Monday.com and Zendesk compete in the project management and customer support software categories, respectively. Monday.com stands out for its project management features, while Zendesk leads in providing comprehensive customer support solutions.
Features: Monday.com excels in project management with task automation, flexible customization, and efficient team collaboration. Users enjoy its intuitive setup and versatile integration options. Zendesk is praised for its customer support capabilities, offering ticket management, robust reporting, and multi-channel integration to improve response times.
Room for Improvement: Monday.com users seek enhanced automation, more flexible reporting options, and improvements in handling complex project dependencies. Advanced templates and deeper software integrations are also desired. Zendesk users suggest improvements in intuitive navigation, customization, and reporting features. Pricing concerns are noted, especially when scaling up licenses.
Ease of Deployment and Customer Service: Monday.com is primarily deployed on Public Cloud, offering easy setup and responsive customer support. Some users desire more personalized assistance. Zendesk supports various platforms, with manageable deployment but occasional setup challenges requiring vendor help. Its customer service is generally well-received, though personalized support could improve.
Pricing and ROI: Monday.com is considered a worthwhile investment despite being somewhat pricey, offering flexible pricing options and positive ROI. Zendesk is viewed as expensive, especially at the enterprise level, although appreciated for improving customer service efficiency. Both solutions provide measurable productivity and organizational improvements, with ROI calculations varying by organization.
I would rate their customer service a ten.
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
The technical support provided by Zendesk has been very satisfactory.
Zendesk can scale from very small companies to very large ones.
The scalability of Zendesk is still in the same range as Freshdesk.
The stability has been quite reliable.
The need for a stable connection is critical as there are network issues that slow our processes down.
I would like to have the ability to create more than two levels of subtasks in monday.com.
There could be improvements in integration, which can be achieved with APIs or tools like Zapier.
It is quite expensive.
It is not the cheapest solution nor the most expensive, but it provides value for money.
monday.com saves time and gets everyone on the same page within my team.
monday.com helps in quick decision-making by facilitating communication on the go through the comment section and email alerts when someone comments.
monday.com makes it very easy to input any information.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
The benefits I have seen from using Zendesk include faster response times.
| Product | Market Share (%) |
|---|---|
| monday.com for Enterprise | 1.9% |
| Zendesk | 1.2% |
| Other | 96.9% |
| Company Size | Count |
|---|---|
| Small Business | 177 |
| Midsize Enterprise | 25 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 11 |
Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.
Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.
What are the key features of Monday.com?In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.
Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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