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IBM MaaS360 vs ManageEngine Endpoint Central comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 1, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Microsoft Intune boosts cost savings and efficiency by streamlining device management, reducing infrastructure costs, and enhancing security measures.
Sentiment score
7.5
IBM MaaS360 enhances productivity, ensures HIPAA compliance, and provides a positive ROI, particularly beneficial for medical industry security needs.
Sentiment score
6.5
ManageEngine Endpoint Central boosts ROI and productivity quickly by automating processes, despite some users lacking precise metrics.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Importantly, when someone leaves the company, it helps protect document access on their devices.
 

Customer Service

Sentiment score
5.5
Microsoft Intune support feedback is mixed, with faster resolutions at premium levels but slow response at basic tiers.
Sentiment score
5.6
IBM MaaS360's customer service is praised, but technical support reviews are mixed, citing response time and solution adequacy issues.
Sentiment score
5.0
ManageEngine Endpoint Central's support is praised for helpfulness but could improve response times, communication, and documentation clarity.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
IBM's support and technical service were helpful when needed.
The support team is available via chat and will create a ticket if they're not available, providing assistance even for small issues.
While they are generally good, there could be improvements in their response times to align with our SLAs.
 

Scalability Issues

Sentiment score
6.7
Microsoft Intune excels in scalability, efficiently managing thousands of users and devices across diverse environments, supporting seamless expansion.
Sentiment score
8.5
IBM MaaS360 is praised for its scalability, effectively supporting both small and large organizations, despite some cost concerns for smaller businesses.
Sentiment score
7.7
ManageEngine Endpoint Central effectively scales for large deployments, integrating diverse architectures with high scalability for growth, especially in cloud environments.
The scalability of Microsoft Intune is ten out of ten.
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
 

Stability Issues

Sentiment score
6.5
Microsoft Intune is stable and reliable, with users rating its performance highly despite occasional update or sync issues.
Sentiment score
7.8
IBM MaaS360 is praised for stability and performance, though a few users experience minor issues like passcode delays and battery drain.
Sentiment score
7.9
ManageEngine Endpoint Central is praised for its stability, reliable performance, and efficient support despite minor performance issues.
We have not experienced downtime, bugs, or glitches.
It appears Microsoft Intune undergoes changes without informing customers.
Microsoft Intune has been very stable.
ManageEngine prefers not to display any information if it cannot be properly gathered.
The product is very stable, especially with the cloud version.
We haven't encountered issues very frequently.
 

Room For Improvement

Microsoft Intune needs better application deployment, reporting, macOS/Linux support, platform integration, user-friendliness, remote desktop, and competitive pricing.
IBM MaaS360 requires enhancements in UI, reporting, support, device management, security, and feature integration to match competitors.
Users seek improvements in software QA, stability, compatibility, navigation, integrations, and performance across OS management in Endpoint Central.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
It would be great if there was a smarter solution to address this issue.
Endpoint Central does not support Linux, which makes it challenging to patch Linux machines using commands.
The patch management module could be simplified as it is currently a bit complicated.
 

Setup Cost

Microsoft Intune offers cost-effective prices with Microsoft 365 bundles, flexible licensing, and discounts for large volumes or specific sectors.
IBM MaaS360 is cost-effective for some users, yet pricing pressure and mixed reviews highlight concerns over affordability and value.
ManageEngine Endpoint Central is cost-effective with complex licensing, praised for ROI but extra features can increase costs.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
The Intune suite and add-ons, such as batch management and remote help, are costly.
It costs approximately forty euros per user per month.
The pricing and licensing experience with IBM MaaS360 was satisfactory and not expensive.
ManageEngine products offer reasonable prices for their product quality.
The pricing is cheaper compared to other MDM products.
The pricing of ManageEngine Endpoint Central is quite decent.
 

Valuable Features

Microsoft Intune offers seamless integration, robust management, and security features, enhancing remote device management and compliance with a user-friendly interface.
IBM MaaS360 offers efficient, secure device management with comprehensive tracking, BYOD support, user-friendly interface, scalability, and cost-effectiveness.
ManageEngine Endpoint Central excels in patch management, asset control, and user-friendly interface boosting IT efficiency and productivity.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Windows Autopatch is the most valuable because it removes the burden of patch management.
The main benefit of IBM MaaS360 is phone control and rollout.
ManageEngine Endpoint Central is straightforward to use and implement.
ManageEngine Endpoint Central has significantly simplified my device management practices.
The GUI of Endpoint Central is very user-friendly, which simplifies the process of training new users.
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Enterprise Mobility Management (EMM)
1st
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
302
Ranking in other categories
Configuration Management (2nd), Remote Access (1st), Microsoft Security Suite (1st)
IBM MaaS360
Ranking in Enterprise Mobility Management (EMM)
13th
Ranking in Unified Endpoint Management (UEM)
7th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
36
Ranking in other categories
No ranking in other categories
ManageEngine Endpoint Central
Ranking in Enterprise Mobility Management (EMM)
4th
Ranking in Unified Endpoint Management (UEM)
2nd
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
68
Ranking in other categories
Client Desktop Management (1st)
 

