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Hyland OnBase vs Laserfiche comparison

Hyland and Laserfiche are both solutions in the Enterprise Content Management category. Hyland is ranked #5 with an average rating of 8.0, while Laserfiche is ranked #24. Hyland holds a 5.1% mindshare in ECM, compared to Laserfiche’s 1.9% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 100% of Laserfiche users who would recommend it.
Hyland OnBase
Read 16 Hyland OnBase reviews
  • 6,981 Views
  • 3,560 Comparison Views
100% willing to recommend
Laserfiche
Read 1 Laserfiche review
  • 1,680 Views
  • 1,159 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Hyland OnBase and Laserfiche based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management.

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To learn more, read our detailed Enterprise Content Management Report (Updated: May 2026).
Buyer's Guide
Enterprise Content Management
May 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hyland OnBase
Ranking in Enterprise Content Management
5th
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
16
Ranking in other categories
Business Process Management (BPM) (14th), Low-Code Development Platforms (14th)
Laserfiche
Ranking in Enterprise Content Management
24th
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Document Management Software (8th)
 

Mindshare comparison

As of June 2026, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 5.1%, down from 6.6% compared to the previous year. The mindshare of Laserfiche is 1.9%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Hyland OnBase5.1%
Laserfiche1.9%
Other93.0%
Enterprise Content Management
 

Q&A Highlights

GP
Guillermo Perez
General Manager at XIMPLEX
Nov 01, 2019
Are Laserfiche and OnBase considered eBPMs? How do they compare to AuraPortal?
I am not familiar with LaserFiche or AuraPortal, but we employ OnBase here and I am familiar with IBM's ECM platform. Without splitting too many hairs, tools like these provide a "content-enabled" workflow and are often referred to as Enterprise Content Management (ECM) systems. That is, they don't do anything until a piece of content presents itself for processing. They are very good at automating/mechanizing a wide variety of business processes that have a form (paper or electronic) associated with them. Business Process Management packages are designed to be able to create workflows that do not depend on a piece of content to function properly. So, it depends on what problem you are trying to solve. If the business process that you are trying to automate has content (forms, faxes, etc) then ECM packages like OnBase, LaserFiche, etc. might fit your need. If you need to automate processes that do not require content, then a more traditional BPM system might be required.
See all answers
 

Featured Reviews

Abdul_Jabbar - PeerSpot reviewer
Abdul_Jabbar
Senior Software Engineer at Infosys
Automated workflows have transformed document handling and support daily approvals and billing
The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.
Read full review
CB
Christian Begaux
Consultant DMS/ECM at NSI IT Software & Services (Cegeka Group)
A powerful solution that offers BPM and automation to assist with our digital transformation
We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With Hyland OnBase, every document is unique, and access can be restricted and audited depending on user permission, allowing a company to take control of their information and be more productive."
"The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours."
"Its most valuable aspect is its flexibility"
"The most valuable features are that it's very secure and provides audit trails for our documents."
"The product's initial setup phase is not difficult."
"The solution's most valuable features are integration and flexibility."
"I like the flexibility and its modular nature that allows us to create solutions that meet our business needs."
"Hyland OnBase has had a positive impact on my organization by reducing manual processes and approval times since the documents are centralized and digitized."
More Hyland OnBase pros
"This is a very complete and powerful solution."
 

Cons

"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."
"The application could potentially be more open-source, allowing integration with more solutions."
"Software malfunctioning usually occurs when we receive documents from external sources."
"An area for improvement would be the training - getting our people up to speed on how to use it required more training than we expected due to the complexity of the solution."
"We are struggling with duplicates and would like to have OCR functionality when using this solution."
"Hyland OnBase can be improved because Report Services is an additional license and should be included with the base product."
"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."
"The solution’s initial setup is a little difficult."
More Hyland OnBase cons
"We would like to see more features for RPA and AI."
 

