IFS Cloud Platform vs Salesforce Service Cloud comparison

IFS and Salesforce are both solutions in the Help Desk Software category. IFS is ranked #19 with an average rating of 6.5, while Salesforce is ranked #7 with an average rating of 8.2. IFS holds a 1.7% mindshare in HDS, compared to Salesforce’s 2.0% mindshare. Additionally, 87% of IFS users are willing to recommend the solution, compared to 96% of Salesforce users who would recommend it.

IFS Cloud Platform

Read 31 IFS Cloud Platform reviews

5,875 Views
940 Comparison Views

87% willing to recommend

Salesforce Service Cloud

Read 57 Salesforce Service Cloud reviews

2,915 Views
1,283 Comparison Views

96% willing to recommend

IFS Cloud Platform

Salesforce Service Cloud

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

Salesforce Service Cloud and IFS Cloud Platform are strong competitors in the CRM and ERP sectors. Salesforce appears to have the upper hand due to its robust case routing and seamless integrations which create a centralized solution for diverse communication channels.

Features: Salesforce Service Cloud offers robust case routing, entitlement mapping, and seamless CTI integration for efficient management. It also provides customization tools like workflow automation and APIs for a flexible CRM solution. Its automatic updates ensure users always operate on the latest version. IFS Cloud Platform includes industry-specific workflows with versatile maintenance and field service management modules. Its open architecture allows easy integration with other enterprise systems, enhancing deployment flexibility.

Room for Improvement: Salesforce Service Cloud users suggest improving email integration for seamless Outlook compatibility and enhancing the mobile app capabilities. Reports and dashboards require external BI systems for complex analytics. IFS Cloud Platform needs to improve support services, report generation, and user documentation. A more flexible licensing model would better accommodate smaller businesses.

Ease of Deployment and Customer Service: Salesforce Service Cloud focuses on public cloud deployment, reflecting its cloud-first strategy, and offers excellent customer and community support, with premium support recommended for complex issues. IFS Cloud Platform supports hybrid and on-premises deployments for greater flexibility. Its customer service is generally well-rated, though technical support response times can vary based on agreements and location.

Pricing and ROI: Salesforce Service Cloud uses a user-based licensing model which can be costly, though discounts may be available depending on user count and commitments. Despite high initial costs, it offers strong ROI through enhanced operational efficiency. IFS Cloud Platform also employs a user-based model, with competitive pricing relative to larger ERP solutions. It's more affordable for large enterprises, with flexible licensing options, though it can be expensive for smaller businesses. Both provide significant ROI through streamlined operations, with IFS's pricing flexibility potentially more appealing to specific markets.

To learn more, read our detailed IFS Cloud Platform vs. Salesforce Service Cloud Report (Updated: February 2026).

Buyer's Guide

IFS Cloud Platform vs. Salesforce Service Cloud

February 2026

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.1

Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.

Sentiment score

6.5

Salesforce Service Cloud boosts ROI with improved efficiency, productivity, customer satisfaction, and significant KPI advancements, yielding a 135% ROI.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

The ROI depends on the context; if I am comparing one application to another, it might be around ten percent, but if it is from manual to a streamlined process, the ROI is much higher—sometimes reaching forty percent for parts return and the first-time fix rate.

Sukanya Sen

Preseales And Solution Head at Tata Consultancy

Salesforce Service Cloud requires significant maintenance effort to see ROI.

reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

For more quotes and insights, download the Salesforce Service Cloud report

Customer Service

Sentiment score

5.7

Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.

Sentiment score

5.6

Salesforce Service Cloud offers praised support but experiences vary; premium support and community engagement improve issue resolution.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

Salesforce directly does not give you the support, and it is through the partner that you have to go, leading to some time delays.

Kishor Namburu

Head Of Information Technology at SAISOFT

Unless you have premium support, assistance is restricted.

reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

For more quotes and insights, download the Salesforce Service Cloud report

Scalability Issues

Sentiment score

7.8

IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.

Sentiment score

8.1

Salesforce Service Cloud is praised for its robust scalability, easily supporting growth and integrating across enterprise applications.

IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

Salesforce Service Cloud is the most advanced in scalability, rating around nine to ten.

Kishor Namburu

Head Of Information Technology at SAISOFT

I would rate scalability highly because it is scalable, and there are always parts or other improvements.

Sukanya Sen

Preseales And Solution Head at Tata Consultancy

Nobody can compete with Salesforce Service Cloud's scalability.

reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

For more quotes and insights, download the Salesforce Service Cloud report

Stability Issues

Sentiment score

8.0

IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.

Sentiment score

7.9

Salesforce Service Cloud is stable, robust, and reliable, with occasional performance issues, and stability is valued despite its cost.

Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

We rarely encounter stability issues with Salesforce Service Cloud, although when they occur, they cause significant disruption.

reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

For more quotes and insights, download the Salesforce Service Cloud report

Room For Improvement

IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.

Salesforce Service Cloud needs enhancements in integration, functionality, customization, performance, and user-friendly features for better efficiency and usability.

There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.

Thangaraj Ramasamy

Consultant at Arcwide

For more quotes and insights, download the IFS Cloud Platform report

It could be better in areas such as media; it does not handle media effectively, particularly with pictures and uploads.

John Murtagh

CTO at Glenavoo Digital

Configuring Flows in Salesforce Service Cloud is very difficult.

MARIA PILAR CANDA

Assosiate Partner at Autana Business Partners

Customers who are asset-heavy prefer to stay with ServiceMax and other field service applications, so increasing asset centricity would be helpful.

Sukanya Sen

Preseales And Solution Head at Tata Consultancy

For more quotes and insights, download the Salesforce Service Cloud report

Setup Cost

IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.

