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Hyland OnBase vs Laserfiche comparison

Hyland and Laserfiche are both solutions in the Enterprise Content Management category. Hyland is ranked #5 with an average rating of 7.7, while Laserfiche is ranked #21. Hyland holds a 6.6% mindshare in ECM, compared to Laserfiche’s 1.5% mindshare. Additionally, 100% of Hyland users are willing to recommend the solution, compared to 100% of Laserfiche users who would recommend it.
Hyland OnBase
Read 13 Hyland OnBase reviews
  • 2,019 Views
  • 1,285 Comparison Views
100% willing to recommend
Laserfiche
Read 1 Laserfiche review
  • 344 Views
  • 204 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Hyland OnBase and Laserfiche based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

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To learn more, read our detailed Enterprise Content Management Report (Updated: June 2025).
Buyer's Guide
Enterprise Content Management
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hyland OnBase
Ranking in Enterprise Content Management
5th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
Business Process Management (BPM) (17th), Low-Code Development Platforms (15th)
Laserfiche
Ranking in Enterprise Content Management
21st
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Document Management Software (11th)
 

Mindshare comparison

As of June 2025, in the Enterprise Content Management category, the mindshare of Hyland OnBase is 6.6%, up from 5.8% compared to the previous year. The mindshare of Laserfiche is 1.5%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management
 

Q&A Highlights

GP
Nov 01, 2019
Are Laserfiche and OnBase considered eBPMs? How do they compare to AuraPortal?
I am not familiar with LaserFiche or AuraPortal, but we employ OnBase here and I am familiar with IBM's ECM platform. Without splitting too many hairs, tools like these provide a "content-enabled" workflow and are often referred to as Enterprise Content Management (ECM) systems. That is, they don't do anything until a piece of content presents itself for processing. They are very good at automating/mechanizing a wide variety of business processes that have a form (paper or electronic) associated with them. Business Process Management packages are designed to be able to create workflows that do not depend on a piece of content to function properly. So, it depends on what problem you are trying to solve. If the business process that you are trying to automate has content (forms, faxes, etc) then ECM packages like OnBase, LaserFiche, etc. might fit your need. If you need to automate processes that do not require content, then a more traditional BPM system might be required.
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Featured Reviews

Srinivas Rao Kagitha - PeerSpot reviewer
Offers good dashboards and reports but fails to offer better migration features
The migration is a bit difficult in the tool. Whenever we make certain changes to workflow or other stuff, migrating the code from one environment to another is a bit tedious. The tool has an option for export and import, which is not robust. Most of the time, we need to do things stuff manually. For example, if we make any changes in the existing life cycle or any queues, we have to move those changes manually. There is no robust way to migrate code from one environment to a lower environment, like prod. When it comes to the product's technical support, the turnaround time is a bit longer than expected. The issue may be because there are a number of issues or a large number of customers who are reaching out to the support team for help. I believe that the solution's technical team can provide a solution more quickly.
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CB
A powerful solution that offers BPM and automation to assist with our digital transformation
We use this solution for DMS, ECM, scan and imaging, plus workflows and forms solutions spread over the entire company This is a very complete and powerful solution. No code: We can address all of the features and functionalities with computer-minded people without having to call the IT Dept or…
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality."
"We found the setup process to be okay since they do offer a troubleshooting guide."
"I like the cloud and its integrability."
"Integrating Hyland OnBase with our systems enabled us to automate document designs and templates, which was extremely helpful in the finance and banking industry."
"The product's initial setup phase is not difficult."
"The retention module is one of the most valuable features. Whatever we scan onto the system can be identified and we are notified when the records are due to be disposed."
More Hyland OnBase pros
"This is a very complete and powerful solution."
 

Cons

"The solution’s initial setup is a little difficult."
"The dashboards do have some room for improvement as compared to the other vendors which are there in the market."
"The migration is a bit difficult in the tool."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"The application could potentially be more open-source, allowing integration with more solutions."
"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."
"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"Software malfunctioning usually occurs when we receive documents from external sources."
More Hyland OnBase cons
"We would like to see more features for RPA and AI."
 

