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Everbridge Mass Notification pros and cons

Vendor: Everbridge
4.5 out of 5
Badge Ranked 1
 

Everbridge Mass Notification Pros review quotes

reviewer2112960 - PeerSpot reviewer
Sr. Director, Operational Risk & Strategy at a manufacturing company with 10,001+ employees
Mar 1, 2023
We like the ability to integrate geolocation data from our HR system that tells us where teammates work or live. That information helps us calibrate the notification. If we know a storm or a tornado will hit a specific area, we can look at the map view within Everbridge. The feature is called the Universe View, and it's a section of the tool that lets us notify those folks based on the location data we have for them.
Chris Saenz - PeerSpot reviewer
System engineer at Azusa Pacific University
Oct 14, 2022
The reporting we have is very intuitive and provides good insight into the results when we send out a mass notification.
reviewer2151921 - PeerSpot reviewer
Security Alerting at Boeing
Apr 7, 2023
I like how Everbridge can deliver notifications in multiple modes simultaneously. We can set up several emails and phone numbers for each employee so that they can receive information in as many different ways as possible.
Learn what your peers think about Everbridge Mass Notification. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
reviewer2113911 - PeerSpot reviewer
Protective Services Manager at a government with 51-200 employees
Feb 24, 2023
One of the most valuable features is that we can select specific users to whom we want to message by area. We can draw on the map within the interface and send a message to all our subscribers within that area, ensuring relevant and targeted alerting. This prevents us from disturbing all of our subscribers with messages that aren't relevant to them.
reviewer2112939 - PeerSpot reviewer
Instructional Technologist at a university with 5,001-10,000 employees
Feb 23, 2023
We find the templates useful. We can pre-write them, save them, and reuse them over and over. For instance, we get snow and ice storms in the Northeast, so we have school delays and cancellations. Instead of drafting a new message for distribution each time, you create a template and deploy it. You can change the date of the event and specific information. It might say that class times will be delayed or we'll be closed for a day.
reviewer2108487 - PeerSpot reviewer
Associate Director of Emergency Management at a university with 1,001-5,000 employees
Feb 20, 2023
We like the simulation mode, a relatively new feature for Everbridge. It allows our users to practice sending out alerts, which is especially useful for new users transitioning to the platform, and was only possible after this feature was added. If we can't practice regularly, we'll be more nervous in an emergency which increases the chance of mistakes, and we need to be ready to send out those alerts.
reviewer2108337 - PeerSpot reviewer
Operations Support at a legal firm with 1,001-5,000 employees
Feb 20, 2023
The ability to text all our staff and categorize by specific fields, such as department or position, are valuable features. We can gear messages to specific people or target a particular office, such as the New York office or Washington DC office only. We can target specific departments, such as corporate or litigation, which is very useful for us. Once, we had an active shooter near our Washington, DC, office, and we could send out a message to all the staff in that office. On another occasion, there was a Long Island railroad strike so we could contact all our staff who lived there.
reviewer2106327 - PeerSpot reviewer
Director at a healthcare company with 1,001-5,000 employees
Feb 17, 2023
Everbridge can break up our organization into groups for sending targeted notifications. That's probably the feature I find most helpful. Tornadoes are a huge issue here in Oklahoma, and our campuses are about 30 miles apart. Using this feature, I can send tornado warnings to the campus that's in immediate danger.
BE
Chief Information Officer at a government with 201-500 employees
Feb 17, 2023
The most valuable features are the ease of use and the ability to set up templates for similar events, which helps streamline and makes it faster to get the message out, especially during a crisis.
reviewer2110017 - PeerSpot reviewer
Marketing and Channel Data Manager at a university with 1,001-5,000 employees
Mar 3, 2026
Everbridge is a dynamic tool that integrates well with our other systems. We can trigger messages from one platform to multiple places. The messages are sent to campus TVs and our website. We've been able to connect it through a lot of different options.
 

Everbridge Mass Notification Cons review quotes

reviewer2112960 - PeerSpot reviewer
Sr. Director, Operational Risk & Strategy at a manufacturing company with 10,001+ employees
Mar 1, 2023
Reporting is something Everbridge should improve. It's pretty weak. The tool has some reports, but you often need to go down to the Excel level and do it yourself. It would help if the solution had more robust in-app reporting tools and technology that offer an analysis of what you've sent out and some more details.
Chris Saenz - PeerSpot reviewer
System engineer at Azusa Pacific University
Oct 14, 2022
The way Everbridge has set up permissions is somewhat tricky. Administrator-level permissions could be more intuitive. It could be easier to give people the specific permissions you want them to have.
reviewer2151921 - PeerSpot reviewer
Security Alerting at Boeing
Apr 7, 2023
When we first got the product, the person they assigned to be our customer representative wasn't the best. They didn't respond quickly enough. At times, we felt like we knew more about certain parts of the product than they did. When we asked questions about things they didn't know, they weren't proactive about finding the answers. After we complained, Everbridge sent us someone new. He knows a lot more about the product and works late hours to figure things out and get us a response the same day, so our support has improved a lot.
Learn what your peers think about Everbridge Mass Notification. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
893,221 professionals have used our research since 2012.
reviewer2113911 - PeerSpot reviewer
Protective Services Manager at a government with 51-200 employees
Feb 24, 2023
We have some issues regarding the template layout; we have about 80 templates and must scroll through a long list to find the one we want. It would be good to see subcategories or the ability to filter through the templates somehow.
reviewer2112939 - PeerSpot reviewer
Instructional Technologist at a university with 5,001-10,000 employees
Feb 23, 2023
There are a few quirks in the interface that drive me nuts. It seems trivial, but when you have thousands of records, you want to see more than 25 results per page. I have to change the settings for results per page each time I switch between one of our 17 institutions. It's a bit irritating to do that 17 times in an hour. I should be able to change that default setting and permanently store it. They also changed the search query to search by phone instead of name. Who looks for somebody using a phone number? It's just kind of little silly things that I don't think they're using in a large-scale environment like I am.
reviewer2108487 - PeerSpot reviewer
Associate Director of Emergency Management at a university with 1,001-5,000 employees
Feb 20, 2023
When using the simulation mode, the capacity to send an email or text message to a small test group would be good, so those practicing with the solution can see what notifications look like on the user end.
reviewer2108337 - PeerSpot reviewer
Operations Support at a legal firm with 1,001-5,000 employees
Feb 20, 2023
Everbridge can send out conference bridge meetings, but as nobody uses conference calls anymore, we would love to be able to generate Zoom links through the solution. That would be extremely helpful.
reviewer2106327 - PeerSpot reviewer
Director at a healthcare company with 1,001-5,000 employees
Feb 17, 2023
You can manage the structure of the groups in two different ways, and I'd like to see some consolidation. They have something called "groups" and another called "rules." You can achieve your objective with either, but it's somewhat redundant.
BE
Chief Information Officer at a government with 201-500 employees
Feb 17, 2023
Regarding improvement, it could be clearer around selecting groups of users to notify; it could be more intuitive to pick who we want to send messages to.
reviewer2110017 - PeerSpot reviewer
Marketing and Channel Data Manager at a university with 1,001-5,000 employees
Mar 3, 2026
Everbridge has a huge amount of documentation, which is great. I think they've done a wonderful job on that. However, it can be difficult to sort through all of that to find what you need.