved on-call collaboration
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful"
"The number of man-hours saved, and the standardization of notifications in mass form, have paid for product time and again."
"We are saving probably 100 plus hours of outage time within our customer-facing products per month, which is significant."
"Even in the first few months, we realized some of those benefits around shortening the time to resolution."
"Our mean time to restore, or mean time to repair, has diminished by a couple of percentage points, saving the company upwards of hundreds of thousands of dollars a year."
"It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly."
"We have been able to quantify improvements in escalation and time to resolution, as it has decreased timeframes and improved resolution by 35 - 40 percent."
"We went from a manual email system to an organized, responsive, automated system, improving our efficiency and everyone's responsiveness while capturing everything in tickets that previously were rarely, if ever, getting created."
"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."
"It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier."
"I would recommend VictorOps for global distributed support teams."
"Its the best solution of its type out there, you should go for it."
"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."
"Since implementing Splunk On-Call, our mean time to acknowledge has dropped significantly, and we have fewer escalations to senior engineering for things that could have been caught earlier."
"We are very satisfied with the tool."
"My VP of Operations is ecstatic about the VictorOps product."
 

Cons

"With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create."
"It could use more enhancement type integrations, but no improvements to functionality are needed."
"Explanations are limited to 500 characters in description fields."
"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."
"The customization of messages might be one area that they can improve on."
"I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message."
"One thing that could be improved would be to enable the mobile app to more easily display published calendars via the Member Portal. Currently, it is quite difficult."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak."
"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."
"Should have more YouTube webinars."
"User management has to be improved and more user types need to be added as there is currently only Admin or User."
"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."
"One area for improvement would be enhancing the mobile app experience."
"The solution can be improved by including a wider list of permissions."
"The third-party configuration tool could be easier to use."
 

Pricing and Cost Advice

"The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market."
"It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions."
"We thought the base product was pretty reasonable. It can pricey once you start adding stuff on."
"Pricing is reasonable."
"As far as I'm aware, there are no costs beyond the standard licensing fees."
"Their call structure is based on how many people are IT alert people and who is on the calendar, and the cost will be driven by those numbers versus if you are using it for the non-IT alert. As you look at the competition and other vendors, make sure you truly understand your cost structure with them."
"They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but the IT alerting is the differentiator. The way that they market it and push it out. That is their premier function."
"Everbridge IT Alerting is a cost-efficient solution."
"The price of the solution could be less expensive."
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893,221 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
18%
Performing Arts
9%
Manufacturing Company
7%
Healthcare Company
6%
Performing Arts
11%
Financial Services Firm
9%
Construction Company
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise22
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What needs improvement with Everbridge IT Alerting?
The solution's non-targeted communication with external parties could be enhanced.
What advice do you have for others considering Everbridge IT Alerting?
We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing speci...
What is your experience regarding pricing and costs for VictorOps?
The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...
What needs improvement with VictorOps?
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of ha...
What is your primary use case for VictorOps?
I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Find out what your peers are saying about Everbridge IT Alerting vs. Splunk On-Call and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.