ServiceNow vs Serviceaide ChangeGear comparison

Serviceaide and ServiceNow are both solutions in the IT Service Management (ITSM) category. Serviceaide is ranked #30, while ServiceNow is ranked #1 with an average rating of 8.8. Serviceaide holds a 1.1% mindshare in ISM, compared to ServiceNow’s 15.8% mindshare. Additionally, 85% of Serviceaide users are willing to recommend the solution, compared to 91% of ServiceNow users who would recommend it.

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

1,041 Views
677 Comparison Views

85% willing to recommend

ServiceNow

Read 225 ServiceNow reviews

24,579 Views
8,848 Comparison Views

91% willing to recommend

Serviceaide ChangeGear

ServiceNow

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and ServiceNow compete in the IT service management category. ServiceNow seems to have the upper hand due to its comprehensive feature set that meets the demands of large enterprises.

Features: Serviceaide ChangeGear features include customizable workflows, seamless integration capabilities, and personalized customer support models. ServiceNow provides extensive automation features, advanced analytics tools, and a robust platform for building custom business applications.

Room for Improvement: Serviceaide ChangeGear can enhance scalability, broaden analytic capabilities, and increase third-party application integrations. ServiceNow could improve affordability, simplify the initial configuration, and enhance the user interface to be more intuitive for non-technical users.

Ease of Deployment and Customer Service: ServiceNow offers a cloud-based deployment model that simplifies implementation, making it scalable for growing organizational needs. It also provides efficient customer service. Serviceaide ChangeGear offers multiple deployment models and a personalized support approach, which is beneficial for businesses requiring tailored solutions.

Pricing and ROI: Serviceaide ChangeGear offers an economical setup cost, providing a quicker ROI for budget-conscious businesses. In contrast, ServiceNow justifies its higher costs with extensive feature sets and capabilities, promising substantial long-term ROI for those prioritizing comprehensive service management.

To learn more, read our detailed ServiceNow vs. Serviceaide ChangeGear Report (Updated: March 2026).

Buyer's Guide

ServiceNow vs. Serviceaide ChangeGear

March 2026

Download the complete report

Helped 884,933 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Serviceaide ChangeGear

Ranking in Help Desk Software

32nd

Ranking in IT Service Management (ITSM)

30th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow

Ranking in Help Desk Software

1st

Ranking in IT Service Management (ITSM)

1st

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

225

Ranking in other categories

IT Asset Management (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (2nd)

Mindshare comparison

As of March 2026, in the IT Service Management (ITSM) category, the mindshare of Serviceaide ChangeGear is 1.1%, up from 0.4% compared to the previous year. The mindshare of ServiceNow is 15.8%, down from 24.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
ServiceNow	15.8%
Serviceaide ChangeGear	1.1%
Other	83.1%

IT Service Management (ITSM)

Featured Reviews

Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

Read full review

MichaelTang1

Manager of Security Engineering & Architecture at a outsourcing company with 5,001-10,000 employees

Seamless data integration and advanced automation improve service delivery efficiency

I think that nothing needs to be improved with the product; you just need the user to commit and spend appropriate time to overcome that learning curve. Once that is done, the product itself is pretty wonderful. I've seen a very nicely built interface with ServiceNow, and I've also seen the ugliest version that feels outdated. ServiceNow does allow that team to exist. They should modernize their fonts and their layout, the UI friendliness. They did introduce AI, chatbots, and AI on the back end, so that's wonderful and extremely useful if you train it. If you don't train it, it's pretty useless. Assessing the impact of ServiceNow's automation on service delivery times is complicated. The engineers who operate on ServiceNow find it isn't straightforward because the data set is accessible by everybody. The problem is that understanding how to manage that data set requires an enormous amount of engineering skill set to run the product. I would not hand the key to the customer; I would highly recommend that ServiceNow take control of that. Instead of offering support for the software, they should offer administrative support for the software. They should provide professional service or some kind of support system that allows us to use their product at a faster pace. I'm sure they offer something, but it's often outrageously expensive, or they rely on another company to resell their product and offer professional service. It makes no sense in my opinion, and they should offer the team at the front to help customize the product to fit each company's needs, as every company has different demands and forms of submitting a request that need adjustment over time.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The support is pretty good, the follow up is great; it is 24 hours, so that’s been useful, and it has a good escalation path, which is essential."

"This is the best product for Large Infrastructure companies/organizations to monitor their infrastructures/servers etc."

"This is really easy solution to scale up and get get going to add new catalog items."

"It provides us with a very easy and flexible UI for CA Nimsoft Service Desk 7."

"The ability to add Additional Information Screens on the fly."

"It's quite a complete entry into the SaaS ITSM market with a reasonable price point."

"Improved the effectiveness of my Service Desk Team and improved the SLA timing."

"Using the self-service functionalities we have been able to eliminate a lot of the support phone calls, and actually reduce a lot of our help desk staff."

