OpenText Service Manager [EOL] vs Serviceaide ChangeGear comparison

OpenText and Serviceaide are both solutions in the IT Service Management (ITSM) category. Additionally, 79% of OpenText users are willing to recommend the solution, compared to 85% of Serviceaide users who would recommend it.

OpenText Service Manager [EOL]

Read 48 OpenText Service Manager [EOL] reviews

79% willing to recommend

Serviceaide ChangeGear

Read 14 Serviceaide ChangeGear reviews

900 Views
576 Comparison Views

85% willing to recommend

OpenText Service Manager [EOL]

Serviceaide ChangeGear

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between OpenText Service Manager [EOL] and Serviceaide ChangeGear based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in IT Service Management (ITSM).

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: January 2026).

Buyer's Guide

IT Service Management (ITSM)

January 2026

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Helped 881,733 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Service Manager [EOL]

Average Rating

7.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Serviceaide ChangeGear

Average Rating

7.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Help Desk Software (31st), IT Service Management (ITSM) (30th)

Featured Reviews

MEKKAB Raouf

Information Technology Service Manager & Technology Integration DevOps at Djezzy

Excellent pricing with great change management and service management capabilities

We started with version 9.3, and now we're on 9.6 with the full solution, including the CMS. They have lots of options. They propose a full solution for technology and IT service management. We are a telecom company. We are a leader in the market, and therefore, we need to have all details about our own environment and assets. So far, Micro Focus answers all our needs. I'd advise new users to go directly to the SMAX solution, the last, last version of Service Manager. If they are a technical company or information technology company with engineers and developers, they can use it on-premise. If they don't have such competence in the company, they can ask for the solution on the cloud. It is easily available on Microsoft, Amazon, or Google clouds. I'd rate the product nine out of ten.

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Umair Akhlaque

Enterprise Solutions & Services Head at Duroob Technology

A fairly stable solution that’s highly mature, but has a poor user interface

The solution does not align as modern service solutions do. Seamless integration is no available among the processes. Their service management application needs a lot of work. It’s in a really bad state right now. They brought on a new interface that clumped all the processes and features of the solution into one. Still, it’s not really compatible with other solutions. Because of this, its rating has dropped in Gardner. The solution needs to improve its reporting features. The user interface needs a lot of improvements. The product needs to implement a cloud platform solution, which is lacking so far. Their workflow engine is still segregated. It’s not embedded. If you need to do some workflow approvals, you cannot do them directly on the service desk. You have to go into Outlook and do an approval or you have to go in through another screen to handle the approval because the workflow engine they have is a separate product.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget."

"A valuable feature for us is that we have an ordered way to handle all the cases that we can handle with the infrastructure."

"Technical support is pretty good."

"Its flexibility and ease of customization are its most valuable features."

"Sometimes, customization is simple. The version we are using now has a nice interface."

"The workflow engine that standardizes and globalizes the process steps. It drives people through the process by standardization and automation."

"It can adapt to any process in the organization."

"It helps to register things, to see the changing parts, and to correlate incidents."

More OpenText Service Manager [EOL] pros

"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."

Cons

"I don't see anything lacking."

"The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months."

"Service Manager is at the end of its life. The architecture, performance, and look are all way behind."

"With the new version moving toward the codeless configuration is good, but it's losing flexibility."

"Their end-user interface and technical support features could be improved."

"Service Manager would be improved with access to automation."

"It, still, has a bit of more of improvement possibilities in the codeless part. But, I can see that they are working on it, so that's quite good as well."

"I think the best recommendation to Micro Focus would be to increase awareness and the marketing for this product."

More OpenText Service Manager [EOL] cons

"The solution needs to improve its reporting features. The user interface needs a lot of improvements."

Pricing and Cost Advice

"I pay for Service Manager on a yearly basis, and the price is reasonable - I would rate it five out of ten."

"The license is not cheap."

"Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee."

"HP Service Manager has moderate pricing."

"I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."

Information not available

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Top Industries

By visitors reading reviews

Marketing Services Firm

12%

Computer Software Company

10%

Performing Arts

10%

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	10
Midsize Enterprise	4
Large Enterprise	38

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	1
Large Enterprise	11

Comparisons

SCSM vs OpenText Service Manager [EOL]

Compared 19% of the time

OpenText Service Management (SMAX) vs OpenText Service Manager [EOL]

Compared 17% of the time

JIRA Service Management vs OpenText Service Manager [EOL]

Compared 15% of the time

ServiceNow vs OpenText Service Manager [EOL]

Compared 14% of the time

BMC Helix ITSM vs OpenText Service Manager [EOL]

Compared 12% of the time

More OpenText Service Manager [EOL] Competitors

ServiceNow vs Serviceaide ChangeGear

Compared 37% of the time

Clarity SM vs Serviceaide ChangeGear

Compared 10% of the time

TOPdesk vs Serviceaide ChangeGear

Compared 10% of the time

Atera vs Serviceaide ChangeGear

Compared 8% of the time

SymphonyAI IT Service Management vs Serviceaide ChangeGear

Compared 8% of the time

More Serviceaide ChangeGear Competitors

Product Reports

Buyer's Guide

OpenText Service Manager [EOL]

January 2026

Download OpenText Service Manager [EOL] product report

Buyer's Guide

IT Service Management (ITSM)

January 2026

Download Serviceaide ChangeGear product report

Also Known As

Micro Focus Service Manager, HPE ITSM, HPE Service Manager

Serviceaide ISM (Intelligent Service Management), Nimsoft Service Desk, CA Cloud Service Management , ChangeGear

Overview

Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

OpenText

ChangeGear, a leader in the GigaOm ITSM Radar Report, presents a cutting-edge AI-based service management platform that transforms user experience and enhances decision-making. Offering a business-friendly interface, ChangeGear is customizable with drag-n-drop editing, ensuring adaptability to diverse user needs. The AI-driven platform accelerates decision-making processes with real-time recommendations and intelligent predictions, boosting staff efficiency. Advanced automation, including workflow automation and business process automation, streamlines operations, freeing staff from manual tasks. Recognized for its agility and speed, ChangeGear stands out in change management, asset management, and service desk solutions. For industries navigating compliance challenges, ChangeGear's robust change management and auditing capabilities provide a comprehensive solution.

Serviceaide

Sample Customers

resultspositive, Globicon

Oakwood Systems Group

Buyer's Guide

IT Service Management (ITSM)

January 2026

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