ServiceNow vs Serviceaide ChangeGear comparison

Serviceaide and ServiceNow are both solutions in the IT Service Management (ITSM) category. Serviceaide is ranked #29, while ServiceNow is ranked #1 with an average rating of 8.6. Serviceaide holds a 1.6% mindshare in ISM, compared to ServiceNow’s 14.2% mindshare. Additionally, 85% of Serviceaide users are willing to recommend the solution, compared to 92% of ServiceNow users who would recommend it.

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

1,844 Views
1,254 Comparison Views

85% willing to recommend

ServiceNow

Read 228 ServiceNow reviews

30,705 Views
11,975 Comparison Views

92% willing to recommend

Serviceaide ChangeGear

ServiceNow

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and ServiceNow compete in the IT service management category. ServiceNow seems to have the upper hand due to its comprehensive feature set that meets the demands of large enterprises.

Features: Serviceaide ChangeGear features include customizable workflows, seamless integration capabilities, and personalized customer support models. ServiceNow provides extensive automation features, advanced analytics tools, and a robust platform for building custom business applications.

Room for Improvement: Serviceaide ChangeGear can enhance scalability, broaden analytic capabilities, and increase third-party application integrations. ServiceNow could improve affordability, simplify the initial configuration, and enhance the user interface to be more intuitive for non-technical users.

Ease of Deployment and Customer Service: ServiceNow offers a cloud-based deployment model that simplifies implementation, making it scalable for growing organizational needs. It also provides efficient customer service. Serviceaide ChangeGear offers multiple deployment models and a personalized support approach, which is beneficial for businesses requiring tailored solutions.

Pricing and ROI: Serviceaide ChangeGear offers an economical setup cost, providing a quicker ROI for budget-conscious businesses. In contrast, ServiceNow justifies its higher costs with extensive feature sets and capabilities, promising substantial long-term ROI for those prioritizing comprehensive service management.

To learn more, read our detailed ServiceNow vs. Serviceaide ChangeGear Report (Updated: May 2026).

Buyer's Guide

ServiceNow vs. Serviceaide ChangeGear

May 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Serviceaide ChangeGear

Ranking in Help Desk Software

28th

Ranking in IT Service Management (ITSM)

29th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow

Ranking in Help Desk Software

1st

Ranking in IT Service Management (ITSM)

1st

Average Rating

8.6

Reviews Sentiment

6.8

Number of Reviews

228

Ranking in other categories

IT Asset Management (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)

Mindshare comparison

As of May 2026, in the IT Service Management (ITSM) category, the mindshare of Serviceaide ChangeGear is 1.6%, up from 0.3% compared to the previous year. The mindshare of ServiceNow is 14.2%, down from 23.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
ServiceNow	14.2%
Serviceaide ChangeGear	1.6%
Other	84.2%

IT Service Management (ITSM)

Featured Reviews

Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

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Hemanthreddy Vakiti

Data engineer at a tech vendor with 10,001+ employees

Structured workflows have improved SLA compliance and now support prioritized incident handling

I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This is really easy solution to scale up and get get going to add new catalog items."

"The most valuable feature is the ability to easily create service catalogues for our customers, something that we didn't have previously with the other tool we were using, which was SDM."

"It's quite a complete entry into the SaaS ITSM market with a reasonable price point."

"It provides us with a very easy and flexible UI for CA Nimsoft Service Desk 7."

"Using the self-service functionalities we have been able to eliminate a lot of the support phone calls, and actually reduce a lot of our help desk staff."

"The solution is a highly mature product, and because of this, it can stand up to any other product on the market."

"This is the best product for Large Infrastructure companies/organizations to monitor their infrastructures/servers etc."

"The most valuable features for me are scalable architecture, customization potential where the UI, background, and data movement allow you to tailor to the nitty gritty details of what you might need in your environment, and advanced workflow management."

More Serviceaide ChangeGear pros

"It helped me save time—it would be more than 30% in time savings, with fewer man-hours and improved service delivery through automation capabilities."

"Very easy to implement and to respond to my clients' needs."

"Your time-to-market, or TTM, becomes faster when you use ServiceNow. Even individuals that are not tech savvy can quickly change processes and workflows in it. This can make the organization as a whole more agile."

"For the nuts and bolts running of an IT organization, I can't really say there's anything lacking feature-wise."

"ServiceNow is very easy to set up."

"It's actually easy to understand."

"Learn anything you need to know direclty from ServiceNow."

"I would tell you that ServiceNow is a great product to use because just from what we have, what we use, it's highly customizable and there are a lot of features that we like."

More ServiceNow pros

Cons

"Actually this product and its limitations reduced the Service Desk effectiveness compared to the product we were using."

"Flexibility to customize."

"This is not appropriate for a small or even a medium-sized business. Too much overhead for a small company."

"Their service management application needs a lot of work."

"Few probes need improvement in their function and the way they get deployed for monitoring."

"It loses points because it’s not GUI enough, too code-y."

"When tickets are closed occasionally, it is quite hard to reopen it, which will cause lost-tickets."

"I would love to see better two-factor authentication as that would really help us and make a big difference."

More Serviceaide ChangeGear cons

"Their user interface is old-fashioned and outdated, and it can be more friendly for the eye. They can improve the user experience."

"The interface, in my opinion, is not very good."

"While ServiceNow has many options, the number of options can sometimes be confusing regarding where to click or how things work, as it is based on configuration provided by the administrator."

"There are a few things that it needs to improve, like automation of most things out-of-the-box."

"The Express edition does not allow the option for scripting."

"My first instance was a June 2011 instance, and upgrading was a nightmare from that point."

