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KACE Systems Management Appliance (SMA) vs Microsoft Configuration Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
KACE SMA increases efficiency and productivity, offering rapid ROI by streamlining operations and reducing time, costs, and staffing needs.
Sentiment score
1.0
Microsoft Configuration Manager enhances productivity and efficiency, with users valuing its operational streamlining despite Mac support challenges.
The return on investment is seen in the quick access to information, good inventory management, and efficient systems management.
 

Customer Service

Sentiment score
6.6
KACE SMA support is praised for its expertise and 24/7 availability, with occasional room for flexibility improvement.
Sentiment score
5.5
Microsoft Configuration Manager's customer support is generally effective, with better experiences from higher-tier and premier support options.
I would rate the customer support for Quest KACE Systems Management Appliance (SMA) as a 10.
The customer service is very good, providing quick customer support in Spanish.
 

Scalability Issues

Sentiment score
7.2
KACE Systems Management Appliance efficiently supports various organization sizes, excelling in integration, scalability, and comprehensive network management.
Sentiment score
7.1
Microsoft Configuration Manager efficiently scales across environments, supports high user numbers, integrates with Intune, and aids cloud transitions.
The product is very scalable as it supports 10,000 thousand endpoints with just one appliance.
We have outgrown the size of one KACE appliance and are now running two.
The product is suitable for our size, handling 800 devices.
 

Stability Issues

Sentiment score
8.1
KACE Systems Management Appliance is praised for its stability, reliability, and efficient performance, with swift recovery during incidents.
Sentiment score
6.9
Microsoft Configuration Manager is stable and reliable, requiring configuration and maintenance, with issues often stemming from external factors.
There were misconfigurations by our team rather than issues with the product itself.
 

Room For Improvement

KACE Systems Management Appliance struggles with scalability, usability, customization, integration, image deployment, and technical support responsiveness.
Microsoft Configuration Manager needs a streamlined interface, better integration, enhanced automation, improved scalability, and simplified remote management.
Currently, we have to go into each org to deploy applications when we need them all across the university.
The user interface needs improvement as customers have mentioned they do not like the interface since it is not an SMA-based interface.
 

Setup Cost

KACE Systems Management Appliance offers cost-effective enterprise solutions, although potentially expensive for small businesses, with no additional feature costs.
Microsoft Configuration Manager is costly, especially for setup and licensing, but justified by robust features and integration capabilities.
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
The pricing is in the middle range of the market, not too expensive but not the cheapest either.
The setup cost is considered sufficient.
 

Valuable Features

KACE SMA offers integrated, centralized IT management for efficient software deployment, asset management, and security with customizable inventories.
Microsoft Configuration Manager streamlines IT processes with automation, integration, scalability, and comprehensive system management features for enterprises.
Scripting has saved us hundreds of hours over the years when patching these vulnerabilities compared to how we did it before.
The most valuable features include simplicity, which makes systems management easier and faster, especially for device management.
The product valuable for deployment recovery.
 

Categories and Ranking

KACE Systems Management App...
Ranking in Patch Management
10th
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
39
Ranking in other categories
Client Desktop Management (3rd), Endpoint Compliance (8th), Remote Monitoring and Management (RMM) (12th), Unified Endpoint Management (UEM) (8th)
Microsoft Configuration Man...
Ranking in Patch Management
1st
Average Rating
8.2
Reviews Sentiment
6.4
Number of Reviews
83
Ranking in other categories
Software Distribution (1st), Server Monitoring (6th), Configuration Management (3rd)
 

Mindshare comparison

As of August 2025, in the Patch Management category, the mindshare of KACE Systems Management Appliance (SMA) is 4.3%, down from 6.3% compared to the previous year. The mindshare of Microsoft Configuration Manager is 12.4%, down from 17.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Patch Management
 

Featured Reviews

Scott Tweed - PeerSpot reviewer
Low maintenance, reliable, and easy to create packages
I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.
MikeNelson2 - PeerSpot reviewer
Deployment recovery works well but requires configuration improvements
While I do not use the product frequently, many issues were due to configuration rather than the product itself. I cannot give an exact recommendation as it is not my area of responsibility. The team that uses it finds it adequate. It is presently good enough for us not to investigate other options. Overall, I rate the product a six out of ten.
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Top Industries

By visitors reading reviews
University
12%
Government
10%
Financial Services Firm
9%
Computer Software Company
9%
Financial Services Firm
12%
Government
11%
Computer Software Company
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Quest KACE Systems Management?
My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.
What needs improvement with Quest KACE Systems Management?
I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we have to go into each org to deploy applications when we need them all across the...
What is your primary use case for Quest KACE Systems Management?
My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security, and we use it day-to-day to handle those tasks. With Quest KACE Systems Managemen...
How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?
Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that the set up will take depends on the kind of technical architecture that your org...
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. What I like most about ManageEngine is that I can log on to every PC very easily a...
What do you like most about SCCM?
One of the standout features of SCCM is its application management capabilities. It allows us to create packages efficiently and deploy them to specific groups within our network. This streamlined ...
 

Also Known As

Dell KACE Systems Management
Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM ), Microsoft SMS
 

Overview

 

Sample Customers

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King
Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
Find out what your peers are saying about KACE Systems Management Appliance (SMA) vs. Microsoft Configuration Manager and other solutions. Updated: July 2025.
865,295 professionals have used our research since 2012.