

SAP HCM and Infor CloudSuite compete in the HR and ERP solutions category. SAP HCM appears to have the advantage in HR-specific functionalities with its comprehensive integration across HR processes, while Infor CloudSuite stands out in ERP capabilities, particularly for manufacturing.
Features: SAP HCM provides integration with SuccessFactors for talent management, global payroll solutions, and automation features that meet diverse organizational demands. Infor CloudSuite excels in industry-specific functionalities for manufacturing, advanced planning and scheduling solutions, and social collaboration and document management tools, enhancing its ERP offering for manufacturing-focused enterprises.
Room for Improvement: SAP HCM can improve by simplifying integration points, enhancing front-end usability, and expanding talent management features. Infor CloudSuite needs a more intuitive user interface, better documentation, and simplified configuration for modules like Absence Management to improve usability.
Ease of Deployment and Customer Service: SAP HCM offers on-premises and private cloud deployment with efficient technical support, though response times can vary. Infor CloudSuite, known for its cloud-based options including hybrid deployments, provides excellent technical support, making it easier to manage but requiring clear, comprehensive support structures for specific configurations.
Pricing and ROI: SAP HCM is considered a high-cost investment with a complex licensing structure more suited for larger enterprises. Infor CloudSuite is generally more affordable with flexible SaaS subscription options, appealing to small and mid-sized businesses. Both solutions offer potential ROI through effective implementation that enhances operational efficiencies.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
My impression of SAP HCM's technical support is great, as we get a lot of help and good feedback from them.
I am totally satisfied with the response time and quality of support.
Not all requests are attended to promptly.
Currently, we are upgrading from 4.12 to 4.18, and after migrating the DC, our applications run smoothly without any challenges or slowness.
SAP HCM is quite scalable.
Infor CloudSuite is very stable, provided there is a good internet connection.
I would rate its stability as nine out of ten.
I would rate the stability of SAP HCM as seven out of ten.
The user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
SAP HCM needs to be more customizable to fit unique organizational processes.
SuccessFactors, a globally recognized and more easy-to-use tool, serves as a great substitute for some SAP HCM needs.
We sometimes face issues in the minor version, requiring us to upgrade to the major version.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
SAP HCM is costly compared to other ERPs like Microsoft Dynamics or Oracle, and I would rate the cost as one out of ten.
SAP HCM is quite expensive, but considering solutions like Oracle, they are similar.
I would rate pricing for SAP as one because the price is high.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
With Infor CloudSuite, you can manage and maintain document profiles. With this feature, you can automate the dispatch of your documents either to customers or suppliers, significantly cutting down the admin time for your order processing team or procurement team.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
When we face challenges and raise tickets, Red Hat provides support within an hour, fixes bugs, and allows us to move to production after resolving issues.
The main benefit SAP HCM provides is that we have all the information in one place; it is basically one centralized system with all the information rather than having multiple systems across the organization.
The T-codes are really helpful to understand which particular option we need when we put the T-code in the search box.
| Product | Mindshare (%) |
|---|---|
| SAP HCM | 3.6% |
| Infor CloudSuite | 1.4% |
| Other | 95.0% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 6 |
| Large Enterprise | 40 |
Infor CloudSuite provides robust ERP and manufacturing features, seamless Microsoft integration, and automation of document management. It enhances compliance, scalability, and visibility, supporting industrial applications for planning and efficient IT management.
Infor CloudSuite offers an integrated suite that automates key business processes while providing advanced scheduling and analytics tools. The interface simplifies usage, while the strong planning and BOM management enhance operational efficiencies. Its cloud-based architecture minimizes IT overheads, supports global operations, and caters to discrete manufacturing needs. However, there are areas for improvement such as documentation, integration, reporting capabilities, and customization challenges. Users also note pricing concerns, particularly in certain regions, alongside the need for better resource availability, enhanced service, and industry-specific functionalities.
What features make Infor CloudSuite stand out?Infor CloudSuite is deployed across industries like industrial engineering, retail, aviation, automotive, electronics, and logistics. It supports activities such as discrete manufacturing, bookkeeping, warehousing, and ERP tasks. Companies benefit from its capabilities to handle production, subcontracting, CRM, invoicing, and supply chain management, making it highly flexible and capable of addressing industry-specific demands.
SAP HCM brings together payroll, time management, personnel administration, and integration capabilities, enhancing HR management and operational workflows with user-friendly, stable, and scalable solutions.
SAP HCM is integral for HR departments seeking efficient management of employee lifecycles, from hiring to retirement. It provides comprehensive analytics and reporting tools and integrates smoothly with SuccessFactors. Customization and enterprise resource management integration extend its global appeal. However, users highlight the need for a unified data integration point, interface improvements, and modernization. Challenges include complexity, integration costs, and limited customization. Though cloud innovation is prioritized, on-premises options require attention to prevent obsolescence.
What are SAP HCM's key features?SAP HCM is widely used across industries for managing payroll, employee data, and HR processes. Its deployment in hybrid cloud and on-premises models allows businesses to optimize human resources while integrating with SuccessFactors. Organizations benefit from enhanced payroll functions, employee self-service features, and comprehensive integration with other enterprise systems.
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