New Relic and Meraki Dashboard compete in performance monitoring and network management, respectively. New Relic appears to have the advantage due to its comprehensive application performance monitoring features, which are more suitable for developers and operations teams.
Features: New Relic provides real-time performance statistics, comprehensive transaction traces, and easy installation. The Meraki Dashboard offers advanced network management with heat mapping, rogue AP detection, and unified management from a single interface.
Room for Improvement: New Relic could improve by addressing data privacy issues, high pricing, and expanding customization options for alerts and error insights. Meraki Dashboard could benefit from increasing its advanced enterprise capabilities, lowering costs, and reconsidering its subscription-based model.
Ease of Deployment and Customer Service: New Relic is adaptable across various environments but can suffer from slow support responses, mitigated by strong documentation. Meraki Dashboard is praised for efficient cloud management and ease of deployment, though some users experience delayed support responses.
Pricing and ROI: New Relic's usage-based pricing model can lead to high costs as usage grows, though it offers strong ROI by enhancing application performance. Meraki Dashboard is seen as expensive due to its subscription model but delivers a positive ROI through simplified network management.
The support response time can be slow, sometimes taking up to fifteen hours.
When our site went down, Cisco's technical support was very responsive and effective, so I would rate them nine out of ten for their support.
They are instantly available for technical support from Meraki Dashboard.
Issues that could be solved quickly sometimes take longer because they go around in circles.
I have reached out to customer support multiple times for various cases, particularly for customization such as creating dashboards, and my experience has been good.
We have not encountered any downtime related to the Meraki cloud feature in the last five years.
There is a need for price reductions in developing countries, as the cost of Meraki is quite high.
The cameras are not connected through Meraki, but all other devices are on Meraki networks.
It provides many insights out of the box without any need to search for them.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
New Relic can get pricey for larger organizations.
The cost of the Meraki solution is high, which may not be affordable for smaller companies, especially in developing countries.
If we involve a third-party vendor, the price will definitely go up.
Meraki Dashboard offers an exceptional centralized management solution that allows easy updates and monitoring of various network features, including bandwidth usage and content filtering.
The most valuable feature for me is the cloud dashboard.
It summarizes everything in one place, which is very important for our organization.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
The best features in New Relic include its numerous API integrations and a good source of support.
Another aspect I appreciate is its good alerting mechanism, which can throw alerts and can be configured with PagerDuty or Slack, allowing easy checks on triggers and troubleshooting using New Relic.
Product | Market Share (%) |
---|---|
New Relic | 1.8% |
Meraki Dashboard | 1.1% |
Other | 97.1% |
Company Size | Count |
---|---|
Small Business | 22 |
Midsize Enterprise | 13 |
Large Enterprise | 25 |
Company Size | Count |
---|---|
Small Business | 65 |
Midsize Enterprise | 50 |
Large Enterprise | 61 |
Meraki Dashboard is a comprehensive cloud-based platform that offers centralized management and control for all Meraki networking and security products. It provides a user-friendly interface, allowing administrators to easily monitor and configure their network infrastructure from anywhere. With real-time visibility, troubleshooting becomes effortless, ensuring optimal performance and minimizing downtime.
The intuitive dashboard offers a holistic view of the network, enabling quick identification of potential issues and proactive measures. It simplifies network deployment and scaling, with zero-touch provisioning and automatic firmware updates. The robust security features include advanced threat protection, content filtering, and VPN connectivity.
Meraki Dashboard also offers powerful analytics and reporting capabilities, providing valuable insights into network usage, application performance, and user behavior. With its seamless integration and scalability,
Meraki Dashboard is the ideal solution for organizations of all sizes, ensuring efficient network management and enhanced productivity.
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
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