Salesforce Service Cloud is costly, yet negotiable and flexible, ideal for larger enterprises considering infrastructure and staffing savings.

No quotes available

For more quotes and insights, download the IFS Cloud Platform report

The approximate licensing costs for Salesforce Service Cloud are around three hundred dollars a year per user.

reviewer2677440

Application Owner at a government with 1,001-5,000 employees

Salesforce Service Cloud is expensive.

reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

Regarding pricing, I would say Salesforce field service is affordable, but the cost is increasing a little bit.

Sukanya Sen

Preseales And Solution Head at Tata Consultancy

For more quotes and insights, download the Salesforce Service Cloud report

Valuable Features

IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.

Salesforce Service Cloud offers robust case management, integration, and customization, enhancing service operations with user-friendly, flexible features.

Thangaraj Ramasamy

Consultant at Arcwide

There are fewer fields on the user screen compared to other products.

reviewer2642043

Senior Director at a consultancy with 1,001-5,000 employees

For more quotes and insights, download the IFS Cloud Platform report

I can easily connect with the customer, have agent AI to directly communicate with them, and customers can create a case without any intervention.

Sukanya Sen

Preseales And Solution Head at Tata Consultancy

Salesforce Service Cloud improved our organization with its mobile capabilities.

reviewer2677440

Application Owner at a government with 1,001-5,000 employees

Clients gain productivity and save time with Salesforce Service Cloud.

MARIA PILAR CANDA

Assosiate Partner at Autana Business Partners

For more quotes and insights, download the Salesforce Service Cloud report

Categories and Ranking

IFS Cloud Platform

Ranking in Help Desk Software

19th

Average Rating

7.8

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

CRM (34th), Customer Experience Management (10th), Field Service Management (2nd), ERP (20th), Activity Based Costing Software (10th), Enterprise Asset Management (EAM) (4th), Local Government CRM (15th), IT Asset Management (13th), IT Service Management (ITSM) (20th), License Management (3rd)

Salesforce Service Cloud

Ranking in Help Desk Software

7th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (1st), Knowledge Management Software (4th), IT Alerting and Incident Management (6th)

Mindshare comparison

As of February 2026, in the Help Desk Software category, the mindshare of IFS Cloud Platform is 1.7%, up from 1.5% compared to the previous year. The mindshare of Salesforce Service Cloud is 2.0%, down from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Salesforce Service Cloud	2.0%
IFS Cloud Platform	1.7%
Other	96.3%

Help Desk Software

Featured Reviews

Thangaraj Ramasamy

Consultant at Arcwide

Has supported project management and business customization through strong modular flexibility

The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.

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reviewer2688993

Lead Solutions Architect at a financial services firm with 11-50 employees

Leverage top-tier automation capabilities while streamlining complex naming conventions

Salesforce Service Cloud offers pre-built packages that are best in class. The automation capabilities have evolved over time, consolidating previous features into Salesforce flows. However, these work best when everything is within Salesforce Service Cloud and everyone has a license. Without an enterprise MuleSoft license, external interactions complicate automation significantly.

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

12%

Comms Service Provider

Financial Services Firm

15%

University

Performing Arts

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	9
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	13
Large Enterprise	25

Questions from the Community

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...

See all answers

What is your primary use case for IFS Applications?

Currently, I am working with Arcwide, which is a service industry that predominantly focuses on IFS consulting, including IFS implementations, rollouts, upgrades, and support services.

See all answers

What is your experience regarding pricing and costs for Salesforce Service Cloud?

I do not have any knowledge of the cost regarding Salesforce Service Cloud.

See all answers

What needs improvement with Salesforce Service Cloud?

I face challenges with Salesforce Service Cloud because it requires and is difficult to customize. It could be better in areas such as media; it does not handle media effectively, particularly with...

See all answers

What is your primary use case for Salesforce Service Cloud?

I am not a user, partner, reseller, or implementer as we implemented it ourselves. We do SLA management through Salesforce Service Cloud, which is the role of Service Analytics.

See all answers

Comparisons

SAP ERP vs IFS Cloud Platform

Compared 12% of the time

IBM Maximo vs IFS Cloud Platform

Compared 6% of the time

Oracle E-Business Suite vs IFS Cloud Platform

Compared 5% of the time

IFS assyst vs IFS Cloud Platform

Compared 4% of the time

Infor CloudSuite vs IFS Cloud Platform

Compared 2% of the time

More IFS Cloud Platform Competitors

Microsoft Dynamics CRM vs Salesforce Service Cloud

Compared 19% of the time

ServiceNow vs Salesforce Service Cloud

Compared 10% of the time

NICE CXone vs Salesforce Service Cloud

Compared 9% of the time

JIRA Service Management vs Salesforce Service Cloud

Compared 5% of the time

Pega CRM vs Salesforce Service Cloud

Compared 3% of the time

More Salesforce Service Cloud Competitors

Product Reports

Buyer's Guide

IFS Cloud Platform

January 2026

Download IFS Cloud Platform product report

Buyer's Guide

Salesforce Service Cloud

January 2026

Download Salesforce Service Cloud product report

Also Known As

IFS Applications, Assyst, IFS Cloud

Service Cloud

Overview

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Service Cloud is fully customizable support and help desk that provide faster, smarter service that will increase loyalty, retention, and satisfaction. From call-center software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.

Salesforce

Sample Customers

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Stanley Black & Decker, Coca-Cola, Activision, Wells Fargo, Spotify, Aldo, Philips, The Red Cross, Blue Shield of California, Sprouts Farmers Market, Direct Energy Solar, Inspirato, Kiva

Buyer's Guide

IFS Cloud Platform vs. Salesforce Service Cloud

February 2026

Free Report: IFS Cloud Platform vs. Salesforce Service Cloud

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