

SAP HCM and Infor CloudSuite are major contenders in the enterprise resource planning market. SAP HCM seems to have the upper hand in automation and payroll features, but Infor CloudSuite leads in manufacturing capabilities.
Features: SAP HCM provides strong integration with enterprise solutions and top-notch payroll across over 50 countries. It offers robust automation for finance and supply chain management. Infor CloudSuite excels in manufacturing, with capabilities in production planning, finance, and analytics, supporting various manufacturing processes and integrating well with third-party tools.
Room for Improvement: SAP HCM faces challenges with its complex system and needs a more intuitive design. It also struggles with integration and processing speed. Infor CloudSuite needs better documentation and support for its IoT offerings, and additional improvement in integration with external systems.
Ease of Deployment and Customer Service: SAP HCM is flexible with on-premises and cloud options but has inconsistent support and variable response times. Infor CloudSuite is recognized for hybrid and cloud-based deployment with generally effective technical support, although response times can vary.
Pricing and ROI: SAP HCM is criticized for high costs and complex licensing, appealing mostly to large enterprises, but offers significant ROI with process automation. Infor CloudSuite is seen as expensive but provides comprehensive solutions that deliver potential long-term ROI for larger implementations.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
My impression of SAP HCM's technical support is great, as we get a lot of help and good feedback from them.
I am totally satisfied with the response time and quality of support.
Not all requests are attended to promptly.
Currently, we are upgrading from 4.12 to 4.18, and after migrating the DC, our applications run smoothly without any challenges or slowness.
SAP HCM is quite scalable.
Infor CloudSuite is very stable, provided there is a good internet connection.
I would rate its stability as nine out of ten.
I would rate the stability of SAP HCM as seven out of ten.
The user interface isn't that intuitive. Compared to other solutions, such as top-tier options such as Oracle or SAP, this stands out as an area needing improvement.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
SAP HCM needs to be more customizable to fit unique organizational processes.
SuccessFactors, a globally recognized and more easy-to-use tool, serves as a great substitute for some SAP HCM needs.
We sometimes face issues in the minor version, requiring us to upgrade to the major version.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
SAP HCM is costly compared to other ERPs like Microsoft Dynamics or Oracle, and I would rate the cost as one out of ten.
SAP HCM is quite expensive, but considering solutions like Oracle, they are similar.
I would rate pricing for SAP as one because the price is high.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
With Infor CloudSuite, you can manage and maintain document profiles. With this feature, you can automate the dispatch of your documents either to customers or suppliers, significantly cutting down the admin time for your order processing team or procurement team.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
When we face challenges and raise tickets, Red Hat provides support within an hour, fixes bugs, and allows us to move to production after resolving issues.
The main benefit SAP HCM provides is that we have all the information in one place; it is basically one centralized system with all the information rather than having multiple systems across the organization.
The T-codes are really helpful to understand which particular option we need when we put the T-code in the search box.
| Product | Mindshare (%) |
|---|---|
| SAP HCM | 3.9% |
| Infor CloudSuite | 1.4% |
| Other | 94.7% |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 9 |
| Large Enterprise | 4 |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 6 |
| Large Enterprise | 39 |
Infor CloudSuite provides robust ERP and manufacturing features, seamless Microsoft integration, and automation of document management. It enhances compliance, scalability, and visibility, supporting industrial applications for planning and efficient IT management.
Infor CloudSuite offers an integrated suite that automates key business processes while providing advanced scheduling and analytics tools. The interface simplifies usage, while the strong planning and BOM management enhance operational efficiencies. Its cloud-based architecture minimizes IT overheads, supports global operations, and caters to discrete manufacturing needs. However, there are areas for improvement such as documentation, integration, reporting capabilities, and customization challenges. Users also note pricing concerns, particularly in certain regions, alongside the need for better resource availability, enhanced service, and industry-specific functionalities.
What features make Infor CloudSuite stand out?Infor CloudSuite is deployed across industries like industrial engineering, retail, aviation, automotive, electronics, and logistics. It supports activities such as discrete manufacturing, bookkeeping, warehousing, and ERP tasks. Companies benefit from its capabilities to handle production, subcontracting, CRM, invoicing, and supply chain management, making it highly flexible and capable of addressing industry-specific demands.
SAP HCM brings together payroll, time management, personnel administration, and integration capabilities, enhancing HR management and operational workflows with user-friendly, stable, and scalable solutions.
SAP HCM is integral for HR departments seeking efficient management of employee lifecycles, from hiring to retirement. It provides comprehensive analytics and reporting tools and integrates smoothly with SuccessFactors. Customization and enterprise resource management integration extend its global appeal. However, users highlight the need for a unified data integration point, interface improvements, and modernization. Challenges include complexity, integration costs, and limited customization. Though cloud innovation is prioritized, on-premises options require attention to prevent obsolescence.
What are SAP HCM's key features?SAP HCM is widely used across industries for managing payroll, employee data, and HR processes. Its deployment in hybrid cloud and on-premises models allows businesses to optimize human resources while integrating with SuccessFactors. Organizations benefit from enhanced payroll functions, employee self-service features, and comprehensive integration with other enterprise systems.
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