Top 10 OpenText Service Manager [EOL] Alternatives

Name: OpenText Service Manager [EOL]
Brand: OpenText
Rating: 3.6 (48 reviews)

Vendor: OpenText

3.6 out of 5

48 reviews
79% willing to recommend

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Top OpenText Service Manager [EOL] Competitors

Discover the top alternatives and competitors to OpenText Service Manager [EOL] based on the interviews we conducted with its users. The top alternative solutions include ServiceNow, JIRA Service Management, and Freshservice. The alternatives are sorted based on how often peers compare the solutions.

OpenText Alternatives Report

Learn what solutions real users are comparing with OpenText, and compare use cases, valuable features, and pricing.

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ServiceNow

4.3 out of 5

ServiceNow

4.3 out of 5

ServiceNow optimizes IT service management and enhances efficiency through automation and integration. Organizations use it for ticketing, incident handling, and workflows, appreciating its flexibility for custom apps and robust analytics. Expansion areas include licensing, user interface, AI integration, and mobile functionality for improved user experience and accessibility.

Pricing

It has a higher cost compared to local/regional solutions.

It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.

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Pricing

It has a higher cost compared to local/regional solutions.

It's sold as a less expensive solution, but it has to be highly modified. That's where you get into the cost.

JIRA Service Management

4.1 out of 5

JIRA Service Management

4.1 out of 5

OpenText Service Manager offers robust IT asset and configuration management for compliance-driven organizations. In comparison, JIRA Service Management excels in collaborative capabilities with seamless Atlassian tool integration. Businesses may prefer OpenText for budget-conscious support, while JIRA's agile scalability appeals to innovative environments.

Pricing

OpenText Service Manager [EOL] has a higher setup cost compared to JIRA Service Management, which offers more affordable initial expenses.

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Pricing

OpenText Service Manager [EOL] has a higher setup cost compared to JIRA Service Management, which offers more affordable initial expenses.

Freshservice

4.1 out of 5

Freshservice

4.1 out of 5

Organizations utilize Freshservice for IT service and asset management, automating workflows and handling IT tickets. It integrates with platforms like SolarWinds, supporting ITIL practices. Praised for an intuitive interface and automation, it faces customization challenges with Microsoft and Google, limited Linux compatibility, and issues in reporting and workflow management. Pricing affects larger organizations.

Pricing

The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.

Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.

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Pricing

The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month.

Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives.

BMC Helix ITSM

4.0 out of 5

BMC Helix ITSM

4.0 out of 5

BMC Helix ITSM is used for IT service management, focusing on ticketing, incident and change management, and asset management. It aids in integrating tools, creating reports, and supporting customer needs. While appreciated for integration, automation, and scalability, users experience challenges with UI complexity, customization limitations, and integration issues.

Pricing

It is costly, but it is well worth it.

Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.

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Pricing

It is costly, but it is well worth it.

Please always get the latest quote from a BMC partner or from BMC. Check for the latest offerings.

ManageEngine ServiceDesk Plus

4.0 out of 5

ManageEngine ServiceDesk Plus

4.0 out of 5

ManageEngine ServiceDesk Plus is used for ticketing, incident management, and IT help desks, integrating processes like change management and project management. Valued for ITIL integration and workflow automation, it aids internal teams and external customers. Users highlight ease of integration, SLA handling, but desire improved UI, reporting, and better exporting options.

Pricing

The prices are attractive. Customer can use a subscription if they do not have enough budget.

For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.

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Pricing

The prices are attractive. Customer can use a subscription if they do not have enough budget.

For our 500 assets that are using the professional version of the solution, we pay somewhere between $4,000 and $5,000 per year.

Clarity SM

3.9 out of 5

Clarity SM

3.9 out of 5

Enterprises use Clarity SM for incident, change, and problem management. Customizable and integrated with CMDB, it enhances IT operations in industries like banking and telecom. Valued for customization, availability architecture, and integration ease, it faces issues with scalability, real-time reporting, and complex configuration. Interface and mobile experience need improvements.

Pricing

I don't see anyone other than large companies being able to afford this system.

Pricing is simple, as it’s per concurrent analysts.

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Pricing

I don't see anyone other than large companies being able to afford this system.

Pricing is simple, as it’s per concurrent analysts.

TOPdesk

3.9 out of 5

TOPdesk

3.9 out of 5

TOPdesk is an ITSM tool supporting IT, HR, and finance departments in managing incidents, changes, and configurations. It aids in ticketing, request management, and building projects. Despite its intuitive interface, users face challenges with change management and integration, seeking improved AI and a more comprehensive and user-friendly design without extra consultancy costs.

Pricing

Compared to other products in this segment, I think that they are priced well and not too expensive.

The solution is inexpensive compared to competitors.

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Pricing

Compared to other products in this segment, I think that they are priced well and not too expensive.

The solution is inexpensive compared to competitors.

SCSM

3.5 out of 5

SCSM

3.5 out of 5

SCSM is employed for managing customer service, reporting, change management, and ticketing. Organizations leverage its capabilities in IT operations, incident requests, and HR onboarding. Notable features include integration with Microsoft systems, automation, and ease of deployment. Challenges include cost, limited Azure integration, and complex user interface.

Pricing

It is a lower price vs. other things on the market.

It is an expensive solution.

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Pricing

It is a lower price vs. other things on the market.

It is an expensive solution.

ConnectWise PSA

4.1 out of 5

ConnectWise PSA

4.1 out of 5

ConnectWise PSA tracks and manages tickets, serves as CRM for customer management, automates systems, assists in IT support, agenda scheduling, procurement, configurations, infrastructure, and cyber tasks. Users appreciate cloud-based features, ticketing, customer management, technician efficiency, yet seek improvements in integration, UI, and customization. Enhanced backend access and reporting needed.

Pricing

There are some different add-ons and benefits that are optional and come at an additional cost.

We're paying $940 a month for 14 users.

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Pricing

There are some different add-ons and benefits that are optional and come at an additional cost.

We're paying $940 a month for 14 users.

N-able MSP Manager

3.9 out of 5

N-able MSP Manager

3.9 out of 5

N-able MSP Manager is used for remote management, patch management, and network monitoring. Integrating with RMM and N-central, it automates ticket creation. Managed service providers value time tracking and task assignment, though some struggle with contract deployment and billing. Multi-tenancy and integration with Passportal enhance productivity, despite limited reporting and customization features.

Pricing

Don't get scared of the price tag because it's definitely worth it.

I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market.

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Pricing

Don't get scared of the price tag because it's definitely worth it.

I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market.

Related categories

IT Service Management (ITSM)

Help Desk Software

IT Asset Management