Zendesk vs monday.com comparison

monday.com and Zendesk are both solutions in the CRM category. monday.com is ranked #5 with an average rating of 8.1, while Zendesk is ranked #9 with an average rating of 7.3. monday.com holds a 1.2% mindshare in CRM, compared to Zendesk’s 1.4% mindshare. Additionally, 98% of monday.com users are willing to recommend the solution, compared to 91% of Zendesk users who would recommend it.

monday.com

Read 234 monday.com reviews

6,245 Views
2,311 Comparison Views

98% willing to recommend

Zendesk

Read 68 Zendesk reviews

6,933 Views
1,941 Comparison Views

91% willing to recommend

monday.com

Zendesk

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 11, 2026

Monday.com and Zendesk are key players in the project and customer service management segments, respectively. Each platform has its advantages; monday.com offers more robust features for project workflow automation and flexibility, while Zendesk excels in customer interactions and support management.

Features: Monday.com provides automation of repetitive tasks, integration with other applications, and adaptability to various business needs. It helps with task tracking, project status updates, and flexible viewing options for team management. Zendesk focuses on customer service with a well-structured ticketing system, collaboration tools for team efficiency, and seamless app integrations for enhanced support experience.

Room for Improvement: Monday.com could enhance its flexible automation features, improve user interfaces, and expand board customization options. Users have noted issues with lag time and complexity of advanced features. Zendesk has room to improve ticket merging processes, increase customization capabilities, and streamline communication channel integration.

Ease of Deployment and Customer Service: Both monday.com and Zendesk offer smooth cloud-based deployments. Monday.com users appreciate its scalability, while Zendesk users value its quick response times. However, both platforms have areas to improve their personalization and respond proactively to user feedback.

Pricing and ROI: Monday.com offers a tiered pricing model that is generally seen as cost-effective for smaller teams, though some enterprise plans may be considered expensive. Users appreciate the ROI through better team collaboration and efficiency. Zendesk's pricing is perceived as higher, especially for larger enterprises, but it delivers substantial ROI via its advanced customer management features and improved customer satisfaction rates.

To learn more, read our detailed Zendesk vs. monday.com Report (Updated: March 2026).

Buyer's Guide

Zendesk vs. monday.com

March 2026

Download the complete report

Helped 884,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.7

Monday.com boosts productivity by streamlining tasks and communication, improving efficiency, and saving time and costs across industries.

Sentiment score

6.0

Zendesk provides significant ROI with cost savings, productivity boosts, and improved efficiency through better ticket management and supportive sales team.

Being able to auto-create, auto-close, and many other automated functions makes it easier to follow processes and make fewer mistakes.

Mirii Nyambura

Project Engineer at Unilever

We have about 14% of time savings on average on a given project and about 17 to 18% in cost savings as well.

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

It efficiently helps to centralize planning, tracking, and collaboration.

reviewer2794440

HITRUST and GRC Consultant at a consultancy with 11-50 employees

For more quotes and insights, download the monday.com report

I can tell you that we probably saved at least three employees full-time with the ticket management and the automation and the macros and the user follow-up being built in.

AmandaSanchez

Consultant and Startup Founder at AimHi Enterprises

Time saved is definitely a benefit because it puts all of our tickets in one spot.

reviewer2795478

Technical Solutions Lead at a computer software company with 51-200 employees

I feel that Zendesk helped us set up our platform for providing support way faster than other platforms due to its easy configuration.

Filipe Abreu

Junior system analyst at Wevt clous

For more quotes and insights, download the Zendesk report

Customer Service

Sentiment score

7.4

Monday.com's support is praised for responsiveness and effectiveness, with occasional feedback on slow or impersonal service being infrequent.

Sentiment score

6.2

Zendesk support is praised for responsiveness and availability but criticized for slow responses and lack of personal interaction.

I would rate their customer service a ten.

FabioPereira1

Head of Financial Team at resolutte

monday.com is very cost-effective and it has great customer support.

Mirii Nyambura

Project Engineer at Unilever

We only had one issue with logging in a few months back and we were able to get on monday.com customer support and get the resolution for our issue within an hour, which was great.

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

For more quotes and insights, download the monday.com report

There appears to be a lack of connection between the bot and the agents, making it feel scripted rather than helpful.

Jairo Vega

Technical Support Engineer/ QA at a computer software company with 11-50 employees

The technical support provided by Zendesk has been very satisfactory.

JohanSkibdahl

CEO at Etcetera Networks

Their support team from Zendesk is excellent, similar to what you have in Freshdesk.

Anita Orioma

Customer Success Manager at Mimshackworks Endeavors

For more quotes and insights, download the Zendesk report

Scalability Issues

Sentiment score

7.9

Monday.com scales from startups to enterprises, offering features and automation, though pricing may impact smaller businesses' affordability.

