IBM FileNet vs Laserfiche comparison

IBM and Laserfiche are both solutions in the Enterprise Content Management category. IBM is ranked #4 with an average rating of 8.0, while Laserfiche is ranked #21. IBM holds a 10.2% mindshare in ECM, compared to Laserfiche’s 1.4% mindshare. Additionally, 91% of IBM users are willing to recommend the solution, compared to 100% of Laserfiche users who would recommend it.

IBM FileNet

Read 101 IBM FileNet reviews

3,433 Views
2,196 Comparison Views

91% willing to recommend

Laserfiche

Read 1 Laserfiche review

332 Views
222 Comparison Views

100% willing to recommend

IBM FileNet

Laserfiche

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Executive Summary

We performed a comparison between IBM FileNet and Laserfiche based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: May 2025).

Buyer's Guide

Enterprise Content Management

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

101

Ranking in other categories

No ranking in other categories

Laserfiche

Ranking in Enterprise Content Management

21st

Average Rating

10.0

Number of Reviews

Ranking in other categories

Document Management Software (11th)

Mindshare comparison

As of May 2025, in the Enterprise Content Management category, the mindshare of IBM FileNet is 10.2%, up from 9.6% compared to the previous year. The mindshare of Laserfiche is 1.4%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Christian Begaux

Consultant DMS/ECM at NSI IT Software & Services (Cegeka Group)

A powerful solution that offers BPM and automation to assist with our digital transformation

We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a faster, robust solution. The platform compatibility is very good."

"The most valuable features are the interconnectivity and the collaboration. No longer do I have to wonder what system I need to go to for the data I need. I know it's in FileNet."

"The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow."

"FileNet provides a compact solution for midsized companies."

"There are a lot of valuable features, but the biggest advantage is that this system is stable; it's always online, it always works... once it's configured and running, we don't need to touch it and constantly make changes to it. It's a low-maintenance platform."

"We are able to find the proper documents which are needed for business processes."

"For a large company, for the robustness, stability, performance, and the growth — that you can grow it within seconds — I would advise using FileNet, without any doubt."

"The beauty is the response time. It is very good nowadays within the platform."

More IBM FileNet pros

"This is a very complete and powerful solution."

Cons

"I'd like to see more cognitive. That's obviously where all of our world is going. I think if we can have more of those types of features and functions as a core, out of the box, that would be very helpful for us and our space."

"IBM does not do very good marketing for FileNet."

"The solution’s pricing could be improved."

"If I had a concern, it would be that we are sometimes not getting to the root cause of the issues from a technical standpoint as quickly as we should. For the most part, it's good. However, when things get a bit dicey with more involved issues, we have had some delays in getting feedback. If I had a concern, it's around the technical support and their responses in regards to things like root cause analysis."

"We would like to have more automation of rollout solutions."

"There is room for improvement in the file management. It's very complex."

"I think the support could be better, and it could improve."

"The setup process is very complex."

More IBM FileNet cons

"We would like to see more features for RPA and AI."

Pricing and Cost Advice

"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."

"The biggest issue is the cost of the FileNet, because the license cost is very high. If a customer doesn't have good technical guides that are aware of the license calculation, they will pay too much. FileNet's license calculation depends on the processor and number of users. So my advice to a new customer is to be very careful with your calculations before purchasing FileNet."

"For the medium scale or large scale, I would recommend FileNet. FileNet is free of licensing expenses, thus good for the money. It is not expensive, but worth for the money, especially for medium scale and large scale industries."

"IBM FileNet is an expensive solution."

"The physical space that we have gained back pays for the service. Therefore, it has reduced our operating costs overall. We have definitely seen ROI. I would estimate $30,000 a year."

"The platform is inexpensive."

"The solution saves time and money. It helps us to be able to accomplish the goals of our business, as opposed to being tangled in the weeds of what we could do."

"The tool is expensive, and I rate its pricing a ten out of ten."

More IBM FileNet pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Computer Software Company

11%

Government

10%

Insurance Company

10%

Educational Organization

22%

Government

18%

Financial Services Firm

10%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

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What is your experience regarding pricing and costs for IBM FileNet?

The product has become more expensive and requires significant investment for enterprise solutions.

See all answers

What needs improvement with IBM FileNet?

FileNet needs improvement in pricing as it has become very expensive. Also, in comparison to local solutions, the need for coding is a disadvantage.

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Comparisons

OpenText Extended ECM vs IBM FileNet

Compared 17% of the time

SharePoint vs IBM FileNet

Compared 16% of the time

OpenText Documentum vs IBM FileNet

Compared 16% of the time

Hyland OnBase vs IBM FileNet

Compared 8% of the time

More IBM FileNet Competitors

SharePoint vs Laserfiche

Compared 28% of the time

OpenText Documentum vs Laserfiche

Compared 28% of the time

Microsoft Purview Records Management vs Laserfiche

Compared 14% of the time

Hyland OnBase vs Laserfiche

Compared 12% of the time

DocuWare vs Laserfiche

Compared 8% of the time

More Laserfiche Competitors

Product Reports

Buyer's Guide

IBM FileNet

May 2025

Download IBM FileNet product report

Buyer's Guide

Enterprise Content Management

May 2025

Download Laserfiche product report

Overview

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

Powerful Document Management Software and Agile Enterprise Content Management Solutions

Laserfiche

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse

Buyer's Guide

Enterprise Content Management

May 2025

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Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: May 2025.

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