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PagerDuty Operations Cloud vs Splunk On-Call comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 11, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

PagerDuty Operations Cloud
Ranking in IT Alerting and Incident Management
1st
Average Rating
8.6
Reviews Sentiment
6.7
Number of Reviews
94
Ranking in other categories
Process Automation (5th), AIOps (5th), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)
Splunk On-Call
Ranking in IT Alerting and Incident Management
11th
Average Rating
8.6
Reviews Sentiment
7.2
Number of Reviews
12
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the IT Alerting and Incident Management category, the mindshare of PagerDuty Operations Cloud is 9.7%, down from 19.8% compared to the previous year. The mindshare of Splunk On-Call is 3.3%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
PagerDuty Operations Cloud9.7%
Splunk On-Call3.3%
Other87.0%
IT Alerting and Incident Management
 

Featured Reviews

Daksh Yamal - PeerSpot reviewer
Senior Software Engineer at Infosys
Centralized incident response has cut noise, improved morale, and protects revenue every day
PagerDuty Operations Cloud offers robust features including centralized alerting and incident response, on-call scheduling and escalation, automated remediation and runbooks, stakeholder communication during major incidents, and automation capability. Everything has been working exceptionally well with PagerDuty Operations Cloud. The features have been excellent. It is a spanning tool that has enabled us to operationalize reliability. Since rolling it out three years ago, we have cut MTTR by 35% and reduced on-call noise by 70% through AIOps correlation. For us, the main value of PagerDuty Operations Cloud lies less in paging and more in coordination, automation, and reducing the operational burden on engineers. Reducing the operational burden has improved morale among our engineers. They have been able to focus on other projects and tasks since they have saved considerable time, and consequently productivity in the organization has greatly improved. We have also seen faster incident response, lower MTTR, reduced alert noise, and decreased on-call burnout. Additionally, automation has reduced manual toil, with approximately 25 of our P2 incidents now being resolved or partially resolved by automation before an engineer touches them.
Ramani Happy - PeerSpot reviewer
Dev Ops Engineer at Data Elicit Solutions Pvt. Ltd.
Streamlined incident response has reduced downtime and improved on-call collaboration
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of have to export data and build my own dashboard, which is not as out-of-the-box as I would prefer. The UI has improved, but it still feels a little chunky in certain areas, particularly when managing schedules. When I have a lot of teams, it can get messy. Additionally, the pricing model is per user, which starts to get expensive as the team scales.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"PagerDuty Operations Cloud has positively impacted our organization by accelerating incident response and reducing MTTR by up to 27%, and we are also integrating AI and ML into PagerDuty Operations Cloud."
"I see major benefits from using PagerDuty Operations Cloud because it really helps to engage an on-call engineer."
"From my perspective, PagerDuty Operations Cloud is good, with user-friendly features that anyone can quickly learn, including integration processes, on-call management, and escalation policies, and it is a valuable asset for my organization."
"Having a tool like PagerDuty to support us from that standpoint is really key, so that we can perform well when we have issues."
"PagerDuty Operations Cloud is the best tool available, and I can confidently say it is the best tool for all aspects, not just incident management or escalation, but for all analytical functions as well."
"The aspect I appreciate most about PagerDuty Operations Cloud is certainly the incident management capabilities."
"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"PagerDuty Operations Cloud has positively impacted my organization by providing effectiveness and efficiency in the way we work, with less alert fatigue, meaning alerts are rarely missed."
"Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents."
"I would recommend VictorOps for global distributed support teams."
"The most valuable feature of the solution is helpdesk escalation."
"We are very satisfied with the tool."
"Its the best solution of its type out there, you should go for it."
"My VP of Operations is ecstatic about the VictorOps product."
"Technical support is an A+ or a 10/10; if I could give an 11/10, I would, and it is what I love about them."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
 

Cons

"I have observed that MTTR is very slow, and wrong escalation sometimes routes alerts to the wrong team rather than the proper team."
"It cannot be integrated with our upgraded Jira system."
"PagerDuty Operations Cloud needs improvement in AIOps correlation tuning, which needs to be much easier, especially for non-technical users."
"However, I hear from my manager that the pricing is very high for PagerDuty Operations Cloud, and only a few of us have the main business tier accounts."
"Even though PagerDuty Operations Cloud is a strong platform, many things can be improved."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"PagerDuty can improve the integration with Terraform."
"While PagerDuty has comment functionality, a chat option would be a potential addition."
"The third-party configuration tool could be easier to use."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"User management has to be improved and more user types need to be added as there is currently only Admin or User."
"Many years ago, when VictorOps was a standalone company, when it was not part of Splunk, their support was more dedicated for us."
"The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button."
"A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak."
"Should have more YouTube webinars."
"There could be improvements with communicating an incident or alert."
 

Pricing and Cost Advice

"The cost is based on the package you select."
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"The pricing may be about $1,000 per user."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The price is very high."
"The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Performing Arts
13%
Financial Services Firm
13%
Manufacturing Company
8%
Educational Organization
7%
Construction Company
12%
Financial Services Firm
11%
Performing Arts
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise21
Large Enterprise71
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise1
Large Enterprise9
 

Questions from the Community

What is your experience regarding pricing and costs for PagerDuty?
My experience with pricing, setup cost, and licensing has been quite reasonable and cost-effective.
What needs improvement with PagerDuty?
The noise aspect of PagerDuty Operations Cloud could be better. What happens is if there is some sort of an issue occurring, it keeps on repeating and calling again and again. Once the alert is ack...
What is your primary use case for PagerDuty?
The main purpose of PagerDuty Operations Cloud is to receive alarms for real incident production critical issues. Whenever an incident happens, we get an alarm call or a phone call on our phone or ...
What is your experience regarding pricing and costs for VictorOps?
The pricing aspect is per-user licensing, which is standard for this category, making it competitive compared to PagerDuty. In the past, we used PagerDuty, but it is not cheap once you start adding...
What needs improvement with VictorOps?
A few things I would improve in Splunk On-Call. Honestly, the reporting and analysis side feels a bit weak. If I want to deep dive into the on-call load, including MTTD and MTTR rates, I kind of ha...
What is your primary use case for VictorOps?
I have been using Splunk On-Call for nearly about two years. Our main use is incident alerting and on-call scheduling for our engineering and DevOps team. Basically, whenever something goes down, a...
 

Also Known As

No data available
VictorOps
 

Overview

 

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Find out what your peers are saying about PagerDuty Operations Cloud vs. Splunk On-Call and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.