It has good management, the ability to sign tickets based on content, the multi-channel support, the self service portal, the integration with Salesforce, the setup process, and the product features as we are currently using them.
Zendesk offers agility and simplicity, enhancing connectivity and usability with features like ticket assignment, multi-channel support, and Salesforce integration. Its strengths include collaboration, reporting, scalability, stability, and powerful APIs. However, flexibility, price, and setup challenges hinder full utilization. Integration with QR codes and secure data transmission need improvement. Multibrand management and asset centralization pose difficulties. Despite these, trackability and automated communications benefit customer service management.
