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AWS Systems Manager vs Microsoft Configuration Manager comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 22, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.0
Companies report cost savings, enhanced security, and productivity benefits from Microsoft Intune, especially when bundled with Microsoft 365.
Sentiment score
1.0
Users reported ROI from AWS Systems Manager due to cost savings, improved efficiency, automation, better security, and streamlined operations.
Sentiment score
2.9
Microsoft Configuration Manager enhances ROI and productivity with efficient software management, despite challenges in Mac support.
Everything we've gained from it makes my job easier day after day, and I see value in it as an engineer.
IT Systems Engineer at Syracuse University
Microsoft Intune not only saves costs by reducing the number of personnel needed but also offers a comprehensive solution for managing laptops, applications, security, individual access, and enrollment.
Subject Matter Expert at Engage IT Services Pvt Ltd
With Microsoft Intune, tasks such as device provisioning, policy deployment, application delivery, and compliance enforcement require less manual effort than in more traditional management models.
Endpoint Cloud Solution Architect at Lutech
With Microsoft Configuration Manager, these processes are automated and managed, reducing the time required by roughly 40 to 50 percent.
Senior System Engineer at a tech services company with 10,001+ employees
 

Customer Service

Sentiment score
5.6
Microsoft Intune's customer support is inconsistent, with varying experiences depending on the support package, indicating room for improvement.
Sentiment score
1.0
AWS Systems Manager support satisfaction varies, with higher praise for business support and consistent approval in Colombia.
Sentiment score
5.9
Microsoft Configuration Manager support is effective but varies; some prefer premium options or using Microsoft's documentation for solutions.
When a support ticket is submitted, it directly reaches someone with Intune support expertise.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
When I contacted Microsoft, they had the same expertise, if not more, which is phenomenal because I felt heard and my problem was solved.
IT Systems Engineer at Syracuse University
Sometimes, the support provided is excellent, and the representative is knowledgeable, while other times, the service needs improvement.
Engineer at a healthcare company with 5,001-10,000 employees
Their response time and first-level support quality need improvement.
Systems Architect at a computer software company with 1,001-5,000 employees
For technical support from Microsoft, I would rate them a nine.
Expert at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
6.8
Microsoft Intune is highly scalable, efficiently managing diverse organizational sizes and infrastructures with broad user satisfaction despite minor OS issues.
Sentiment score
7.3
AWS Systems Manager is highly scalable and efficient, handling large workloads seamlessly, making it ideal for complex environments.
Sentiment score
7.7
Microsoft Configuration Manager is scalable, integrates with Intune, but can be costly compared to other solutions, effective for many.
The scalability of Microsoft Intune is ten out of ten.
Solutions Architect at a computer software company with 51-200 employees
Ideally, we want to automatically segregate devices based on user properties like primary use, but currently, dynamic groups seem limited to device properties.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
It supports organizations with 200 endpoints and those with more than 15,000 endpoints.
Director at Provisioned
In our organization, which has grown by adding more endpoints, remote users, and hybrid devices, Microsoft Configuration Manager has managed to handle the increased workload without requiring major changes on our side.
Senior System Engineer at a tech services company with 10,001+ employees
The product is suitable for our size, handling 800 devices.
IT Infrastructure Coordinator at NSW Government
 

Stability Issues

Sentiment score
6.8
Microsoft Intune is highly rated for stability, offering seamless device management with occasional syncing issues but 99% uptime.
Sentiment score
7.0
AWS Systems Manager is mainly stable, though some users face issues like clipboard sharing, battery drain, and misconfiguration.
Sentiment score
6.5
Microsoft Configuration Manager is highly stable, reliable, and well-rated by users when infrastructure is properly managed and updated.
We have not experienced downtime, bugs, or glitches.
Head of IT at TWM SOLICITORS LLP
It appears Microsoft Intune undergoes changes without informing customers.
Support Engineer at a tech services company with 201-500 employees
In my experience, Microsoft Intune is a stable platform as it is a cloud-based service, and updates are regularly delivered by Microsoft.
IT Administrator at Newrest Inflight España, S.A
There were misconfigurations by our team rather than issues with the product itself.
IT Infrastructure Coordinator at NSW Government
 

