Opsgenie vs PagerDuty Operations Cloud comparison

Atlassian and PagerDuty are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #5, while PagerDuty is ranked #1 with an average rating of 8.5. Atlassian holds a 7.5% mindshare in IMS, compared to PagerDuty’s 11.0% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 98% of PagerDuty users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

2,019 Views
2,019 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 61 PagerDuty Operations Cloud reviews

6,744 Views
3,507 Comparison Views

98% willing to recommend

Opsgenie

PagerDuty Operations Cloud

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Feb 8, 2026

PagerDuty Operations Cloud and Opsgenie compete in notification and incident management services. PagerDuty Operations Cloud often has the upper hand due to its comprehensive features and high flexibility.

Features: PagerDuty Operations Cloud provides extensive alerting capabilities, automation of incident management, and AI-powered alert grouping. Users benefit from seamless tool integration and scalability. Opsgenie stands out with strong integration with tools like Jira, offering features such as WhatsApp notifications and escalation levels.

Room for Improvement: PagerDuty Operations Cloud could improve its user interface, integration range, and scheduling simplicity. Opsgenie could enhance usability in finding options and creating alerts, along with improving integration with specific tools and refining its alert system.

Ease of Deployment and Customer Service: PagerDuty Operations Cloud supports various deployment options, including public, private, and hybrid clouds, and is praised for its responsiveness in customer support. Opsgenie offers on-premises and public cloud deployment but lacks the extensive flexibility of PagerDuty and is notably praised for its Jira integration.

Pricing and ROI: PagerDuty Operations Cloud is considered costly, especially for large teams, but offers significant ROI through improved response times. Opsgenie provides an affordable pricing structure, often bundled with Jira Service Management, making it a cost-effective alternative with strong alert management efficiency.

To learn more, read our detailed Opsgenie vs. PagerDuty Operations Cloud Report (Updated: April 2026).

Buyer's Guide

Opsgenie vs. PagerDuty Operations Cloud

April 2026

Download the complete report

Helped 893,221 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

5th

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.8

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Process Automation (5th), AIOps (6th), Critical Event Management (CEM) (1st), Autonomous Operational Resilience (3rd)

Mindshare comparison

As of May 2026, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 7.5%, down from 14.7% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 11.0%, down from 20.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	11.0%
Opsgenie	7.5%
Other	81.5%

IT Alerting and Incident Management

Featured Reviews

Pramodh M

DevSecOps Consultant at a tech services company with 51-200 employees

Offers different levels of notification options, including WhatsApp integration

Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us. Opsgenie's strength lies in its configurable alerting levels, from first responders to escalation managers. It offers different levels of notification options, including WhatsApp integration, ensuring timely alerts to the relevant team members. We also use the on-call scheduling feature. It is easy to use. The on-call scheduling feature is user-friendly and easily integrates with our existing systems, streamlining schedule management without added complexity.

Read full review

Nambi Srinivasan

Senior SRE at IBM

Automated incident workflows have transformed on-call operations and improved response times

Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is a scalable solution. I would rate it a nine out of ten for scalability."

"Opsgenie integrates with Atlassian and other web monitoring and incident management tools."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"Opsgenie has streamlined our communications and alerting."

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"Opsgenie is easy to configure and use."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

"If you are using Atlassian products, Opsgenie is the best choice because the features are the same and it is bundled with Jira Service Management."

More Opsgenie pros

"The best features that PagerDuty Operations Cloud offers are that it is user-friendly, the design is scalable, and it is quite easy to use for a newbie as well."

"It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person."

"PagerDuty is of central importance to the continued smooth function of my company and its IT-related infrastructure and applications."

"For a corporate tool – it acts as a 3rd party for a simple wake up tool."

"PagerDuty is very stable and very reliable."

"Just the ability to be able to respond quicker to the issues that are coming up gives the company a better mean times resolution resolution, which is going to improve upon the return on investment for what we spend on PagerDuty."

"Having an automated system to get the right person out of bed when required is priceless."