Sentiment score

7.2

Zendesk is adaptable and scalable for diverse organizations, handling growth well but posing challenges in cost and customization.

Within about four to five months of rolling this out across teams, we got usage rates up to anywhere between 70 to 85% of members within each of the teams that we rolled out using monday.com on a daily basis or a few times a week.

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

monday.com is very scalable because we can work with multiple projects at a time from different departments, and it can handle all of that.

Mirii Nyambura

Project Engineer at Unilever

For more quotes and insights, download the monday.com report

We have not hit a peak or a turn yet that Zendesk has not been able to go with us or been able to grow with us in the process, change or pivot that the company is making.

Dimitri Cooper

Project Manager III at City of Union City Government

Zendesk can scale from very small companies to very large ones.

JohanSkibdahl

CEO at Etcetera Networks

Zendesk's scalability is excellent.

Jairo Vega

Technical Support Engineer/ QA at a computer software company with 11-50 employees

For more quotes and insights, download the Zendesk report

Stability Issues

Sentiment score

7.9

Monday.com is reliable with minimal downtime, quickly resolving issues, making it a trusted platform for team management and tracking.

Sentiment score

7.8

Zendesk is reliable and stable, with minor issues and rare outages, communicated promptly via Twitter, ideal for small businesses.

We got on the phone with our rep and the IT support team and we were able to get our issues resolved within an hour.

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

monday.com is very stable.

Mirii Nyambura

Project Engineer at Unilever

For more quotes and insights, download the monday.com report

They are always informing us with a status update and an ETA, and the turnaround time is usually within the same day with no extended downtime that would cause a detriment to our company.

Dimitri Cooper

Project Manager III at City of Union City Government

Zendesk is quite stable; we experience major outages only once or twice a year, making it very reliable.

Jairo Vega

Technical Support Engineer/ QA at a computer software company with 11-50 employees

The stability has been quite reliable.

JohanSkibdahl

CEO at Etcetera Networks

For more quotes and insights, download the Zendesk report

Room For Improvement

Monday.com users desire better integrations, enhanced automation, customization, and improved mobile, reporting, and pricing features to address lags.

Zendesk users seek enhancements like efficient ticket merging, advanced reporting, better integrations, improved usability, and AI features.

The need for a stable connection is critical as there are network issues that slow our processes down.

Alan Chiou

PM at Galaxy Software Services

I would like to have the ability to create more than two levels of subtasks in monday.com.

PAULINE Wanjiku

Project manager at WITS

More calculation capability within the columns.

Mirii Nyambura

Project Engineer at Unilever

For more quotes and insights, download the monday.com report

Zendesk could actually support HTML on the tickets so we could format our text better than the current options such as size, bold, italic, or underscored, because the text processing is too simple.

Filipe Abreu

Junior system analyst at Wevt clous

Zendesk is missing an AI aspect that could help provide quick answers based on the knowledge housed within the platform.

Jairo Vega

Technical Support Engineer/ QA at a computer software company with 11-50 employees

Zendesk is amazing, and because they are always working on a new upgrade or a new integration, they are very forward-thinking from an engineering perspective.

Dimitri Cooper

Project Manager III at City of Union City Government

For more quotes and insights, download the Zendesk report

Setup Cost

Enterprise buyers find monday.com’s features and ROI justify its cost, recommending the pro plan for flexibility and functionality.

Zendesk's pricing is high but flexible, justified by its value in saving time and enhancing customer experience.

It is quite expensive.

FabioPereira1

Head of Financial Team at resolutte

The basic, standard, and pro plans range from $12 to $24 per user per month.

Kavya Kavya

Data Engineer at a outsourcing company with 201-500 employees

For more quotes and insights, download the monday.com report

It is not the cheapest solution nor the most expensive, but it provides value for money.

JohanSkibdahl

CEO at Etcetera Networks

The experience with pricing, setup cost, and licensing for Zendesk was quite expensive.

AmandaSanchez

Consultant and Startup Founder at AimHi Enterprises

For more quotes and insights, download the Zendesk report

Valuable Features

Monday.com boosts productivity with automation, customizable dashboards, integration, and user-friendly features for task management and collaboration.

Zendesk enhances productivity with customizable ticket management, CRM integrations, automation, and multi-channel support for improved customer satisfaction.

monday.com saves time and gets everyone on the same page within my team.

FabioPereira1

Head of Financial Team at resolutte

Through automation of tasks which were previously time-consuming and tedious, we've been able to save a lot of time and cost.

Mirii Nyambura

Project Engineer at Unilever

monday.com has impacted my organization positively by reducing the amount of work we do to keep track of information and making it easier to maintain records.

reviewer2783439

DevOps at a marketing services firm with 51-200 employees

For more quotes and insights, download the monday.com report

It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.

JohanSkibdahl

CEO at Etcetera Networks

Zendesk is way cheaper than other ITSM platforms such as ServiceNow, providing a good platform at a lower price so we could offer good support with a low budget for the license.

