New Relic vs Riverbed NPM+ comparison

Why PeerSpot?

New Relic and Riverbed are both solutions in the Network Monitoring Software category. New Relic is ranked #9 with an average rating of 8.2, while Riverbed is ranked #45 with an average rating of 9.0. New Relic holds a 1.5% mindshare in NMS, compared to Riverbed’s 0.5% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Riverbed users who would recommend it.

New Relic

Read 176 New Relic reviews

26,514 Views
7,954 Comparison Views

94% willing to recommend

Riverbed NPM+

Read 2 Riverbed NPM+ reviews

2,408 Views
2,071 Comparison Views

100% willing to recommend

New Relic

Riverbed NPM+

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between New Relic and Riverbed NPM+ based on real PeerSpot user reviews.

Find out in this report how the two Network Monitoring Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed New Relic vs. Riverbed NPM+ Report (Updated: September 2026).

Buyer's Guide

New Relic vs. Riverbed NPM+

September 2026

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Helped 913,924 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Network Monitoring Software

9th

Ranking in Cloud Monitoring Software

2nd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), AIOps (5th)

Riverbed NPM+

Ranking in Network Monitoring Software

45th

Ranking in Cloud Monitoring Software

28th

Average Rating

9.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2026, in the Network Monitoring Software category, the mindshare of New Relic is 1.5%, down from 1.8% compared to the previous year. The mindshare of Riverbed NPM+ is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
Riverbed NPM+	0.5%
Other	98.0%

Network Monitoring Software

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Satyam Kumar

Senior Technical Engineer at a consultancy with 1-10 employees

Provides deep packet visibility for tracing failed transactions and helps improve enterprise-level monitoring

Many improvements are needed for Riverbed NPM+, particularly in NetIM, which does not perform as well as SolarWinds' single module NPM solution. Additionally, within Riverbed Portal, there is an Application Map module that could be improved. It can show the application's architecture and connectivity to the network. The applications map feature needs enhancements for better customization since currently, it is quite limited. The enhancements I recommend are not for the entire Riverbed product suite, but specifically for the application map feature within the Portal of Riverbed NPM+. This Portal is one of the dashboard modules and while there is potential for improvement, it must be enhanced significantly to provide better functionality. Currently, you cannot trace by transaction number alone; knowing the source and destination IP is necessary. For instance, if I transfer money and a transaction fails, tracing that transaction ID is not captured in AppResponse. I have raised this concern, and if this feature is implemented, it would greatly benefit banking customers, especially because it is not available with their competitors either.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What the product has done for us was expedite our ability to discover actionable data that led directly to improvements in our app which would have taken considerable longer if we'd had to build similar functionality ourselves."

"Given we have only one infrastructure guy and he can manage all of this, and a small team, everyone can use it all for different purposes."

"Give it a try, install it, and use it. I don't have to manage the server and worry about the database, storage, and VMs being up and running, etc. It is always there."

"In my experience, New Relic is one of the best APM tools."

"We are getting a very good ROI as our production quality has gone up with more issues getting detected on local environments."

"New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening."

"The service map feature is very useful."

"The thing that's nice about New Relic is it doesn't try and do everything, it does what it does."

More New Relic pros

"Alluvio Network Performance Management is good for troubleshooting."

"Riverbed NPM+ provides a holistic view of the network and deeper insights into traffic and packet analysis."

Cons

"The biggest issue is the lack of mobile support from the website."

"Better error reporting Better ability to drill-down into errors"

"I find New Relic to be somewhat expensive."

"There are certain scenarios where I feel additional functionalities could enhance New Relic, such as gaining more data about calls."

"The UX/UI design of New Relic APM could be improved. The solution currently has some slow pages in terms of loading and viewing the pages, for example, the reports. The reports and other pages take a long time to load."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

"I wish it had more insight into what might be causing a particular slowness issue. It finds the function, but it would be great to have insight into what’s slow."

"I hope the next release has the ability to retain historical data. A current limitation is comparing a present call with that of the same time the previous day, or previous week."

More New Relic cons

"Many improvements are needed for Riverbed NPM+, particularly in NetIM, which does not perform as well as SolarWinds' single module NPM solution."

"Currently, you cannot trace by transaction number alone; knowing the source and destination IP is necessary."

Pricing and Cost Advice

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"It would be nice if we could buy it annually instead of monthly."

"This is an expensive product."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"Comparatively, the pricing is expensive."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The pricing and licensing are too high."

"Pricing is better with New Relic APM than Dynatrace."

More New Relic pricing and cost advice

"The tool's pricing is high and I would rate it one out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

Construction Company

Healthcare Company

14%

Financial Services Firm

12%

Comms Service Provider

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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What is your experience regarding pricing and costs for Alluvio Network Performance Management?

The pricing of Riverbed NPM+ is indeed high, particularly as I work with enterprises in the banking sector primarily in India and the Middle East, and I have also interacted with clients in Europe....

See all answers

What needs improvement with Alluvio Network Performance Management?

See all answers

What is your primary use case for Alluvio Network Performance Management?

Riverbed NPM+ has many primary use cases, making this NPM solution totally different from other tools like SolarWinds. They have a solution called AppResponse, which is not an agent-based solution ...

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Comparisons

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Dynatrace vs New Relic

Compared 5% of the time

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Compared 4% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

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Compared 12% of the time

NETSCOUT InfiniStreamNG vs Riverbed NPM+

Compared 10% of the time

ThousandEyes vs Riverbed NPM+

Compared 7% of the time

NETSCOUT nGeniusONE vs Riverbed NPM+

Compared 5% of the time

LogicMonitor vs Riverbed NPM+

Compared 2% of the time

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Product Reports

Buyer's Guide

New Relic

September 2026

Download New Relic product report

Buyer's Guide

Network Monitoring Software

September 2026

Download Riverbed NPM+ product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Alluvio Network Performance Management

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Riverbed NPM+ offers comprehensive network performance monitoring tailored for complex IT environments, providing insights and tools to optimize network efficiency and user experience.

Designed for IT professionals, Riverbed NPM+ delivers granular visibility into network activities, allowing for precise traffic analysis and performance metrics. This enables enterprises to troubleshoot and resolve issues swiftly. With scalable features, it supports seamless integration with large infrastructures, ensuring continuous network health and performance.

What are the key features of Riverbed NPM+?

Deep Packet Inspection: Enables detailed analysis of network traffic for improved diagnostics.
Application Performance Monitoring: Tracks application metrics to enhance operations and delivery.
Scalability: Supports extensive networks, adapting to the needs of growing enterprises.
Custom Reporting: Offers tailored insights and reporting for effective decision-making.

What benefits and ROI can users expect from Riverbed NPM+?

Improved Network Efficiency: Optimize network performance, reducing downtime and disruptions.
Cost Savings: Minimize resource wastage and manage network expenditures effectively.
Enhanced User Experience: Deliver consistent and reliable network performance, catering to user demands.
Informed Decision Making: Leverage accurate data for better IT strategy and planning.

Riverbed NPM+ is utilized across industries such as finance, healthcare, and education, where network reliability and speed are critical. In finance, it ensures rapid transaction processing; in healthcare, it supports the operation of medical systems; and in education, it maintains connectivity for online learning platforms.

Riverbed

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Information Not Available

Buyer's Guide

New Relic vs. Riverbed NPM+

September 2026

Free Report: New Relic vs. Riverbed NPM+

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