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Google Dialogflow vs IBM Watsonx Assistant comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Google Dialogflow
Ranking in Chatbot Development Platforms
1st
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
IBM Watsonx Assistant
Ranking in Chatbot Development Platforms
3rd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Chatbot Development Platforms category, the mindshare of Google Dialogflow is 22.8%, down from 33.9% compared to the previous year. The mindshare of IBM Watsonx Assistant is 17.4%, up from 14.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Chatbot Development Platforms Market Share Distribution
ProductMarket Share (%)
Google Dialogflow22.8%
IBM Watsonx Assistant17.4%
Other59.8%
Chatbot Development Platforms
 

Featured Reviews

reviewer2770035 - PeerSpot reviewer
Senior Director - AI at a tech vendor with 10,001+ employees
Has enabled building conversational assistants with low-code tools and seamless AI integration
The availability of Google Dialogflow needs improvement. It is currently available in markets such as Europe and India. However, some newer Google Cloud regions, such as the Middle East and KSA region, are still not available. Having Google Dialogflow available in those regions would allow countries with geo-specific requirements to deploy and manage their bots within one single region. From a developer experience and user standpoint, they can build these quickly because these elements are defined and standardized within the platform. The end customer experience allows use cases to be up and running rapidly. Creating an engine, creating a simple flow, and making it available can be accomplished efficiently. Custom training is unnecessary, and intent training does not take hours. While creating a new intent involves a real training process manually, the platform handles most processes effectively in the back end.
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Computer Software Company
12%
Manufacturing Company
9%
University
8%
Financial Services Firm
15%
Computer Software Company
11%
Insurance Company
9%
University
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

Which would you choose - IBM Watson Assistant or Google Dialogflow?
IBM Watson Assistant is by far the best platform for easily building a chatbot. This solution provides you with a step-by-step process on how to create one, making it exceptionally easy to use. Ver...
What is your experience regarding pricing and costs for Google Dialogflow?
Google Dialogflow operates on a per-session cost model. When deploying this solution to an end customer, additional costs must be considered, such as integration costs and hosting UI components. Ha...
What needs improvement with Google Dialogflow?
The availability of Google Dialogflow needs improvement. It is currently available in markets such as Europe and India. However, some newer Google Cloud regions, such as the Middle East and KSA reg...
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Also Known As

Dialogflow
No data available
 

Overview

 

Sample Customers

Home Depot, Paypal, Target, HSBC, McKesson
American Airlines, UBank, Bitly, Eurobits