Room For Improvement

Microsoft Intune requires better compatibility, user interface enhancements, cost-effectiveness, security, and third-party integration for improved user experience.
AWS Systems Manager users seek improved automation, integration, usability, cost optimization, and broader service integration with better incident management.
Enhancements in UI, performance, cloud integration, automation, and non-Windows support could significantly improve Microsoft Configuration Manager.
Features like unlocking devices sometimes fail, and the support offered for other operating systems is insufficient.
Strategy & Portfolio Advisor at a insurance company with 1,001-5,000 employees
There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now.
Collaborations engineer at a financial services firm with 1,001-5,000 employees
Many third-party companies offer single-pane-of-glass reporting that shows you what your update environment looks like, how your patch is doing, application status, etc., but Intune's reporting is not intuitive.
Engineer at a healthcare company with 5,001-10,000 employees
A better command line interface for Microsoft Configuration Manager would be an additional feature I would to see in the future to make it closer to a perfect score.
Systems Architect at a computer software company with 1,001-5,000 employees
I can suggest that Microsoft Configuration Manager should get the Autopilot feature because Autopilot is the main part of Intune, and nowadays everybody is using Autopilot.
Expert at a tech vendor with 10,001+ employees
Overall, Microsoft Configuration Manager is a powerful and reliable platform.
Senior System Engineer at a tech services company with 10,001+ employees
 

Setup Cost

Microsoft Intune is competitively priced, especially with Microsoft 365, though may challenge smaller businesses with its standalone cost.
AWS Systems Manager offers cost efficiency and value, but requires optimization to mitigate cost increases during high-demand periods.
Microsoft Configuration Manager offers integrated solutions with flexible pricing, justifying costs through automation and management features, enhancing ROI.
Introductory professional services, like a fast-track service, were included with our E5 membership, and there have been no additional costs.
Senior Systems Architect IV at a aerospace/defense firm with 10,001+ employees
The Intune suite and add-ons, such as batch management and remote help, are costly.
Technical Sales Professional (Microsoft Modern Workplace) at Alnafitha IT
It costs approximately forty euros per user per month.
Cyber Security Officer at Gudu
While using AWS Systems Manager, we continually monitor to optimize costs according to our use case, time, and frequency.
Senior Cloud Engineer at Prabhav Services
The cost is reasonable considering the enterprise-level features, but it scales depending on the number of managed devices and the inclusion of Intune for co-management.
Senior System Engineer at a tech services company with 10,001+ employees
The setup cost is considered sufficient.
IT Infrastructure Coordinator at NSW Government
The pricing for Microsoft Configuration Manager is okay for me.
Expert at a tech vendor with 10,001+ employees
 

Valuable Features

Microsoft Intune excels in integration, security, and remote management, streamlining device management and reducing IT overhead with ease.
AWS Systems Manager provides log analysis, task automation, parameter storage, and efficient access, enhancing security, productivity, and integration.
Microsoft Configuration Manager streamlines deployment and management with automation, integration, inventory, and security, reducing manual effort and ensuring consistency.
Intune excels in configuration and compliance management for Windows 10, ensuring devices receive timely updates and adhere to organizational standards.
Microsoft Practice Lead at a tech services company with 11-50 employees
Dynamic groups allow us to set conditions for automatic membership, eliminating the need for user intervention or manual review and ensuring a seamless workflow.
Engineer, Systems Admin . at a financial services firm with 5,001-10,000 employees
Windows Autopatch is the most valuable because it removes the burden of patch management.
Director at Provisioned
AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts.
Senior Cloud Engineer at Prabhav Services
If I want to get a fetch report for anything, such as hardware-related issues or group policy-related issues, I need to fetch the report by using SCCM's scripting language and remediation part.
Expert at a tech vendor with 10,001+ employees
The most valuable features I find in Microsoft Configuration Manager are mostly patching, deploying software, deploying images, and running custom scripts.
Systems Architect at a computer software company with 1,001-5,000 employees
In my experience, the best features of Microsoft Configuration Manager are software deployments and updates, OSD, hardware and software inventory, compliance and configuration baseline, reporting and monitoring, and integration with Intune hybrid management.
Senior System Engineer at a tech services company with 10,001+ employees
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Configuration Management
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
334
Ranking in other categories
Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
AWS Systems Manager
Ranking in Configuration Management
6th
Average Rating
8.2
Reviews Sentiment
5.7
Number of Reviews
13
Ranking in other categories
No ranking in other categories
Microsoft Configuration Man...
Ranking in Configuration Management
3rd
Average Rating
8.2
Reviews Sentiment
6.6
Number of Reviews
86
Ranking in other categories
Software Distribution (1st), Server Monitoring (6th), Patch Management (2nd)
 

