

Zendesk and Notion compete in the realm of productivity and customer service tools. Zendesk appears to have an advantage in providing robust ticket management with integration capabilities, offering a more sophisticated solution for complex workflows.
Features: Zendesk offers seamless ticket management, integration capabilities with numerous applications, and extensive customization and automation options that cater to complex workflows. Notion distinguishes itself with flexibility in note-sharing, comprehensive database management, and user-friendly task management and collaboration features.
Room for Improvement: Zendesk users have issues with ticket merging, system speed during high customization, and an outdated knowledge base search. There are concerns about the admin console's user-friendliness. Notion needs interface improvements, enhanced automation features, and better connectivity, with comments on occasionally slow page loads and limited color options.
Ease of Deployment and Customer Service: Zendesk supports various cloud platforms, providing deployment flexibility, but sometimes heavily relies on documentation for support, causing user frustration. Notion's use of public cloud and on-premises models suggests a need for better-optimized support channels according to customer feedback.
Pricing and ROI: Zendesk's pricing is considered high, especially for larger teams with premium needs, yet it is seen as delivering significant ROI through enhanced customer interaction and workload reduction. Notion's competitive pricing includes a generous free tier, appealing to users needing flexible task management and having straightforward pricing, although team features in paid plans may increase costs.
I would say per document, Notion saves at least ten minutes because of easy organization and sharing skills.
I can tell you that we probably saved at least three employees full-time with the ticket management and the automation and the macros and the user follow-up being built in.
Time saved is definitely a benefit because it puts all of our tickets in one spot.
I feel that Zendesk helped us set up our platform for providing support way faster than other platforms due to its easy configuration.
Customer support is great, effective, and easy to reach.
Customer support for Notion is actually great; they are really responsive.
There appears to be a lack of connection between the bot and the agents, making it feel scripted rather than helpful.
The technical support provided by Zendesk has been very satisfactory.
Their support team from Zendesk is excellent, similar to what you have in Freshdesk.
Notion is heavily scalable, and we did not have a problem with scalability at all.
Notion is highly scalable.
As an organization, when we scale up, the pricing tends to go very high.
We have not hit a peak or a turn yet that Zendesk has not been able to go with us or been able to grow with us in the process, change or pivot that the company is making.
Zendesk can scale from very small companies to very large ones.
Zendesk's scalability is excellent.
I encountered a problem once when there was an outage for a couple of days.
Sometimes, Notion can be slow, especially if there is too much information or during peak times.
Notion does have some glitches at times, such as pages reloading for long durations or databases not updating correctly.
They are always informing us with a status update and an ETA, and the turnaround time is usually within the same day with no extended downtime that would cause a detriment to our company.
Zendesk is quite stable; we experience major outages only once or twice a year, making it very reliable.
The stability has been quite reliable.
Notion has one big downside: the lack of an offline mode.
It's difficult to determine what information is private.
I might find myself trying to load a new page, but I am unable to move from one page to another due to frequent hanging.
Zendesk could actually support HTML on the tickets so we could format our text better than the current options such as size, bold, italic, or underscored, because the text processing is too simple.
Zendesk is missing an AI aspect that could help provide quick answers based on the knowledge housed within the platform.
Zendesk is amazing, and because they are always working on a new upgrade or a new integration, they are very forward-thinking from an engineering perspective.
However, inviting additional users can become costly.
It's affordable and offers community support if I get stuck.
Generally, it is not cheap.
It is not the cheapest solution nor the most expensive, but it provides value for money.
The experience with pricing, setup cost, and licensing for Zendesk was quite expensive.
The most impactful feature for project management is the ability to invite multiple client stakeholders without complication.
Notion has very strong integration capabilities.
Overall, it adds significant value to our project management by organizing our work efficiently.
It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.
Zendesk is way cheaper than other ITSM platforms such as ServiceNow, providing a good platform at a lower price so we could offer good support with a low budget for the license.
Being able to put response counters on certain tickets and have certain ones that are high priority and have a tighter SLA than lower priority items, being able to categorize them as a question versus an urgent request, and being able to bucket them as feature requests or product enhancements.
| Product | Market Share (%) |
|---|---|
| Notion | 9.4% |
| Zendesk | 10.3% |
| Other | 80.3% |


| Company Size | Count |
|---|---|
| Small Business | 13 |
| Midsize Enterprise | 3 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 36 |
| Midsize Enterprise | 21 |
| Large Enterprise | 11 |
Notion is an all-in-one workspace that enables teams to collaborate, organize, and manage their work effectively. Its primary use case is to streamline project management, knowledge sharing, and task tracking. With its versatile functionality, Notion allows users to create and customize databases, wikis, and documents, making it a powerful tool for organizing information.
The most valuable functionality of Notion lies in its flexibility and ease of use. Users can create and link various types of content, such as text, images, files, and even embed external resources. This enables teams to centralize their work and collaborate seamlessly, eliminating the need for multiple tools. Notion's drag-and-drop interface and intuitive editing features make it accessible to users of all technical backgrounds.
Notion helps organizations by fostering transparency, improving productivity, and enhancing knowledge management. By providing a centralized platform for collaboration, teams can easily access and contribute to shared projects, reducing communication gaps and ensuring everyone is on the same page.Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.
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