Pricing and Cost Advice

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"The tool's price is high."
"OnBase is reasonably priced."
"The solution costs around $6,000 per month."
Information not available
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Answers from the Community

GP
Guillermo Perez
General Manager at XIMPLEX
Nov 1, 2019
Nov 1, 2019
Are Laserfiche and OnBase considered eBPMs? How do they compare to AuraPortal?
I am not familiar with LaserFiche or AuraPortal, but we employ OnBase here and I am familiar with IBM's ECM platform. Without splitting too many hairs, tools like these provide a "content-enabled" workflow and are often referred to as Enterprise Content Management (ECM) systems. That is, they don't do anything until a piece of content presents itself for processing. They are very good at automa...
See 2 answers
PD
Phillip Downard
Account Executive / Business Partnerships at a healthcare company with 51-200 employees
Nov 1, 2019
Laserfiche and OnBase can both be classified as such. They both run very robust Business Process Management applications. I personally know that the Laserfiche application has grown enormously over the past few years and is classified by the Gartner Group as one of the leaders in the industry. If you would like more specifics I would gladly discuss with you but would require a few more details.
Read full answer
it_user1081452 - PeerSpot reviewer
it_user1081452
Director Of Information Technology at a tech company with 51-200 employees
Nov 1, 2019
I am not familiar with LaserFiche or AuraPortal, but we employ OnBase here and I am familiar with IBM's ECM platform. Without splitting too many hairs, tools like these provide a "content-enabled" workflow and are often referred to as Enterprise Content Management (ECM) systems. That is, they don't do anything until a piece of content presents itself for processing. They are very good at automating/mechanizing a wide variety of business processes that have a form (paper or electronic) associated with them. Business Process Management packages are designed to be able to create workflows that do not depend on a piece of content to function properly. So, it depends on what problem you are trying to solve. If the business process that you are trying to automate has content (forms, faxes, etc) then ECM packages like OnBase, LaserFiche, etc. might fit your need. If you need to automate processes that do not require content, then a more traditional BPM system might be required.
Read full answer
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Government
11%
Computer Software Company
8%
Manufacturing Company
7%
Government
19%
University
8%
Manufacturing Company
8%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise3
Large Enterprise13
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Hyland OnBase?
The main factors that influenced my decision to choose Hyland OnBase over other options available on the market were the cost compared to others and the high document-handling capacity that Hyland ...
See all answers
What needs improvement with Hyland OnBase?
I believe Hyland OnBase could improve by making its user interface more user-friendly.I am referring to the learning curve, and I can tell you that the experience with the platform's learning curve...
See all answers
What is your primary use case for Hyland OnBase?
Hyland OnBase serves as the primary document management solution for all of my company's documents.A concrete example of how I use Hyland OnBase for document management within my organization is th...
See all answers
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Compared 6% of the time
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Product Reports

Buyer's Guide
Hyland OnBase
June 2026
Hyland OnBase reportDownload Hyland OnBase product report
Buyer's Guide
Enterprise Content Management
May 2026
Laserfiche reportDownload Laserfiche product report
 

Also Known As

OnBase
No data available
 

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Laserfiche is a leading enterprise content management system designed to streamline document management and automate business processes. It optimizes efficiency for organizations seeking effective data organization and workflow automation.

With advanced capabilities, Laserfiche enhances productivity and reduces operational costs. It's tailored to meet the demands of businesses by offering tools for document management, collaboration, and process automation. Laserfiche serves as an effective solution for industries looking to manage content seamlessly while ensuring compliance and security standards.

What features does Laserfiche offer?
  • Document Management: Securely store, manage, and retrieve documents quickly.
  • Process Automation: Automate repetitive tasks to improve efficiency.
  • Search & Retrieval: Advanced search capabilities for fast information access.
  • Workflow Automation: Streamline processes with customizable workflows.
  • Security Controls: Protect sensitive information with robust security settings.
What benefits can users expect?
  • Increased Efficiency: Automates routine tasks, saving time.
  • Cost Reduction: Minimizes manual processing and operational expenses.
  • Improved Compliance: Helps maintain regulatory compliance with ease.
  • Enhanced Collaboration: Simplifies document sharing and team collaboration.

Industries such as healthcare, finance, and education leverage Laserfiche to improve data management and automate processes. In healthcare, it enables secure patient data storage and retrieval. Financial institutions benefit from automated compliance workflows, while educational institutions use it for student record management and administrative efficiency.

Laserfiche
 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse
Buyer's Guide
Enterprise Content Management
May 2026
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