Five9 vs LinkLive comparison

Five9 and LinkLive are both solutions in the Contact Center Platforms category. Five9 is ranked #3 with an average rating of 8.4, while LinkLive is ranked #9. Five9 holds a 8.3% mindshare in CCP, compared to LinkLive’s 1.8% mindshare. Additionally, 100% of Five9 users are willing to recommend the solution, compared to 100% of LinkLive users who would recommend it.

Five9

Read 25 Five9 reviews

2,607 Views
1,199 Comparison Views

100% willing to recommend

LinkLive

Read 9 LinkLive reviews

861 Views
319 Comparison Views

100% willing to recommend

Five9

LinkLive

Comparison Buyer's Guide

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Executive SummaryUpdated on Apr 6, 2025

Five9 and LinkLive are key players in the contact center solutions market. Five9 holds an advantage due to robust integrations and superior analytics, whereas LinkLive is favored for its security and communication tools, making it ideal for compliance-focused environments.

Features: Five9 is known for predictive dialing, analytics that enhance customer interaction, and strong CRM integration, supporting platforms like Salesforce and Zendesk. LinkLive stands out with secure messaging, collaboration tools, and an intuitive interface that simplifies switching between communication modes.

Room for Improvement: Five9 could enhance its user interface aesthetics and reduce the lag in recording availability after calls. The omnichannel capabilities, while extensive, could be expanded to better support SMS integration. LinkLive could improve its deployment speed and simplify its complex security configurations. Additionally, broader CRM integration options would make it more versatile.

Ease of Deployment and Customer Service: Five9 offers easy cloud-based deployment and is backed by a responsive support team, leading to efficient implementations. LinkLive's deployment is more complex due to security configurations but is well-supported by a dedicated customer service team tailored to specific security needs.

Pricing and ROI: Five9 provides competitive pricing with high ROI, thanks to its analytics features, despite significant initial setup costs. LinkLive has moderate setup costs but offers attractive long-term ROI, particularly in high-security sectors. Its strong focus on compliance ensures ongoing value in specialized industries.

To learn more, read our detailed Five9 vs. LinkLive Report (Updated: March 2026).

Buyer's Guide

Five9 vs. LinkLive

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Five9

Ranking in Contact Center Platforms

3rd

Ranking in Contact Center as a Service (CCaaS)

3rd

Average Rating

8.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Workforce Engagement Management (3rd), Contact Center Infrastructure (1st), Sales Force Automation (8th)

LinkLive

Ranking in Contact Center Platforms

9th

Ranking in Contact Center as a Service (CCaaS)

9th

Average Rating

8.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Help Desk Software (49th)

Mindshare comparison

As of March 2026, in the Contact Center Platforms category, the mindshare of Five9 is 8.3%, down from 15.5% compared to the previous year. The mindshare of LinkLive is 1.8%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Contact Center Platforms Mindshare Distribution
Product	Mindshare (%)
Five9	8.3%
LinkLive	1.8%
Other	89.9%

Contact Center Platforms

Featured Reviews

reviewer2686482

Works

Has enabled seamless integration and simplified setup for client services with minimal technical requirements

The system is easy to manage. End users do not need to provide much technical support. They just rent the necessary number of users, and that's it. End users don't need a dedicated IT person to manage the system as it is a serverless service. Five9 provides powerful CRM integration capabilities with platforms like Salesforce, Zendesk, and Oracle Service Cloud, making it highly valuable for large companies. Additionally, omnichannel capabilities, such as web chat and social media integration, offer a customized experience.

