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IBM FileNet vs Microsoft OneDrive for Business comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.3
IBM FileNet improved efficiency, reduced errors and costs, saving clients up to $30,000 annually with enhanced automation and accuracy.
Sentiment score
1.5
Microsoft OneDrive for Business enhances productivity and financial efficiency by enabling document sharing and synchronization without extra hardware.
Cost savings come from re-engineering the business processes using IBM FileNet and related strategies.
Consulting CTO at a tech consulting company with 1-10 employees
There is a significant ROI from IBM FileNet because before its introduction, the company needed to do all the work manually.
Chief Architect at NEUSOFT JAPAN
 

Customer Service

Sentiment score
7.0
IBM FileNet customer service is praised for responsiveness but faces challenges with time zones and specific expertise issues.
Sentiment score
3.0
Mixed reviews for Microsoft OneDrive for Business support, with praise and criticism on accessibility, responsiveness, and knowledge.
People come from all over the world, and they have specialists at the other end of the world to help if needed.
Senior Consultant EIM and ECM at a computer software company with 51-200 employees
IBM has a different division that provides consultation to end users, and most customers utilize consultation from IBM, which costs approximately $100k USD to $200k USD.
Chief Architect at NEUSOFT JAPAN
The consulting experts that IBM provides sometimes do not understand the tool very well.
Consultor at a financial services firm with 10,001+ employees
For Microsoft OneDrive for Business, I would rate the support a nine.
Systems services engineer at a retailer with 1,001-5,000 employees
I have not dealt with Microsoft support related to Microsoft OneDrive for Business, but I would rate their customer service in the range of seven or eight at least.
Principal Consultant and Owner at Griggs Consulting
 

Scalability Issues

Sentiment score
7.6
IBM FileNet excels in scalability and adaptability, effortlessly handling growth, integration, and large-scale operations, meeting diverse business needs.
Sentiment score
5.2
Microsoft OneDrive for Business is praised for scalability, ease of storage adjustment, and seamless SharePoint integration across companies.
The bigger products like IBM FileNet can handle billions of documents and thousands of users.
Senior Consultant EIM and ECM at a computer software company with 51-200 employees
With Kubernetes, we can simply add instances of the worker, CPU, or memory without needing deployment.
Chief Architect at NEUSOFT JAPAN
We have about 80 transactional systems connected to IBM FileNet.
Consultor at a financial services firm with 10,001+ employees
The solution is scalable.
Director of the IT at Jagiellonian University
Microsoft has provided the extended version of SharePoint alongside Microsoft OneDrive for Business.
Technology Analyst at Infosys
It should be increased for the free version users, making it more reachable to many people.
System administrator at BNY Mellon
 

Stability Issues

Sentiment score
8.0
IBM FileNet is praised for stability and reliability, though some clients face issues with high-volume ingestion or outdated APIs.
Sentiment score
6.1
Microsoft OneDrive for Business is stable and reliable, with appreciated scalability, though some users report bugs during migrations and search.
I have never encountered a problem of data corruption, losing data files, insecure access, or anything of that nature.
Consulting CTO at a tech consulting company with 1-10 employees
FileNet was restricted to DB2's enterprise edition instead of the standard edition, causing complications.
System integrator at Indépendant
In terms of stability, we haven't experienced any big technical issues or downtime with IBM FileNet.
Senior Consultant EIM and ECM at a computer software company with 51-200 employees
As a certified Microsoft product, it maintains high security standards.
Student at a media company with 501-1,000 employees
On a scale from one to ten, it rates as a nine in stability.
Consulting Manager at Angkor Group SAC
I would rate the stability of Microsoft OneDrive for Business an eight out of ten as it has improved significantly since I started using it from the very initial days of Skydrive.
 

