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INETCO Insight vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

INETCO Insight
Ranking in IT Operations Analytics
19th
Average Rating
9.0
Reviews Sentiment
8.5
Number of Reviews
2
Ranking in other categories
Payment Processing Software (30th)
New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
172
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (8th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of February 2026, in the IT Operations Analytics category, the mindshare of INETCO Insight is 1.8%, up from 0.4% compared to the previous year. The mindshare of New Relic is 10.3%, down from 18.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Market Share Distribution
ProductMarket Share (%)
New Relic10.3%
INETCO Insight1.8%
Other87.9%
IT Operations Analytics
 

Featured Reviews

Olga Guerra - PeerSpot reviewer
Owner / IT Consultant at a government with 1-10 employees
Provides real-time detection for the root cause of problems, minimizing time to resolution
INETCO offers monitoring that helps the customer to have a quick way to detect their problems. It shows quickly the root cause of problems, and can give specific details from the transaction (from when the transaction started). It shows a lot of details related to that transaction. * It's a non-intrusive solution. * It provides real-time information alerts. * We can have a real-time detection for the root cause of problems, minimizing time to resolution. The customer can save time and money because it's a way of detecting the root cause of problems. For banks, it helps customers from fraud that many banks are experiencing. Therefore, customers can be more secure in their transactions, and banks can monitor fraud.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This can help customers who already have a lot of monitoring providers consolidate what they have."
"We can have a real-time detection for the root cause of problems, minimizing time to resolution."
"It provides real-time information alerts."
"It is a one stop shop and integrated with PagerDuty seamlessly. The solution is pretty self-contained."
"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."
"The most valuable features are the dashboards and tracing."
"We use it for monitoring, identifying when services go down, or when they are outside of what we would consider normal operations."
"New Relic has positively impacted my organization by helping with our observability goals."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"One of the most outstanding features of any APM tool is the anomaly detection part."
"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."
 

Cons

"It would help to have historical information."
"The deployment process could be improved."
"They need to improve the alerting and dashboarding as these are the key features in DevOps."
"Documentation could be improved in New Relic APM, so users would have more clarity on configuring the dashboard. If New Relic gave better guidelines, users would find it easier to understand the metrics and features of New Relic APM. Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly. It's challenging and lacks documentation for users to understand how to integrate New Relic APM with Kubernetes quickly. With multiple levels of Kubernetes dockers and other DBs on different clouds, it's tricky to gather all into New Relic APM on a single dashboard. What I'd like to see in the next version of New Relic APM is a single dashboard where you can easily view which applications fall under specific APMs. If there's a search feature where you can type in a keyword to find out if an APM is related to a particular application, that would be great."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."
"The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete."
"There are certain scenarios where I feel additional functionalities could enhance New Relic, such as gaining more data about calls."
"It would help customers if there were an on-premises version available."
 

Pricing and Cost Advice

"Customers can save costs (time and money) by integrating with this tool."
"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."
"It would be nice if we could buy it annually instead of monthly."
"We feel it's a little bit pricey."
"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."
"I loved this product, but we can no longer afford it, so we dropped it."
"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Computer Software Company
10%
Manufacturing Company
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise76
 

Questions from the Community

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Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Nedbank, Sinergia, FIS, TNS (Calypso Canada), Moneris Solutions, Travelex, Telecom New Zealand (Gen-i), Open Solutions Canada (Fiserv), Transaction Junction, Blue Shore Financial
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Splunk, New Relic, ScienceLogic and others in IT Operations Analytics. Updated: January 2026.
881,733 professionals have used our research since 2012.