PagerDuty Operations Cloud vs Splunk On-Call comparison

PagerDuty and Splunk are both solutions in the IT Alerting and Incident Management category. PagerDuty is ranked #1 with an average rating of 8.2, while Splunk is ranked #13. PagerDuty holds a 14.8% mindshare in IMS, compared to Splunk’s 3.7% mindshare. Additionally, 98% of PagerDuty users are willing to recommend the solution, compared to 83% of Splunk users who would recommend it.

PagerDuty Operations Cloud

Read 46 PagerDuty Operations Cloud reviews

4,261 Views
2,173 Comparison Views

98% willing to recommend

Splunk On-Call

Read 11 Splunk On-Call reviews

822 Views
543 Comparison Views

83% willing to recommend

PagerDuty Operations Cloud

Splunk On-Call

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 2, 2025

PagerDuty Operations Cloud and Splunk On-Call compete in the incident management and response category. PagerDuty holds an edge due to its advanced feature set aimed at automation, while Splunk On-Call's integration capabilities make it a preferred choice for seamless collaboration.

Features: PagerDuty Operations Cloud offers advanced incident response capabilities with automated workflows, extensive integration support, and robust alerting. Splunk On-Call features seamless collaboration, powerful analytics for incident coordination, and flexible scheduling that enables smooth operation transitions.

Room for Improvement: PagerDuty could improve by enhancing collaboration features, refining its analytics capabilities for more insightful data, and simplifying its interface for new users. Splunk On-Call may benefit from improved automation features, more extensive integration options with third-party tools, and enhanced reporting for greater transparency.

Ease of Deployment and Customer Service: PagerDuty provides a structured deployment model with detailed guides and proactive customer support, suited for complex environments. Splunk On-Call offers an intuitive setup process with rapid integrations and a more user-friendly approach, beneficial for smaller teams or those seeking quick deployment.

Pricing and ROI: PagerDuty Operations Cloud has higher initial costs but promises a strong ROI with its rich feature set. Splunk On-Call offers a more affordable entry with competitive pricing, justified by its integration benefits and collaboration features, making it appealing for cost-conscious teams or smaller organizations.

To learn more, read our detailed PagerDuty Operations Cloud vs. Splunk On-Call Report (Updated: December 2025).

Buyer's Guide

PagerDuty Operations Cloud vs. Splunk On-Call

December 2025

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Helped 881,082 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Process Automation (6th), AIOps (7th), Critical Event Management (CEM) (1st)

Splunk On-Call

Ranking in IT Alerting and Incident Management

13th

Average Rating

8.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of PagerDuty Operations Cloud is 14.8%, down from 23.5% compared to the previous year. The mindshare of Splunk On-Call is 3.7%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
PagerDuty Operations Cloud	14.8%
Splunk On-Call	3.7%
Other	81.5%

IT Alerting and Incident Management

Featured Reviews

Nambi Srinivasan

Senior SRE at IBM

Automated incident workflows have transformed on-call operations and improved response times

Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

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Venda E

Cloud Option Engineer at a tech vendor with 10,001+ employees

Automated alert routing has improved incident response and now enables faster on-call collaboration

Some of the features of Splunk On-Call include automated alert routing and escalation that will ensure the right people get notified immediately. Also, on-call scheduling and rotation management. This feature makes managing shifts and coverage very easy. Another feature is real-time incident collaboration and communication. This will help bring the right team together fast. Another feature is alert de-duplication and suppression. This will reduce the noise, so only meaningful alerts reach the on-call staff. The feature I rely on the most in my daily work is automated alert routing and escalation. It ensures that critical issues go directly to the right engineer without delay, which saves time and prevents the incident from being missed. This has been the biggest contributor to improving our response times. The noise reduction feature is also very helpful. By filtering out non-critical or duplicate alerts, Splunk On-Call keeps our team focused on what actually matters and prevents alert fatigue. Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents. It also reduced alert fatigue and made our on-call process more reliable and predictable. Our average incident response time dropped by around 20% to 25%, mainly because alerts reached the right people faster. We also noticed fewer unnecessary escalations, and missed alerts almost completely stopped after we implemented automated routing and escalation policies.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"PagerDuty Operations Cloud has positively impacted our organization by ensuring that our banking applications, which operate 24/7, remain functional and efficient, contributing to better service availability."

"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."

"PagerDuty is very stable and very reliable."

"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."

"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."

"PagerDuty Operations Cloud is a great tool that saves time and is worth starting to use."

"The initial setup is straightforward."

"The SMS pages and the mobile application are pretty much the top two features."

More PagerDuty Operations Cloud pros

"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."

"The most valuable feature of the solution is helpdesk escalation."

"The alert calling feature is the best because notifications are delivered via phone messages."

"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."

"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."

Cons

"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."

"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."

"It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe."

"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."

"I would suggest that the calling service could be adjusted since if a system goes down, the user receives continuous calls, which can be overwhelming."

"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."

"I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense."

"One way PagerDuty Operations Cloud could improve is through the scheduling feature, which can be tricky, especially with complex schedules."

More PagerDuty Operations Cloud cons

"The third-party configuration tool could be easier to use."

"One area for improvement would be enhancing the mobile app experience."

"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."

"Should have more YouTube webinars."

"The solution can be improved by including a wider list of permissions."

"There could be improvements with communicating an incident or alert."

Pricing and Cost Advice

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"The cost is based on the package you select."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"There is a license needed to use PagerDuty."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

More PagerDuty Operations Cloud pricing and cost advice

"The price of the solution could be less expensive."

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Top Industries

By visitors reading reviews

Performing Arts

16%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Performing Arts

13%

Manufacturing Company

11%

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	14
Large Enterprise	26

By reviewers
Company Size	Count
Midsize Enterprise	1
Large Enterprise	9

Questions from the Community

What is your experience regarding pricing and costs for PagerDuty?

I purchased PagerDuty Operations Cloud through AWS Marketplace while at Intel, and my experience has been positive regarding pricing, setup costs, and licensing. I had around seven users part of it...

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What needs improvement with PagerDuty?

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What is your primary use case for PagerDuty?

I have been working in my current field for over seven years as a DevOps and site reliability engineer, and my primary experience involves managing the reliability of infrastructure platforms hoste...

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Compared 28% of the time

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Compared 9% of the time

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Compared 8% of the time

Everbridge IT Alerting vs Splunk On-Call

Compared 8% of the time

xMatters vs Splunk On-Call

Compared 7% of the time

More Splunk On-Call Competitors

Product Reports

Buyer's Guide

PagerDuty Operations Cloud

January 2026

Download PagerDuty Operations Cloud product report

Buyer's Guide

Splunk On-Call

January 2026

Download Splunk On-Call product report

Also Known As

No data available

VictorOps

Overview

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

PagerDuty

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games

Buyer's Guide

PagerDuty Operations Cloud vs. Splunk On-Call

December 2025

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