NinjaOne vs Serviceaide ChangeGear comparison

NinjaOne and Serviceaide are both solutions in the IT Service Management (ITSM) category. NinjaOne is ranked #7 with an average rating of 8.5, while Serviceaide is ranked #29. NinjaOne holds a 2.0% mindshare in ISM, compared to Serviceaide’s 1.6% mindshare. Additionally, 95% of NinjaOne users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

NinjaOne

Read 25 NinjaOne reviews

11,770 Views
1,530 Comparison Views

95% willing to recommend

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

1,844 Views
1,254 Comparison Views

85% willing to recommend

NinjaOne

Serviceaide ChangeGear

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Serviceaide ChangeGear and NinjaOne are two competing products in IT service management. NinjaOne holds an edge due to its comprehensive features and adaptability across various IT environments.

Features: Serviceaide ChangeGear offers robust change management, automation capabilities, and streamline deployment processes. NinjaOne includes extensive remote monitoring, thorough management tools, and significant adaptability for different IT environments.

Room for Improvement: Serviceaide ChangeGear could enhance its remote monitoring tools, broaden device management capabilities, and increase feature breadth for versatility. NinjaOne can improve out-of-the-box configuration, third-party application updates, and provide a more detailed UI for customization.

Ease of Deployment and Customer Service: ChangeGear provides streamlined deployment with responsive support teams for quick setup. NinjaOne offers flexible deployment options and extensive customer service support, ensuring a smooth transition and effective problem resolution, making it more adaptable for a variety of business requirements.

Pricing and ROI: Serviceaide ChangeGear is attractive for budget-conscious businesses with its lower initial cost, delivering solid ROI through efficient tools. NinjaOne, though requiring a higher initial investment, justifies its price with enhanced IT management capabilities and superior ROI due to its comprehensive feature set and overall performance.

To learn more, read our detailed NinjaOne vs. Serviceaide ChangeGear Report (Updated: April 2026).

Buyer's Guide

NinjaOne vs. Serviceaide ChangeGear

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NinjaOne

Ranking in Help Desk Software

8th

Ranking in IT Service Management (ITSM)

7th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Network Monitoring Software (10th), Server Monitoring (3rd), Remote Access (8th), Vulnerability Management (18th), Mobile Device Management (MDM) (4th), IT Alerting and Incident Management (6th), Remote Monitoring and Management (RMM) (1st), Patch Management (3rd), MSP Backup (1st), Unified Endpoint Management (UEM) (5th)

Serviceaide ChangeGear

Ranking in Help Desk Software

28th

Ranking in IT Service Management (ITSM)

29th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the IT Service Management (ITSM) category, the mindshare of NinjaOne is 2.0%, down from 3.2% compared to the previous year. The mindshare of Serviceaide ChangeGear is 1.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM) Mindshare Distribution
Product	Mindshare (%)
NinjaOne	2.0%
Serviceaide ChangeGear	1.6%
Other	96.4%

IT Service Management (ITSM)

Featured Reviews

Not Joseph Pearson

Assistant Vice President, Tech Solutions at LPL Financials

Has simplified remote software delivery and script management but needs improved reporting flexibility and better Mac support

NinjaOne's best features include ease of use regarding enablement and deployment, a broad selection and ability of software enablement, and API deliveries. Using CrowdStrike, we are able to tie in NinjaOne's API to have these automatically deliver to endpoints upon addition of those devices to a group with that policy deployed to it. NinjaOne has positively impacted our organization by making delivery easier for our end users and improving the ability to create scripts, manage scripts, and check status of devices and their compliance. This easier delivery with NinjaOne gives us oversight on devices without having to be on the call or remoted in directly to a device.

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Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The installation is easy, it only took two minutes."

"NinjaOne allows even small teams of three users to support over 400 desktops and keep them up to date and working at peak performance."

"The best features NinjaOne offers are that I can see every device across the network regardless of location, and it is fantastic at being able to really control everything we have."

"NinjaOne has positively impacted my organization by providing an easier way to deploy machines, manage them, troubleshoot, and assist people."

"We can use it for remote monitoring, and it also works great as a troubleshooting tool. We are able to open up a command line or a PowerShell session remotely without having to disrupt the user. They have a limited network device monitoring capability, but for workstation servers, we have the event logs. We can do performance monitoring, system changes, software deployment, and patch management. We can also push scripts. It has a very simple web interface. There are no additional things to do there. Security is also pretty good. It does the same things that the other competitor's tools do. One of the advantages of Ninja is that they have a more capable mobile app, which allows you to see the alerts immediately. I get alerted to major critical issues."

"The customer support at NinjaOne is excellent, rated ten out of ten."

"The most valuable feature we have found currently is probably patch management."

"Good at managing updates and for remote support."

More NinjaOne pros

"The solution is a highly mature product, and because of this, it can stand up to any other product on the market."

"Improved the effectiveness of my Service Desk Team and improved the SLA timing."

