New Relic vs Rapid7 InsightOps comparison

The compared New Relic and Rapid7 solutions aren't in the same category. New Relic is ranked #4 in APM , with an average rating of 8.2, and holds a 3.8% mindshare in the category. Rapid7 is ranked #28 in Log Management , with an average rating of 9.0, and holds a 0.8% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Rapid7 users who would recommend it.

New Relic

Read 173 New Relic reviews

18,652 Views
13,056 Comparison Views

94% willing to recommend

Rapid7 InsightOps

Read 10 Rapid7 InsightOps reviews

1,575 Views
1,481 Comparison Views

100% willing to recommend

New Relic

Rapid7 InsightOps

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between New Relic and Rapid7 InsightOps based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: April 2026).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2026

Download the complete report

Helped 893,244 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

Rapid7 InsightOps

Average Rating

9.0

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

Log Management (28th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. New Relic is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 3.8%, down 6.5% compared to last year.
Rapid7 InsightOps, on the other hand, focuses on Log Management, holds 0.8% mindshare, up 0.4% since last year.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
Dynatrace	5.5%
Datadog	4.7%
Other	86.0%

Application Performance Monitoring (APM) and Observability

Log Management Mindshare Distribution
Product	Mindshare (%)
Rapid7 InsightOps	0.8%
Splunk Enterprise Security	6.8%
Wazuh	5.4%
Other	87.0%

Log Management

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

reviewer1247523

Head of Sales Services Department at a comms service provider with 51-200 employees

Customization and automation streamline workflows for seamless operations

The features of Rapid7 InsightOps that I have found most valuable are the predefined policies and the use of correlation rules, which are very valuable because they eliminate the need to spend time creating those rules. This feature detects insider threats or compromised credentials by using user behavior analytics, which can collect other compromise indicators. It makes it easier to install and implement this solution because you can run it as normal behavior of users and then switch off to look for the anomalous behavior of any entities, such as laptops and others. In any violation or restricted behavior, the system will notify you that something unusual is occurring. The machine learning algorithms in Rapid7 InsightIDR for threat detection work quite effectively as part of the user entity behavior analytic model, allowing us to focus group normal typical behavior of users and then turn on the rule to spot any unexpected behavior. The automation features of Rapid7 InsightOps are quite satisfactory, as users appreciate these features, especially when integrating with the ticketing system. If something goes wrong, InsightOps will notify the ticketing system to create a ticket and assign it to the responsible person to handle the events found in the infrastructure. The customizable dashboards in Rapid7 InsightOps are quite valuable and interesting because SOC center operators spend most of their time investigating on those dashboards, making them easy to manage. Additionally, we can configure email reports for high-level talks, sending historical data without needing to look online, which is very convenient.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"With the help of New Relic tools, our organization was able to detect, track, and fix errors in our website, so we focused our efforts in these areas."

"Before New Relic, dev and ops were separate, and now they’ve come together more and there’s less finger-pointing."

"Customer Service: Excellent. Technical Support: Excellent."

"It has helped us maintain a much higher uptime than we had previously."

"We have been able to proactively identify failures before they happen."

"The most important thing is that it tells us where the latency in throughput and response time are."

"The ability to do layered reporting quickly and in real-time on stats is the most valuable feature to us."

"We like the performance of the product; it's very good, very reliable, and all features are capable of responding to our requirements."

More New Relic pros

"The ability to browse logs from multiple sources at the same time really speeds up root cause analysis."

"Integration of InsightOps with other tools, especially SIEM solutions, has generally improved operational efficiency."

"The most valuable feature of Rapid7 InsightOps is the search functionality."

"I use it as a security incident and event management system, and it has the ability to alert and track logs from different sources."

"We get way more out of it than we did with SecureWorks and we pay about a third of the price."

"Once you start using InsightIDR, which works hand in glove with InsightOps, you will feel like you were operating in the stone age before."

"Easy to use and spend less time on setups/troubleshooting."

"The log aggregation and research capabilities are definitely what pays for itself."

More Rapid7 InsightOps pros

Cons

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."

"Joining datasets. Currently, it’s only possible to pull data from a single event type."

"If we can find a way to communicate the need to use it, we use it, but we want a way to hand it off to our clients easily."

"However, there could be problems or hiccups with the integration with Java-based services and microservices."

"In Alert History, while you can see the trending in response time by Request Queuing, .NER CLR and Database, if you had the ability to see which transaction type was the slowest during the timeframe when the critical error occurred by displaying the info within the same “tool tip” hover window which currently gives me the time per request and number of transactions, i.e., if it had the additional correlation information of “StatusCode/403” which you can get from the Events Errors hover."

"We had a problem where our application crashed because of New Relic."

"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."

"The ROI is not crystal clear but can be found in preventing performance issues in production and a better/shorter troubleshoot possibility when suffering performance- and/or scalability/Availability issues on a production system."

