Serviceaide ChangeGear vs Spiceworks comparison

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Serviceaide ChangeGear

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Executive SummaryUpdated on Dec 1, 2024

Serviceaide ChangeGear and Spiceworks are competing products in the IT service management space. Serviceaide ChangeGear seems to have the upper hand in pricing and support, while Spiceworks stands out with its robust features and value-to-cost ratio.

Features: Serviceaide ChangeGear includes valuable incident management, workflow automation, and comprehensive IT service solutions. Spiceworks offers strong asset management, network monitoring, and helpdesk capabilities, making it attractive for infrastructure management.

Room for Improvement: Serviceaide ChangeGear can improve by enhancing asset management features, expanding integration options, and simplifying the user interface. Spiceworks could benefit from more structured support options, advanced customization capabilities, and improved inventory accuracy.

Ease of Deployment and Customer Service: Spiceworks employs a straightforward deployment model and community-driven support for quick IT environment integration. Serviceaide ChangeGear provides structured support and tailored setup assistance, aligning with enterprises needing in-depth guidance.

Pricing and ROI: Serviceaide ChangeGear offers competitive setup costs with structured pricing plans for predictability and ROI, appealing to budget-conscious IT departments. Spiceworks, with its free-to-use model, provides substantial cost savings and attractive ROI, though ROI may vary based on organizational needs and feature utilization.

To learn more, read our detailed Serviceaide ChangeGear vs. Spiceworks Report (Updated: April 2026).

Serviceaide ChangeGear vs. Spiceworks

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Helped 893,221 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Serviceaide ChangeGear

Ranking in Help Desk Software

28th

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (29th)

Spiceworks

Ranking in Help Desk Software

14th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (10th), IT Infrastructure Monitoring (44th)

Mindshare comparison

As of May 2026, in the Help Desk Software category, the mindshare of Serviceaide ChangeGear is 1.7%, up from 0.4% compared to the previous year. The mindshare of Spiceworks is 1.7%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Mindshare Distribution
Product	Mindshare (%)
Spiceworks	1.7%
Serviceaide ChangeGear	1.7%
Other	96.6%

Help Desk Software

Featured Reviews

Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

"This is really easy solution to scale up and get get going to add new catalog items."

"It’s provided self-service and automation, notifications, and reporting, and it’s good on a day-to-day and macro perspective."

"It's quite a complete entry into the SaaS ITSM market with a reasonable price point."

"The support is pretty good, the follow up is great; it is 24 hours, so that’s been useful, and it has a good escalation path, which is essential."

"CA Technologies support is excellent."

"Essential service management solution all in one, like 100- for service request, 200- for change request, 300- for incidents, 400- for problems."

"The solution is a highly mature product, and because of this, it can stand up to any other product on the market."

More Serviceaide ChangeGear pros

"Spiceworks gives you a very good but basic help desk platform that is easy to implement and use."

"Ticketing works really well."

"Spiceworks managed all tasks of the company on a daily routine, helping track priorities, knowledge base, and manage the incoming tickets from customers and inside projects, giving the employees one place to observe the correct state of the company productivity."

"Spiceworks was the best product per our testing, and was recommended by other IT professionals at the time."

"Spiceworks is very easy to install and configure generally."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"The solution is easy to use and easy to manage."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

More Spiceworks pros

Cons

"When tickets are closed occasionally, it is quite hard to reopen it, which will cause lost-tickets."

"The deployment was very difficult to handle. It's an unnecessarily difficult process that requires third-party assistance to do correctly."

"I would love to see better two-factor authentication as that would really help us and make a big difference."

"Actually this product and its limitations reduced the Service Desk effectiveness compared to the product we were using."

"It loses points because it’s not GUI enough, too code-y."

"We have been seeing a little bit of latency here and there, but we haven't been able to identify it."

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

"Flexibility to customize."

More Serviceaide ChangeGear cons

"On larger networks, performance can be slow."

"Right now, if you have >2000 endpoints in Spiceworks, you will probably hate using it just because it's so bogged down."

"I am unable to provide suggestions for improvement at this moment."

"One of the biggest ways in which Spiceworks could improve is by developing better and more automated workflows. For example, in another solution called ServiceDesk by ManageEngine, you can have levels of approval in the event that there is a request for new software, or when someone requests a VPN or WiFi connection. This kind of multi-stage approval feature provided by ServiceDesk does not appear to exist in Spiceworks, and it is one of their main shortcomings for me."

"I am a bit emotionally triggered and pissed off because of it because it's wasting my time and it's not what I want."

"Since Spiceworks is a free tool, it's not very scriptable or customizable."

