Huawei eSight and ServiceNow IT Operations Management are competing in the IT operations enhancement category. ServiceNow appears to have the upper hand due to its comprehensive features providing wider operational capabilities.
Features: Huawei eSight focuses on network performance management and real-time monitoring, offering detailed insights into network health. It's also noted for its easy-to-use interface, making it accessible for network-focused users. Meanwhile, ServiceNow IT Operations Management offers integration capability, automation features, and advanced dashboards, providing a centralized view of IT operations. Its ability to streamline processes through automation adds to its versatility.
Room for Improvement: Huawei eSight could enhance its scalability to handle larger infrastructures and improve its integration with third-party applications to broaden its capabilities. Additionally, expanding its automation features would make the product more competitive. ServiceNow could refine its setup process to reduce complexity. More intuitive user training materials would be beneficial to facilitate easier onboarding for less-experienced users.
Ease of Deployment and Customer Service: Huawei eSight offers a straightforward deployment process with comprehensive support, appealing to users wanting a quick setup. ServiceNow IT Operations Management can be more complex to deploy due to its wide range of integrated services but offers extensive customer support and resources to aid onboarding. The complexity in ServiceNow may be a consideration for companies prioritizing easy setup.
Pricing and ROI: Huawei eSight provides lower initial costs and delivers steady ROI through its focus on specific IT operation needs. ServiceNow IT Operations Management, although more expensive upfront, potentially offers higher long-term ROI due to its scalability and enhanced features. Organizations must weigh initial cost against potential for greater operational efficiency over time with ServiceNow.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 2.1% |
| Huawei eSight | 0.9% |
| Other | 97.0% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 4 |
| Large Enterprise | 1 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 26 |
Huawei's eSight is a unified software suite for planning, operating, and maintaining complex enterprise ICT infrastructure from global, converged networks and data centers to multimedia and video communications that includes the facilities necessary for delivering performance and IT services. eSight provides a platform that supports infrastructure and devices from third-party providers, to develop custom management applications and improves O&M efficiency.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
