Freshsales and Zendesk compete in the CRM and customer service sectors. Freshsales is favored for its pricing and support, whereas Zendesk is preferred for its extensive feature set.
Features: Freshsales provides intuitive contact and deal management, a built-in phone, and automation tools. Zendesk offers advanced ticketing, robust reporting, and superior integration capabilities.
Room for Improvement: Freshsales could enhance its enterprise-level functionality, expand its integration options, and develop more in-depth reporting tools. Zendesk could streamline its setup process, offer more straightforward pricing options, and enhance user-friendliness for non-technical users.
Ease of Deployment and Customer Service: Freshsales is straightforward to deploy with dedicated support channels, offering ease for small to medium businesses. Zendesk's deployment can be complex due to its customizability, but it provides comprehensive customer service with multiple support tiers to address more sophisticated needs.
Pricing and ROI: Freshsales is known for competitive pricing and fast ROI, due to lower setup costs. Zendesk requires higher initial investment but delivers significant ROI with its extensive features, aligning its pricing with the value offered.
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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