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Laurie A Aspinwall

VP, Service Center & Digital Banking Manager at Newburyport Bank

Great video conferencing, in-chat calling, and document sharing

I would give LinkLive a perfect ten out of ten rating. Despite being on a month-to-month contract, we could have easily switched to another provider. However, doing so would have been more expensive and time-consuming due to the simplicity and reliability of LinkLive's system. Their system's exceptional redundancy ensures consistent uptime, minimizing disruptions and downtime. LinkLive has recently been expanded from its initial implementation in the service center to encompass the entire company. Additionally, due to our merger with another financial institution, LinkLive is now being utilized by both entities. Before I joined the company, our organization had engaged a consultant to identify suitable customer engagement solutions. At that time, I was not particularly keen on LinkLive as they were not a widely recognized name. I favored more established options like Genesys and Five9. Consequently, I was initially skeptical of LinkLive. When we first adopted LinkLive, their technology was not yet fully mature. However, over the past few years, they have transformed into a completely different company. They have made significant investments in technological advancements and have emerged as a frontrunner in the industry. Moreover, LinkLive is exceptionally collaborative. We regularly provide suggestions, and their engineers are always receptive to our feedback and are willing to implement enhancement requests. Many of the enhancements they have made are based on our recommendations. As a result, LinkLive has evolved into a highly progressive technology company, and we are proud to be associated with them. LinkLive requires maintenance when we add or remove people. We are working on an enhancement with them to automate this process, making it the same as for phone numbers. This enhancement will cover permissions, call routing, and other relevant aspects. LinkLive may not have the same brand recognition as some of its competitors, but the value it offers is unmatched. The chat functionality is far superior to anything else on the market, and the sound quality is exceptional. Additionally, the people at LinkLive are passionate about technological innovation and committed to providing their customers with the best possible experience.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Five9 has made our contact center more flexible by taking it to the cloud. The user experience for agents is great because everything is on one dashboard, from the dialer to the workflows for transferring calls and creating tickets."

"The product’s IVR script editor is very easy and simple to use."

"The admin tools are most valuable, such as using the UI to configure all the campaigns and all the settings that we use. Also, the monitoring panels it has are very good. Our supervisors and sales managers build dashboards in the solution so that we can understand how our operation is performing throughout the day. That is very useful."

"I'm interested in all the features we're using and the reporting that's needed to get them up and running."

"Five9's most critical feature is a common user interface that delivers consistent customer service across various channels."

"The reporting is the most valuable feature in Five9."

"The technical support for Five9 has been exemplary."

"The reporting is good, and we're testing AI summaries now. Also, the workflow automation feature, so far, has been good."

More Five9 pros

"One of the primary features we use it for is the Agent Connect screen-sharing feature. I find it invaluable when troubleshooting customer problems with online banking. It saves us time, and time is money."

"Being the president of our organization, I love the secured email because there are a lot of messages that I have to send out that are secure. There have not been any issues with sending the messages or with individuals receiving and viewing them."

"It's very reliable and we haven't had much experience with any downtime or dropped calls, which, of course, is one of the most important things to us. That's been a big win for us."

"LinkLive makes us more progressive in terms of efficiency and productivity. It is just a better customer experience."

"Our agents find the authenticated session feature to be the most helpful. It can take 30 to 45 seconds to verify someone with verifying questions through digital banking, and we didn't have the capability of verifying questions through digital banking before LinkLive. This feature allowed us to work in partnership with our digital banking provider, who can see that a customer is within an authenticated digital banking session. They do not need to ask verifying questions again to ensure that the person is who they say they are. That is one of the nicest things for us, and especially for our agents."

"In the future, we may take advantage of LinkLive's video or phone capabilities, but we strictly use text chat now, so I would say that is most valuable to us at the moment."

"LinkLive gives us a central location for our communication channels and that is very important. I can go back and see if someone has a complaint. Although our users are spread out, everything, all the conversations, is housed in one place. I can keep up with the conversations. The interface works wonderfully."

"There are so many valuable features. One of the things that we really appreciate is the uptime. LinkLive rarely, if ever, goes down or disconnects calls. We appreciate that we don't have to be concerned about dropping calls or losing a customer mid-call as a result of those issues."

Cons

"The knowledge base of their support is not as strong as the IVR build."

"Five9 Omnichannel’s UI could be improved."

"I rate Five9 support five out of 10. My experience with Five9 support has been mixed. It's good at times but not particularly helpful sometimes."

"What would make Five9 better is a partnership with an SMS AI solution, which would make Five9 pretty powerful."

"Five9 should provide free training resources for end users, including agents, supervisors, and admins."

"The technical support is inconsistent and has room for improvement."

"Maybe they could do better on how we access all the data if we want the data to work outside of Five9. Sometimes, that's not the easiest process. It's not bad, but if there's an area for improvement, that could be one."

"The reporting could be a bit better."

More Five9 cons

"The initial enrollment of employees can be a little bit challenging. It tends to require the need to reach out to Link-Live support to iron out a bug or two."

"The notifications for incoming chats could be a little more obvious. Our organization doesn't have a call center, so we don't have someone sitting at the computer waiting for a chat to come in. They're busy with other work."

"Our agents have made some requests for some automated responses and some ways that they could improve the way those get pushed out. Right now, the way that canned responses are set up, they could be set up with as many responses as you want. However, the one thing that they liked from our previous providers is that you could categorize responses. So, if you have a certain area where you might have four or five responses related to one topic, then you could easily just click on the topic and see your responses. That is one area which is not a huge deal, but it gives back those five seconds that you are looking for a response to get more lengthy responses out to a customer. It would be nicer to have that a little bit more available."