Filipe Abreu

Junior system analyst at Wevt clous

Being able to put response counters on certain tickets and have certain ones that are high priority and have a tighter SLA than lower priority items, being able to categorize them as a question versus an urgent request, and being able to bucket them as feature requests or product enhancements.

AmandaSanchez

Consultant and Startup Founder at AimHi Enterprises

For more quotes and insights, download the Zendesk report

Categories and Ranking

monday.com

Ranking in CRM

5th

Average Rating

9.4

Reviews Sentiment

7.3

Number of Reviews

234

Ranking in other categories

Project Portfolio Management (3rd), Project Management Software (2nd), Marketing Management (4th), Opportunity Management (4th)

Zendesk

Ranking in CRM

9th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), Help Desk Software (4th), IT Service Management (ITSM) (5th), Reporting (10th), Knowledge Management Software (3rd), AI Customer Support (20th), AI IT Support (5th)

Mindshare comparison

As of March 2026, in the CRM category, the mindshare of monday.com is 1.2%, down from 4.3% compared to the previous year. The mindshare of Zendesk is 1.4%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
monday.com	1.2%
Zendesk	1.4%
Other	97.4%

CRM

Featured Reviews

Shreyans Parekh

Vice President, Finance and Operations at Fruitist

Centralized workflows have boosted cross-team collaboration and made complex projects manageable

monday.com can continue to improve their AI capabilities. When comparing monday.com to several alternatives when I was evaluating a project and project management, product road mapping, and workflow management platform for us, I looked at competitors such as Asana, ClickUp, SmartSheet, Airtable, and Notion. In my opinion, competitors such as Airtable and SmartSheet, especially followed by Asana and ClickUp, have worked on their AI and generative AI roadmap to combine database functionality with a very user-friendly interface for knowledge management and project tracking, essentially combining both worlds. Their AI is more sophisticated than what monday.com has released thus far. They provide a cleaner task-focused workflow management platform and I think that monday.com can still improve on this core piece of their technology. I think monday.com could also seek to be more process-oriented and intuitive. Other alternatives such as Asana and SmartSheet offer that approach. There is a steeper learning curve to learn monday.com in my opinion compared to Airtable, Asana, and others because I have also used those tools and platforms at other organizations. There is a bit of a learning curve with new users on monday.com because it is not as streamlined as I have experienced with competitors such as SmartSheet or Airtable. The capability sets are great, however, you may need to be hand-held via a monday.com rep when you get started within your organization or view the library of tutorials that monday.com has available. You can also view them on YouTube and that will help you get started on monday.com.

Read full review

AmandaSanchez

Consultant and Startup Founder at AimHi Enterprises

Macros and automation have streamlined workflows and reduced manual effort across support teams

The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful. Somehow seeing a user's ticket history within our app would have been beneficial. That is the only thing that I do not think existed at the time that might have been helpful. Some people struggled with Zendesk, but it was always easy enough to show them how to use it and what they were missing. The only times we really had people report concerns about it was when they did not understand that it could do that or how to use it in that way.

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Top Industries

By visitors reading reviews

Manufacturing Company

Financial Services Firm

Government

Comms Service Provider

Manufacturing Company

Performing Arts

Outsourcing Company

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	180
Midsize Enterprise	27
Large Enterprise	30

By reviewers
Company Size	Count
Small Business	36
Midsize Enterprise	21
Large Enterprise	11

Questions from the Community

Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

See all answers

What needs improvement with monday.com?

One way monday.com can be improved is by enhancing the notification system, which is not trustworthy for me, as some notifications are very overwhelming. I also see a need for more tools to input d...

See all answers

What is your primary use case for monday.com?

The main use case for monday.com is to track project progress from start to finish, beginning with the sales team and continuing through the onboarding process. It helps keep our teams aligned and ...

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What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

See all answers

What is your experience regarding pricing and costs for Zendesk Support?

From what I recall, the experience with pricing, setup cost, and licensing for Zendesk was quite expensive and that is what prohibited us from expanding usage of it into more users and using more o...

See all answers

What needs improvement with Zendesk Support?

I wish there was a more easily dynamic tool. Currently, it is quite difficult because not all the tools are labeled. A feature that would be beneficial is if hovering over an icon would tell you wh...

See all answers

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Compared 6% of the time

Freshdesk vs Zendesk

Compared 3% of the time

Salesforce Sales Cloud vs Zendesk

Compared 2% of the time

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Product Reports

Buyer's Guide

monday.com

March 2026

Download monday.com product report

Buyer's Guide

Zendesk

February 2026

Download Zendesk product report

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

monday.com

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Zendesk

Sample Customers

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Buyer's Guide

Zendesk vs. monday.com

March 2026

Free Report: Zendesk vs. monday.com

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