HCL Sametime vs ShoreTel Sky [EOL] comparison

The compared HCLSoftware and Mitel solutions aren't in the same category. HCLSoftware is ranked #17 in VM , with an average rating of 8.0, and holds a 1.5% mindshare in the category. Additionally, 75% of HCLSoftware users are willing to recommend the solution, compared to 80% of Mitel users who would recommend it.

HCL Sametime

Read 5 HCL Sametime reviews

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349 Comparison Views

75% willing to recommend

ShoreTel Sky [EOL]

Read 7 ShoreTel Sky [EOL] reviews

80% willing to recommend

HCL Sametime

ShoreTel Sky [EOL]

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between HCL Sametime and ShoreTel Sky [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings.

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Buyer's Guide

Virtual Meetings

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

HCL Sametime

Average Rating

8.0

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Virtual Meetings (17th)

ShoreTel Sky [EOL]

Average Rating

7.8

Reviews Sentiment

4.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Bogdan Chechlowski

Kierownik Biura Informatyki at EIB SA

Stable product, communicate very fast and allows to see who's online in the office or work environment

It was used for communication through text messages, primarily Being able to see who was online and communicate very fast was a good feature. The security was quite good. However, when we tried to implement it for email at a high level, we had to use another solution, FortiMail Gateway. I view…

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it_user269988

Office Manager with 51-200 employees

The Service Portal is useful feature, but there are occasional outages.

Phone Assistant is very useful, as is the Service Portal Occasional outages, but they're usually resolved very quickly. Customer Service: Customer service is generally responsive and courteous. Technical Support: Technical support folks are generally knowledgeable and helpful. We moved to VoIP…

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Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	6
Large Enterprise	1

Questions from the Community

What needs improvement with HCL Sametime?

I view it as part of HCL Notes and Domino, and my opinion is similar to those products. It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or oth...

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What is your primary use case for HCL Sametime?

It was used for communication through text messages, primarily.

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What advice do you have for others considering HCL Sametime?

Overall, it was quite good. I would rate it an eight out of ten. It's a better product than some others from HCL, but overall, I wouldn't recommend it, given the availability of superior alternatives.

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Comparisons

Webex vs HCL Sametime

Compared 100% of the time

More HCL Sametime Competitors

Vertical Solutions Wave IP vs ShoreTel Sky [EOL]

Compared 57% of the time

Digium Asterisk vs ShoreTel Sky [EOL]

Compared 43% of the time

More ShoreTel Sky [EOL] Competitors

Product Reports

Buyer's Guide

Virtual Meetings

January 2026

Download HCL Sametime product report

Buyer's Guide

Unified Communications

January 2026

Download ShoreTel Sky [EOL] product report

Also Known As

Lotus Sametime, IBM Lotus Sametime

No data available

Overview

HCL Sametime. Secure Conversations Across Any Device

Your company can’t afford to take any data risks, but your teams still need to be able to interact and react quickly, wherever they are working. Sametime offers modern instant messaging, file-sharing, and online meetings with the proven security your business can trust.

HCLSoftware

ShoreTel Sky have some useful features: ShoreTel Sky Communicator turns conference calls into active web sharing with video, presentation mode and more. ShoreTel Sky Mobility keeps you connected with deskphone features and functionality everywhere. ShoreTel Sky Advanced Application integrations amplify and enhance CRM and ERP functionality and ShoreTel Sky Contact Center improves the quality and quantity of profitable customer contacts.

Mitel

Sample Customers

Connect2Cloud, Superior Group, Daifuku Co. Ltd., Seaward, The City of Fort Worth, Christian Brothers Services, Berlitz, Deutsche Notes User Group, Danske Fysioterapeuter, Slumberland, La Vacanza, Rheinmetall AG

Abacus Service Corporation, AIPAC, Airlie Womens Clinic, All Erection Crane And Rental Corporation, Aquent, Aspire, Bonobos, Brooklyn Brewery, Cable Scope, Caduceus

Find out what your peers are saying about Zoom Video Communications, Cisco, TeamViewer and others in Virtual Meetings. Updated: January 2026.

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881,733 professionals have used our research since 2012.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.