New Relic vs SolarWinds Pingdom comparison

New Relic and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while SolarWinds is ranked #68. New Relic holds a 3.7% mindshare in APM, compared to SolarWinds’s 0.6% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 75% of SolarWinds users who would recommend it.

New Relic

Read 175 New Relic reviews

20,904 Views
14,215 Comparison Views

94% willing to recommend

SolarWinds Pingdom

Read 4 SolarWinds Pingdom reviews

1,651 Views
1,486 Comparison Views

75% willing to recommend

New Relic

SolarWinds Pingdom

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

New Relic and SolarWinds Pingdom both provide monitoring solutions. New Relic stands out for its advanced data analysis and real-time monitoring, while SolarWinds Pingdom is known for its simplicity and effective website performance monitoring. New Relic generally receives better reviews for support services, but SolarWinds Pingdom is recognized for its intuitive setup and lower costs.

Features: New Relic offers extensive data monitoring, real-time analytics, and deep performance insights. SolarWinds Pingdom provides straightforward web performance monitoring, user experience tracking, and effective web performance features.

Room for Improvement: New Relic could benefit from more straightforward configuration options, improved user-friendliness, and simplification of certain aspects. SolarWinds Pingdom could enhance its comprehensive analytics capabilities, advanced reporting features, and overall analytical depth.

Ease of Deployment and Customer Service: New Relic's deployment process is comprehensive but sometimes complex, supported by strong customer service. SolarWinds Pingdom is commended for its easy and quick deployment process along with effective customer service.

Pricing and ROI: New Relic has higher setup costs but offers substantial returns on investment due to its powerful monitoring tools. SolarWinds Pingdom has lower setup costs and provides good value for standard monitoring needs. Users find New Relic worth the investment for advanced capabilities, while SolarWinds Pingdom is cost-effective for simpler use.

To learn more, read our detailed New Relic vs. SolarWinds Pingdom Report (Updated: June 2026).

Buyer's Guide

New Relic vs. SolarWinds Pingdom

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

175

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

SolarWinds Pingdom

Ranking in Application Performance Monitoring (APM) and Observability

68th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.7%, down from 6.4% compared to the previous year. The mindshare of SolarWinds Pingdom is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.7%
SolarWinds Pingdom	0.6%
Other	95.7%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Jay Vekaria

Linux System Administrator at Ergode

High performance, quick setup, but lacking ease of use

Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features are the dashboards and tracing."

"The most valuable feature is application monitoring."

"The most valuable feature is the ability to receive in-depth information about applications, as it can detect a lot of important information."

"With our micro-services, we have basic analytics, and it is super simple to set up."

"Every time there is a crisis, high traffic, or if we see a problem with a server, we go to New Relic and monitor it to determine the cause."

"The VPN is one of the solution's most valuable features for us."

"The New Relic toolset has become part of our SDLC -- reviewing the changes we made for impact to the production environment."

"It’s just so easy to set up and use with little training, the barrier to entry is extremely low and it adds a high-value."

More New Relic pros

"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."

"One valuable feature is real user monitoring."

"The most valuable features are monitoring and reporting."

"My advice to anybody who is considering Pingdom is that this is a good product at an affordable price."

"Once you set the threshold on your environment, it feels very real-time"

"Overall, this is a very good product and one that I recommend."

"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."

Cons

"At times some of the data can be opaque."

"Alerts tend to show how an entire cluster is performing, and not only that a given node is having an issue."

"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."

"It constantly aggregates data so it’s not a true indication of how our application is doing."

"In the first stage, the area of development, infrastructure and communication portal."

"New Relic APM generates weekly performance reports, but they aren't really actionable."

"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."

"Another area for improvement is integration with Kubernetes. Currently, the process isn't user-friendly."

More New Relic cons

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"Technical support could use some improvement."

"Some of the functions could improve by making them easier."

"I would like to see better integration with other products."

Pricing and Cost Advice

"This is an expensive tool."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"It would be nice if we could buy it annually instead of monthly."

"Comparatively, the pricing is expensive."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

More New Relic pricing and cost advice

"This price of this solution is reasonable."

"The license was paid yearly and included technical support."

"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

Computer Software Company

Outsourcing Company

Construction Company

15%

Financial Services Firm

12%

Outsourcing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	79

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What needs improvement with New Relic Insights?

While I appreciate many aspects of New Relic, I believe the product could improve in some areas—specifically, some advanced capabilities can have a learning curve for new users, and the licensing a...

See all answers

What is your primary use case for New Relic Insights?

Since I'm a performance engineer, I typically use New Relic day-to-day for investigating any performance bottlenecks identified during our performance testing of any application. I look at the resu...

See all answers

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Product Reports

Buyer's Guide

New Relic

June 2026

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Buyer's Guide

Application Performance Monitoring (APM) and Observability

May 2026

Download SolarWinds Pingdom product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

SolarWinds Pingdom provides comprehensive network and real user monitoring with quick alerts and robust reporting, ensuring efficient website functionality and performance management for Managed Service Providers.

SolarWinds Pingdom aids in network monitoring, security testing, and application response times. It offers page speed optimization and user-friendly GUI, integrating reports for enhanced functionality. Providers rely on its instant alerts and easy interface for efficient performance management. Challenges include integration with management tools and inconsistencies in ping status, with room for improvement in support and graphical user interface. Despite these areas, its metrics tracking and security features such as spam protection ensure a robust service.

What are the standout features of SolarWinds Pingdom?

Network and Real User Monitoring: Monitors network performance and end-user experience effectively.
Instant Alerts: Provides quick notifications for device issues and performance anomalies.
Root Cause Analysis: Identifies underlying issues affecting performance efficiently.
Reporting and Bandwidth Updates: Generates comprehensive reports with bandwidth utilization.
User-Friendly Interface: Offers an intuitive GUI for seamless navigation.

What benefits and ROI should users expect?

Efficiency: Quick notifications ensure timely management and resolution.
Reliability: Metrics tracking and security features add reliability to services.
Usability: Easy integration with reports enhances functionality.
Scalability: Paid versions offer enhanced capabilities for expanding needs.

Managed Service Providers extensively use SolarWinds Pingdom for network monitoring and application response testing, ensuring seamless website functionality. By entering website details for regular checks, they maintain functionality with 200 response codes, benefiting from scalable capabilities through paid plans.

SolarWinds

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Spotify, MailChimp, Slack, Twitter

Buyer's Guide

New Relic vs. SolarWinds Pingdom

June 2026

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