NetApp Data Infrastructure Insights vs ServiceNow IT Operations Management comparison

NetApp Data Infrastructure Insights vs. ServiceNow IT Operations Management

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

NetApp Data Infrastructure ...

Ranking in IT Infrastructure Monitoring

45th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Migration (14th), Cloud Monitoring Software (34th)

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

11th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (11th), AIOps (3rd)

Mindshare comparison

As of February 2026, in the IT Infrastructure Monitoring category, the mindshare of NetApp Data Infrastructure Insights is 1.4%, up from 0.3% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.5%, down from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
ServiceNow IT Operations Management	1.5%
NetApp Data Infrastructure Insights	1.4%
Other	97.1%

IT Infrastructure Monitoring

Featured Reviews

Punit Waghela

Technical Specialist at Softcell Technologies Limited

Reduces troubleshooting time and improves operational efficiency through a single console

NetApp technology, specifically NetApp Cloud Insights, has significantly impacted the way my customers do business. One customer had multiple components, such as a VMware environment, Cisco switches, NetApp storage, and backup tools. Previously, the customer had to monitor all these tools individually each morning by logging into every console to check for errors or performance issues. It used to take them about 1 or 2 hours, but after we installed NetApp Cloud Insights, the time spent was reduced to just 5 minutes with a single console where they could monitor everything. The customer can integrate their VMware servers, Cisco switches, and storage with NetApp Cloud Insights to quickly identify any problems and resolve issues efficiently, demonstrating a reduction in complexity and monitoring time. The values that NetApp Cloud Insights delivers to my customers are evident in real examples, such as an application team running their application on a single VM connected through a switch and storage. When they experience a performance issue, the VMware team needs to identify the source of the slowness, whether it's from the server, switch, or storage, which requires a time-consuming investigation of each component. Without NetApp Cloud Insights, this process is slow and stressful for both the application team and the VMware team, but with the tool, a single click allows the customer to pinpoint the issue directly, improving response times to performance problems immensely. The evolving cybersecurity landscape and the proliferation of AI highly influence my customers' technology decisions, as having NetApp storage in their environment allows them to detect ransomware attacks effectively. NetApp guarantees data recovery in case of such attacks, and here, NetApp Cloud Insights plays a crucial role; it can identify where a ransomware attack originates, allowing the IT team to respond rapidly, such as disconnecting affected devices to mitigate the damage, especially crucial when multiple users are involved.

Read full review

reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Cloud Secure is definitely the most valuable feature and being able to see file level activity. It gives real-time alerting on possible ransomware attacks and provides file security review. It helps us to see if something abnormal is happening on the system before it's too late."

"It is good for giving an overview of the systems and for tracking long-term trends. It is handy for root cause analysis, e.g. it can eliminate whether storage is the cause of an issue."

"NetApp Cloud Insights helps with login monitoring and troubleshooting. Previously, if we had performance concerns or needed to interface with other groups and their products, a task that should require only one or two people turned into a six-person job."

"Its ability to quickly inventory our resources, figure out interdependencies across them, and assemble a topology of your environment is brilliant. There is a price associated with it. Whenever you target a NetApp environment, it is included in the price but whenever you want to add different vendors, like VMware and Cisco, the price greatly spikes. Inventorization helps us a lot to visualize the environment."

"The solution is easy to deploy."

"Cloud Insights' best features are visibility and the connector to move the workloads."

"Among the most valuable features are the queries and reporting that allow us to look at the utilization of resources, at how well the storage is performing, and to report on which resources are being used by which business units. We can track usage across the entire environment, across applications, business units, cost centers, etc."

"The solution is 98 percent stable."

More NetApp Data Infrastructure Insights pros

"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."

"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."

"I am impressed with the tool's ability to track information in an easy way."

"The most valuable feature of ServiceNow IT Operations Management is the user interface."

"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."

"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."

"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."

"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."

More ServiceNow IT Operations Management pros

Cons

"In a perfect world we would have something built, right out-of-the-box, that can identify what we call "noise," and reduce the amount of data. You're presented with so much data when you first start the data collectors. For example, it brings back a lot of change rates that happen just because of standard computing, like profile changes and that sort of thing. Being able to identify things like that and categorize them and strip it down—and it probably can do that, I just haven't gotten there yet—would be very beneficial."

"Most of the time, I initially connect with entry-level support, and then I need to request a higher-tier support level, which can result in delays."

"In my opinion, one area where NetApp Cloud Insights could be improved for the next release is the console, which I find a bit complex."

"There is room for improving the creating and managing or modifying of reports. That is still a difficult task to do and requires knowledge beyond the storage itself. I would love to see reporting improved so that we can create reports by dragging and dropping pieces into a report form and publish a report that way."

"The visualization needs some improvement because there are occasional delays while the system queries information."

"Their pricing model needs improvement."

