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LastPass Business vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.1
LastPass Business boosts security and efficiency, saves time, and reduces tech support needs, proving cost-effective for organizations.
Sentiment score
5.6
ServiceNow IT Operations Management enhances efficiency and ROI, covering costs quickly while boosting workflow speed and asset management.
It has positively impacted my company not only by saving my technical time and allowing my team to service more customers, but because of this, my company is able to save on the number of techs we need to employ.
Technical Service Specialist at PwC
I have seen a return on investment, as it has decreased the risk of lost digital assets, decreased IT management time by forty to fifty percent, and increased our security to forty-five to fifty percent.
Finance Manager at Saint-Gobain ADFORS CZ s.r.o.
It is a secured and automated way for logins and identity management, which leads to easier handling.
Senior Software Engineer at Procter & Gamble
It reduced staffing needs from four full-time staff to fewer due to automation.
Account Manager at a consultancy with 11-50 employees
 

Customer Service

Sentiment score
7.7
LastPass Business support is 24/7 but faces challenges with phone access, transition delays, and inconsistent technical assistance.
Sentiment score
6.2
ServiceNow IT Operations Management support is generally responsive but inconsistent, necessitating better training and process clarity.
Customer support is very responsive, meaning they are available 24/7 and reachable through a variety of means.
Senior Software Engineer at GPA
The customer support for LastPass Business is very proactive and responsive.
Technical Service Specialist at PwC
I would recommend LastPass Business because it has improved security in my organization.
Human Resources Manager at Dow
They respond promptly when we call to open a ticket.
Chief Information Officer at a energy/utilities company with 201-500 employees
For minor issues, the team takes a month's time to provide a fix.
Solution architect at a tech vendor with 10,001+ employees
The response time of technical support could be improved.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
7.4
LastPass Business offers scalable password management with effective user permissions; however, global administration and integration need improvements.
Sentiment score
7.3
ServiceNow IT Operations Management is highly praised for scalable solutions and strong performance, especially in medium to large enterprises.
I would say it is very scalable because it can handle my organization's growth.
Senior Software Engineer at Procter & Gamble
It can handle all the accounts and other applications of my organization.
Technical Support Engineer at Capgemini
It can be used by any size of organization, whether small, medium, or large.
Senior Software Engineer at EY
ServiceNow ITOM scales very well to small and medium businesses.
Account Manager at a consultancy with 11-50 employees
It integrates with every single tool, even external tools.
Business analyst at a financial services firm with 10,001+ employees
 

Stability Issues

Sentiment score
7.8
LastPass Business is stable and reliable for password management, with improved LDAP sync and occasional browser-related glitches.
Sentiment score
7.6
ServiceNow IT Operations Management is stable and reliable, with high ratings but occasional performance issues in complex deployments.
No downtime or lagging has been experienced.
Digital Marketing Manager at Nestle
I have not experienced any downtime or lagging.
Senior Software Engineer at EY
LastPass Business is very stable because I have not experienced any lagging or downtime.
Technical Support Engineer at Capgemini
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
Business analyst at a financial services firm with 10,001+ employees
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Solution architect at a tech vendor with 10,001+ employees
 

Room For Improvement

LastPass Business users seek UI, app, and extension improvements, better integration, admin features, enhanced security, and customization options.
ServiceNow IT Operations Management faces cost, complexity, UI, integration, efficiency, and performance challenges, needing enhancements and customizations.
The extension sometimes has a problem and gives errors when saving a new password, especially the Chrome extension.
Business Development Manager at ISC
Another great option for LastPass Business would be to periodically notify me of logins that I have saved that have not been used for 12 months and above.
Technical Service Specialist at PwC
The mobile app should be enhanced to make the app more stable for Android, especially.
Digital Marketing Manager at Nestle
A more streamlined configuration process tailored to use cases and industry would be beneficial.
Chief Information Officer at a energy/utilities company with 201-500 employees
It provides many out-of-the-box functionalities along with customization options.
Solution architect at a tech vendor with 10,001+ employees
ServiceNow IT Operations Management is not very affordable for SMB customers.
Manager, Solution/Service Delivery at a tech services company with 51-200 employees
 

Setup Cost

LastPass Business offers scalable and cost-effective licensing, though some users cite pricing increases and true-up process issues.
ServiceNow IT Operations Management offers costly, customizable yearly licenses, seen as valuable for its comprehensive features despite high pricing.
My experience with LastPass Business pricing, setup cost, and licensing is that it is a very cost-effective and affordable tool.
Technical Service Specialist at PwC
The experience with pricing, setup cost, and licensing has been that the price is very cost-effective.
Digital Marketing Manager at Nestle
My experience with pricing, setup cost, and licensing is that this is one of the cost-effective tools.
Senior Software Engineer at Procter & Gamble
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
Account Manager at a consultancy with 11-50 employees
ServiceNow's pricing is expensive.
Chief Information Officer at a energy/utilities company with 201-500 employees
It is definitely high-priced compared to other products available in the same domain in the market.
Solution architect at a tech vendor with 10,001+ employees
 

