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Logz.io vs OpenText Enterprise Security Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 29, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.2
Logz.io optimizes costs and efficiency, reducing troubleshooting time and enhancing system reliability for developers across projects.
Sentiment score
4.9
OpenText Enterprise Security Manager aids compliance and threat detection, though ROI clarity varies due to costs and licensing model.
The biggest ROI comes from the reduced troubleshooting effort, less time spent managing logging infrastructure, and faster issue resolution.
DevOps Engineer at Veefin
I find that using ArcSight Enterprise Security Manager (ESM) provides a valuable return on investment as it serves as a single point of glass for logs and data analysis.
Cloud Security Archirect at IBM
 

Customer Service

Sentiment score
4.9
Logz.io's customer service is responsive and proactive, though technical support occasionally delays, yet overall satisfaction is high.
Sentiment score
5.4
OpenText Enterprise Security Manager receives mixed reviews, with inconsistent technical support and reliance on self-resolution despite improvements.
The team is very responsive and knowledgeable whenever we need their assistance.
DevOps Engineer at Veefin
If I raise a P1 or P0 ticket, the response time is often delayed by four to eight hours.
Senior Security Engineer at Valuepoint Systems
I would rate the technical support of ArcSight Enterprise Security Manager (ESM) a nine as they are always available and responsive whenever we open a case.
Cloud Security Archirect at IBM
 

Scalability Issues

Sentiment score
7.6
Logz.io provides reliable, flexible scalability and workload management for diverse engineering teams without requiring architectural changes.
Sentiment score
5.9
OpenText Enterprise Security Manager is adaptable but costly, with licensing concerns affecting budget forecasting despite user satisfaction.
Logz.io handles the growing log volumes and additional services very well without requiring major architectural changes from our side.
DevOps Engineer at Veefin
It lacks some capabilities compared to other tools available in the market.
Senior Security Engineer at Valuepoint Systems
It is easy to scale, and I have not encountered any issues when we require more storage or deployment.
Cloud Security Archirect at IBM
 

Stability Issues

Sentiment score
7.8
Logz.io is reliable with rare outages, proactive notifications, and high satisfaction except when data limits are exceeded.
Sentiment score
5.1
OpenText Enterprise Security Manager's stability varies by environment, requiring proper setup; recent patches improve performance but challenges persist.
I would rate the stability of ArcSight Enterprise Security Manager (ESM) a nine because I have not encountered significant issues, unlike other solutions that sometimes have database errors.
Cloud Security Archirect at IBM
The stability of ArcSight Enterprise Security Manager (ESM) is not very robust.
Senior Security Engineer at Valuepoint Systems
 

Room For Improvement

Logz.io users recommend enhancing access control, documentation, AI features, dashboard customization, cost optimization, alert granularity, and public accessibility.
Users seek better reporting, UX, licensing, enhanced performance, integration, automation, AI advancements, and improved support and training.
Logz.io can be improved by adding more AI-assisted root cause analysis and by improving log retention flexibility.
DevOps Engineer at Veefin
I would like to see the detection and response features included in the next release of ArcSight Enterprise Security Manager (ESM), as security orchestration and automation are increasingly important.
Cloud Security Archirect at IBM
The integration aspect of ArcSight Enterprise Security Manager (ESM) needs improvement.
Senior Security Engineer at Valuepoint Systems
 

Setup Cost

Logz.io pricing is seen as transparent and adaptable, balancing costs with value, especially appreciated for larger data volumes.
OpenText Enterprise Security Manager is considered costly, with varied licensing options, and negotiation advised for potential discounts.
Organizations that start with clear logging standards and retention policies can integrate applications, cloud resources, and Kubernetes workloads early to maximize the observability benefits.
DevOps Engineer at Veefin
ArcSight Enterprise Security Manager (ESM) is very cheap compared to other tools.
Senior Security Engineer at Valuepoint Systems
I would rate the pricing of ArcSight Enterprise Security Manager (ESM) around seven, as it varies based on features and demand, making it more affordable for larger organizations, while smaller ones might find it expensive.
Cloud Security Archirect at IBM
 

