Apr 04, 2023
ServiceNow
ServiceNow is a platform-as-a-service provider of IT service applications. The company provides a range of pre-built ITSM products to automate and manage numerous IT enterprise services. Using the single software, you can automate processes and create custom applications to meet all your IT service needs. ServiceNow can be used for cloud and virtualization lifecycle management, change orchestration, infrastructure discovery, and IT governance. You can also use the software to report on all applications, as well as to generate reports on KPIs and benchmarking and create executive dashboards.
Key benefits of using ServiceNow
IT Service Automation: One solution for asset management, change and release management, configuration management, incident management, IT cost management, problem management, and a service catalog.
On top of that Custom Application Development: Build and deploy custom applications in days, integrate your existing and new apps, and require minimum to zero coding knowledge. Service Automation: Standardize service processes and implement automation to replace manual tasks. Service now offers custom workflows, apps, and forms.
PagerDuty
PagerDuty is a cloud software that connects people, systems, and data into a single view - creating visibility and actionable intelligence across their operations. PagerDuty's SaaS alerting and incident tracking system helps IT operations and DevOps engineers resolve critical errors in their IT systems as quickly as possible.
Key benefits of using PagerDuty
Alerting that works (and wakes you up)-
When your systems go down, PagerDuty will wake you up. You choose how you want to be alerted - via phone, SMS, or email, to multiple numbers, with retries.
Integrate all your existing monitoring tools-
PagerDuty works excellently with almost all monitoring tools including Nagios, Icinga, Keynote, New Relic, Pingdom, Cloudkick, Circonus, Splunk, Zenoss, Monit, Munin, SolarWinds, and many others. If it can send an email, it works with PagerDuty.
Reliable, distributed architecture-
PagerDuty's infrastructure is fully replicated in multiple data centers with fast failover when problems occur. PagerDuty can easily set up schedules to share on-call duty responsibilities with your team.