Mindshare comparison

As of October 2025, in the Enterprise Mobility Management (EMM) category, the mindshare of Microsoft Intune is 31.3%, down from 36.6% compared to the previous year. The mindshare of IBM MaaS360 is 4.8%, up from 4.1% compared to the previous year. The mindshare of ManageEngine Endpoint Central is 7.3%, down from 7.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Mobility Management (EMM) Market Share Distribution
ProductMarket Share (%)
Microsoft Intune31.3%
ManageEngine Endpoint Central7.3%
IBM MaaS3604.8%
Other56.6%
Enterprise Mobility Management (EMM)
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
Bijay Kumar Swain - PeerSpot reviewer
Ability to segregate data, well-suited for medium enterprises and installation is quick
We have some challenges. If we look at the challenges we face in the market, there are a few products like Sophos, where there are features of MaaS360, and the IBM EDR product, ReaQta. So, there are features from both ReaQta and MaaS360 available in Sophos, as well as a few other products, which we have challenges in replacing. MaaS360 definitely caters to a few of the requirements, but when someone is going for a solution, all the features are not available in MaaS360. It is like a combo, MaaS360, and IBM ReaQta, that is, EDR, ReaQta. Both of them, together as a combo plan, actually offer a very good proposition in terms of market competitors. There are a few products like Sophos and another product which have features from both endpoint detection and response and mobile device management. Because we have two different products with those features, we face challenges in proposing a particular product for the client. It is like a marketing challenge. The way other competitor products are available in the market. So it is better to have a different positive team, but, again, to remain in competition and have better scalability. So, IBM needs to integrate a few features that the competitors have in their products. No doubt, this is a different product, MaaS360. We call it MDM. We call it endpoint mobile device management. Then we call it different names that MaaS360 falls into. But when we are talking about competitor products, to remain in the competition, you need to have features that others provide. IBM surely has those features in other products, but not in MaaS360. The only challenge was replacing already existing competitor products with MaaS360. So, that’s the only area where we struggle because they always come with those requirements that they are already getting in the competitor’s product, which is not available in IBM’s MaaS360. So this product lacks some features, like Unified Endpoint Management.
Charles A - PeerSpot reviewer
Effective vulnerability, desktop, and patch management
We are using ManageEngine Endpoint Central primarily for desktop management. It allows us to deploy patches, manage antivirus, control endpoints like DLP, and more The most valuable feature to me is the vulnerability management. It also has effective patch management capabilities. The main issue…
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Financial Services Firm
9%
Manufacturing Company
9%
Government
8%
Computer Software Company
12%
Manufacturing Company
10%
Government
9%
Financial Services Firm
6%
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
8%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business116
Midsize Enterprise46
Large Enterprise152
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise7
Large Enterprise12
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise14
Large Enterprise35
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
Microsoft Intune vs IBM MaaS360 - which to choose?
Our organization researched both Microsoft Intune and IBM MaaS360 when considering the type of endpoint security tool...
What do you like most about IBM MaaS360?
We introduced the product as part of the SOC-2 requirement. The tool's most valuable features include keeping the ope...
What is your experience regarding pricing and costs for IBM MaaS360?
IBM products are a little pricey, so it’s expensive. I would rate the pricing and licensing model a seven out of ten,...
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. Wh...
What do you like most about ManageEngine Endpoint Central?
Well, what we like is that it catch actually a lot of features constantly upgrading. So all the three maybe there the...
What is your experience regarding pricing and costs for ManageEngine Endpoint Central?
Regarding the pricing of ManageEngine Endpoint Central, it depends on the region. In India, it is very cost-effective...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Fiberlink MaaS360, MaaS360
ManageEngine Desktop Central, Desktop Central, ManageEngine Desktop Management MSP
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Bancroft, Garuda Indonesia
Vrije Universiteit Brussel, Strathallan School, BMI Healthcare, Comercial Kywi, First Priority Federal Credit Union, Gerab National Enterprises
Find out what your peers are saying about IBM MaaS360 vs. ManageEngine Endpoint Central and other solutions. Updated: September 2025.
868,759 professionals have used our research since 2012.