ServiceNow and KACE Asset Management Appliance are competing in the IT asset management space, with ServiceNow being more versatile and scalable, while KACE offers robustness and comprehensive asset tracking. ServiceNow appears to have the upper hand in support and predictable pricing, whereas KACE is noted for its high ROI due to strong features.
Features: ServiceNow provides extensive integration capabilities, a flexible platform adaptable to various business needs, and robust automation tools. In comparison, KACE Asset Management Appliance offers detailed asset management functionalities, strong IT asset tracking, and is noted for license compliance management.
Room for Improvement: ServiceNow could enhance its initial setup process to be more cost-effective and further streamline its onboarding procedures. Additionally, expanding its out-of-box functionalities would be beneficial. KACE Asset Management Appliance could improve by shortening its lengthy setup time, offering more flexibility for customization, and enhancing its user interface to be more intuitive.
Ease of Deployment and Customer Service: ServiceNow's cloud-based deployment enables quick implementation and minimal maintenance while providing comprehensive support with rapid response. KACE Asset Management Appliance offers both cloud and on-premise models but may require a longer setup period. Both platforms receive positive feedback on their customer service, though ServiceNow's speed is frequently highlighted.
Pricing and ROI: ServiceNow may have higher setup costs but provides long-term value through scalability and adaptability for growing businesses. KACE Asset Management Appliance is more affordable initially and offers a significant ROI, especially for businesses needing detailed asset tracking and a lower total cost of ownership over time.
| Product | Market Share (%) |
|---|---|
| ServiceNow | 19.3% |
| KACE Asset Management Appliance | 1.0% |
| Other | 79.7% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 54 |
| Midsize Enterprise | 36 |
| Large Enterprise | 163 |
KACE Asset Management Appliance enhances asset usability with popular package management and inventory features, ideal for companies that lack systems. The tool provides seamless Windows upgrades, remote control, and deployment, making it essential for businesses managing multiple devices.
KACE Asset Management Appliance provides streamlined asset management, featuring prominent package management and inventory functionalities that support seamless Windows upgrades and remote control for bug fixing. Users greatly value its capabilities for remote printer work and automated compliance reporting. Suggested improvements include enhanced remote desktop integration, more precise inventory accuracy, and effective service desk features. Simplifying these elements, integrating AI for better image management and operating system deployment would enhance its effectiveness. Updated documentation, user-friendly features, and enhanced training are needed to overcome learning challenges and certification requirements.
What are the most important features of KACE Asset Management Appliance?This appliance is frequently implemented by companies for deploying Windows and non-Windows patches, managing IT service desks and assets, and facilitating software installations. Common within private cloud environments, it supports businesses managing over fifty employees, numerous clients, and a distributed workforce who need consolidated data management for effective IT operations.
ServiceNow is a cloud-based task-management platform that specializes in IT operations management (ITOM), IT services management (ITSM), and IT business management (ITBM). ServiceNow allows users to manage their teams, projects, and customer interactions using a variety of different plugins and apps with which it easily integrates.
ServiceNow offers prebuilt applications to support any process, as well as a framework and tools that allow you to build your own.
ServiceNow’s service management solutions include change, request, incident, problem, and cost management, as well as HR, IT, field service, and facilities management solutions. They also cover business management solutions such as vendor performance management, financial management, performance analytics and project portfolio suite, as well as governance, risk, and compliance.
“The Smarter Way to Workflow”
ServiceNow’s activities, processes, and tasks are overseen as part of a comprehensive managed workflow that supports such features as real-time collaboration, communication, and resource sharing. ServiceNow’s suite of products allow for operation using serverless computing, and include the categories of Business Apps, Customer Service, HR, IT, and Security.
ServiceNow can be used to support most workflows because of the wide range of tools it offers. These include on-suite ticketing tools, predictive modeling to manage workflows, and benchmarking for the tracking of progress. ServiceNow can assist with artificial intelligence and machine learning processes and can be used to organize the cases of a help/service desk as well as for instance management and problem management. It also smoothly integrates with many legacy systems.
ServiceNow offers service management software for industries including:
Cloud services
Education
Financial services
Government
Healthcare
Manufacturing
Telecommunications
Reviews from Real Users
PeerSpot users prefer ServiceNow to its competitors because of its scalability, stability, and ease of use. It helps everyone in the company to be on the same page by creating a single source of record across all departments. One user stated that “I’ve definitely used over 20 project management solutions, but they can't be compared with ServiceNow.” Another said that “ServiceNow is an industry leader in multiple areas and provides an excellent ROI.”
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