"Attachment handling within a ticket could be improved; only one item can be attached at a time unless email is used."

"The help desk ticketing system is functional but fairly basic."

More Spiceworks cons

Pricing and Cost Advice

Information not available

"The product is free! Get it now."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The tool is cheap."

"It's free."

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Construction Company

15%

Comms Service Provider

Financial Services Firm

Religious Institution

Construction Company

12%

Computer Software Company

10%

Manufacturing Company

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	14
Large Enterprise	10

Questions from the Community

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What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

See all answers

What is your primary use case for Spiceworks?

If our customers need backup support, we can work with them and provide it. Whatever solution the customer requires, we will ensure it is provided.

See all answers

What advice do you have for others considering Spiceworks?

It performs its intended functions. We may use it, but perhaps not for ourselves, but for our customers, potentially with Channel Partners. Whenever we are posting any query or reply on a ticket, i...

See all answers

Comparisons

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Compared 19% of the time

Clarity SM vs Serviceaide ChangeGear

Compared 13% of the time

BMC Helix ITSM vs Serviceaide ChangeGear

Compared 8% of the time

TOPdesk vs Serviceaide ChangeGear

Compared 5% of the time

Infraon Desk vs Serviceaide ChangeGear

Compared 3% of the time

More Serviceaide ChangeGear Competitors

ServiceNow vs Spiceworks

Compared 8% of the time

Zabbix vs Spiceworks

Compared 7% of the time

Nagios XI vs Spiceworks

Compared 5% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 5% of the time

Lansweeper vs Spiceworks

Compared 5% of the time

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Product Reports

IT Service Management (ITSM)

Download Serviceaide ChangeGear product report

Download Spiceworks product report

Also Known As

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

No data available

Overview

Serviceaide ChangeGear enhances IT operations with a focus on change management, delivering a robust platform for streamlining processes and improving efficiency.

Serviceaide ChangeGear provides a comprehensive suite of tools for managing IT environments. Its capabilities allow for seamless integration with existing systems, thus facilitating improved decision-making and efficient process execution. Built for enterprises seeking to optimize IT service management, it supports alignment with business objectives. Designed with scalability in mind, users can leverage ChangeGear's functionalities to support growth and adaptability in dynamic environments.

What are the key features of ChangeGear?

Change Management: Facilitates smooth planning and execution of changes, reducing risks and downtime.
Integration Capabilities: Seamlessly integrates with other IT and business systems for cohesive operations.
Automation: Automates routine tasks to improve efficiency and reduce human error.
Self-Service Portal: Enhances user experience by empowering users with tools to manage their requests independently.

What benefits or ROI can users expect?

Increased Efficiency: Streamlines IT processes, allowing for better resource utilization.
Risk Mitigation: Effectively manages change to minimize risks associated with IT alterations.
Scalability: Supports business growth with adaptable and scalable processes.
Cost Reduction: Reduces operational costs through automation and improved resource management.

Serviceaide ChangeGear is implemented across industries including finance and healthcare to support their complex IT infrastructure needs. It effectively addresses sector-specific challenges, enabling these industries to maintain robust IT governance and compliance without compromising operational efficiency.

Serviceaide

Spiceworks is a freeware IT management tool offering efficient ticketing systems and inventory management with Active Directory integration, making it user-friendly and effective for network monitoring.

Spiceworks supports IT teams with device management and network visibility through strong community backing, ease of use, and comprehensive features like reporting and asset tracking. Its cost-effectiveness is attractive, though users seek improvements such as more customization, better ticketing, enhanced stability, and improved integration capabilities. Security, performance, and scalability are key focuses for enhancement.

What are the key features of Spiceworks?

Ticketing System: Simplifies incident logging and service requests.
Inventory Management: Tracks IT assets efficiently.
Network Monitoring: Offers reliable network oversight.
Active Directory Integration: Seamless integration for user management.
Community Support: Access to troubleshooting and insights.
Reporting: Facilitates in-depth analysis through reports.

What benefits and ROI should users expect?

Cost-Effectiveness: Lowers expenses for IT management.
Ease of Integration: Fits smoothly into existing systems.
Improved IT Support: Enhances incident response and monitoring.
Global Collaboration: Facilitates network management across locations.
Resource Efficiency: Streamlines operational tasks for IT teams.

In many industries, Spiceworks is utilized for managing infrastructure, facilitating network oversight, and documenting IT services. Teams efficiently manage networks globally, monitor devices like routers and switches, and provide IT support without reliance on managed service vendors, making integration straightforward.

Sample Customers

Oakwood Systems Group

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino

Serviceaide ChangeGear vs. Spiceworks