More New Relic cons

"There are a few things I would like to do with a few more complex queries which I am not able to do right now, because it is a SaaS solution."

"Since I used the beta, improvements are to be expected. The dashboard options could have been clearer, but I believe it is more a problem with the limited documentation available at the time."

"Rapid7 InsightOps could improve by making the search query better. There are times when the search query is broken and it does not find anything."

"There were some difficulties in product setup, but after those issues were resolved, there were no issues."

"Improvement is needed in the dashboard of InsightOps, especially for less technical users."

"The searching capability, or when you ask real time questions, is pretty decent but it's still not up to par with, say, Splunk."

"There are a few things I would like to do with a few more complex queries which I am not able to do right now, because it is a SaaS solution."

"Rapid7 InsightOps could improve by making the search query better. There are times when the search query is broken and it does not find anything."

More Rapid7 InsightOps cons

Pricing and Cost Advice

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The pricing and licensing are too high."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"Comparatively, the pricing is expensive."

"The price depends on how many agents you want."

"Pricing is better with New Relic APM than Dynatrace."

"The new licensing model is great, as we pay for what we use (in computational units). However, the pricing is expensive compared to other tools."

"The price of New Relic could improve. It is expensive."

More New Relic pricing and cost advice

"The product is cheap."

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

893,244 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Manufacturing Company

13%

Construction Company

13%

Media Company

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

What needs improvement with Rapid7 InsightOps?

In my opinion, there are no specific areas of Rapid7 InsightIDR that need improvement because all solutions in the SIEM market, including InsightOps and its competitors, are doing the same things b...

See all answers

What is your primary use case for Rapid7 InsightOps?

The usual use cases for Rapid7 InsightOps that I work with are to meet standard requirements such as PCI DSS and ISO standards, collecting data and protecting event logs. Rapid7 InsightOps plays a ...

See all answers

What advice do you have for others considering Rapid7 InsightOps?

The integration capabilities of Rapid7 InsightIDR with other security or IT management tools are quite simple. To integrate with another solution, you just need that solution to push system logs in...

See all answers

Comparisons

Dynatrace vs New Relic

Compared 7% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Elastic Observability vs New Relic

Compared 2% of the time

Azure Monitor vs New Relic

Compared 2% of the time

More New Relic Competitors

Splunk Enterprise Security vs Rapid7 InsightOps

Compared 8% of the time

Wazuh vs Rapid7 InsightOps

Compared 8% of the time

IBM Security QRadar vs Rapid7 InsightOps

Compared 7% of the time

Datadog vs Rapid7 InsightOps

Compared 6% of the time

Grafana Loki vs Rapid7 InsightOps

Compared 5% of the time

More Rapid7 InsightOps Competitors

Product Reports

Buyer's Guide

New Relic

April 2026

Download New Relic product report

Buyer's Guide

Rapid7 InsightOps

April 2026

Download Rapid7 InsightOps product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

InsightOps, Logentries

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Rapid7 InsightOps provides asset management, log tracking, and issue resolution with machine learning threat detection, enhancing integration with various systems for real-time monitoring across networks.

Rapid7 InsightOps enables businesses to track assets, manage logs, and resolve issues efficiently. It offers predefined policies, customizable dashboards, and ticketing system integrations. Its endpoint agent ensures real-time monitoring and forensic analysis, aiding incident response and root cause analysis. Log aggregation and search functionality enhance operational efficiency by integrating with SIEM systems. Improvements in search capabilities, interface user-friendliness, and expanded security features could significantly boost user experience and performance.

Why consider Rapid7 InsightOps?

Comprehensive Asset Management: Ensures efficient asset tracking and management across networks.
Efficient Log Tracking: Aggregates log data for enhanced incident response and analysis.
Machine Learning Detection: Utilizes machine learning to identify threats and suspicious activities.
Customizable Dashboards: Allows tailored views for better visualization and analysis.
SIEM Integration: Boosts operational efficiency with seamless SIEM system integration.

What benefits should users look for?

Improved Compliance: Meets regulatory standards like PCI DSS and ISO, essential for finance sectors.
Enhanced Security Posture: Proactive threat detection and quick issue resolution improve security.
Operational Efficiency: Streamlines processes with integration and real-time monitoring.
Cost Savings: Reduces manual intervention and potential breaches through automation.

Finance sectors extensively implement Rapid7 InsightOps for alert generation, suspicious login detection, and ensuring regulatory compliance. It helps in monitoring IT environments by centralizing log data, analyzing unexpected behavior, data discrepancies, and checking message deliveries, vital for maintaining security and operational standards.

Rapid7

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Trimble Navigation Limited

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2026

Download Free Report

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability. Updated: April 2026.

DOWNLOAD NOW

893,244 professionals have used our research since 2012.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.