Using the self-service functionalities we have been able to eliminate a lot of the support phone calls, and actually reduce a lot of our help desk staff.
Service Desk Team Lead at a healthcare company with 1,001-5,000 employees
Nov 30, 2015
The most valuable feature is the ability to easily create service catalogues for our customers, something that we didn't have previously with the other tool we were using, which was SDM.
Software Application Engineer Sr. at a financial services firm with 1,001-5,000 employees
Nov 25, 2015
The most valuable features for me are scalable architecture, customization potential where the UI, background, and data movement allow you to tailor to the nitty gritty details of what you might need in your environment, and advanced workflow management.