"When I did need support because I was having problems with the solution, the first or the second line just didn't understand it. They were providing this only on a software as a service basis. So, they were asking all the wrong questions."

"Ease of reporting is one thing that they're trying to tackle. If you have a specific set of data you want from Cloud Insights, you can ask NetApp to help you build the reports from the ground up. The dashboards are intuitive, but finding the report you want is sometimes a challenge. If you don't have the report already loaded, pulling it in and letting it build its data can be cumbersome."

More NetApp Data Infrastructure Insights cons

"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."

"The solution's subscription model could be improved."

"It should have better integrations with other solutions."

"The product needs to add a workflow insight tool."

"I believe that technical support could improve a bit. I would rate it a six."

"There are not enough apps in the app store to expand functionality. There should be more made available."

"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."

"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"We are billed based on management units, so we can purchase units based on six months, twelve months, twenty-four months, or thirty-six months upfront or pay as you go depending on our requirements."

"The licensing is complex. The calculation depends on what you're ingesting. A terabyte of one product is not a terabyte of another product. Virtual machines don't equate so easily. It's all about the end-use managed units and having an easy place to reference how far those units go."

"Be aware of the capacity licensing and understand how that works, because it is based on capacity. Getting an understanding of that is the biggest thing."

"The licensing model could be improved. We love that you can use it for free for looking at NetApp products. You only need licenses to look at non-NetApp products, but as soon as you do that, you start utilizing licenses that actually would have been free in the public. So, there is a bit of an anomaly in the licensing model."

"The solution is expensive."

"The solution's pricing is based on the device you purchase and includes support services."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"The solution is costly compared to the products offered by its competitors."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"The price of ServiceNow IT Operations Management is expensive."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

26%

Computer Software Company

15%

Financial Services Firm

Consumer Goods Company

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Midsize Enterprise	5
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

What needs improvement with NetApp Cloud Insights?

In my opinion, one area where NetApp Cloud Insights could be improved for the next release is the console, which I find a bit complex. Even though I work with NetApp, it still takes time for me to ...

What is your primary use case for NetApp Cloud Insights?

It is a monitoring and analysis tool. In our environment, we have different technologies such as VMware, Nutanix, or maybe a backup tool. Instead of monitoring them through different consoles, with...

What advice do you have for others considering NetApp Cloud Insights?

NetApp Cloud Insights delivers significant efficiencies in addressing performance issues as experienced by an application team running on a single VM. The VMware team must methodically check each c...

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is definitely high-priced compared to other products available in the same domain in the market.

What needs improvement with ServiceNow IT Operations Management?

We don't use the orchestration part of ServiceNow IT Operations Management here. The CMDB part of ServiceNow IT Operations Management is a little bit too complicated, and it is a bit slow at our co...

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Product Reports

NetApp Data Infrastructure Insights

Download NetApp Data Infrastructure Insights product report

NetApp Data Infrastructure Insights report

ServiceNow IT Operations Management

Download ServiceNow IT Operations Management product report

ServiceNow IT Operations Management report

Also Known As

Cloud Insights

ServiceNow ITOM

Overview

NetApp Data Infrastructure Insights delivers comprehensive capabilities like visibility, usage optimization, and real-time alerting to manage and report resource utilization efficiently.

NetApp Data Infrastructure Insights focuses on strengthening data security and enhancing performance monitoring. Its sophisticated analytics tools offer clarity on complex resource interdependencies, reducing troubleshooting times. With advanced dashboards and data visualization, users can efficiently monitor performance metrics and optimize infrastructure management. While it boasts numerous features, improvements are needed in reporting, affordability, and simplifying the interface.

What are the key features of NetApp Data Infrastructure Insights?

Visibility and Optimization: Tracks resource utilization to optimize operations.
Real-time Alerting: Provides immediate alerts for performance issues.
Advanced Analytics: Uncovers multi-tiered insights for better decision-making.
Snapshot Capabilities: Enhances security by providing recovery points.
Comprehensive Dashboards: Visualizes complex data for performance monitoring.

What benefits and ROI should users expect?

Improved Efficiency: Streamlines performance monitoring and troubleshooting.
Increased Security: Identifies vulnerabilities like ransomware threats.
Resource Optimization: Forecasts capacity needs to prevent bottlenecks.
Seamless Integration: Unifies technologies like VMware and Nutanix for cohesive management.

Organizations implementing NetApp Data Infrastructure Insights across industries can expect improved analysis capabilities and security measures. From finance to healthcare, entities rely on its ability to integrate diverse environments like virtualization or storage management, enhancing predictability and efficiency in their operations.

NetApp

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

ServiceNow

Sample Customers

Information Not Available

servicenow, TransAlta, NATS, Symantec

NetApp Data Infrastructure Insights vs. ServiceNow IT Operations Management