"In our experience, the areas where there could be improvement are training, staff adoption, and getting the staff comfortable with utilizing the complexities of LinkLive, such as screen sharing."

"On the back-office side, it houses email addresses for when you look at the agent hunt groups. I can't use my work email address in my own online banking account because it messes up whether I'm an employee or a customer."

"I would like LinkLive to rework the notification system. There's an audible sound, and an alert pops up on the screen. However, in Microsoft Teams, an unviewed chat message appears red on my taskbar. That doesn't happen in LinkLive. My only enhancement request is to improve the notifications."

"The onboarding process could be enhanced by providing comprehensive training to all users, not just administrators."

"In the browser-based experience, I would love to see a hold button. Presently, you have to drag the hold music into a call and then drag it out. A hold button would really be easier, particularly if you have to put someone on hold multiple times."

Pricing and Cost Advice

"I prefer Five9's licensing model."

"The product is not the most expensive, but it's not cheap."

"The cost is not at the lower end of the market, but it's worth it."

"Five9 is reasonable."

"Five9 is expensive, but most companies would find that using it is worth the cost."

"Five9 is a little expensive because of our company's size. That said, it scales pretty well. The daily usage costs and monthly fees seem about right. It's not out of line with what we'd expect from other companies. However, they seem to have a one-size-fits-all implementation fee. Most of their clients have hundreds if not thousands of seats in the call centers, so $5,000 or $10,000 is not a huge cost. It would be nice if they had a sliding scale for smaller companies."

"The product's pricing is flexible and reasonable."

"Five9's pricing wasn't quite as flexible as I'd hoped, but it ended up being reasonably priced overall."

More Five9 pricing and cost advice

"We have been very comfortable with the pricing. We are a smaller financial institution so pricing is always a factor. We feel that we are just getting a ton of value for what we are spending."

"The pricing is exceptionally competitive, and the value we receive from LinkLive for the cost is a significant advantage."

"You definitely get more bang for the money with LinkLive.You can get a more expensive product that does what this one does, and possibly more, but for the cost, it works perfectly with our core system."

"In terms of cost, LinkLive was similar to other products. I find it reasonable. Its features, for the cost, were a better deal comparatively speaking."

"The pricing is fair."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Manufacturing Company

12%

Insurance Company

Healthcare Company

Financial Services Firm

21%

Computer Software Company

14%

Manufacturing Company

10%

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	7
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	1
Large Enterprise	2

Questions from the Community

What do you like most about Five9?

I like the capability of call and screen recording. It has helped us to hold our agents accountable to the expectations for the role. It creates a clearer picture than giving feedback that is just ...

See all answers

What needs improvement with Five9?

The reporting suite needed improvement. I saw recently that Five9 released a new platform for reporting, as the reporting was not great previously.

See all answers

What is your primary use case for Five9?

I was using Five9 in the senior living space.

See all answers

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Comparisons

Amazon Connect vs Five9

Compared 17% of the time

Genesys Cloud CX vs Five9

Compared 13% of the time

Cisco Webex Contact Center vs Five9

Compared 6% of the time

MetTel Cloud Contact Center vs Five9

Compared 6% of the time

Cisco Unified Contact Center Express vs Five9

Compared 6% of the time

More Five9 Competitors

Genesys Cloud CX vs LinkLive

Compared 27% of the time

Cisco Webex Contact Center vs LinkLive

Compared 26% of the time

Freshdesk vs LinkLive

Compared 17% of the time

Avaya Infinity Platform vs LinkLive

Compared 15% of the time

TalkDesk vs LinkLive

Compared 9% of the time

Product Reports

Buyer's Guide

Five9

March 2026

Download Five9 product report

Buyer's Guide

LinkLive

March 2026

Download LinkLive product report

Also Known As

No data available

Revation LinkLive

Overview

Five9 is a comprehensive cloud contact center and customer service solution offering a broad range of features and benefits designed for effective contact center operations. Its virtual contact center products encompass inbound, outbound, and multichannel contact center software features, distinguishing it among cloud contact center software vendors. Five9 is recognized for its constant innovation, which has led to its position as a leading cloud contact center software vendor.

