No more typing reviews! Try our Samantha, our new voice AI agent.

Infor CloudSuite vs SAP HCM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
Companies postponed a $7M plant expansion due to improved productivity and customer satisfaction, rating it 8 out of 10.
Sentiment score
1.0
SAP HCM boosts ROI by automating processes, improving decision-making, and supporting talent management with quick results.
 

Customer Service

Sentiment score
5.4
Infor CloudSuite's support is decent but faces global issues, especially with complex customizations and regional needs, prompting improvement.
Sentiment score
6.9
SAP HCM support is generally satisfactory but inconsistent, with delayed enhancements and variable response times needing improvement.
Technical support from Infor is rated an eight out of ten.
Key Account Manager at Cronon GmbH
Here in Portugal, there's no direct support from Infor.
Executive Director at Onsearch
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
Sr ERP Support Analyst at a university with 201-500 employees
My impression of SAP HCM's technical support is great, as we get a lot of help and good feedback from them.
Assistant Manager at Kashiv Biosciences
I am totally satisfied with the response time and quality of support.
sap technical lead at a manufacturing company with 10,001+ employees
Not all requests are attended to promptly.
Vice President & Group Head People & Workplace Management at PLDT Enterprise
 

Scalability Issues

Sentiment score
6.9
Infor CloudSuite supports growth with adaptability, strong integration, regular updates, and high user satisfaction, despite some scalability challenges.
Sentiment score
7.2
SAP HCM offers scalable and adaptable solutions for enterprises and smaller organizations, supporting global compliance and thousands of users.
Currently, we are upgrading from 4.12 to 4.18, and after migrating the DC, our applications run smoothly without any challenges or slowness.
DevOps Engineer at a computer software company with 51-200 employees
SAP HCM is quite scalable.
Vice President & Group Head People & Workplace Management at PLDT Enterprise
 

Stability Issues

Sentiment score
6.8
Infor CloudSuite is highly stable with 99.99% uptime, though dependent on internet connectivity and client customization quality.
Sentiment score
7.1
SAP HCM is stable and reliable, with occasional issues, and transitioning to cloud solutions is suggested for future stability.
Infor CloudSuite is very stable, provided there is a good internet connection.
Key Account Manager at Cronon GmbH
I would rate its stability as nine out of ten.
Vice President & Group Head People & Workplace Management at PLDT Enterprise
I would rate the stability of SAP HCM as seven out of ten.
Manager IT at a educational organization with 51-200 employees
 

Room For Improvement

Infor CloudSuite requires improved documentation, IoT integration, user interface, and better pricing and customization resources for global markets.
SAP HCM struggles with an outdated interface, integration issues, complex payroll, and high costs deterring smaller enterprises.
The user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement.
Project Manager, Program at SPTLabtech
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
Key Account Manager at Cronon GmbH
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
Executive Director at Onsearch
SAP HCM needs to be more customizable to fit unique organizational processes.
Manager IT at a educational organization with 51-200 employees
SuccessFactors, a globally recognized and more easy-to-use tool, serves as a great substitute for some SAP HCM needs.
Assistant Manager at Kashiv Biosciences
We sometimes face issues in the minor version, requiring us to upgrade to the major version.
DevOps Engineer at a computer software company with 51-200 employees
 

Setup Cost

Infor CloudSuite pricing varies, seen as costly or cost-effective, with potential discounts impacting overall expense based on usage.
SAP HCM is costly, suited for large businesses, with complex licensing and possibly competitive pricing with bundled modules.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
Key Account Manager at Cronon GmbH
SAP HCM is costly compared to other ERPs like Microsoft Dynamics or Oracle, and I would rate the cost as one out of ten.
Manager IT at a educational organization with 51-200 employees
SAP HCM is quite expensive, but considering solutions like Oracle, they are similar.
Vice President & Group Head People & Workplace Management at PLDT Enterprise
I would rate pricing for SAP as one because the price is high.
sap technical lead at a manufacturing company with 10,001+ employees
 

Valuable Features

Infor CloudSuite enhances efficiency with robust features, user-friendly interface, and scalable architecture, benefiting diverse manufacturing operations.
SAP HCM delivers automation, seamless integration, and robust features for productivity, insights, and scalable data management with user-friendly interfaces.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Executive Director at Onsearch
With Infor CloudSuite, you can manage and maintain document profiles. With this feature, you can automate the dispatch of your documents either to customers or suppliers, significantly cutting down the admin time for your order processing team or procurement team.
Project Manager, Program at SPTLabtech
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
Sr ERP Support Analyst at a university with 201-500 employees
When we face challenges and raise tickets, Red Hat provides support within an hour, fixes bugs, and allows us to move to production after resolving issues.
DevOps Engineer at a computer software company with 51-200 employees
The main benefit SAP HCM provides is that we have all the information in one place; it is basically one centralized system with all the information rather than having multiple systems across the organization.
sap technical lead at a manufacturing company with 10,001+ employees
The T-codes are really helpful to understand which particular option we need when we put the T-code in the search box.
Assistant Manager at Kashiv Biosciences
 

