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INETCO Insight vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 1, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

INETCO Insight
Ranking in IT Operations Analytics
19th
Average Rating
9.0
Reviews Sentiment
8.5
Number of Reviews
2
Ranking in other categories
Payment Processing Software (31st)
New Relic
Ranking in IT Operations Analytics
3rd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
173
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)
 

Mindshare comparison

As of March 2026, in the IT Operations Analytics category, the mindshare of INETCO Insight is 1.8%, up from 0.4% compared to the previous year. The mindshare of New Relic is 10.1%, down from 18.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics Mindshare Distribution
ProductMindshare (%)
New Relic10.1%
INETCO Insight1.8%
Other88.1%
IT Operations Analytics
 

Featured Reviews

Olga Guerra - PeerSpot reviewer
Owner / IT Consultant at a government with 1-10 employees
Provides real-time detection for the root cause of problems, minimizing time to resolution
INETCO offers monitoring that helps the customer to have a quick way to detect their problems. It shows quickly the root cause of problems, and can give specific details from the transaction (from when the transaction started). It shows a lot of details related to that transaction. * It's a non-intrusive solution. * It provides real-time information alerts. * We can have a real-time detection for the root cause of problems, minimizing time to resolution. The customer can save time and money because it's a way of detecting the root cause of problems. For banks, it helps customers from fraud that many banks are experiencing. Therefore, customers can be more secure in their transactions, and banks can monitor fraud.
BasilJiji - PeerSpot reviewer
System Engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We can have a real-time detection for the root cause of problems, minimizing time to resolution."
"INETCO offers monitoring that helps the customer to have a quick way to detect their problems."
"It provides real-time information alerts."
"This can help customers who already have a lot of monitoring providers consolidate what they have."
"We looked for a product that gives the data in a way that is easy to visualize, is reliable, and is simple."
"The most valuable feature of the solution is its ability to execute queries and analyze the data."
"New Relic is great for DevOps and for a company that expects developers to do their own operations."
"Its most valuable feature is application performance monitoring, as it gives me a complete x-ray of the application to understand where the bottlenecks are, then improve and fix issues."
"Please go ahead and try this and you won't regret having it."
"The initial setup is straightforward. It is easy to track and easy to follow."
"Error rates are a good indicator for potential rollbacks for a potential deployment – and usually it’s pretty instantaneous."
"New Relic has changed the way we are dealing with application problems."
 

Cons

"It would help to have historical information."
"It would help to have historical information."
"The thing missing from these platforms is connectivity."
"Customer Service: Used rarely, was average. Technical Support: Used rarely, was average."
"The price could improve."
"The deployment process could be improved."
"The solution needs to have staging."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"If they added the monitoring to the ops-server side, it would be better."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
 

Pricing and Cost Advice

"Customers can save costs (time and money) by integrating with this tool."
"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
"Pricing is better with New Relic APM than Dynatrace."
"We feel it's a little bit pricey."
"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."
"Cost is significant with a lot of extras."
"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
13%
Computer Software Company
9%
Manufacturing Company
8%
Retailer
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise50
Large Enterprise77
 

Questions from the Community

Ask a question
Earn 20 points
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Nedbank, Sinergia, FIS, TNS (Calypso Canada), Moneris Solutions, Travelex, Telecom New Zealand (Gen-i), Open Solutions Canada (Fiserv), Transaction Junction, Blue Shore Financial
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Splunk, New Relic, ScienceLogic and others in IT Operations Analytics. Updated: March 2026.
885,311 professionals have used our research since 2012.