Five9 provides a feature-rich cloud contact center platform designed to streamline and enhance customer engagement. The solution offers a comprehensive suite of features including:

Omnichannel routing - Intelligently routes interactions across voice, email, chat, social media and SMS.
IVR and self-service - Sophisticated IVR applications and self-service options powered by natural language processing.
Workforce optimization - Tools for tracking metrics, monitoring interactions, coaching agents, and enhancing productivity.
APIs and integrations - Open platform to connect Five9 with ACD, CRM, workforce management and other business systems.
Flexible deployment - Public, private or hybrid cloud deployment options.

Five9 aims to transform customer experiences with AI-powered interactions, actionable insights, and seamless integration between channels. With advanced analytics and reporting capabilities, Five9 helps businesses improve customer service and increase operational efficiency.

According to our interviews with Five9's users, Five9's solution emerges as a highly scalable and adaptable contact center platform that seamlessly integrates with Salesforce and provides valuable real-time reporting and analytics. Its AI-powered features and omnichannel capabilities further enhance customer satisfaction and operational efficiency. Users praise Five9 for its efficient inbound/outbound calling, reliable voicemail and messaging, and easy remote agent access. However, some cite issues with call quality, interface design, system stability, and customer support responsiveness. Mobile app availability and social media are seen as areas for improvement. However, there is really little info on the mobile app.

Below are several quotes from Five9's users:

"Five9 is a highly flexible and adaptable solution that can handle increased workloads and accommodate growth without any issues."
- Business Operations Manager, Retail Industry
"Five9's real-time reporting and analytics are incredibly valuable. They give us insights into agent performance, customer interactions, and overall call center operations."
- Contact Center Manager, Retail Industry
"Five9's AI-powered features, such as chatbots and virtual assistants, have helped us to improve customer satisfaction and reduce handle times."
- Customer Service Manager, E-commerce Industry

Overall, Five9 provides a robust, innovative contact center platform with extensive features and flexibility. It's a strong option for organizations seeking to optimize customer engagement across channels within a secure, scalable cloud environment.

Five9

LinkLive is an advanced communication platform designed to elevate the way businesses interact with their customers securely, enhance personalized customer engagement and team collaboration. The platform utilizes a combination of human expertise and artificial intelligence (AI) to provide secure communication solutions, and improving operational efficiencies. It was formerly known as Revation Systems.

At its core, LinkLive unifies voice, video, chat, and email communications into a single, integrated platform. This consolidation enables businesses to offer a more cohesive and responsive customer service experience. Users can seamlessly switch between communication modes, ensuring that customer interactions are both flexible and efficient.

LinkLive places a strong emphasis on security and regulatory compliance, making it an ideal choice for sectors such as healthcare, finance, and government, where data protection is paramount. The platform incorporates end-to-end encryption, robust access controls, and audit trails to safeguard sensitive information and comply with industry regulations like HIPAA, GDPR, and more.

Leveraging AI and machine learning, LinkLive offers advanced personalization capabilities. It can analyze customer data in real-time to provide personalized interactions and recommendations. This level of insight helps businesses tailor their services to individual customer needs, enhancing satisfaction and loyalty.

Charles Larsen, a Senior Director at Banner Health, shared with us that LinkLive is "very reliable and we haven't had much experience with any downtime or dropped calls, which, of course, is one of the most important things to us. That's been a big win for us."

Emily Aubele, Quality Assurance Director at United Way of Pennsylvania, shared with us that they chose LinkLive over other vendors, because with LinkLive, "all of the applications are in-house, meaning the chat, the text—everything that you use—is developed and maintained internally by LinkLive. In the other systems, chat, text, and video were all third-party applications."

LinkLive

Sample Customers

Agilysys, BISSELL, From You Flowers, SumUp, Kyndryl, PING, Alaska Airlines, Omaha Steaks International, NextRep, AdventHealth

1. AT&T 2. Verizon 3. T-Mobile 4. Sprint 5. Comcast 6. CenturyLink 7. Vodafone 8. Orange 9. Telefonica 10. BT Group 11. Deutsche Telekom 12. Telstra 13. NTT Communications 14. China Mobile 15. SoftBank 16. SK Telecom 17. Telecom Italia 18. Bell Canada 19. Rogers Communications 20. Telus 21. KDDI 22. Swisscom 23. Telkom Indonesia 24. Singtel 25. Etisalat 26. Ooredoo 27. Turkcell 28. Saudi Telecom Company 29. Telecom Egypt 30. PLDT 31. MTN Group 32. América Móvil

Buyer's Guide

Five9 vs. LinkLive

March 2026

Free Report: Five9 vs. LinkLive

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