Serviceaide ChangeGear and JIRA Service Management compete in IT service management. JIRA frequently holds an edge due to its comprehensive features that justify its price.
Features: Serviceaide ChangeGear provides automation and customizable workflows with strong incident and change management. JIRA Service Management includes robust agile tools, advanced DevOps features, and diverse integrations, appealing to a wide range of organizational requirements.
Room for Improvement: Serviceaide ChangeGear could enhance integration capabilities, offer more advanced reporting, and expand its feature set for wider organizational use. JIRA Service Management may improve by simplifying their setup process, enhancing user customization, and reducing overall complexity for new users.
Ease of Deployment and Customer Service: Serviceaide ChangeGear offers simple deployment with strong customer support and quick setup. JIRA Service Management provides extensive resources and a supportive community, though initial setup can be more complex.
Pricing and ROI: Serviceaide ChangeGear is priced competitively, offering fast ROI with its efficient focus on specific functions. JIRA Service Management, with possibly higher costs, delivers substantial long-term ROI through broad feature sets that enhance business processes.
| Product | Market Share (%) |
|---|---|
| JIRA Service Management | 8.7% |
| Serviceaide ChangeGear | 0.7% |
| Other | 90.6% |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 23 |
| Large Enterprise | 33 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 11 |
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
1. Accelerating the flow of work between IT teams, development teams, and business teams
2. Empowering teams to deliver their service more quickly
3. Bringing visibility to their work
Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline collaboration between themselves. More than 30,000 customers of all sizes rely on JIRA Service Management to deliver service.
JIRA Service Management Features
JIRA Service Management has many valuable key features. Some of the most useful ones include:
JIRA Service Management Benefits
There are many benefits to implementing JIRA Service Management. Some of the biggest advantages the solution offers include:
Reviews from Real Users
JIRA Service Management stands out among its competitors for a number of reasons. Some of these include its stability, its easy customization, and its seamless integration with other solutions. PeerSpot users take note of the advantages of these features in their reviews:
Abhishek S., a Program Lead at PureSoftware, writes of the solution, “You can scale the solution whether it is deployed to the cloud or the data center. While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.”
Andrew B., a Technical Engineer at a consultancy firm, notes, “One of the valuable features is that an automatic response or action can be taken on tickets. We can have certain responses for tickets that contain keywords or are logged and tagged with certain labels.”
ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.
We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
