New Relic vs SolarWinds Pingdom comparison

New Relic and SolarWinds are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.1, while SolarWinds is ranked #64. New Relic holds a 4.0% mindshare in APM, compared to SolarWinds’s 0.5% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 75% of SolarWinds users who would recommend it.

New Relic

Read 173 New Relic reviews

14,037 Views
10,387 Comparison Views

94% willing to recommend

SolarWinds Pingdom

Read 4 SolarWinds Pingdom reviews

984 Views
886 Comparison Views

75% willing to recommend

New Relic

SolarWinds Pingdom

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

New Relic and SolarWinds Pingdom both provide monitoring solutions. New Relic stands out for its advanced data analysis and real-time monitoring, while SolarWinds Pingdom is known for its simplicity and effective website performance monitoring. New Relic generally receives better reviews for support services, but SolarWinds Pingdom is recognized for its intuitive setup and lower costs.

Features: New Relic offers extensive data monitoring, real-time analytics, and deep performance insights. SolarWinds Pingdom provides straightforward web performance monitoring, user experience tracking, and effective web performance features.

Room for Improvement: New Relic could benefit from more straightforward configuration options, improved user-friendliness, and simplification of certain aspects. SolarWinds Pingdom could enhance its comprehensive analytics capabilities, advanced reporting features, and overall analytical depth.

Ease of Deployment and Customer Service: New Relic's deployment process is comprehensive but sometimes complex, supported by strong customer service. SolarWinds Pingdom is commended for its easy and quick deployment process along with effective customer service.

Pricing and ROI: New Relic has higher setup costs but offers substantial returns on investment due to its powerful monitoring tools. SolarWinds Pingdom has lower setup costs and provides good value for standard monitoring needs. Users find New Relic worth the investment for advanced capabilities, while SolarWinds Pingdom is cost-effective for simpler use.

To learn more, read our detailed New Relic vs. SolarWinds Pingdom Report (Updated: March 2026).

Buyer's Guide

New Relic vs. SolarWinds Pingdom

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

173

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

SolarWinds Pingdom

Ranking in Application Performance Monitoring (APM) and Observability

64th

Average Rating

7.8

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 4.0%, down from 7.2% compared to the previous year. The mindshare of SolarWinds Pingdom is 0.5%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	4.0%
SolarWinds Pingdom	0.5%
Other	95.5%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Jay Vekaria

Linux System Administrator at Ergode

High performance, quick setup, but lacking ease of use

Some of the functions could improve by making them easier. There is room for improvement when it comes to the graphs provided by the software. Additionally, there seems to be an issue with the ping status, as it sometimes indicates that a website is down even when it is functioning properly. It appears that there are certain aspects related to cache management or other backend functionalities that are unclear. The time range graph and overall user interface could be more user-friendly. For example, when selecting a custom graph for a specific time period, clicking on it should open the corresponding website in a new tab, but instead, it displays the current graph. This lack of consistency can be frustrating when trying to navigate the interface. Furthermore, the reports shared on a weekly basis arrive one week late, reducing their usefulness. Overall, some extra efforts are required to make the user experience smoother and more efficient.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"There are many things, but in particular I like the real-time monitoring; we get to know when a specific service or specific URL is failing and not performing, and we can set certain delivery thresholds which, if broken, we hear about immediately."

"The simplicity of the dashboard is very good."

"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."

"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."

"The product's initial setup phase was very easy."

"We were able to integrate with the messaging tool, Slack, which meant that we got notifications whenever something was not quite right."

"We were able to save $1,000 per month."

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."

More New Relic pros

"Once you set the threshold on your environment, it feels very real-time"

"There are alerting mechanisms in place to let us know, for example, if a device is not responding to a ping test and is probably not going to work."

"The most valuable features are monitoring and reporting."

"One notable feature of this software is its page speed setup, which is highly commendable. Additionally, the metrics it provides are also impressive."

Cons

"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."

"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."

"New Relic is priced on the higher side."

"The agents are updated quite frequently, but New Relic doesn't offer tools for doing the upgrade in large environments."

"When you look at disk monitoring, it would be cool to see which folders are gobbling most space, so that when we get a full-disk alert, we can go into our servers to purge that without downloading a separate tool to see what’s contending for hard disk space."

"There were some settings we had issues with."

"Sometimes we've noticed agents fail to report/respond."

"They should bring the pricing down to be more competitive."

More New Relic cons

"Some of the functions could improve by making them easier."

"Pingdom is always improving everything in its product. So, they should work on the GUI."

"Technical support could use some improvement."

"I would like to see better integration with other products."

Pricing and Cost Advice

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"I think the pricing is reasonable."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"This is an expensive product."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

"This is an expensive tool."

"The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."

More New Relic pricing and cost advice

"While I wouldn't describe it as excessively expensive, if you require specific and reliable monitoring, SolarWinds can be a suitable option. The advantage is that SolarWinds offers a free version as well. If you don't heavily rely on its monitoring capabilities and are content with its basic features, the free version could suffice for your needs."

"The license was paid yearly and included technical support."

"This price of this solution is reasonable."

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

Manufacturing Company

Retailer

Financial Services Firm

14%

Educational Organization

10%

Government

10%

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	77

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

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Azure Monitor vs New Relic

Compared 2% of the time

Elastic Observability vs New Relic

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Compared 14% of the time

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Compared 13% of the time

Prometheus-AI Platform vs SolarWinds Pingdom

Compared 12% of the time

Catchpoint vs SolarWinds Pingdom

Compared 9% of the time

SigNoz vs SolarWinds Pingdom

Compared 6% of the time

More SolarWinds Pingdom Competitors

Product Reports

Buyer's Guide

New Relic

March 2026

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

March 2026

Download SolarWinds Pingdom product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

SolarWinds® Pingdom® is a powerful and affordable SaaS-based web app performance monitoring solution. It’s one product providing comprehensive web app performance and user experience monitoring consisting of four major capabilities:

1. Uptime monitoring for webpages and other critical components like APIs, CDNs, DNS, networks, email, and more.

2. Page speed performance monitoring and page rankings.

3. Synthetic transaction monitoring from the simplest to the most complex transactions.

4. Real user monitoring (RUM), enabling a deeper and wider understanding of the user’s digital experience, and web application availability and performance.

SolarWinds

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Spotify, MailChimp, Slack, Twitter

Buyer's Guide

New Relic vs. SolarWinds Pingdom

March 2026

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