"PagerDuty Operations Cloud has positively impacted our organization by ensuring that our banking applications, which operate 24/7, remain functional and efficient, contributing to better service availability."

More PagerDuty Operations Cloud pros

Cons

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

"The solution has room for improvement by providing bundle pricing with other products that are frequently used together from Atlassian."

"I would like to see a little bit more work in API key management in the Opsgenie UI. It's a bit difficult to manage sometimes. For example, in terms of management, you can either see all the keys or none of the keys. This is something for which I would like to have better granularity so that I could give some people access to some of the keys. It's something that I don't have today if I'm not mistaken."

"When there were a bunch of alerts or the number of alerts was more than a thousand in a minute, OpsGenie wasn't able to handle everything properly."

"It should have a lot of plugins. It should also come with cloud integrations, which are not that great with OpsGenie as of now. It should have AWS, Azure, and Google cloud integrations. It should also provide automation, that is, it should open somewhere, like orchestration. Something like the orchestration that ServiceNow is doing. That would be great. Orchestration is the main thing. If OpsGenie comes with stack down feature, not completely but some part of it, and orchestration is there, that would be beneficial."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"We can't rely on the output that we're getting from the platform."

"When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user."

More Opsgenie cons

"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."

"I have observed that MTTR is very slow, and wrong escalation sometimes routes alerts to the wrong team rather than the proper team."

"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."

"They could include incident merging and alert grouping features in the product."

"However, I hear from my manager that the pricing is very high for PagerDuty Operations Cloud, and only a few of us have the main business tier accounts."

"The assigning and editing of the escalation policies could be improved."

"Sometimes it hangs and occasionally I am unable to open PagerDuty Operations Cloud, which occurs due to an outage or similar issues."

"PagerDuty's webhooks need some improvement."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"The cost of the solution depends on the package you select and is per user."

"The solution's prices are exorbitant."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

More Opsgenie pricing and cost advice

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"The price is very high."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"There is a license needed to use PagerDuty."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

More PagerDuty Operations Cloud pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.

See recommendations

893,221 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Performing Arts

13%

Transportation Company

Financial Services Firm

Computer Software Company

Performing Arts

15%

Financial Services Firm

13%

Educational Organization

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	5
Large Enterprise	6

By reviewers
Company Size	Count
Small Business	19
Midsize Enterprise	16
Large Enterprise	42

Questions from the Community

Ask a question

Earn 20 points

What is your experience regarding pricing and costs for PagerDuty?

The setup cost and pricing for PagerDuty Operations Cloud are very cost-effective, but I have a suggestion: if PagerDuty could provide a trial version for individual users, rather than just corpora...

See all answers

What needs improvement with PagerDuty?

I do not have anything that I dislike about PagerDuty Operations Cloud. Sometimes it hangs and occasionally I am unable to open PagerDuty Operations Cloud, which occurs due to an outage or similar ...

See all answers

What is your primary use case for PagerDuty?

The major part of PagerDuty Operations Cloud is for communication and pinging people and engaging them and pulling them into the call.

See all answers

Comparisons

xMatters vs Opsgenie

Compared 13% of the time

Splunk On-Call vs Opsgenie

Compared 10% of the time

FireHydrant vs Opsgenie

Compared 8% of the time

Rootly vs Opsgenie

Compared 8% of the time

OnPage Incident Alert Management vs Opsgenie

Compared 5% of the time

More Opsgenie Competitors

xMatters vs PagerDuty Operations Cloud

Compared 9% of the time

JIRA Service Management vs PagerDuty Operations Cloud

Compared 8% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 7% of the time

BigPanda vs PagerDuty Operations Cloud

Compared 5% of the time

Rootly vs PagerDuty Operations Cloud

Compared 5% of the time

More PagerDuty Operations Cloud Competitors

Product Reports

Buyer's Guide

Opsgenie

April 2026

Download Opsgenie product report

Buyer's Guide

PagerDuty Operations Cloud

April 2026

Download PagerDuty Operations Cloud product report

Overview

Opsgenie provides a comprehensive incident management platform integrating with numerous tools to deliver efficient alerting options via SMS, email, phone calls, and app notifications.

