Mezmo vs New Relic comparison

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94% willing to recommend

Mezmo

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Mezmo and New Relic based on real PeerSpot user reviews.

Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Mezmo vs. New Relic Report (Updated: September 2026).

Mezmo vs. New Relic

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Helped 913,924 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Mezmo

Ranking in Application Performance Monitoring (APM) and Observability

76th

Average Rating

9.0

Number of Reviews

Ranking in other categories

Log Management (55th), Observability Pipeline Software (7th)

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (2nd), AIOps (5th)

Mindshare comparison

As of September 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Mezmo is 0.6%, up from 0.3% compared to the previous year. The mindshare of New Relic is 3.7%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.7%
Mezmo	0.6%
Other	95.7%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Theodore Omtzigt

President and Founder at STILLWATER SUPERCOMPUTING INC

It consolidates all logs into one place and provides required features and functionalities

Every once in a while, our IBM cloud operational implementation gets behind. Sometimes, when we have a customer event, we do not get access to the latest logs for about 30 minutes, particularly for the sites that are heavily utilized. This is clearly not good. It is impossible to do RCA when you can't look at the logs that pertain to the time period in which the event occurred. It could be more of an operational problem than a feature problem. I don't have visibility about whether it is a LogDNA issue or just an operational issue.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We haven't had anything yet that we couldn't do through LogDNA."

"The solution aggregates all event streams, so that if there are any issues, it's all in the same interface."

"With LogDNA, which brings all the logs together in an interleaved stream, it allows us to take a transaction and relate it to other contextual events making the gathering of evidence for auditors and our internal RCA much more productive."

"LogDNA consolidates all logs into one place, which is super valuable."

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."

"New features are added often."

"The solution is an excellent product for time series and operation analyses."

"We have never faced any issues with this solution, and we are not worried about the technical capability."

"It helps me to identify root cause on the code level issues."

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."

"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."

"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."

More New Relic pros

Cons

"Every once in a while, our IBM cloud operational implementation gets behind. Sometimes, when we have a customer event, we do not get access to the latest logs for about 30 minutes, particularly for the sites that are heavily utilized. This is clearly not good. It is impossible to RCA when you can't look at the logs that pertain to the time period in which the event occurred. It could be more of an operational problem than a feature problem. I don't have visibility about whether it is a LogDNA issue or just an operational issue."

"Scalability could be improved; we are using it through the IBM cloud deployment and on some of the data centers that are very heavily used, there is a significant lag in the event stream, sometimes 10, 15 minutes behind, which makes the RCA impossible."

"No ability to encapsulate a query or a filter, and communicate or share that among the team."

"The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete."

"It’s really powerful with a lot of features, but some training and documentation from New Relic would be useful."

"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."

"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."

"Integration with Azure websites as well as Azure cloud services."

"Sometimes we've noticed agents fail to report/respond."

"One issue is cost."

"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."

More New Relic cons

Pricing and Cost Advice

Information not available

"Because of budget, we are not using the mobile app part of this tool."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"Cost is significant with a lot of extras."

"I think the pricing is reasonable."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"It would be nice if we could buy it annually instead of monthly."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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913,924 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Comms Service Provider

19%

Transportation Company

14%

Construction Company

14%

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

See all answers

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Also Known As

LogDNA

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Mezmo provides a dynamic platform for logging and data processing, streamlining workflows for businesses by offering real-time insights and integration capabilities.

Mezmo is designed to meet the complex demands of data analysis, offering robust real-time capabilities that enhance business operations. By centralizing data logging and simplifying analysis processes, Mezmo aids in effective decision-making and operational efficiency. It boasts extensive integration support and scalability, making it ideal for addressing both current and future business needs.

What are the key features of Mezmo?

Real-time data processing: Quickly analyzes and delivers live insights for timely decision-making.
Extensive integrations: Seamlessly connects with a wide range of tools and platforms.
Scalability: Adapts to changing data volumes for growing businesses.
Centralized logging: Organizes data from multiple sources for streamlined monitoring.

What benefits or ROI can users expect?

Improved efficiency: Streamlined processes reduce time spent on data management.
Cost savings: By enhancing productivity, operating costs are minimized.
Better decision-making: Access to real-time insights facilitates informed decisions.
Enhanced data management: Centralization simplifies oversight and analysis.

In industries like finance and tech, Mezmo is instrumental in managing large volumes of data with precision. It integrates into existing infrastructures smoothly, ensuring minimal disruption and consistent performance. Its adaptive nature is beneficial for fast-paced environments requiring constant data monitoring and analysis.

Mezmo

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Instacart, Asics, Lime, Salesforce

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Mezmo vs. New Relic