IBM SevOne Network Performance Management and New Relic compete in the network and application performance monitoring category. IBM SevOne NPM appears to have the upper hand with its comprehensive infrastructure visibility and scalability, while New Relic excels in application monitoring and insights for performance optimization.
Features: IBM SevOne NPM offers comprehensive infrastructure visibility, agentless monitoring, and scalability, allowing large-scale monitoring across diverse devices. It supports flow data integration and provides extensive data retention. New Relic focuses on application monitoring with custom dashboards, transaction analysis, and quick response time insights. It excels in real-time error monitoring and delivers comprehensive reporting for performance optimization.
Room for Improvement: IBM SevOne NPM users have indicated that the upgrade process can be cumbersome, with desires for enhanced reporting and improved data migration during upgrades. Some users also wish for better heat mapping capabilities. New Relic users point out data privacy concerns due to its cloud-based nature and require enhanced alerting configurations. Pricing is a key issue, viewed as high, particularly for startups. Improved real-user monitoring and synthetic monitoring features are also sought.
Ease of Deployment and Customer Service: IBM SevOne NPM supports various deployment models, predominantly on-premises, and is noted for ease of access and scalability. Its customer service and technical support are deemed highly responsive and knowledgeable. In contrast, New Relic, with a cloud-focused approach, offers easy installation and deployment, earning praise for supportive customer service, although improvements in responsiveness are desired.
Pricing and ROI: IBM SevOne NPM provides a flexible licensing model with a pay-as-you-grow approach, facilitating scalability based on network size. While pricing can be high, it is justified by functionality and stability, with users noting positive ROI from improved monitoring and troubleshooting time savings. New Relic, while offering a comprehensive feature set, is critiqued for high costs as usage expands. The platform delivers valuable ROI via operational insight and efficiency, though initial setups can be cost-efficient.
The technical support from IBM for SevOne Network Performance Management (NPM) is very good.
Issues that could be solved quickly sometimes take longer because they go around in circles.
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
It is suitable for small, medium, and enterprise-level companies.
The stability of IBM SevOne Network Performance Management (NPM) is excellent.
It would be beneficial to have out-of-the-box integration with third-party vendors and improvements in correlation features.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
New Relic can get pricey for larger organizations.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability, usability, visibility, and user-friendly interface.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic has positively impacted my organization by providing faster detection capabilities, allowing us to easily find issues, which is the best advantage.
Your data is monitored end to end, which could be directly linked with the SLA and SLO.
| Product | Market Share (%) |
|---|---|
| New Relic | 1.8% |
| IBM SevOne Network Performance Management (NPM) | 1.0% |
| Other | 97.2% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 6 |
| Large Enterprise | 45 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 61 |
The IBM® SevOne Network Performance Management (IBM SevOne NPM) solution helps you spot, address, and prevent network performance issues early with machine learning-powered analytics from a single source. Boost network performance and improve your user application experience by proactively monitoring your multivendor end-to-end network across enterprise, communication, and managed service provider networks.
Transform raw network performance data into intelligent and actionable insights. The IBM SevOne NPM solution goes beyond detection, combining industry-leading expertise and advanced technology to help your IT team plan and optimize your network and act on what matters: improving network performance to provide an exceptional customer experience.
For further information, please visit www.ibm.com/cloud/sevo...
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
We monitor all Network Monitoring Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