Room For Improvement

IBM FileNet users seek improved cloud integration, enhanced usability, automation, analytics, modern interface, and better integration with existing systems.
Microsoft OneDrive for Business faces syncing issues, interface challenges, pricing concerns, and integration difficulties, especially with large files.
Ease of use with IBM FileNet is a disadvantage of this tool. It is complex and hard to use.
Consultor at a financial services firm with 10,001+ employees
The response time and resolution of issues by technical support need improvement.
Assistant Vice President at a insurance company with 10,001+ employees
From the beginning, we cannot use a REST API; we have to use the IBM FileNet native API, which is quite outdated.
Chief Architect at NEUSOFT JAPAN
I have experience with multiple version controls, including Git, TFS (Team Foundation Server), and GitHub.
Student at a media company with 501-1,000 employees
Microsoft OneDrive for Business currently lacks AI integration for management and collaboration, which is an area of interest for me.
 

Setup Cost

IBM FileNet is costly, with high licensing and setup fees; negotiation can reduce prices, yet remains expensive for smaller enterprises.
Enterprise buyers have mixed opinions on Microsoft OneDrive for Business pricing, influenced by usage, integration, and competitive comparisons.
We are living in a world where the minimal license from IBM costs anywhere from seventy-five thousand to one hundred thousand US dollars.
Consulting CTO at a tech consulting company with 1-10 employees
The product has become more expensive and requires significant investment for enterprise solutions.
System integrator at Indépendant
The price is high, with yearly subscriptions increasing day by day.
Assistant Vice President at a insurance company with 10,001+ employees
 

Valuable Features

IBM FileNet offers scalable document management, seamless integration, automation, strong security, and high performance for efficient business processes.
Microsoft OneDrive for Business enhances collaboration with seamless Microsoft integration, automatic saving, and secure access from any device.
There is a significant ROI from IBM FileNet because before its introduction, the company needed to do all the work manually.
Chief Architect at NEUSOFT JAPAN
The impact when using IBM FileNet is the faster retrieval of documents and how end users are happy with the ability to retrieve documents faster than before in an easier way.
Development Lead at Public Authority for Civil Information
The main features we find impactful are the workflow and document management along with FileNet file stores.
Assistant Vice President at a insurance company with 10,001+ employees
I appreciate the feature in SharePoint where it's difficult to permanently delete a file, as you can always recover files very easily.
Executive Director at Universidade Federal de Campina Grande
Another benefit is that you can share information across multiple devices, not just on one device.
Consulting Manager at Angkor Group SAC
Sometimes when we work on PowerPoint or large Word documents, there is a chance that the document gets rolled back to a previous version, and you lose your work.
Principal Engineer at Oliver Wyman
 

Categories and Ranking

IBM FileNet
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
105
Ranking in other categories
Enterprise Content Management (2nd)
Microsoft OneDrive for Busi...
Average Rating
8.4
Reviews Sentiment
4.8
Number of Reviews
34
Ranking in other categories
Content Collaboration Platforms (5th)
 

Mindshare comparison

IBM FileNet and Microsoft OneDrive for Business aren’t in the same category and serve different purposes. IBM FileNet is designed for Enterprise Content Management and holds a mindshare of 6.5%, down 10.0% compared to last year.
Microsoft OneDrive for Business, on the other hand, focuses on Content Collaboration Platforms, holds 7.6% mindshare, down 11.2% since last year.
Enterprise Content Management Market Share Distribution
ProductMarket Share (%)
IBM FileNet6.5%
SharePoint11.8%
OpenText Content Management8.4%
Other73.3%
Enterprise Content Management
Content Collaboration Platforms Market Share Distribution
ProductMarket Share (%)
Microsoft OneDrive for Business7.6%
Office 36510.3%
Google Workspace10.0%
Other72.1%
Content Collaboration Platforms
 

