IBM SevOne Network Performance Management and New Relic operate in the network and application performance monitoring space. IBM SevOne holds an edge in network visibility, while New Relic excels at application-level monitoring and analytics.
Features: IBM SevOne Network Performance Management is recognized for its advanced network monitoring capabilities, scalability, and detailed reporting options, including real-time data retention. It effectively manages data across multiple vendor devices. New Relic excels at providing robust application performance insights, offering features such as real-time performance statistics, API integrations, and synthetic monitoring, with a user-friendly interface that integrates well with various platforms.
Room for Improvement: IBM SevOne could benefit from enhanced user interface customization, streamlined data migration, and better integration with third-party platforms for comprehensive data insights. Some users also consider its reporting and visualization options slightly outdated. New Relic's areas for improvement include advancing data privacy controls, alerting customization, and detailed reporting mechanisms. Its pricing model can feel complex and costly as usage scales, and enhanced real-time user monitoring would strengthen the platform further.
Ease of Deployment and Customer Service: IBM SevOne NPM can be deployed on-premises or in private cloud setups, offering flexibility but needing technical oversight for setup and upgrades. Its customer service is generally praised, although support levels vary geographically. New Relic, deployed across public and hybrid clouds, offers straightforward setup with efficient customer service and quick response times, although better onboarding processes and more accessible non-English support would enhance customer satisfaction.
Pricing and ROI: IBM SevOne offers a flexible licensing model that scales as business needs grow, yielding significant ROI through efficient network monitoring and cost savings in operations. New Relic's pricing is high, especially as usage increases, but it offers considerable depth in application monitoring, balancing cost with enhanced visibility and reduced performance issues. The distinction between free and premium tiers allows organizations to tailor expenditures effectively.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
It is suitable for small, medium, and enterprise-level companies.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Market Share (%) |
|---|---|
| New Relic | 1.4% |
| IBM SevOne Network Performance Management (NPM) | 1.0% |
| Other | 97.6% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 6 |
| Large Enterprise | 45 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 76 |
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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