Learn what your peers think about OpenText Service Manager [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

DOWNLOAD NOW

884,933 professionals have used our research since 2012.

it_user251856

Director, IT Service Management at Dignity Health

Jun 19, 2015

HP products generally have always been stable, and this is no different.

Read full review

it_user252612

Manager of Operational Excellence at a energy/utilities company with 1,001-5,000 employees

Jun 20, 2015

One of the big benefits that’s come out of this is a centralized view of all IT operations that really enable us to shift resources (people and money) in a real-time way to accomplish whatever we need.

Read full review

it_user264057

HP Service Manager Technical Lead @ PepsiCo at a tech services company with 1,001-5,000 employees

Jul 2, 2015

This is our “go-to” application for all ITIL processes globally.

Read full review

it_user236772

Customer Experience Manager at a comms service provider with 501-1,000 employees

Aug 17, 2015

It integrates well with multiple Management Information Bases (MIB's).

Read full review

it_user361614

Project Manager, Change Agent, ITIL Service Support, Crisis Management with 1,001-5,000 employees

Dec 26, 2015

We improved our service levels and have been able to maintain them for the last four and a half years.

Read full review

it_user363291

Managing Director at Canberra Solutions Ltd

Dec 30, 2015

Service Manager gives us a single system where everything is centralized in one base.

Read full review

it_user366000

Enterprise Management Team Manager at a financial services firm with 501-1,000 employees

Jan 6, 2016

Technical support is excellent. They really bend over backwards for us.

Read full review

Show 10 more reviews (out of 47)

OpenText Service Manager [EOL] Cons review quotes

it_user192534

Head of Fault 2 Restoration at a tech services company with 10,001+ employees

Feb 10, 2015

Stability was always an issue until we did a full load and performance test, since then this is in good shape.

Read full review

it_user192834

Service Management Consultant with 10,001+ employees

Feb 11, 2015

My only concern is the flexibility of the product in smaller environments.

Read full review

it_user225747

Software Consultant - Executive Director at a tech services company with 51-200 employees

Apr 20, 2015

Same, it wasn't always stable. Actually, I wouldn't call it stable now either.

Read full review

Buyer's Guide

OpenText Service Manager [EOL]

March 2026

Free Report: OpenText Service Manager [EOL] Reviews and More

Learn what your peers think about OpenText Service Manager [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

DOWNLOAD NOW

884,933 professionals have used our research since 2012.

it_user251856

Director, IT Service Management at Dignity Health

Jun 19, 2015

Part of our reason for moving away from Service Manager is that HP was not on the leading edge of the technology and was consequently being surpassed by SaaS offerings.

Read full review

it_user252612

Manager of Operational Excellence at a energy/utilities company with 1,001-5,000 employees

Jun 20, 2015

We struggle with and the simplicity of getting reporting data at a high level, and output is not where it needs to be for us.

Read full review

it_user264057

HP Service Manager Technical Lead @ PepsiCo at a tech services company with 1,001-5,000 employees

Jul 2, 2015

Stability was a major issue in older versions of the product.

Read full review

it_user236772