Opsgenie vs PagerDuty Operations Cloud comparison

Atlassian and PagerDuty are both solutions in the IT Alerting and Incident Management category. Atlassian is ranked #2 with an average rating of 8.3, while PagerDuty is ranked #1 with an average rating of 8.5. Atlassian holds a 14.3% mindshare in IMS, compared to PagerDuty’s 23.2% mindshare. Additionally, 100% of Atlassian users are willing to recommend the solution, compared to 97% of PagerDuty users who would recommend it.

Opsgenie

Read 14 Opsgenie reviews

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1,615 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 37 PagerDuty Operations Cloud reviews

4,761 Views
2,428 Comparison Views

97% willing to recommend

Opsgenie

PagerDuty Operations Cloud

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Executive SummaryUpdated on Jul 27, 2025

PagerDuty Operations Cloud and Opsgenie compete in the alerting and on-call management space. PagerDuty seems to have the upper hand due to its extensive customization, integration capabilities, and robust incident management features, highly valued by users.

Features: PagerDuty offers extensive customization, seamless integrations, and rich notification processes, enhancing effective incident management and schedule flexibility. Its integration capabilities ensure compatibility with various applications, making it high-performing. Opsgenie, integrated with Jira Service Management, is praised for its straightforward integration, ease of use, and efficient on-call rotation features, being a convenient choice for many businesses.

Room for Improvement: PagerDuty users suggest enhancements in event orchestration, multilingual support, and integration with tools like Zendesk and Slack. There is also a desire for more noise suppression and advanced integration functionalities. Opsgenie users wish for improved incident management, easier access controls, and enhancements in API and integration with third-party applications.

Ease of Deployment and Customer Service: Both offer flexible deployment across various cloud environments. PagerDuty is appreciated for its straightforward deployment and high-quality customer service, supplemented by responsive technical support. Opsgenie, while similarly commendable in deployment, often sees users relying on internal support channels despite its competent support team.

Pricing and ROI: PagerDuty's tiered pricing model might result in higher costs for larger teams, yet offers robust features leading to significant ROI through improved resolution and reduced downtime. Opsgenie is considered more affordable, especially as part of Jira Service Management packages, making it a budget-friendly option with tiered pricing based on users and plans, though potentially offering fewer features than PagerDuty.

To learn more, read our detailed Opsgenie vs. PagerDuty Operations Cloud Report (Updated: July 2025).

Buyer's Guide

Opsgenie vs. PagerDuty Operations Cloud

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Opsgenie

Ranking in IT Alerting and Incident Management

2nd

Average Rating

8.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

PagerDuty Operations Cloud

Ranking in IT Alerting and Incident Management

1st

Average Rating

8.8

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Process Automation (13th), AIOps (10th), Critical Event Management (CEM) (1st)

Mindshare comparison

As of August 2025, in the IT Alerting and Incident Management category, the mindshare of Opsgenie is 14.3%, down from 23.7% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 23.2%, down from 29.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management

Featured Reviews

Syed Mohammad Arshad

Vice President - Operations and Client Services at a financial services firm with 11-50 employees

The price is competitive and it's easy to use and configure

We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version. Opsgenie fits on top of the base application, which is Jira Service Management. Jira Service Management is an investigation. Previously, we had Jira Service Management and PagerDuty running on top of that. Now, Opsgenie is bundled as a part of JSM. However, when we switched to the cloud version, many of the features have become a bit complicated compared to the Data Center version I had used for years. It might be due to an architectural change or some other reason: Also, it would be nice if Opsgenie had the ability to import rosters from other sources like you can do in PagerDuty.

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JeremyEmmett

Sr Director - Global Support APJ at HashiCorp

Centralized alert management with customizable routing and superior scheduling

Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Opsgenie is easy to configure and use."

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."

"This is a scalable solution. I would rate it a nine out of ten for scalability."

"The rotation and scheduling are beneficial."

"The integration feature is the most valuable. It provides a lot of customizations for the integrations we use."

"One of the features my team found valuable in Opsgenie is the alert. There's also the option to install an app on your phone, so even if you don't have any mobile reception, but you're still connected to WiFi, you still get the alerts via the app, not just via phone call or SMS. The combination of both options was very useful because sometimes you have data and you don't have coverage by mobile, or vice versa. To have both options in terms of receiving alerts was very useful. Another valuable feature of Opsgenie is the on-call rotation with alerts. I belonged to a small team of three, then the team expanded into four members where everyone was on a weekly on-call basis, with each team member having a week of being on-call. At first, it was a bi-weekly on-call rotation, then it became once every three weeks, and after that, it was once every four weeks, so the on-call rotation with an alert feature was useful. My previous company had two separate environments, on the cloud and on-premises. My team was in charge of the on-premise environment, so there was a queue for my team with everything in Opsgenie, then the DevOps team had its queue on a group of infrastructure related to the cloud. Each team had its own devices organized in a group that was only managed per team. The on-call rotation was also separated between groups. Opsgenie is a very convenient solution for both teams in my previous company."

"Opsgenie has streamlined our communications and alerting."

