New Relic vs Riverbed NPM+ comparison

New Relic and Riverbed are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.2, while Riverbed is ranked #44 with an average rating of 9.0. New Relic holds a 1.4% mindshare in NMS, compared to Riverbed’s 0.5% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Riverbed users who would recommend it.

New Relic

Read 175 New Relic reviews

20,904 Views
5,853 Comparison Views

94% willing to recommend

Riverbed NPM+

Read 2 Riverbed NPM+ reviews

1,786 Views
1,536 Comparison Views

100% willing to recommend

New Relic

Riverbed NPM+

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between New Relic and Riverbed NPM+ based on real PeerSpot user reviews.

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed New Relic vs. Riverbed NPM+ Report (Updated: June 2026).

Buyer's Guide

New Relic vs. Riverbed NPM+

June 2026

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Helped 900,747 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Ranking in Cloud Monitoring Software

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

175

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (4th)

Riverbed NPM+

Ranking in Network Monitoring Software

44th

Ranking in Cloud Monitoring Software

28th

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.4%, down from 2.0% compared to the previous year. The mindshare of Riverbed NPM+ is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.4%
Riverbed NPM+	0.5%
Other	98.1%

Network Monitoring Software

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Satyam Kumar

Senior Technical Engineer at a consultancy with 1-10 employees

Provides deep packet visibility for tracing failed transactions and helps improve enterprise-level monitoring

Many improvements are needed for Riverbed NPM+, particularly in NetIM, which does not perform as well as SolarWinds' single module NPM solution. Additionally, within Riverbed Portal, there is an Application Map module that could be improved. It can show the application's architecture and connectivity to the network. The applications map feature needs enhancements for better customization since currently, it is quite limited. The enhancements I recommend are not for the entire Riverbed product suite, but specifically for the application map feature within the Portal of Riverbed NPM+. This Portal is one of the dashboard modules and while there is potential for improvement, it must be enhanced significantly to provide better functionality. Currently, you cannot trace by transaction number alone; knowing the source and destination IP is necessary. For instance, if I transfer money and a transaction fails, tracing that transaction ID is not captured in AppResponse. I have raised this concern, and if this feature is implemented, it would greatly benefit banking customers, especially because it is not available with their competitors either.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are many valuable features in New Relic APM; we developed some software applications and we are able to monitor the errors very easily, and their log security retention is very good."

"We were able to save $1,000 per month."

"The most important thing is that it tells us where the latency in throughput and response time are."

"The initial set-up was at the time the most straightforward and easy as imaginable, which really pushed us over the edge of giving it a go and loving it from day one."

"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."

"Customer Service: Excellent. Technical Support: Excellent."

"This is an awesome APM, and solves a lot of the problems that were in the interactions between system components and micro services, to see how the system between the backend, middle tier, and front-end works."

"The solution's most valuable aspects are that it tracks java better and operates very efficiently."

More New Relic pros

"Alluvio Network Performance Management is good for troubleshooting."

"Riverbed NPM+ provides a holistic view of the network and deeper insights into traffic and packet analysis."

Cons

"One thing I'd like to see in any APM, especially New Relic, is the ability to use distributed transactions. When one microservice calls another, it calls another database and microservice. The entire data visualization layer will not be able to correlate from one microservice from end to end and return on that path. Distributed transactions would be a great addition that would make life simpler. Unfortunately, no APM has that end-to-end capability."

"The pricing could be improved as it is quite high relative to what is offered."

"New Relic APM generates weekly performance reports, but they aren't really actionable."

"The customization of the start and end time is kind of cool."

"Installation of plugins seem to be really difficult due to the documentation available."

"They are a costly solution and the stability should be better for the price."

"The APIs could be better. I would also like more APIs and features to integrate with streaming solutions, like Kinesis or Kafka."

"While the New Relic dashboards and UI are customizable, they can sometimes lead to a clumsy behavior."

More New Relic cons

"Currently, you cannot trace by transaction number alone; knowing the source and destination IP is necessary."

"Many improvements are needed for Riverbed NPM+, particularly in NetIM, which does not perform as well as SolarWinds' single module NPM solution."

Pricing and Cost Advice

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

"Cost is significant with a lot of extras."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"Pricing is better with New Relic APM than Dynatrace."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

More New Relic pricing and cost advice

"The tool's pricing is high and I would rate it one out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Healthcare Company

15%

Financial Services Firm

13%

Construction Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

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What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

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What is your experience regarding pricing and costs for Alluvio Network Performance Management?

The pricing of Riverbed NPM+ is indeed high, particularly as I work with enterprises in the banking sector primarily in India and the Middle East, and I have also interacted with clients in Europe....

See all answers

What needs improvement with Alluvio Network Performance Management?

See all answers

What is your primary use case for Alluvio Network Performance Management?

Riverbed NPM+ has many primary use cases, making this NPM solution totally different from other tools like SolarWinds. They have a solution called AppResponse, which is not an agent-based solution ...

See all answers

Comparisons

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Compared 6% of the time

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Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

Compared 2% of the time

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Compared 15% of the time

NETSCOUT InfiniStreamNG vs Riverbed NPM+

Compared 13% of the time

ThousandEyes vs Riverbed NPM+

Compared 9% of the time

NETSCOUT nGeniusONE vs Riverbed NPM+

Compared 7% of the time

GroundWork Monitor vs Riverbed NPM+

Compared 2% of the time

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Product Reports

Buyer's Guide

New Relic

June 2026

Download New Relic product report

Buyer's Guide

Network Monitoring Software

May 2026

Download Riverbed NPM+ product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Alluvio Network Performance Management

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Riverbed NPM+ offers comprehensive network performance monitoring tailored for complex IT environments, providing insights and tools to optimize network efficiency and user experience.

Designed for IT professionals, Riverbed NPM+ delivers granular visibility into network activities, allowing for precise traffic analysis and performance metrics. This enables enterprises to troubleshoot and resolve issues swiftly. With scalable features, it supports seamless integration with large infrastructures, ensuring continuous network health and performance.

What are the key features of Riverbed NPM+?

Deep Packet Inspection: Enables detailed analysis of network traffic for improved diagnostics.
Application Performance Monitoring: Tracks application metrics to enhance operations and delivery.
Scalability: Supports extensive networks, adapting to the needs of growing enterprises.
Custom Reporting: Offers tailored insights and reporting for effective decision-making.

What benefits and ROI can users expect from Riverbed NPM+?

Improved Network Efficiency: Optimize network performance, reducing downtime and disruptions.
Cost Savings: Minimize resource wastage and manage network expenditures effectively.
Enhanced User Experience: Deliver consistent and reliable network performance, catering to user demands.
Informed Decision Making: Leverage accurate data for better IT strategy and planning.

Riverbed NPM+ is utilized across industries such as finance, healthcare, and education, where network reliability and speed are critical. In finance, it ensures rapid transaction processing; in healthcare, it supports the operation of medical systems; and in education, it maintains connectivity for online learning platforms.

Riverbed

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Information Not Available

Buyer's Guide

New Relic vs. Riverbed NPM+

June 2026

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