More Serviceaide ChangeGear pros

"I like the reporting aspect of it. It helps us know where we stand regarding the types of issues we're receiving... It also shows us trends. That enables us to possibly predict an issue that might come up in the future as well as what is happening right now. We will like that feature. With it, we can either avoid certain issues or know where we need to focus more regarding the service we provide."

"I have found that sorting and grouping functions are particularly useful."

"ServiceNow reduces drastically the time to value and it is possible to completely get rid of flat files such as spreadsheets and powerpoints in less than a month for any Organizational process."

"Change management is most valuable."

"It's easy to integrate. For instance, yesterday we closed the integration with SAP for the IP business management module to manage the forecast of projects. We created an interface between ServiceNow and SAP to control projects for accounting and on the forecast of the project. It was really easy. We don't have any problems with ServiceNow at the moment. As a company, they are improving constantly."

"Overall it's a great product."

"Learn anything you need to know direclty from ServiceNow."

"ServiceNow has positively impacted my organization because initially we were not using ServiceNow and were working manually on email or through chat communications, and after integrating ServiceNow, we have automation with failures and automated tickets that get generated when there is an issue in the environment or services."

More ServiceNow pros

Cons

"I think they could update some of the interface. It doesn't look as pretty as some of the other ones."

"Usability for IT analysts could be improved."

"I would love to see better two-factor authentication as that would really help us and make a big difference."

"We have been seeing a little bit of latency here and there, but we haven't been able to identify it."

"This is not appropriate for a small or even a medium-sized business. Too much overhead for a small company."

"It loses points because it’s not GUI enough, too code-y."

"Flexibility to customize."

"Importing data with relations is difficult and could be better."

More Serviceaide ChangeGear cons

"We have had bugginess, but we're going to get too technical for me."

"The interface can be a bit more intuitive."

"Sometimes you have to finagle their help desk to get the right answers."

"We have implemented some various complex ACLs and they've impacted our performance significantly, and we've had several incidents open to help with performance, and it's been kind of a struggle to get the ServiceNow support group to say "Yup, I see it's a problem, let's do this.""

"ServiceNow claims to help a lot, but once you sell the product, it's as if you're on your own."

"Once a change request has been created once it's been approved and been submitted, there is no way to go in on that particular change request and submit an additional task."

"Probably the biggest thing that is frustrating is the changes in their price structure, their price modeling."

"An area for improvement would be the accessibility of downloaded and compressed files."

More ServiceNow cons

Pricing and Cost Advice

Information not available

"ServiceNow is an expensive solution."

"The price could be a little lower for the solution. Many of my customers have issues with the licensing process, they have to make it easier and straightforward."

"I have found the solution very expensive."

"Certainly, from a product-platform perspective, the price is not too bad."

"ServiceNow's pricing is comparatively higher than Helix's."

"I rate the solution's pricing a six out of ten. The pricing for ServiceNow is based on a SaaS platform with annual contracts. However, it may not offer much flexibility for adjusting usage in the short term."

"The CapEx version is great."

"Some time ago it was expensive, but large companies have special contracts. It's enterprise prices, and we're talking about millions per year."

More ServiceNow pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

See recommendations

884,933 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Outsourcing Company

11%

Energy/Utilities Company

Comms Service Provider

Healthcare Company

Financial Services Firm

12%

Manufacturing Company

10%

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	168

Questions from the Community

Ask a question

Earn 20 points

Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

See all answers

Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

See all answers

What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

Clarity SM vs Serviceaide ChangeGear

Compared 12% of the time

TOPdesk vs Serviceaide ChangeGear

Compared 8% of the time

PagerDuty Operations Cloud vs Serviceaide ChangeGear

Compared 7% of the time

SymphonyAI IT Service Management vs Serviceaide ChangeGear

Compared 7% of the time

BMC Helix ITSM vs Serviceaide ChangeGear

Compared 7% of the time

More Serviceaide ChangeGear Competitors

BMC Helix ITSM vs ServiceNow

Compared 6% of the time

IBM Maximo vs ServiceNow

Compared 5% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

More ServiceNow Competitors

Product Reports

Buyer's Guide

IT Service Management (ITSM)

March 2026

Download Serviceaide ChangeGear product report

Buyer's Guide

ServiceNow

February 2026

Download ServiceNow product report

Also Known As

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

No data available

Overview

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.

Serviceaide

ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.

ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.

ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.

“The Smarter Way to Workflow”

ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.

ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.

ServiceNow offers service management software for industries including:

Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications

Reviews from Real Users

PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”

ServiceNow

Sample Customers

Oakwood Systems Group

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

ServiceNow vs. Serviceaide ChangeGear

March 2026

Free Report: ServiceNow vs. Serviceaide ChangeGear

Find out what your peers are saying about ServiceNow vs. Serviceaide ChangeGear and other solutions. Updated: March 2026.

DOWNLOAD NOW

884,933 professionals have used our research since 2012.

See our ServiceNow vs. Serviceaide ChangeGear report.

See our list of best IT Service Management (ITSM) vendors and best Help Desk Software vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.