

Opsview and New Relic are competing monitoring solutions in the IT infrastructure and application performance space. Opsview has an upper hand in affordability, making it a top pick for budget-sensitive buyers. New Relic offers powerful features that justify its cost.
Features: Opsview provides comprehensive monitoring capabilities, ease of integration with existing systems, and supports a wide range of devices and infrastructure. New Relic focuses on advanced analytics, real-time diagnostics, and application performance monitoring, catering to organizations seeking in-depth application insights.
Room for Improvement: Opsview could enhance its application-level insights, provide more extensive analytics, and expand real-time diagnostic capabilities. New Relic might improve its integration process, simplify its configuration options, and reduce required deployment expertise.
Ease of Deployment and Customer Service: Opsview offers straightforward deployment, appealing to those seeking rapid integration with responsive customer service for prompt issue resolution. New Relic, though comprehensive in support, involves a more intricate deployment process due to its extensive configuration options.
Pricing and ROI: Opsview is a cost-effective choice with reasonable setup costs, showing favorable ROI for infrastructure monitoring. New Relic's higher pricing provides substantial ROI for leveraging detailed analytics and application performance management, making it worthwhile for organizations needing in-depth insights.
There is return on investment because since we reduced the downtime, we can definitely save a lot of money within that period.
There is a definite return on investment for New Relic, as we would not have invested in building its infrastructure if there were no returns.
After implementing New Relic, we have decreased staffing requirements while saving time and money.
If I drop an email to them, they will respond quickly to my email.
Customer support from New Relic is very good, and we rarely need to create support tickets.
They are very polite and helped him out.
We currently use New Relic for tens of thousands of developers and hundreds of teams within our organization, and we have not encountered any scalability issues.
It is also suitable for cloud native architectures, SaaS, or software as a service, and for high volume data ingestion also.
Regarding New Relic's scalability, it excels at the enterprise level for cloud integrations that can utilize tags.
New Relic lags sometimes.
New Relic is stable based on my experience, as I have not seen any problems with the UI.
If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful.
Using real-time data, if there are any malicious patterns or something happening, they can identify those.
Because of the pricing model, organizations have experienced uncontrolled costs and were not able to afford New Relic.
Grafana does have features that I think my current solution lacks, such as better performance reporting.
Considering the features New Relic offers, the pricing or cost setup has not been a blocker for our budget.
My experience with pricing, setup cost, and licensing for synthetic monitoring is that minions used to cost a lot.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
New Relic is very useful for teams that don't have much of a dedicated DevOps team but want to have observability for their platform, and it's an easy way to get started.
New Relic has positively impacted our organization by reducing errors, improving performance, and saving time.
Opsview's alerting capabilities are very helpful, and they positively impact our incident response times.
| Product | Mindshare (%) |
|---|---|
| New Relic | 1.4% |
| Opsview | 1.0% |
| Other | 97.6% |

| Company Size | Count |
|---|---|
| Small Business | 65 |
| Midsize Enterprise | 50 |
| Large Enterprise | 77 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 9 |
New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.
New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.
What are New Relic's most important features?In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.
Opsview provides advanced monitoring for system availability, service metrics, and resource usage with flexibility and scalability tailored for global networks.
Opsview delivers comprehensive monitoring through its flexible alert framework, web GUI, and integration with Nagios plugins. It facilitates seamless server additions, supports multi-tenancy, and offers scalability with a MySQL backend. Configuring new hosts and services is straightforward, while advanced services like cloning and alert noise reduction enhance user experience. Users mention room for improvement in the API, database support, and features like bulk changes in the GUI. Despite these aspects, Opsview is preferred for cloud and client monitoring across multiple geographical points.
What are Opsview's most important features?Opsview proves valuable in cloud environments for monitoring resource availability and performance. Organizations deploy it for both internal and client-facing monitoring across global regions, benefiting from enhanced event triggers and automation opportunities, particularly in deployment monitoring and service tracking.
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