"The discovery of assets could be improved; right now they only allow for one domain."

"I'm looking at it going, "I'm a developer by training. I could cause so many problems with this system. I could create things in it that I shouldn't. I could use it for things that I shouldn't.""

More ServiceNow cons

Pricing and Cost Advice

Information not available

"The licenses are expensive."

"I have found the solution very expensive."

"They could be more competitive with their licensing."

"There is an annual subscription to use this solution."

"It has a higher cost compared to local/regional solutions."

"Initially, the licensing model ServiceNow came up with was very good. But now, from a licensing perspective, they are changing their model day by day. It is becoming a bit expensive for customers."

"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."

"It is very expensive because it is a big organization. You have to pay for additional things."

More ServiceNow pricing and cost advice

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Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.

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Top Industries

By visitors reading reviews

Construction Company

15%

Comms Service Provider

Financial Services Firm

Religious Institution

Financial Services Firm

12%

Manufacturing Company

10%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	55
Midsize Enterprise	35
Large Enterprise	171

Questions from the Community

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Which solution is better for developing non-ITSM applications: OutSystems or Service Now?

The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...

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Would you choose ServiceNow over Microsoft PowerApps?

Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...

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What do you like most about ServiceNow?

The solution has a user-friendly interface.

See all answers

Comparisons

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Compared 13% of the time

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Compared 7% of the time

TOPdesk vs Serviceaide ChangeGear

Compared 5% of the time

PagerDuty Operations Cloud vs Serviceaide ChangeGear

Compared 5% of the time

SymphonyAI IT Service Management vs Serviceaide ChangeGear

Compared 4% of the time

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IBM Maximo vs ServiceNow

Compared 5% of the time

BMC Helix ITSM vs ServiceNow

Compared 5% of the time

Zendesk vs ServiceNow

Compared 4% of the time

JIRA Service Management vs ServiceNow

Compared 4% of the time

Freshservice vs ServiceNow

Compared 3% of the time

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Product Reports

Buyer's Guide

IT Service Management (ITSM)

April 2026

Download Serviceaide ChangeGear product report

Buyer's Guide

ServiceNow

April 2026

Download ServiceNow product report

Also Known As

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

No data available

Overview

Serviceaide ChangeGear enhances IT operations with a focus on change management, delivering a robust platform for streamlining processes and improving efficiency.

Serviceaide ChangeGear provides a comprehensive suite of tools for managing IT environments. Its capabilities allow for seamless integration with existing systems, thus facilitating improved decision-making and efficient process execution. Built for enterprises seeking to optimize IT service management, it supports alignment with business objectives. Designed with scalability in mind, users can leverage ChangeGear's functionalities to support growth and adaptability in dynamic environments.

What are the key features of ChangeGear?

Change Management: Facilitates smooth planning and execution of changes, reducing risks and downtime.
Integration Capabilities: Seamlessly integrates with other IT and business systems for cohesive operations.
Automation: Automates routine tasks to improve efficiency and reduce human error.
Self-Service Portal: Enhances user experience by empowering users with tools to manage their requests independently.

What benefits or ROI can users expect?

Increased Efficiency: Streamlines IT processes, allowing for better resource utilization.
Risk Mitigation: Effectively manages change to minimize risks associated with IT alterations.
Scalability: Supports business growth with adaptable and scalable processes.
Cost Reduction: Reduces operational costs through automation and improved resource management.

Serviceaide ChangeGear is implemented across industries including finance and healthcare to support their complex IT infrastructure needs. It effectively addresses sector-specific challenges, enabling these industries to maintain robust IT governance and compliance without compromising operational efficiency.

Serviceaide

ServiceNow offers customizability and cloud-based integration that sustains operational efficiency. Enabling change and incident management, it accelerates workflow automation and project management without downtime issues, serving deployment needs for IT service and productivity enhancements.

ServiceNow stands out with its adaptable workflows and cloud-native infrastructure, boosting IT service, project, and asset management. Known for its robust incident and change management, the platform addresses business needs through its user-centric design and extensive integration options. By facilitating seamless IT operations and automation, ServiceNow empowers businesses to enhance productivity and efficiency. Regular updates ensure users benefit from the latest features without service interruptions, although pricing and licensing complexities demand attention. Users seek improved reporting tools and a more intuitive design while expressing interest in refined mobile functionality and better documentation.

What are the key features of ServiceNow?

Customizability: Enables tailored workflows to align with business processes.
Cloud-Based Integration: Allows seamless updates and operational sustainability.
Incident and Change Management: Supports efficient handling of IT-related issues.
Automation Capabilities: Automates repetitive tasks, enhancing productivity.
User-Friendly Design: Simplifies navigation and improves user interaction.
Comprehensive Reporting: Provides detailed insights for better decision-making.

What benefits and ROI should users anticipate from ServiceNow?

Improved Efficiency: Streamlines processes and reduces manual efforts.
Enhanced Productivity: Automates tasks, enabling focus on strategic initiatives.
Seamless Operations: Integrates across departments for unified management.
Effective IT Management: Smooth incident, change, and problem resolution.
Cost and Time Savings: Reduces operational costs through efficient workflow management.

ServiceNow finds implementation across industries like IT, HR, asset management, and help desks, addressing ticketing and configuration needs. Businesses use its dashboard for tracking performance metrics, enhancing decision-making in departments like HR service delivery. Its adaptability also makes it suitable for industries requiring robust operational management and process automation, driving efficiency and growth.

ServiceNow

Sample Customers

Oakwood Systems Group

AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow

Buyer's Guide

ServiceNow vs. Serviceaide ChangeGear

May 2026

Free Report: ServiceNow vs. Serviceaide ChangeGear

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