"The most valuable feature is the ability to automatically create a ticket for the support team when there is an alert."

More Opsgenie pros

"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."

"The SMS pages and the mobile application are pretty much the top two features."

"The alerts are immediate in this solution, which allows us to respond to errors quickly."

"PagerDuty's notification process is the most valuable feature."

"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."

"The product has valuable on-call scheduling, escalation, and incident workflow management features."

"The product easily integrates with other solutions."

"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."

More PagerDuty Operations Cloud pros

Cons

"The user interface could be improved."

"I would like to see improvements in reporting capabilities that could provide additional value."

"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

"I would like to see reports that can provide us with integration with Jira or with another management solution, which I'm not sure Opsgenie provides. The integration is possible, however as Opsgenie reports is an area that needs to be addressed. An alert is received, and Opsgenie will immediately generate a ticket or card for that issue, track it, and provide a follow-up. Opsgenie will also track an issue's whole life cycle. This is something that I would like to see in Opsgenie."

"They could introduce many more features."

"OpsGenie needs to keep up with its competitors in terms of new features and pricing."

"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."

"In a future release, we would like to receive alerts when a specific threshold is reached and to escalate the reason for that alert."

More Opsgenie cons

"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."

"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."

"It is difficult to send underlying trace files or statuses using PagerDuty."

"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."

"The biggest area for improvement with PagerDuty is noise suppression. There have been a handful of incidents through our use of PagerDuty over the years where one incident may lead to 30 to 50 pages because you're monitoring all these different things, and each thing is an individual page. There should be the ability to set up paging tiers and group correlations between some of the different pages. That is something that would be really valuable. We should be able to say this one page may have a group or a tree of effective other pages that may tier off of it. So, if you see those pages independently, go ahead and alarm, but if you see this plus that, don't do that."

"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."

"PagerDuty's webhooks need some improvement."

"I would like to see more content in the notification messages; although, that might be a configuration on our end."

More PagerDuty Operations Cloud cons

Pricing and Cost Advice

"The cost of the solution depends on the package you select and is per user."

"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."

"Integration with other solutions is one of the most valuable features of Opsgenie."

"I rate Opsgenie eight out of 10 for affordability. Opsgenie is on the cheaper side, and it fits our budget. I estimate the license costs around $400 to 500 annually for 15 users. The price is available on the internet. It's a standard, straightforward price."

"I'm not the person who dealt with Opsgenie in terms of pricing, and I don't know how the solution compares to other solutions in the market, price-wise. I won't be able to say if it gives you the best value for money or not, but if Opsgenie gives good value for money, then I don't see a reason why you shouldn't use it."

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."

"From the pricing perspective, they are on the higher side as compared to other competitors."

"We have opted for a yearly subscription. The initial quote given was about $29, but I don't know the actual price. There might be some negotiations during renewal."

More Opsgenie pricing and cost advice

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

"The cost is based on the package you select."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."

"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."

"There is a license needed to use PagerDuty."

More PagerDuty Operations Cloud pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

26%

Performing Arts

Financial Services Firm

Media Company

Computer Software Company

15%

Performing Arts

11%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Opsgenie?

That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie.

See all answers

What is your experience regarding pricing and costs for Opsgenie?

The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability.

See all answers

What needs improvement with Opsgenie?

Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosyste...

See all answers

What do you like most about PagerDuty?

The product easily integrates with other solutions.

See all answers

What is your experience regarding pricing and costs for PagerDuty?

The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...

See all answers

What needs improvement with PagerDuty?

See all answers

Comparisons

Splunk On-Call vs Opsgenie

Compared 13% of the time

Rootly vs Opsgenie

Compared 11% of the time

xMatters vs Opsgenie

Compared 8% of the time

Everbridge IT Alerting vs Opsgenie

Compared 7% of the time

FortiMonitor vs Opsgenie

Compared 3% of the time

More Opsgenie Competitors

JIRA Service Management vs PagerDuty Operations Cloud

Compared 13% of the time

Rootly vs PagerDuty Operations Cloud

Compared 10% of the time

Everbridge IT Alerting vs PagerDuty Operations Cloud

Compared 9% of the time

xMatters vs PagerDuty Operations Cloud

Compared 9% of the time

ServiceNow vs PagerDuty Operations Cloud

Compared 7% of the time

More PagerDuty Operations Cloud Competitors

Product Reports

Buyer's Guide

Opsgenie

August 2025

Download Opsgenie product report

Buyer's Guide

PagerDuty Operations Cloud

August 2025

Download PagerDuty Operations Cloud product report

Overview

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

Atlassian

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

PagerDuty Features

PagerDuty has many valuable key features. Some of the most useful ones include:

650+ integrations
Alerting
Native apps with push notifications
On-call duty scheduling
Automatic escalation of alerts
Reliable, distributed architecture
Incident reporting
Real-time monitoring
Network analysis
Issue tracking
Access controls/permissions
Service Level Agreement (SLA) management

PagerDuty Benefits

There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.

Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.

Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.

Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.

CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

PagerDuty

Sample Customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Buyer's Guide

Opsgenie vs. PagerDuty Operations Cloud

July 2025

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