Try our new research platform with insights from 80,000+ expert users
Serviceaide ChangeGear Logo

Serviceaide ChangeGear pros and cons

Vendor: Serviceaide
3.8 out of 5
 

Serviceaide ChangeGear Pros review quotes

it_user158868 - PeerSpot reviewer
IT Support Specialist at a marketing services firm with 51-200 employees
Oct 27, 2014
Essential service management solution all in one, like 100- for service request, 200- for change request, 300- for incidents, 400- for problems.
it_user159396 - PeerSpot reviewer
Senior Consultant at a tech consulting company with 501-1,000 employees
Oct 29, 2014
This is the best product for Large Infrastructure companies/organizations to monitor their infrastructures/servers etc.
it_user158724 - PeerSpot reviewer
Technology Manager at a educational organization with 1,001-5,000 employees
Nov 19, 2014
The ability to add Additional Information Screens on the fly.
Find out what your peers are saying about Serviceaide, ServiceNow, Broadcom and others in IT Service Management (ITSM). Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user166587 - PeerSpot reviewer
IT Project Manager at a tech consulting company with 51-200 employees
Nov 30, 2014
Improved the effectiveness of my Service Desk Team and improved the SLA timing.
it_user346461 - PeerSpot reviewer
Software Application Engineer Sr. at a financial services firm with 1,001-5,000 employees
Nov 25, 2015
The most valuable features for me are scalable architecture, customization potential where the UI, background, and data movement allow you to tailor to the nitty gritty details of what you might need in your environment, and advanced workflow management.
it_user345498 - PeerSpot reviewer
ITSM Consultant at a tech services company with 1,001-5,000 employees
Feb 11, 2016
It's quite a complete entry into the SaaS ITSM market with a reasonable price point.
it_user347802 - PeerSpot reviewer
Sr. Knowledge Management at a financial services firm with 1,001-5,000 employees
Nov 29, 2015
It’s provided self-service and automation, notifications, and reporting, and it’s good on a day-to-day and macro perspective.
it_user347808 - PeerSpot reviewer
Technical Architect / Dev Lead at a media company with 1,001-5,000 employees
Nov 29, 2015
The support is pretty good, the follow up is great; it is 24 hours, so that’s been useful, and it has a good escalation path, which is essential.
it_user347958 - PeerSpot reviewer
Systems Support Analyst at a healthcare company with 1,001-5,000 employees
Nov 30, 2015
This is really easy solution to scale up and get get going to add new catalog items.
it_user347964 - PeerSpot reviewer
Service Desk Team Lead at a healthcare company with 1,001-5,000 employees
Nov 30, 2015
The most valuable feature is the ability to easily create service catalogues for our customers, something that we didn't have previously with the other tool we were using, which was SDM.
 

Serviceaide ChangeGear Cons review quotes

it_user158868 - PeerSpot reviewer
IT Support Specialist at a marketing services firm with 51-200 employees
Oct 27, 2014
When tickets are closed occasionally, it is quite hard to reopen it, which will cause lost-tickets.
it_user159396 - PeerSpot reviewer
Senior Consultant at a tech consulting company with 501-1,000 employees
Oct 29, 2014
Few probes need improvement in their function and the way they get deployed for monitoring.
it_user158724 - PeerSpot reviewer
Technology Manager at a educational organization with 1,001-5,000 employees
Nov 19, 2014
Actually this product and its limitations reduced the Service Desk effectiveness compared to the product we were using.
Find out what your peers are saying about Serviceaide, ServiceNow, Broadcom and others in IT Service Management (ITSM). Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user166587 - PeerSpot reviewer
IT Project Manager at a tech consulting company with 51-200 employees
Nov 30, 2014
We had a lot of issues with non-Windows servers during implementation.
it_user346461 - PeerSpot reviewer
Software Application Engineer Sr. at a financial services firm with 1,001-5,000 employees
Nov 25, 2015
This is not appropriate for a small or even a medium-sized business. Too much overhead for a small company.
it_user345498 - PeerSpot reviewer
ITSM Consultant at a tech services company with 1,001-5,000 employees
Feb 11, 2016
Importing data with relations is difficult and could be better.
it_user347802 - PeerSpot reviewer
Sr. Knowledge Management at a financial services firm with 1,001-5,000 employees
Nov 29, 2015
It loses points because it’s not GUI enough, too code-y.
it_user347808 - PeerSpot reviewer
Technical Architect / Dev Lead at a media company with 1,001-5,000 employees
Nov 29, 2015
I would love to see better two-factor authentication as that would really help us and make a big difference.
it_user347958 - PeerSpot reviewer
Systems Support Analyst at a healthcare company with 1,001-5,000 employees
Nov 30, 2015
We have been seeing a little bit of latency here and there, but we haven't been able to identify it.
it_user347964 - PeerSpot reviewer
Service Desk Team Lead at a healthcare company with 1,001-5,000 employees
Nov 30, 2015
Usability for IT analysts could be improved.