Opsgenie vs PagerDuty Operations Cloud comparison

Atlassian and PagerDuty are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #4 with an average rating of 8.5, while PagerDuty is ranked #1 with an average rating of 8.2. Atlassian holds a 9.4% mindshare in IMS, compared to PagerDuty’s 14.8% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 98% of PagerDuty users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

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1,310 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 46 PagerDuty Operations Cloud reviews

4,261 Views
2,173 Comparison Views

98% willing to recommend

Opsgenie

PagerDuty Operations Cloud

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Executive SummaryUpdated on Nov 2, 2025

PagerDuty Operations Cloud and Opsgenie are both strong contenders in the incident management space. Opsgenie is seen as slightly more economical, while PagerDuty is credited with having more comprehensive features, making it better suited to large enterprise needs, particularly due to its integration and automation capabilities.

Features: PagerDuty Operations Cloud offers sophisticated alerting capabilities, automatic incident escalation, and comprehensive integration options. Opsgenie is valued for its ease of use, smooth integration with existing tools, and convenient on-call scheduling. Both platforms offer efficient notification systems, but PagerDuty stands out for its robustness in handling incident management.

Room for Improvement: Users suggest PagerDuty enhance integration depth, noise reduction, and refine user navigation and scheduling functionalities. Opsgenie could improve its pricing models, streamline interface components, enhance alert conversion to incidents, and add more integration options with third-party tools.

Ease of Deployment and Customer Service: Both PagerDuty and Opsgenie enjoy strong feedback for deployment ease and customer service. PagerDuty is commended for broad deployment options and effective technical support. Opsgenie's support is rated positively, especially in environments leveraging its integration with Jira Service Management.

Pricing and ROI: Opsgenie generally comes with a lower price tag, offering competitive packages, especially when bundled with Atlassian products. PagerDuty, while more expensive, provides a wider feature set and is considered worth the investment for larger enterprises needing comprehensive functionality, offering clear ROI through time savings and efficiency improvements.

To learn more, read our detailed Opsgenie vs. PagerDuty Operations Cloud Report (Updated: December 2025).

Buyer's Guide

Opsgenie vs. PagerDuty Operations Cloud

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

4th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Process Automation (6th), AIOps (7th), Critical Event Management (CEM) (1st)

Mindshare comparison

As of January 2026, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 9.4%, down from 18.5% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 14.8%, down from 23.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Market Share Distribution
Product	Market Share (%)
PagerDuty Operations Cloud	14.8%
Opsgenie	9.4%
Other	75.8%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

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Nambi Srinivasan

Senior SRE at IBM

Automated incident workflows have transformed on-call operations and improved response times

Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can rely on the product to organize our schedules. We don't have to think about who will be next on-call. The system already gives us the answer. We don't have to waste time organizing how people are going to be covering each of their rotations. There's also an override option. So, it's easy to reschedule or reorganize our schedules when someone goes on vacation or when someone is on sick leave."

"The rotation and scheduling are beneficial."

"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."

"OpsGenie has many features, such as email notification, SMS notification, roster, tracking of the tickets. Automation, like scripting, is also possible. There are also features for maintaining the history of the tickets and all the solutions related to how it was resolved previously. If there are similar kinds of tickets, we can look at how a person is working on that ticket. If he doesn't have any idea, you can look back at a similar ticket and solve it as the previous person did it."

"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

"Opsgenie is easy to configure and use."

More Opsgenie pros

"PagerDuty Operations Cloud is a great tool that saves time and is worth starting to use."

"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."

"The product easily integrates with other solutions."

"My advice to others looking into using PagerDuty Operations Cloud is that it is one of the best tools in the market for production support and SRE engineers."

"It has scaled well for us."

"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."

"The most valuable feature is the phone app that allows us to send notifications without the additional fees when sending by SMS or phone calls."

"PagerDuty's notification process is the most valuable feature."

More PagerDuty Operations Cloud pros

Cons

"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."

"I would like to see improvements in reporting capabilities that could provide additional value."

"They could introduce many more features."

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

"The handshake with the monitoring tools can also be improved. When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly. The handshake issues were there."

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because it it was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts."

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

More Opsgenie cons

"It cannot be integrated with our upgraded Jira system."

"I think the view on the website regarding how we see the chart and graph of who is on-call at what time could be improved."

"One way PagerDuty Operations Cloud could improve is through the scheduling feature, which can be tricky, especially with complex schedules."

"They could include incident merging and alert grouping features in the product."

"The solution's analytics are okay. I don't think the features, at this point, give you a lot of insights. We have actually been trying to get insights from it but it hasn't really given us a lot of extra points to explore. We were looking at the number of alerts to see where many of the alerts were coming from. We never managed to get many insights on this."

"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."

"It’s quite hard to reach the support team."

"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"In the company I'm working for, currently, we are using the standard edition of Opsgenie. We're paying around $3,000 a month. It's a bit expensive compared to the other tools we use for different purposes. We find it a bit expensive because although Opsgenie is a complete tool for monitoring, it does not provide us with everything."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"The cost of the solution depends on the package you select and is per user."

More Opsgenie pricing and cost advice

"There is a license needed to use PagerDuty."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"The price is very high."

"The cost is based on the package you select."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

More PagerDuty Operations Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Performing Arts

13%

Computer Software Company

11%

Transportation Company

Manufacturing Company

Performing Arts

16%

Financial Services Firm

10%

Manufacturing Company

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	14
Large Enterprise	26

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

What is your experience regarding pricing and costs for PagerDuty?

I purchased PagerDuty Operations Cloud through AWS Marketplace while at Intel, and my experience has been positive regarding pricing, setup costs, and licensing. I had around seven users part of it...

See all answers

What needs improvement with PagerDuty?

See all answers

What is your primary use case for PagerDuty?

I have been working in my current field for over seven years as a DevOps and site reliability engineer, and my primary experience involves managing the reliability of infrastructure platforms hoste...

See all answers

Comparisons

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Compared 12% of the time

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Compared 11% of the time

Rootly vs Opsgenie

Compared 10% of the time

Everbridge IT Alerting vs Opsgenie

Compared 6% of the time

AlertOps vs Opsgenie

Compared 4% of the time

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JIRA Service Management vs PagerDuty Operations Cloud

Compared 12% of the time

Rootly vs PagerDuty Operations Cloud

Compared 10% of the time

xMatters vs PagerDuty Operations Cloud

Compared 9% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 8% of the time

ServiceNow vs PagerDuty Operations Cloud

Compared 5% of the time

More PagerDuty Operations Cloud Competitors

Product Reports

Buyer's Guide

Opsgenie

January 2026

Download Opsgenie product report

Buyer's Guide

PagerDuty Operations Cloud

January 2026

Download PagerDuty Operations Cloud product report

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

PagerDuty

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Buyer's Guide

Opsgenie vs. PagerDuty Operations Cloud

December 2025

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