Opsgenie offers robust integration capabilities with applications like Jira, Grafana, and AWS, facilitating smooth operations and swift incident response. It supports on-call rotation scheduling to enhance team management efficiency and features alert routing and escalation functions. Opsgenie's user-friendly platform accommodates newcomers while allowing advanced customization. Despite challenges in integration with cloud services like AWS and Azure and improvement needs in scalability, reporting, and API management, it remains a vital tool for incident tracking and root cause analysis.

What are the key features of Opsgenie?

Integration capabilities: Connect with Jira, Grafana, AWS, and more for streamlined operations.
Alerting options: Notify teams via SMS, email, phone calls, and app notifications.
On-call rotation scheduling: Enhance management of team schedules.
Customizable interface: Adapts to both newcomers and advanced users.
Alert routing and escalation: Efficient handling of incidents.

What benefits should users consider?

Incident management: Ensure prompt response and resolution.
Operational efficiency: Maintain smooth workflows with tool integrations.
User accessibility: Simplified use for all team members.
Customization: Tailor settings to specific needs.
Multi-channel alerts: Diverse alerting methods ensure notification delivery.

Opsgenie finds application across sectors where incident management is critical. In industries like IT services, companies utilize it for managing on-call schedules, alerting on critical infrastructure, and integrating with tools like Nagios and SolarWinds. Its capacity to handle cloud deployment and multi-geography alert routing is highly valuable. Integration with Jira supports detailed incident logging and root cause analysis, proving essential for maintaining infrastructure health.

Atlassian

PagerDuty Operations Cloud specializes in incident management and alert automation, with integration to 700+ platforms, reducing resolution time and manual workloads through AI-driven features and automated alerts.

PagerDuty Operations Cloud is a robust tool for automated incident management, integrating seamlessly with platforms like ServiceNow, Datadog, New Relic, and AWS. It provides AI-driven alert grouping, customizable escalation policies, and multiple notification methods, including SMS and mobile apps. Despite its intricate interface and cost concerns, it significantly enhances reliability and response times. Users utilize it for shift scheduling and automated responses via webhooks, optimizing operational management and improving reaction to high-severity alerts.

What are the key features of PagerDuty Operations Cloud?

Incident Management: Streamlines the handling of incidents to reduce resolution time.
Alert Automation: Automates alerts across 700+ platforms to enhance efficiency.
AI-Driven Alert Grouping: Uses AI to group alerts, reducing noise.
Customizable Escalation Policies: Allows users to define their own escalation processes.
Multiple Notification Methods: Supports alert notifications via SMS, calls, and apps.
Integration: Works with tools like ServiceNow, Datadog, New Relic, and AWS.

What benefits or ROI should users consider?

Reduced Manual Workloads: Automates tasks to save time.
Improved Response Times: Alerts and automations facilitate quicker responses.
Enhanced Reliability: Ensures systems are more dependable through effective management.
Operational Efficiency: AI capabilities lead to better workload optimization.

Organizations, especially in IT and DevOps, find PagerDuty Operations Cloud beneficial for automated incident management. Integrating with platforms such as Slack and cloud providers, it aids in efficient incident handling. Teams use it for monitoring and resolving critical issues effectively, leveraging webhooks and notifications to maintain operational efficiency.

PagerDuty

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Buyer's Guide

Opsgenie vs. PagerDuty Operations Cloud

April 2026

Free Report: Opsgenie vs. PagerDuty Operations Cloud

Find out what your peers are saying about Opsgenie vs. PagerDuty Operations Cloud and other solutions. Updated: April 2026.

DOWNLOAD NOW

893,221 professionals have used our research since 2012.

See our Opsgenie vs. PagerDuty Operations Cloud report.

See our list of best IT Alerting and Incident Management vendors.

We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.