Categories and Ranking

Infor CloudSuite
Ranking in Cloud HCM
6th
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
19
Ranking in other categories
CRM (15th), ERP (10th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (3rd), Product Configuration and Quoting (7th), Warehouse Management (3rd), Financial Close Software (6th)
SAP HCM
Ranking in Cloud HCM
3rd
Average Rating
7.8
Reviews Sentiment
6.1
Number of Reviews
59
Ranking in other categories
Benefits Administration (2nd), Talent Management (3rd)
 

Mindshare comparison

As of April 2026, in the Cloud HCM category, the mindshare of Infor CloudSuite is 1.4%, up from 0.4% compared to the previous year. The mindshare of SAP HCM is 3.9%, down from 12.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud HCM Mindshare Distribution
ProductMindshare (%)
SAP HCM3.9%
Infor CloudSuite1.4%
Other94.7%
Cloud HCM
 

Featured Reviews

AA
Project Manager, Program at SPTLabtech
Integrated planning has improved document automation but reporting and user experience still need work
There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user experience can improve. For instance, when it comes to reporting, it comes with a very limited number of reports, and the standard reports are clunky, requiring a technical resource or developer to enhance or make them presentable. Another area is user experience; it takes several clicks to get to the information, and the user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement. When it comes to integration, Infor CloudSuite does offer a great deal of flexibility. It comes with APIs, so you can integrate with any third-party systems you may use. On that front, it's sufficient; however, it does require some specialized resources, as it's not a layman's job, and developers need to help with the integration. This is generally the case for any ERP. The user interface could indeed be better, and there is a steep learning curve for users; it takes time for them to get accustomed to Infor CloudSuite's interface and forms. However, once users adapt, it becomes easier and smoother to navigate. There are great features associated with Infor CloudSuite, such as DataViews and Birst as a business intelligence tool, which can be integrated with the basic product. Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute. Additionally, there is a feature that allows integration with Excel, which can be installed by your IT team.
SS
Assistant Manager at Kashiv Biosciences
Centralized global HR data has improved expense control and supports secure employee management
The features of SAP HCM are valued by me as it had a clear idea about what was expected from the user point. The person or the application has a lot of features and it had actually all the information needed from our part. That aspect is nice. Apart from that, the T-codes are really helpful to understand which particular option we need when we put the T-code in the search box. The stability and reliability of SAP HCM product are really nice, very helpful, and secured. It has no point of leakage and is mostly reliable, as most companies and organizations prefer SAP over many tools. As for security, it's already secured from the beginning itself, and that is the only reason our organization relies on it. Since it's very useful at a global scale, it is a very useful tool and is very easy to access and handle.
report
Use our free recommendation engine to learn which Cloud HCM solutions are best for your needs.
892,383 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Construction Company
10%
Healthcare Company
7%
University
6%
Manufacturing Company
12%
Comms Service Provider
10%
Computer Software Company
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise9
Large Enterprise4
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise6
Large Enterprise39
 

Questions from the Community

What do you like most about Infor CloudSuite CRM?
The customization capabilities of CloudSuite Industrial are also there.
What is your experience regarding pricing and costs for Infor CloudSuite CRM?
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
What needs improvement with Infor CloudSuite CRM?
There are areas where Infor CloudSuite can improve. I have touched on the pros and key strengths of Infor CloudSuite, but end-user feedback indicates that there are several areas where the user exp...
What do you like most about SAP HCM?
SAP HCM is the one of the best ERP for an organization with a small to large scale business. It has the most efficient payroll functionality. Regards : SAP HR classes in pune
What do you like most about SAP HCM?
HCM is a very important module that each organization should want to use. It will help any organization to calculate and control the cost of their human resources.
What is better, SAP HCM or SAP SuccessFactors?
When it comes to user experience, SuccessFactors is unquestionably superior, as it provides end users with a new experience and an advanced user interface. Additionally, the entire concept of SF is...
 

Comparisons

 

Also Known As

SyteLine
SAP Human Capital Management
 

Overview

 

Sample Customers

PRIDE Industries
City of Cape Town, ADAMA Agricultural Solutions Ltd., TransAlta Corporation, Keolis, PT XL Axiata Tbk, National Football League (NFL), Plan International, Yoh, A Day & Zimmermann Company, China Talent Group (CTG TMO), Umicore S.A., Butterfield Bank, Skrill Group Ltd.
Find out what your peers are saying about Infor CloudSuite vs. SAP HCM and other solutions. Updated: April 2026.
892,383 professionals have used our research since 2012.