Pricing and Cost Advice

"The solution costs around $6,000 per month."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The tool's price is high."
"OnBase is reasonably priced."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
Information not available
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Answers from the Community

GP
Nov 1, 2019
Nov 1, 2019
Are Laserfiche and OnBase considered eBPMs? How do they compare to AuraPortal?
I am not familiar with LaserFiche or AuraPortal, but we employ OnBase here and I am familiar with IBM's ECM platform. Without splitting too many hairs, tools like these provide a "content-enabled" workflow and are often referred to as Enterprise Content Management (ECM) systems. That is, they don't do anything until a piece of content presents itself for processing. They are very good at automa...
See 2 answers
PD
Nov 1, 2019
Laserfiche and OnBase can both be classified as such. They both run very robust Business Process Management applications. I personally know that the Laserfiche application has grown enormously over the past few years and is classified by the Gartner Group as one of the leaders in the industry. If you would like more specifics I would gladly discuss with you but would require a few more details.
Read full answer
it_user1081452 - PeerSpot reviewer
Nov 1, 2019
I am not familiar with LaserFiche or AuraPortal, but we employ OnBase here and I am familiar with IBM's ECM platform. Without splitting too many hairs, tools like these provide a "content-enabled" workflow and are often referred to as Enterprise Content Management (ECM) systems. That is, they don't do anything until a piece of content presents itself for processing. They are very good at automating/mechanizing a wide variety of business processes that have a form (paper or electronic) associated with them. Business Process Management packages are designed to be able to create workflows that do not depend on a piece of content to function properly. So, it depends on what problem you are trying to solve. If the business process that you are trying to automate has content (forms, faxes, etc) then ECM packages like OnBase, LaserFiche, etc. might fit your need. If you need to automate processes that do not require content, then a more traditional BPM system might be required.
Read full answer
 

Top Industries

By visitors reading reviews
Government
15%
Financial Services Firm
14%
Computer Software Company
11%
Insurance Company
7%
Government
22%
Educational Organization
14%
Financial Services Firm
10%
University
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Hyland OnBase?
The solution is very developed and we are not taking full advantage of its functionalities.
See all answers
What is your experience regarding pricing and costs for Hyland OnBase?
I find pricing to be on the higher side due to its monolithic architecture. I would rate it six out of ten. Transitioning to microservices, allowing users to pay for only what they use, could reduc...
See all answers
What needs improvement with Hyland OnBase?
I believe the reporting features need improvement, as other competitors in the market provide better analytics. Hyland is working on a new platform (HXP) to integrate features from all products, ad...
See all answers
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Comparisons

Alfresco vs Hyland OnBase Logo
Alfresco vs Hyland OnBase
Compared 18% of the time
OpenText Documentum Content Management vs Hyland OnBase Logo
OpenText Documentum Content Management vs Hyland OnBase
Compared 14% of the time
SharePoint vs Hyland OnBase Logo
SharePoint vs Hyland OnBase
Compared 12% of the time
IBM FileNet vs Hyland OnBase Logo
IBM FileNet vs Hyland OnBase
Compared 10% of the time
IBM BPM vs Hyland OnBase Logo
IBM BPM vs Hyland OnBase
Compared 2% of the time
More Hyland OnBase Competitors
SharePoint vs Laserfiche Logo
SharePoint vs Laserfiche
Compared 26% of the time
OpenText Documentum Content Management vs Laserfiche Logo
OpenText Documentum Content Management vs Laserfiche
Compared 25% of the time
Microsoft Purview Records Management vs Laserfiche Logo
Microsoft Purview Records Management vs Laserfiche
Compared 15% of the time
IBM FileNet vs Laserfiche Logo
IBM FileNet vs Laserfiche
Compared 8% of the time
DocuWare vs Laserfiche Logo
DocuWare vs Laserfiche
Compared 8% of the time
More Laserfiche Competitors
 

Product Reports

Buyer's Guide
Hyland OnBase
June 2025
Hyland OnBase reportDownload Hyland OnBase product report
Buyer's Guide
Enterprise Content Management
June 2025
Laserfiche reportDownload Laserfiche product report
 

Also Known As

OnBase
No data available
 

Overview

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Powerful Document Management Software and Agile Enterprise Content Management Solutions

Laserfiche
 

Sample Customers

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
D.L. Evans, College of the Desert, Community Action, Tompkins County, Hanson McClain, Olmsted County, Old Line Bank, Steinhafels, CIRCOR Pibiviesse
Buyer's Guide
Enterprise Content Management
June 2025
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