"This is really easy solution to scale up and get get going to add new catalog items."

"This is the best product for Large Infrastructure companies/organizations to monitor their infrastructures/servers etc."

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

"It provides us with a very easy and flexible UI for CA Nimsoft Service Desk 7."

"The most valuable features for me are scalable architecture, customization potential where the UI, background, and data movement allow you to tailor to the nitty gritty details of what you might need in your environment, and advanced workflow management."

"The support is pretty good, the follow up is great; it is 24 hours, so that’s been useful, and it has a good escalation path, which is essential."

More Serviceaide ChangeGear pros

Cons

"Improvements could be made to reduce NinjaOne's functionalities to focus more on inventory or remote help tools."

"The solution could improve by optimizing the internet connection being used."

"To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device, and secondly, the macOS support is also what keeps it from being a higher score."

"The reporting is lackluster. NinjaOne is great for maintaining systems, but it's hard to use it to understand the state that systems are in without going in and mining the information myself. I rate the reporting two out of 10."

"The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing."

"Customer support is active and proactive, but not reachable 24/7, which is an issue."

More NinjaOne cons

"It loses points because it’s not GUI enough, too code-y."

"When tickets are closed occasionally, it is quite hard to reopen it, which will cause lost-tickets."

"Few probes need improvement in their function and the way they get deployed for monitoring."

"I would love to see better two-factor authentication as that would really help us and make a big difference."

"Importing data with relations is difficult and could be better."

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

"This is not appropriate for a small or even a medium-sized business. Too much overhead for a small company."

"The deployment was very difficult to handle. It's an unnecessarily difficult process that requires third-party assistance to do correctly."

More Serviceaide ChangeGear cons

Pricing and Cost Advice

"NinjaOne is a little expensive but is still cheaper than competitors like Acronis or Veeam."

"The product's pricing depends on the number of PCs or devices."

"We got a pretty good deal. It was fairly affordable."

"It roughly costs $400 a month. It provides a good value because of the number of tools that you get in the solution. I would rate it a four out of five in terms of pricing. There are no additional costs other than the standard licensing fees."

"NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product."

"I rate the solution’s pricing a five out of ten, where one is the lowest and ten is the most expensive."

"The pricing is reasonable and cheaper than ConnectWise."

"NinjaRMM uses a subscription model."

More NinjaOne pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

10%

Comms Service Provider

Financial Services Firm

Manufacturing Company

Construction Company

15%

Comms Service Provider

Financial Services Firm

Religious Institution

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	17
Midsize Enterprise	3
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	11

Questions from the Community

What is your experience regarding pricing and costs for NinjaOne?

My experience with pricing, setup cost, and licensing is that I think it is very reasonable for the product that we get.

See all answers

What needs improvement with NinjaOne?

To improve NinjaOne, there should be better integration between multiple different software including Cisco and Meraki.

See all answers

What is your primary use case for NinjaOne?

My main use case for NinjaOne is managing machines over multiple networks and locations. For managing machines across those networks or locations, we have NinjaOne deployed on all our machines, and...

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Product Reports

Buyer's Guide

NinjaOne

April 2026

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Buyer's Guide

IT Service Management (ITSM)

April 2026

Download Serviceaide ChangeGear product report

Also Known As

No data available

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Overview

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

NinjaOne

Serviceaide ChangeGear enhances IT operations with a focus on change management, delivering a robust platform for streamlining processes and improving efficiency.

Serviceaide ChangeGear provides a comprehensive suite of tools for managing IT environments. Its capabilities allow for seamless integration with existing systems, thus facilitating improved decision-making and efficient process execution. Built for enterprises seeking to optimize IT service management, it supports alignment with business objectives. Designed with scalability in mind, users can leverage ChangeGear's functionalities to support growth and adaptability in dynamic environments.

What are the key features of ChangeGear?

Change Management: Facilitates smooth planning and execution of changes, reducing risks and downtime.
Integration Capabilities: Seamlessly integrates with other IT and business systems for cohesive operations.
Automation: Automates routine tasks to improve efficiency and reduce human error.
Self-Service Portal: Enhances user experience by empowering users with tools to manage their requests independently.

What benefits or ROI can users expect?

Increased Efficiency: Streamlines IT processes, allowing for better resource utilization.
Risk Mitigation: Effectively manages change to minimize risks associated with IT alterations.
Scalability: Supports business growth with adaptable and scalable processes.
Cost Reduction: Reduces operational costs through automation and improved resource management.

Serviceaide ChangeGear is implemented across industries including finance and healthcare to support their complex IT infrastructure needs. It effectively addresses sector-specific challenges, enabling these industries to maintain robust IT governance and compliance without compromising operational efficiency.

Serviceaide

Sample Customers

Status Pros, Mitchell and Company

Oakwood Systems Group

Buyer's Guide

NinjaOne vs. Serviceaide ChangeGear

April 2026

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