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PagerDuty Operations Cloud pros and cons

Vendor: PagerDuty

4.4 out of 5

46 reviews
98% willing to recommend

Pros & Cons summary

PagerDuty Operations Cloud offers robust alert escalation and notification, improving incident response times and team communication. Its integrations with tools like Amazon AWS enhance system efficiency. Customization options and flexible scheduling improve user convenience. Despite these strengths, PagerDuty lacks multilingual support, advanced analytics, and affordable pricing. Integration challenges with tools like Jira and cost concerns are drawbacks. Incident workflow customization and the management of leaves across rosters also require enhancement.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

PagerDuty Operations Cloud provides reliable notification and alert escalation, allowing users to respond quickly to incidents.

The system reduces noise and ensures alerts are visible to all team members, improving communication and response times.

Extensive integration capabilities with other tools, such as Amazon AWS and DevOps integrations, enhance functionality and system efficiency.

Customization and flexible scheduling features, including easy creation of overrides and escalation policies, enhance user control and convenience.

PagerDuty Operations Cloud significantly improves organizational efficiency by ensuring faster incident detection and resolution, minimizing downtime and alert fatigue.

CONS

PagerDuty Operations Cloud lacks multilingual support and could enhance the time scheduling feature to allow more manual adjustments.

Analytics provided by PagerDuty Operations Cloud are basic and do not offer significant insights into the source of alerts.

The process of managing rosters in PagerDuty Operations Cloud when team members go on leave could be simplified by enabling automatic updates across multiple rosters.

Integration challenges exist with tools like Terraform and Jira, and importing IT rosters automatically into PagerDuty remains an area for improvement.

PagerDuty Operations Cloud's high cost for additional features and limited customization options in incident workflows make subscriptions expensive.

PagerDuty Operations Cloud Pros review quotes

Agile PLM Practice Lead at a tech services company with 51-200 employees

Sep 28, 2016

Notification is the most valuable feature.

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MM

Owner at IT Verke limited

Sep 12, 2019

PagerDuty is very stable and very reliable.

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GK

Tier 4 Support Team Leader at a comms service provider with 10,001+ employees

Mar 1, 2020

A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem.

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PagerDuty Operations Cloud

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reviewer1376676

VP of Engineering at a comms service provider with 201-500 employees

Jun 25, 2020

The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs.

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DK

Compliance, Security & Testing Manager at a financial services firm with 11-50 employees

Oct 8, 2020

It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise.

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reviewer1957998

Senior System Engineer at a tech services company with 10,001+ employees

Sep 11, 2022

The alerts are immediate in this solution, which allows us to respond to errors quickly.

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Brandon Johnson

Director of engineering at a wellness & fitness company with 51-200 employees

Sep 13, 2022

The SMS pages and the mobile application are pretty much the top two features.

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Head of DevOps at Partsimony

Sep 14, 2022

PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back.

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Data and integrations director at KnowBe4

Sep 15, 2022

PagerDuty's notification process is the most valuable feature.

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reviewer1482084

Principal Architect at a energy/utilities company with 10,001+ employees

Sep 19, 2022

It has scaled well for us.

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Show 10 more reviews (out of 30)

PagerDuty Operations Cloud Cons review quotes

Agile PLM Practice Lead at a tech services company with 51-200 employees

Sep 28, 2016

I would like to see more content in the notification messages; although, that might be a configuration on our end.

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MM

Owner at IT Verke limited

Sep 12, 2019

Something that needs to be improved, is adding multilingual support.

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GK

Tier 4 Support Team Leader at a comms service provider with 10,001+ employees

Mar 1, 2020

There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process.

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PagerDuty Operations Cloud

Free Report: PagerDuty Operations Cloud Reviews and More

Learn what your peers think about PagerDuty Operations Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.

881,082 professionals have used our research since 2012.

reviewer1376676

VP of Engineering at a comms service provider with 201-500 employees

Jun 25, 2020

The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this.

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DK

Compliance, Security & Testing Manager at a financial services firm with 11-50 employees

Oct 8, 2020

Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it.

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reviewer1957998

Senior System Engineer at a tech services company with 10,001+ employees

Sep 11, 2022

This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations.

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Brandon Johnson

Director of engineering at a wellness & fitness company with 51-200 employees

Sep 13, 2022

The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that.

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Head of DevOps at Partsimony

Sep 14, 2022

PagerDuty's webhooks need some improvement.

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Data and integrations director at KnowBe4

Sep 15, 2022

I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions.

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reviewer1482084

Principal Architect at a energy/utilities company with 10,001+ employees

Sep 19, 2022

I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense.

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Show 10 more reviews (out of 30)

Product Categories

Product Categories

IT Alerting and Incident Management

Process Automation

Critical Event Management (CEM)

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Product Categories

Product Categories

IT Alerting and Incident Management

Process Automation

Critical Event Management (CEM)

Popular Comparisons

Popular Comparisons

Datadog vs PagerDuty Operations Cloud

Dynatrace vs PagerDuty Operations Cloud

New Relic vs PagerDuty Operations Cloud

ServiceNow IT Operations Management vs PagerDuty Operations Cloud

OpsRamp vs PagerDuty Operations Cloud

BMC TrueSight vs PagerDuty Operations Cloud

BigPanda vs PagerDuty Operations Cloud

Moogsoft vs PagerDuty Operations Cloud

FortiMonitor vs PagerDuty Operations Cloud

Splunk Cloud Platform vs PagerDuty Operations Cloud

Everbridge IT Alerting vs PagerDuty Operations Cloud

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