Mindshare comparison

As of March 2026, in the Configuration Management category, the mindshare of Microsoft Intune is 6.9%, down from 10.1% compared to the previous year. The mindshare of AWS Systems Manager is 6.3%, down from 10.5% compared to the previous year. The mindshare of Microsoft Configuration Manager is 8.8%, down from 13.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Configuration Management Mindshare Distribution
ProductMindshare (%)
Microsoft Intune6.9%
Microsoft Configuration Manager8.8%
AWS Systems Manager6.3%
Other78.0%
Configuration Management
 

Featured Reviews

AkashKamble - PeerSpot reviewer
Sr MacOS specialist engineer at Cyber24
Enables management of multiple operating systems with a single license
The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.
GC
Senior Cloud Engineer at Prabhav Services
Efficient value synchronization across multiple accounts with good reliability
AWS Systems Manager's most valuable feature is its ability to dynamically export and import values in various AWS accounts. When you update the value, it's directly reflected across the system without needing manual editing. This is particularly effective for setting policies securely. The parameter store features are among the best aspects.
NS
Senior System Engineer at a tech services company with 10,001+ employees
Centralized endpoint control has streamlined deployments and improved security compliance
In my experience, the best features of Microsoft Configuration Manager are software deployments and updates, OSD, hardware and software inventory, compliance and configuration baseline, reporting and monitoring, and integration with Intune hybrid management. These features make endpoint management efficient and scalable. The feature I rely on the most day-to-day is software deployment and patch management. It keeps endpoints updated and secure with minimal manual effort. Inventory and compliance monitoring are also important, but daily deployments are critical. Microsoft Configuration Manager has had a significant positive impact on our organization in several ways: improved efficiency, enhanced security and compliance, standardization, scalability, and visibility reporting. Overall, Microsoft Configuration Manager has helped us save time, reduce risk, improve operational efficiency, and maintain strong control over our endpoints. One of the biggest impacts Microsoft Configuration Manager has had on efficiency is the reduced manual work for software deployment and patching. For example, deploying a new application or security updates to hundreds or thousands of devices previously required several days of manual effort, including running scripts, checking devices individually, and validating installation. With Microsoft Configuration Manager, these tasks are automated and managed, allowing deployments to complete in hours rather than days. We also have automated reporting for deployment success and compliance which saved the IT team significant time that used to be spent gathering and reconciling inventory data from multiple tools.
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Computer Software Company
10%
Financial Services Firm
9%
Government
8%
Financial Services Firm
13%
Manufacturing Company
9%
Computer Software Company
7%
Government
6%
Financial Services Firm
11%
Government
10%
Computer Software Company
7%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business124
Midsize Enterprise53
Large Enterprise168
By reviewers
Company SizeCount
Small Business6
Large Enterprise7
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise13
Large Enterprise66
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What do you like most about AWS Systems Manager?
With AWS Systems Manager, our company can patch our systems directly from it, so we don't need to patch our systems m...
What is your experience regarding pricing and costs for AWS Systems Manager?
Every AWS service comes with some associated costs. While using AWS Systems Manager, we continually monitor to optimi...
What needs improvement with AWS Systems Manager?
I do not use the automation feature in this product.
How does Ansible compare to Microsoft Endpoint Configuration Manager (SCCM)?
Microsoft Endpoint Configuration Manager takes knowledge and research to properly configure. The length of time that ...
How to choose between ManageEngine Desktop Central and Microsoft Endpoint Configuration Manager (formerly SCCM)?
ManageEngine Desktop Central is very easy to set up, is scalable, stable, and also has very good patch management. Wh...
What do you like most about SCCM?
One of the standout features of SCCM is its application management capabilities. It allows us to create packages effi...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Amazon Elastic Container Registry
Microsoft Endpoint Configuration Manager, System Center Configuration Manager (SCCM ), Microsoft SMS
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Expedia, Intuit, Royal Dutch Shell, Brooks Brothers
Bank Alfalah Ltd., Wªrth Handelsges.m.b.H, Dimension Data, Japan Business Systems, St. Lucie County Public Schools, MISC Berhad
Find out what your peers are saying about AWS Systems Manager vs. Microsoft Configuration Manager and other solutions. Updated: March 2026.
884,873 professionals have used our research since 2012.