New Relic vs Riverbed NPM+ comparison

New Relic and Riverbed are both solutions in the Network Monitoring Software category. New Relic is ranked #8 with an average rating of 8.0, while Riverbed is ranked #39 with an average rating of 9.0. New Relic holds a 1.5% mindshare in NMS, compared to Riverbed’s 0.5% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Riverbed users who would recommend it.

New Relic

Read 168 New Relic reviews

12,960 Views
2,981 Comparison Views

94% willing to recommend

Riverbed NPM+

Read 2 Riverbed NPM+ reviews

735 Views
625 Comparison Views

100% willing to recommend

New Relic

Riverbed NPM+

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between New Relic and Riverbed NPM+ based on real PeerSpot user reviews.

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed New Relic vs. Riverbed NPM+ Report (Updated: January 2026).

Buyer's Guide

New Relic vs. Riverbed NPM+

January 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

8th

Ranking in Cloud Monitoring Software

5th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

168

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), AIOps (4th)

Riverbed NPM+

Ranking in Network Monitoring Software

39th

Ranking in Cloud Monitoring Software

27th

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 2.7% compared to the previous year. The mindshare of Riverbed NPM+ is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
New Relic	1.5%
Riverbed NPM+	0.5%
Other	98.0%

Network Monitoring Software

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Satyam Kumar

Senior Technical Engineer at a consultancy with 1-10 employees

Provides deep packet visibility for tracing failed transactions and helps improve enterprise-level monitoring

Many improvements are needed for Riverbed NPM+, particularly in NetIM, which does not perform as well as SolarWinds' single module NPM solution. Additionally, within Riverbed Portal, there is an Application Map module that could be improved. It can show the application's architecture and connectivity to the network. The applications map feature needs enhancements for better customization since currently, it is quite limited. The enhancements I recommend are not for the entire Riverbed product suite, but specifically for the application map feature within the Portal of Riverbed NPM+. This Portal is one of the dashboard modules and while there is potential for improvement, it must be enhanced significantly to provide better functionality. Currently, you cannot trace by transaction number alone; knowing the source and destination IP is necessary. For instance, if I transfer money and a transaction fails, tracing that transaction ID is not captured in AppResponse. I have raised this concern, and if this feature is implemented, it would greatly benefit banking customers, especially because it is not available with their competitors either.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."

"The best features in New Relic include its numerous API integrations and a good source of support."

"The stability of New Relic APM is very good."

"New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening."

"We like the performance of the product."

"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."

"They have baseline level alerting."

"You don't have to go through a list of 500 servers."

More New Relic pros

"Riverbed NPM+ provides a holistic view of the network and deeper insights into traffic and packet analysis."

"Alluvio Network Performance Management is good for troubleshooting."

Cons

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

"The integration and configuration of this product in our AWS environment needs improvement on the filtering part. I would like it to go more granular on accounts."

"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."

"I haven't come across any features that are lacking."

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."

"It is very difficult to award the service level cycles at an endpoint level."

More New Relic cons

"Currently, you cannot trace by transaction number alone; knowing the source and destination IP is necessary."

"Alluvio Network Performance Management is good for troubleshooting."

"Many improvements are needed for Riverbed NPM+, particularly in NetIM, which does not perform as well as SolarWinds' single module NPM solution."

Pricing and Cost Advice

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"The price was one of the reasons we chose this solution."

"I loved this product, but we can no longer afford it, so we dropped it."

"We feel it's a little bit pricey."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"This is an expensive tool."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

More New Relic pricing and cost advice

"The tool's pricing is high and I would rate it one out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

Healthcare Company

18%

Financial Services Firm

16%

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	71

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

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What is your experience regarding pricing and costs for Alluvio Network Performance Management?

The pricing of Riverbed NPM+ is indeed high, particularly as I work with enterprises in the banking sector primarily in India and the Middle East, and I have also interacted with clients in Europe....

See all answers

What needs improvement with Alluvio Network Performance Management?

See all answers

What is your primary use case for Alluvio Network Performance Management?

Riverbed NPM+ has many primary use cases, making this NPM solution totally different from other tools like SolarWinds. They have a solution called AppResponse, which is not an agent-based solution ...

See all answers

Comparisons

Dynatrace vs New Relic

Compared 10% of the time

Datadog vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 3% of the time

More New Relic Competitors

NETSCOUT InfiniStreamNG vs Riverbed NPM+

Compared 17% of the time

Datadog vs Riverbed NPM+

Compared 15% of the time

IBM SevOne Network Performance Management (NPM) vs Riverbed NPM+

Compared 10% of the time

SolarWinds NPM vs Riverbed NPM+

Compared 9% of the time

Splunk Observability Cloud vs Riverbed NPM+

Compared 7% of the time

More Riverbed NPM+ Competitors

Product Reports

Buyer's Guide

New Relic

January 2026

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Buyer's Guide

Network Monitoring Software

January 2026

Download Riverbed NPM+ product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Alluvio Network Performance Management

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Riverbed NPM+ is a SaaS-delivered service that uses Riverbed Unified Agent to collect decrypted packet data at every user and server endpoint. It fills visibility gaps caused by encrypted tunnels in Zero Trust, remote work, and cloud-native environments. Taking an agent-based deployment approach ensures flexibility, simplicity, and scalability. With this AI-driven Network Observability, Riverbed takes a revolutionary step towards faster issue detection and higher service availability.

Riverbed

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Information Not Available

Buyer's Guide

New Relic vs. Riverbed NPM+

January 2026

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