New Relic vs Rapid7 InsightOps comparison

The compared New Relic and Rapid7 solutions aren't in the same category. New Relic is ranked #5 in APM , with an average rating of 7.8, and holds a 6.6% mindshare in the category. Rapid7 is ranked #26 in Log Management , with an average rating of 9.5, and holds a 0.4% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Rapid7 users who would recommend it.

New Relic

Read 158 New Relic reviews

16,752 Views
13,067 Comparison Views

94% willing to recommend

Rapid7 InsightOps

Read 9 Rapid7 InsightOps reviews

684 Views
609 Comparison Views

100% willing to recommend

New Relic

Rapid7 InsightOps

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between New Relic and Rapid7 InsightOps based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: March 2025).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

158

Ranking in other categories

Application Performance Monitoring (APM) and Observability (5th), Network Monitoring Software (7th), IT Infrastructure Monitoring (6th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)

Rapid7 InsightOps

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Log Management (26th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. New Relic is designed for Application Performance Monitoring (APM) and Observability and holds a mindshare of 6.6%, down 9.8% compared to last year.
Rapid7 InsightOps, on the other hand, focuses on Log Management, holds 0.4% mindshare, down 0.5% since last year.

Application Performance Monitoring (APM) and Observability

Log Management

Featured Reviews

Iqbal Khowaja

Chief Technology Officer at State of Hawaii

Has a simple user interface and end-to-end monitoring and self-healing features

My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.

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Karthick Selvam

Senior Software Engineer at Saama

A cloud solution to collect and analyse logs with timely support

We should understand the basic concepts of Rapid7 InsightOps. We are using Rapid7 InsightOps to collect and analyze data. We need to ensure that our environment is suitable before proceeding. The solution is user-friendly and support all environment like Linux, Windows, CentOS, etc. It is suitable for all. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."

"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."

"It has prevented failures from occurring in our production environment."

"New Relic's dashboard is nice, and it's reliable. It's also compatible with many services, especially Java and the Python ecosystem."

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."

"It offers helpful user metrics so we can learn more about the user experience."

"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."

"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."

More New Relic pros

"It has the ability to alert and track logs from different sources."

"The ability to browse logs from multiple sources at the same time really speeds up root cause analysis."

"Integration of InsightOps with other tools, especially SIEM solutions, has generally improved operational efficiency."

"The most valuable feature of Rapid7 InsightOps is the search functionality."

"We can save logs as plain text."

Cons

"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."

"The price could improve."

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

"I would like the ability to set up certain dummy accounts and do the actual things that the customer is doing, without impacting the production environment."

"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."

"The product's initial setup phase is not straightforward to manage if you have no experience with installations, making it an area that can be improved."

"We have had issues with our agents going offline."

"The customization of the start and end time is kind of cool."

More New Relic cons

"Rapid7 InsightOps could improve by making the search query better. There are times when the search query is broken and it does not find anything."

"Since I used the beta, improvements are to be expected. The dashboard options could have been clearer, but I believe it is more a problem with the limited documentation available at the time."

"The solution takes a little bit of time when we load the website for the first time."

"There are a few things I would like to do with a few more complex queries which I am not able to do right now, because it is a SaaS solution."

"Improvement is needed in the dashboard of InsightOps, especially for less technical users."

Pricing and Cost Advice

"The price of New Relic could improve. It is expensive."

"Because of budget, we are not using the mobile app part of this tool."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"I loved this product, but we can no longer afford it, so we dropped it."

"The price was one of the reasons we chose this solution."

"The solution is cheap, but prices can go up when users grow."

"Cost is significant with a lot of extras."

More New Relic pricing and cost advice

"The product is cheap."

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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Top Industries

By visitors reading reviews

Educational Organization

54%

Computer Software Company

Financial Services Firm

Manufacturing Company

Computer Software Company

17%

Financial Services Firm

Energy/Utilities Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal. The handling of logs from integration tools is not as advanced compared to other to...

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What do you like most about Rapid7 InsightOps?

Integration of InsightOps with other tools, especially SIEM solutions, has generally improved operational efficiency.

See all answers

What needs improvement with Rapid7 InsightOps?

Improvement is needed in the dashboard of InsightOps, especially for less technical users. Currently, it lacks clear guidance on icons and features, making it confusing for those with limited exper...

See all answers

What is your primary use case for Rapid7 InsightOps?

Our clients use InsightOps for real-time monitoring of their IT environments.

See all answers

Comparisons

Dynatrace vs New Relic

Compared 12% of the time

Elastic Observability vs New Relic

Compared 12% of the time

Datadog vs New Relic

Compared 9% of the time

Azure Monitor vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 5% of the time

More New Relic Competitors

Wazuh vs Rapid7 InsightOps

Compared 36% of the time

Datadog vs Rapid7 InsightOps

Compared 29% of the time

Dynatrace vs Rapid7 InsightOps

Compared 15% of the time

Splunk Enterprise Security vs Rapid7 InsightOps

Compared 9% of the time

More Rapid7 InsightOps Competitors

Product Reports

Buyer's Guide

New Relic

March 2025

Download New Relic product report

Buyer's Guide

Log Management

March 2025

Download Rapid7 InsightOps product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

InsightOps, Logentries

Overview

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

New Relic

Rapid7 InsightOps is the next evolution of the Logentries log management technology, combining cloud-based log centralization with IT asset search to make log management fast and easy.

As a cloud-based solution, InsightOps eliminates the need for managing and maintaining your log management technology. With a 5-minute setup, out-of-the-box analytics and visual search capabilities that eliminates the need to learn a new query language, InsightOps is the easiest log management solution available.

To start a free 30-day trial of InsightOps, visit rapid7.com/insightops

Rapid7

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Trimble Navigation Limited

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2025

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