Kentik and New Relic both compete in the field of network and application performance monitoring. While Kentik offers robust network traffic management capabilities, New Relic has the upper hand in application performance monitoring with advanced analytics.
Features: Kentik offers comprehensive network traffic analysis and optimization, providing real-time visibility with tools like Data Explorer. It enhances security with DDoS alerting and offers efficient troubleshooting solutions. New Relic provides robust application performance monitoring with real-time error tracking, user-friendly dashboards, and custom instrumentation, offering deep insights into server and application performance.
Room for Improvement: Kentik could improve usability by enhancing user permissions and tailoring alerting options. New Relic would benefit from better data privacy controls and more competitive pricing strategies. Both could refine error insights and transaction capabilities.
Ease of Deployment and Customer Service:Kentik supports on-premises and private cloud deployments, providing exceptional customer service with prompt support and proactive communication. New Relic is ideal for public cloud and hybrid environments, offering highly praised support. Both companies excel in problem resolution and availability of technical support.
Pricing and ROI: Kentik offers competitive pricing for network management, providing significant ROI through operational efficiency despite potential high costs. New Relic is effective but often expensive, especially in complex implementations. It offers various pricing models but remains at a higher price point, delivering substantial value with its feature-rich platform.
In production environments, especially for service providers on IP networks and data centers, Kentik helps in reducing the time to identify and resolve issues.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
One of the metrics that helped as a return on investment was the ability to detect issues faster and troubleshoot more quickly, which in turn helped to achieve a much better service level agreement with customers.
I have mostly used forums for any support needed because the setup is straightforward and the documentation is quite good.
They have monthly calls and discuss the product roadmap with us to determine what is needed.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
Kentik's integration with Kubernetes makes scaling easier.
You can scale as many devices and tests as you want, but you should have a good number of credits in your accounts.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
New Relic's scalability is good based on my experience, and it can handle my organization's needs as they grow.
In production, however, dimensioning of the underlying platforms is something to be mindful of.
Based on stability, I would give Kentik a nine.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
More work is required to integrate AI for troubleshooting, simplifying root cause analysis, and providing suggested solutions for network issues.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
The pricing is good and aligns with the market target.
Kentik’s pricing is competitive in the marketplace.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
The most important feature is cybersecurity.
One of the most valuable features of Kentik, especially for service providers, is its ability to visualize all the BGP peering and the status of the BGP peering platform.
Kentik is easy to use and set up.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
| Product | Market Share (%) |
|---|---|
| New Relic | 1.5% |
| Kentik | 1.2% |
| Other | 97.3% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 3 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 71 |
Kentik's AIOps Network Traffic Intelligence platform unifies network operations, performance, security, and business intelligence.
With a purpose-built big data engine delivered as public or private SaaS, Kentik captures a high-resolution view of actual network traffic data and enriches it with critical application and business data, so every network event or analysis can be tied to revenue & costs, customer & user experience, performance & risk.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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