Valuable Features

Logz.io offers efficient log management with AI-powered tools, scalable environments, and flexible billing, enhancing troubleshooting and incident response.
OpenText Enterprise Security Manager offers versatility, strong vendor support, effective event correlation, and user-friendly integration for enhanced security analysis.
Having logs from all the services and infrastructure in one place reduces our troubleshooting time and also improves incident response.
DevOps Engineer at Veefin
The ability to interpret data is highly valued.
Senior Security Engineer at Valuepoint Systems
The log analysis feature is particularly valuable as it allows analysts to interpret intrusion-related logs efficiently.
Cloud Security Archirect at IBM
 

Categories and Ranking

Logz.io
Ranking in Security Information and Event Management (SIEM)
57th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
9
Ranking in other categories
Log Management (44th)
OpenText Enterprise Securit...
Ranking in Security Information and Event Management (SIEM)
23rd
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
99
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Security Information and Event Management (SIEM) category, the mindshare of Logz.io is 0.8%, up from 0.3% compared to the previous year. The mindshare of OpenText Enterprise Security Manager is 1.6%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Information and Event Management (SIEM) Mindshare Distribution
ProductMindshare (%)
OpenText Enterprise Security Manager1.6%
Logz.io0.8%
Other97.6%
Security Information and Event Management (SIEM)
 

Featured Reviews

Udit Parekh - PeerSpot reviewer
DevOps Engineer at Veefin
Centralized logs have improved troubleshooting and now reduce production incident impact
Logz.io can be improved by adding more AI-assisted root cause analysis and by improving log retention flexibility. They can also provide additional dashboard customization options. Logz.io is a very mature and grown platform with very good features. Most improvements should be around automation, AI-driven insights, and cost visibility. Because Logz.io is a very mature and grown platform that is very good, cost optimization can be made for higher costs related to higher log volumes. For larger organizations, custom dashboards can be improved. In terms of root cause analysis, there can be more AI-assisted root cause analysis capabilities.
SM
Cloud Security Archirect at IBM
Unified log analysis has strengthened incident detection and supports continuous attack simulation
I do not have any areas for improvement in ArcSight Enterprise Security Manager (ESM) as I have not delved deeply into it; overall, it is a good package. I would like to see the detection and response features included in the next release of ArcSight Enterprise Security Manager (ESM), as security orchestration and automation are increasingly important.
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Comparison Review

VS
Manager, Enterprise Risk Consulting at a tech company with 1,001-5,000 employees
Jun 28, 2015
Qradar vs. ArcSight
Continuing with the SIEM posts we have done at Infosecnirvana, this post is a Head to head comparison of the two Industry leading SIEM products in the market – HP ArcSight and IBM QRadar Both the products have consistently been in the Gartner Leaders Quadrant. Both HP and IBM took over niche SIEM…
 

Top Industries

By visitors reading reviews
Comms Service Provider
13%
Financial Services Firm
11%
Construction Company
10%
Manufacturing Company
10%
Financial Services Firm
15%
Construction Company
11%
Marketing Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise1
Large Enterprise7
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise14
Large Enterprise59
 

Questions from the Community

Ask a question
Earn 20 points
Which is the best SIEM tool for a mid-sized financial services firm: Arcsight or Securonix?
In my market, a lot of financial companies had or have an ArcSight installation. Just because in former times it was pretty good. Now a lot of them are looking for a more effective solution due to ...
What is your experience regarding pricing and costs for ArcSight Enterprise Security Manager (ESM)?
I would rate the pricing of ArcSight Enterprise Security Manager (ESM) around seven, as it varies based on features and demand, making it more affordable for larger organizations, while smaller one...
What needs improvement with ArcSight Enterprise Security Manager (ESM)?
I do not have any areas for improvement in ArcSight Enterprise Security Manager (ESM) as I have not delved deeply into it; overall, it is a good package. I would like to see the detection and respo...
 

Also Known As

Logz
Micro Focus ArcSight, HPE ArcSight, ArcSight
 

Overview

 

Sample Customers

Dish Network, The Economist, Forbes, Holler, Kenshoo, OneSpan, Siemens, Sisense, Unity, ZipRecruiter
Lake Health, U.S. Department of Health and Human Services, Bank AlJazira, Banca Intesa, and Obrela.
Find out what your peers are saying about Logz.io vs. OpenText Enterprise Security Manager and other solutions. Updated: June 2026.
900,747 professionals have used our research since 2012.