No more typing reviews! Try our Samantha, our new voice AI agent.

PagerDuty Operations Cloud vs Splunk On-Call comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
61
Ranking in other categories
Process Automation (5th), AIOps (6th), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)
Splunk On-Call
Ranking in IT Alerting and Incident Management
12th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2026, in the IT Alerting and Incident Management category, the mindshare of PagerDuty Operations Cloud is 11.0%, down from 20.7% compared to the previous year. The mindshare of Splunk On-Call is 3.4%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud11.0%
Splunk On-Call3.4%
Other85.6%
IT Alerting and Incident Management
 

Featured Reviews

NS
Senior SRE at IBM
Automated incident workflows have transformed on-call operations and improved response times
Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.
Ramani Happy - PeerSpot reviewer
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
Streamlined incident response has reduced downtime and improved on-call collaboration
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For a corporate tool – it acts as a 3rd party for a simple wake up tool."
"PagerDuty Operations Cloud is the best tool available, and I can confidently say it is the best tool for all aspects, not just incident management or escalation, but for all analytical functions as well."
"Afterwards, we didn't want to get rid of it."
"Because of the alert mechanism, our support technicians are prompted about support cases at risk."
"After implementing PagerDuty Operations Cloud's runbook automation, I have reduced the response time from over 20 minutes to less than two minutes, saving approximately 80 to 90 percent of the time and making mean time to resolve significantly faster."
"PagerDuty Operations Cloud has a very good impact on our company, especially regarding business and service level agreements, as well as reducing incident resolution time."
"It has scaled well for us."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"Technical support is an A+ or a 10/10; if I could give an 11/10, I would, and it is what I love about them."
"VictorOps has decreased the meantime to acknowledge an incident management process, our developers can be on-call faster when we are using this solution, and we can fix our incidents much quicker."
"It reduces the communication around CI/CD and production errors in about 90% of the cases and made our support tasks much easier."
"I would recommend VictorOps for global distributed support teams."
"Its the best solution of its type out there, you should go for it."
"The alert calling feature is the best because notifications are delivered via phone messages."
"My VP of Operations is ecstatic about the VictorOps product."
"The most valuable feature of the solution is helpdesk escalation."
 

Cons

"I think the view on the website regarding how we see the chart and graph of who is on-call at what time could be improved."
"Our developers noted that integrating incident bots or chatbots created with AI tools occasionally presents challenges with PagerDuty Operations Cloud."
"I have observed that MTTR is very slow, and wrong escalation sometimes routes alerts to the wrong team rather than the proper team."
"Something that needs to be improved is adding multilingual support."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."
"I would like the UI to be more intuitive."
"It is difficult to send underlying trace files or statuses using PagerDuty."
"There could be improvements with communicating an incident or alert."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform."
"User management has to be improved and more user types need to be added as there is currently only Admin or User."
"Should have more YouTube webinars."
"The solution can be improved by including a wider list of permissions."
"The third-party configuration tool could be easier to use."
"Should have more YouTube webinars."
 

Pricing and Cost Advice

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"The cost is based on the package you select."
"The pricing may be about $1,000 per user."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The price of the solution could be less expensive."
report
Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.
893,221 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Performing Arts
15%
Financial Services Firm
13%
Educational Organization
8%
Manufacturing Company
6%
Performing Arts
11%
Financial Services Firm
9%
Construction Company
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise16
Large Enterprise42
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for PagerDuty?
The setup cost and pricing for PagerDuty Operations Cloud are very cost-effective, but I have a suggestion: if PagerDuty could provide a trial version for individual users, rather than just corpora...
What needs improvement with PagerDuty?
I do not have anything that I dislike about PagerDuty Operations Cloud. Sometimes it hangs and occasionally I am unable to open PagerDuty Operations Cloud, which occurs due to an outage or similar ...
What is your primary use case for PagerDuty?
The major part of PagerDuty Operations Cloud is for communication and pinging people and engaging them and pulling them into the call.
What is your experience regarding pricing and costs for VictorOps?
The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...
What needs improvement with VictorOps?
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of ha...
What is your primary use case for VictorOps?
I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Find out what your peers are saying about PagerDuty Operations Cloud vs. Splunk On-Call and other solutions. Updated: April 2026.
893,221 professionals have used our research since 2012.