Learn what your peers think about OpenText Service Manager [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

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893,244 professionals have used our research since 2012.

Tomasz Kadlewicz

Service Management Architect at Kandrel

Aug 1, 2022

It's easy to scale.

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PeterJansson

Head of Strategic Ecosystems and Accounts for Pedab Group at Pedab

Feb 9, 2022

The solution will streamline productivity and also improve automation. That would bring efficiency as well the ability to handle a big number of enterprise-wide service needs. Productivity and collaborative capabilities are some of the key benefits.

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David Babcock

Principal at a tech services company with 51-200 employees

Oct 11, 2020

Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013.

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Naresh Markapuram

Global Service Delivery Manager at a tech services company with 51-200 employees

Oct 4, 2023

The initial setup is easy.

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reviewer2117610

IT service Delivery Manager Managed services projects at a computer software company with 1,001-5,000 employees

Mar 9, 2023

Service Manager's best features are flexibility and customizability.

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it_user1417125

Service Management Consultant at Tata Consultancy

May 20, 2022

Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget.

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Islam Bayraktar

Co-Founder and Director of Services at Continuous Software at a tech services company with 51-200 employees

Feb 3, 2020

It can adapt to any process in the organization.

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OpenText Service Manager [EOL] Cons review quotes

Dirk Leitermann

Senior Consultant Project Management & Transition at a tech services company with 501-1,000 employees

May 26, 2022

Service Manager is at the end of its life. The architecture, performance, and look are all way behind.

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Farah Ben Ahmed

DLO Veritas Backup solution Project Manager at Tunisie Telecom

May 26, 2022

Customization can be difficult at times because scripting is often required.

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MEKKAB Raouf

Information Technology Service Manager & Technology Integration DevOps at Djezzy

Apr 6, 2022

I don't see anything lacking.

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Buyer's Guide

OpenText Service Manager [EOL]

April 2026

Free Report: OpenText Service Manager [EOL] Reviews and More

Learn what your peers think about OpenText Service Manager [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: April 2026.

DOWNLOAD NOW

893,244 professionals have used our research since 2012.

Tomasz Kadlewicz

Service Management Architect at Kandrel

Aug 1, 2022

The interface could be better.

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PeterJansson

Head of Strategic Ecosystems and Accounts for Pedab Group at Pedab

Feb 9, 2022

I think the best recommendation to Micro Focus would be to increase awareness and the marketing for this product.

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David Babcock

Principal at a tech services company with 51-200 employees

Oct 11, 2020

We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and it does not work very well. I shouldn't have been paying technicians to cut and paste attachments from an email into the ticketing system. It should do that automatically. Other solutions are able to do that. This is something that needs to be improved. Test manager and knowledge management areas are probably amongst the worst parts of this solution. We try to use this solution for knowledge management, but it is not user-friendly. Therefore, it has limited ROI as you need to spend time to try and fully capitalize on the knowledge management system.

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Naresh Markapuram

Global Service Delivery Manager at a tech services company with 51-200 employees

Oct 4, 2023

The product's technical support services need improvement.

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reviewer2117610

IT service Delivery Manager Managed services projects at a computer software company with 1,001-5,000 employees

Mar 9, 2023

Service Manager would be improved with access to automation.

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it_user1417125

Service Management Consultant at Tata Consultancy

May 20, 2022

Micro Focus Service Manager is not very great. It would be better if it had more features. When it comes to features, BMC tops the chart. When it comes to usage, people use BMC more.

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Islam Bayraktar

Co-Founder and Director of Services at Continuous Software at a tech services company with 51-200 employees

Feb 3, 2020

With the new version moving toward the codeless configuration is good, but it's losing flexibility.

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Show 10 more reviews (out of 47)