Valuable Features

LastPass Business enhances security and efficiency with password management, seamless integrations, and centralized management for streamlined user access.
ServiceNow IT Operations Management streamlines ITSM with intuitive design, efficient process integration, real-time tracking, and seamless task management.
LastPass Business has positively impacted my organization because it is very secure. It has improved our security because LastPass Business protects passwords using strong and unique passwords that are stored in an encrypted vault for maximum protection.
Technical Service Specialist at PwC
The ability to share passwords between staff when needed without them being sent by email or passed around on notes makes it much more secure.
Digital Marketing Manager at Nestle
LastPass Business has positively impacted my organization because my whole organization has been using this tool for business, and now all employees are able to monitor password strength, usage, and even access to different accounts.
Senior Software Engineer at Procter & Gamble
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
Account Manager at a consultancy with 11-50 employees
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
Business analyst at a financial services firm with 10,001+ employees
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
Solution architect at a tech vendor with 10,001+ employees
 

Categories and Ranking

LastPass Business
Ranking in AIOps
6th
Average Rating
8.0
Reviews Sentiment
6.7
Number of Reviews
22
Ranking in other categories
Single Sign-On (SSO) (10th), Enterprise Password Managers (6th)
ServiceNow IT Operations Ma...
Ranking in AIOps
3rd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
45
Ranking in other categories
Event Monitoring (1st), Cloud Management (11th), IT Infrastructure Monitoring (11th)
 

Mindshare comparison

As of March 2026, in the AIOps category, the mindshare of LastPass Business is 0.8%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 6.0%, down from 7.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AIOps Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management6.0%
LastPass Business0.8%
Other93.2%
AIOps
 

Featured Reviews

John Lewis - PeerSpot reviewer
Senior Software Engineer at EY
Centralized password vault has transformed access control and dramatically improved security
LastPass Business is a seamless password management tool. Now we use it across the company and it helps streamline the storage and retrieval of the myriad of passwords that we all encounter on the web these days, making it easy to share across accounts and help individuals get access to the passwords they need to do their jobs quickly and easily. It is a better alternative than having to remember passwords or write them down on Post-it notes, especially as most of our staff has transitioned to remote work. It solves most of our information technology and cybersecurity issues. LastPass Business does a good job of organizing passwords and making it easy to share some and not others. I have a personal and a company LastPass Business account, and it is seamless to shift between them. The website autofill integration is great and makes logging into sites a breeze. Autofill helps us log in seamlessly to various apps where we do not have to remember the password; it automatically autofills the password and we are able to log in, saving a lot of time. LastPass Business has a good structure to manage different departments' passwords and suggests strong passwords when setting up new accounts. It allows users to not have to remember the password since it is saved securely. It has a Vault that saves and stores organization-wide credentials. I love that because it is very secure and saves time from having to ask a coworker for their logging information. We are able to share that information and remotely collaborate easily. It has increased our security by 40 to 55 percent because LastPass Business has a Vault that saves and stores organization-wide credentials where it is very secure and easy to access. It saves time from having to ask a coworker for their logging information, takes the stress out of worrying about internet security and related threats, and helps make the onboarding and offboarding process easier for the HR and OPS teams with little concern for employees changing logins and little to no worry about data breaches and other security issues. Since we deployed it, we do not have to waste time logging into multiple apps in my organization. It makes it very easy for new hires to be able to log in to multiple apps within LastPass Business, saving a lot of time. LastPass Business is deployed in my organization as a Hybrid Cloud.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
University
9%
Financial Services Firm
7%
Computer Software Company
7%
Manufacturing Company
11%
Computer Software Company
10%
Financial Services Firm
10%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Large Enterprise17
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise27
 

Questions from the Community

What is your experience regarding pricing and costs for LastPass Enterprise?
My experience with pricing, setup cost, and licensing is that it is a very cost-effective and affordable tool.
What needs improvement with LastPass Enterprise?
LastPass Business can be improved by making the user log section much clearer and having more accurate options. An improvement needed is to add an option in the settings that automatically changes ...
What is your primary use case for LastPass Enterprise?
My main use case for LastPass Business is that it is being used across the whole organization, helping us by unifying and centralizing password management for all our users. With users having more ...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is definitely high-priced compared to other products available in the same domain in the market.
What needs improvement with ServiceNow IT Operations Management?
We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...
What is your primary use case for ServiceNow IT Operations Management?
We are customers of ServiceNow IT Operations Management, using it for the ticketing systems and user management and change management. Change management and user management are the major use cases ...
 

Also Known As

LastPass Enterprise, Lastpasss Teams
ServiceNow ITOM
 

Overview

 

Sample Customers

Deakin University, Duke University, Code.org, Influitive, PeopleKeys, SMA Technologies, Skynamo
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about LastPass Business vs. ServiceNow IT Operations Management and other solutions. Updated: February 2026.
884,933 professionals have used our research since 2012.