Serviceaide ChangeGear and Agiloft Service Desk Suite compete in the IT service management space. Agiloft Service Desk Suite has the upper hand due to its extensive feature set and customization capabilities.
Features: Serviceaide ChangeGear offers user-friendly workflow automation, efficient ticket management, and strong customer support. Agiloft Service Desk Suite provides a highly customizable platform, advanced automation capabilities, and seamless integrations.
Ease of Deployment and Customer Service: Serviceaide ChangeGear is known for its straightforward deployment and effective customer support, ensuring smooth implementation. Agiloft Service Desk Suite, though complex in deployment, offers comprehensive customer service and robust onboarding resources, which address deployment challenges.
Pricing and ROI: Serviceaide ChangeGear features a competitive setup cost and quick ROI through a straightforward pricing model. Agiloft Service Desk Suite's higher upfront cost is offset by long-term ROI and operational efficiencies justified by its extensive features and customization.
| Product | Mindshare (%) |
|---|---|
| Serviceaide ChangeGear | 1.2% |
| Agiloft Service Desk Suite | 0.6% |
| Other | 98.2% |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 11 |
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.
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