Featured Reviews

Shankar-Kambhampaty - PeerSpot reviewer
Consulting CTO at a tech consulting company with 1-10 employees
Business workflows have been automated and document processes are streamlined at large scale
I believe IBM FileNet could be improved or enhanced in the future, specifically the user interface development support, which, despite all the improvements, still feels from the 2010s or 2000s. The current state of the user interface development support and the ability to customize it leaves much to be desired. The backend engine, process engine, and object engine are fantastic. However, the user interface, which is required to provide an impressive experience to the user, is difficult to build. IBM will need to do something about this area. Over time, IBM has made improvements with enhancements through CP4BA and other tools, with which user interfaces can be built. But there is much more is needed. The initial setup process for IBM FileNet requires specialists. IBM FileNet is not a click-click-click deploy kind of product. It has several components that need to be installed in different versions and in a particular order. Additionally, IBM Cloud does not provide a proper experience. The problem is I cannot use IBM Cloud easily. I cannot even get a membership easily. With AWS, I just use my credit card, sign up, and I am done. With IBM Cloud, that is not how it is. They go through all validation processes, and it is a nightmare at times. There are problems around IBM FileNet, not exactly with IBM FileNet itself, but the point is that it is not a click-click-click deploy either on the cloud or on-premise. It requires specialists, and there is a big learning curve toward deploying and managing the whole infrastructure as well as the software. I communicate with the technical support of IBM frequently. I have communicated several times, and frankly, there is much to be desired on that side. When you raise a ticket, it takes 24 to 48 hours for them to respond. We live in a time where business moves at the speed of light. Twenty-four hours is a very long time. You need to be able to get technical support instantaneously. It is not like the more contemporary support models where you get turnaround in minutes, not days.
AM
Technology Analyst at Infosys
Positive features enhance collaboration but room for improvement in file syncing
Regarding Microsoft OneDrive for Business's versioning control, sometimes there are syncing problems. Microsoft OneDrive for Business is available on the cloud as well as on my local machine. When we put a file in Microsoft OneDrive for Business on the local machine, it takes some time to sync, and sometimes it gives an error, which is a specific issue I have encountered. If Microsoft works on the syncing part of Microsoft OneDrive for Business, it would greatly enhance its functionality. Sometimes we update a file, and it isn't showing on another end, which requires us to run a sync again for it to appear. That part, if addressed by Microsoft, would be great. I love SharePoint more, so I will provide feedback in relation to that. SharePoint has only one folder, and we must create multiple folders within that to store files. If they introduce a categorized option, similar to SharePoint where we have team site differentiators, and options for creating communication sites, that would be fantastic for Microsoft OneDrive for Business.
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
9%
Government
9%
Insurance Company
8%
Financial Services Firm
11%
Computer Software Company
8%
Manufacturing Company
8%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business32
Midsize Enterprise13
Large Enterprise74
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise8
Large Enterprise15
 

Questions from the Community

What do you like most about IBM FileNet?
The product is robust and can process a lot of documents for enterprise content management.
What is your experience regarding pricing and costs for IBM FileNet?
From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is somewhat expensive, it remains manageable. The company rates it between 3 and 5 be...
What needs improvement with IBM FileNet?
We almost do not utilize the automation capabilities of IBM FileNet to streamline our business processes. The process automation and business automation features are barely used. Currently, we prim...
What needs improvement with Microsoft OneDrive?
I don't have any problems with Microsoft online products such as Word, Excel, and PowerPoint or with Microsoft OneDrive for Business, and I wouldn't change anything.
What is your primary use case for Microsoft OneDrive?
In this company, we use Microsoft OneDrive for Business for around one year. The use is for storing files automatically when the machine goes down. If I have a local machine and lose information, w...
What is your experience regarding pricing and costs for Microsoft OneDrive?
I don't know the pricing for Microsoft OneDrive as I am just an end user. In my company, another person manages this, so I don't have access to pricing information.
 

Also Known As

No data available
MS OneDrive
 

Overview

 

Sample Customers

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.
Chevron, Accenture, Booz Allen Hamilton, DBS, Nestle, Lowe's, MGM Resorts, Textron, MGM Resorts
Find out what your peers are saying about Microsoft, IBM, OpenText and others in Enterprise Content Management. Updated: January 2026.
881,114 professionals have used our research since 2012.