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KACE Asset Management Appliance vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 1, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

KACE Asset Management Appli...
Ranking in IT Asset Management
18th
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
7
Ranking in other categories
No ranking in other categories
ServiceNow
Ranking in IT Asset Management
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
230
Ranking in other categories
Help Desk Software (1st), IT Service Management (ITSM) (1st), Rapid Application Development Software (2nd), No-Code Development Platforms (1st)
 

Mindshare comparison

As of May 2026, in the IT Asset Management category, the mindshare of KACE Asset Management Appliance is 1.9%, up from 0.9% compared to the previous year. The mindshare of ServiceNow is 12.9%, down from 21.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Asset Management Mindshare Distribution
ProductMindshare (%)
ServiceNow12.9%
KACE Asset Management Appliance1.9%
Other85.2%
IT Asset Management
 

Featured Reviews

Adam Augustín - PeerSpot reviewer
Country Manager at Prianto Ltd
Remote control and massive deployment streamline operations efficiently
It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purchasing is understandable yet can be a hurdle. A focus on more simplicity and user-friendly features would be beneficial. More training deals, up-to-date articles, and improved documentation would help users navigate the solution more intuitively.
Hemanthreddy Vakiti - PeerSpot reviewer
Data engineer at a tech vendor with 10,001+ employees
Structured workflows have improved SLA compliance and now support prioritized incident handling
I think the licensing and pricing of ServiceNow is quite expensive compared to other tools. For large organizations, it is acceptable, but specifically for small and medium organizations to track incidents or change requests, ServiceNow is quite expensive. Sometimes performance can be slow when workflows and integrations are configured for complex tasks. For advanced customizations or advanced features which we rarely use, the documentation is not up to standard. The documentation needs to be improved for advanced customization features. However, the platform is stable overall and the features are quite good. The user experience and performance concerns I mentioned are areas I want to be improved. When many workflows and interactions are configured, performance is slow. For the features it is providing, it is quite expensive. If these performance features are improved, we can easily pay that price and get the return on investment.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If you consider cost, support, stability, and usability, then it's better; it's slightly on the costlier side, but it's much more stable than most of the other solutions."
"Remote control and massive deployment for fixing bugs and issues on multiple computers and systems at once are highly valued."
"The inventory in Quest KACE Asset Management Appliance is very valuable."
"The solution is scalable."
"We utilize the package management feature the most. We also use it for getting the inventory. Companies like us don't have an inventory or asset management system per se. A lot of companies, for instance, use SCCM as their asset management tool. We are using Quest KACE Asset Management Appliance for asset management, which is a good feature. The feature that I really like is to be able to upgrade to the Windows management systems or Windows version. It is very seamless, and I have found it fairly good."
"Feature-wise, I think it's more to do with the usability. It's pretty simple and it's got a very low learning curve, so that helps a lot. Feature-wise, things work pretty well as it's provided a lot of information available on the guides and the manuals, and things work as per the description."
"Quest KACE Asset Management Appliance is highly stable."
"The platform offers efficient stability."
"ServiceNow has got all the features and functionalities, it is a solid solution, it is also easy to get into and use, and it is certainly highly scalable."
"The biggest improvement I see is that unstructured work, which would primarily be worked on within spreadsheets or within emails, is able to be centralized, managed end-to-end, and have that visibility and structure in ServiceNow."
"For our work, ServiceNow's service catalogs and SDK integrations are the most valuable features."
"​The workflow capability for easy setup is powerful."
"From my standpoint, it's the process flexibility."
"It uses a common base of data and allows different types of records to pull from that same base of data."
"I think it's excellent in all of the ways that software can be."
"We are very happy with the product."
 

Cons

"It seems that it is a bit difficult to learn and purchase."
"The first thing I don't like about KACE is that it needs to have a proper service desk. The categories and the command section do not reflect the users and the permanent users porting commands on updating. There is an issue and delay in loading the commands. We also want a proper structure for infrastructure management. Also, the AI chatbot and user template options are missing."
"The price of the solution is high, it would be beneficial if it was more flexible and less expensive."
"Quest KACE Asset Management Appliance can improve by incorporating AI and machine learning into the solution."
"Sometimes, it feels like the inventory it takes is not 100% accurate. I would say it is correct 90% of the time. We have had some issues. So, we have to rely on some factors of inconsistency in the data."
"The remote desktop tool they are using needs improvement. They have integrated some third-party tools for remote desktop connections but that is a bit complicated. That can be further simplified."
"Quest KACE Asset Management Appliance could improve areas related to the management of updates, especially concerning new operating systems."
"The initial setup was burdensome."
"There's always room for improvement in terms of the ServiceNow UI."
"When we are using the solution on mobile phones on their networks the performance is reduced with a delay of approximately 8 seconds."
"A new user does need training or time to learn the solution before jumping in. It was very hard in the beginning to understand everything."
"The usability and user experience is a really big issue and needs to be improved."
"Some enhancements to the self-service platform would be helpful. That part is still a little barebone... Also, the mobile app is not bad, but it's limited."
"The RPA needs improvement. That's a new area for them that they're just entering into now."
"You can make the tool do anything, which may not always be a good thing."
"The solution could improve by making the CMDB integrate with a CI better to allow it to be seen across multiple platforms."
 

Pricing and Cost Advice

"I would rate the solution's pricing a six out of ten."
"Quest KACE Asset Management Appliance provides two remote desktop licenses which are helpful. The price of the solution is high, it would be beneficial if it was more flexible and less expensive."
"It is less expensive as compared to SCCM."
"The product is expensive."
"They could be more competitive with their licensing."
"The mandatory minimum is US$ 20,000 for licensing."
"The pricing is on the high side, but if you look at the stability and option to work, it's kind of justified."
"It has a higher cost compared to local/regional solutions."
"In Tunisia, the companies find the licensing costs to be expensive."
"We know that ServiceNow is not cheap, it's more expensive than other solutions. But we are trying to increase our ability to handle tickets so that the cost per ticket is less."
"$230 per user."
"The license model is based on a number of fulfillers (active users who play some role within the ServiceNow functionality). Therefore, you can serve as many end-users as you want, without additional costs."
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Top Industries

By visitors reading reviews
Financial Services Firm
18%
Construction Company
11%
Manufacturing Company
7%
Performing Arts
7%
Financial Services Firm
12%
Manufacturing Company
10%
Government
8%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Large Enterprise3
By reviewers
Company SizeCount
Small Business56
Midsize Enterprise35
Large Enterprise177
 

Questions from the Community

What is your experience regarding pricing and costs for Quest KACE Asset Management Appliance?
They are maybe on the higher end, however, their solutions suit bigger companies well. Building a solution out of smaller packages could end up being more expensive. Their pricing corresponds to th...
What needs improvement with Quest KACE Asset Management Appliance?
It seems that it is a bit difficult to learn and purchase. The requirement for employees to be certified before purchasing is understandable yet can be a hurdle. A focus on more simplicity and user...
What is your primary use case for Quest KACE Asset Management Appliance?
I am more on the sales side of the business, so I do not use it that much. However, companies with more than fifty employees already need such a tool, especially if they have more than twenty-five ...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Also Known As

KACE Asset Management Appliance, KACE Asset Management
No data available
 

Overview

 

Sample Customers

Coastal Community Credit Union, St. Dominic Hospital
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about KACE Asset Management Appliance vs. ServiceNow and other solutions. Updated: April 2026.
893,311 professionals have used our research since 2012.