Vision Helpdesk provides a comprehensive customer support solution designed to streamline operations, enhance communication, and improve efficiency for businesses of all sizes.
| Product | Mindshare (%) |
|---|---|
| Vision Helpdesk | 1.3% |
| ServiceNow | 10.7% |
| JIRA Service Management | 6.0% |
| Other | 82.0% |
Vision Helpdesk allows organizations to effectively manage customer support tickets, integrate multiple communication channels, and automate workflows. By offering a collaborative platform for teams, Vision Helpdesk enhances response times, reduces customer-related challenges, and aligns support processes with strategic goals. It's adaptable to various scales, providing an efficient way to meet customer support demands. Customizable features and integrations with existing tools make it a versatile choice.
What are the key features of Vision Helpdesk?Vision Helpdesk solutions are widely implemented in industries including IT, telecommunications, and healthcare. In IT, it manages incident tickets. In telecommunications, it ensures seamless communication. In healthcare, it streamlines patient support interactions.
Riva Tech, StratospherIQ Data Systems, Suprag AG, Thomas Cook, TNM Software, Transition Systems Asia, Uptime Solutions, Volodi, Zakupka, Zen3, Zygote Complete Property Management, Rovia, NAS Insurance Services, FederalBank, InvestIndia, StartupIndia,BankofKigali
| Author info | Rating | Review Summary |
|---|---|---|
| CTO at a cloud solution provider with 11-50 employees | 5.0 | I've used this solution for five years, valuing its multi-company help desk and excellent customer service. Setup was easy, with no stability issues. While live-chat needs improvement, it has enabled us to offer white-label support effectively. |
| Digital Specialist at a tech services company with 51-200 employees | 5.0 | I found Vision Helpdesk perfect, especially its WordPress integration and affordability. Setup was simple, and their outstanding customer support quickly resolved a self-hosted script issue. It's better than alternatives. |
| Student (Transporta un Sakaru Instituts) at a transportation company with 501-1,000 employees | 5.0 | I found Vision Helpdesk a cheap, stable, and scalable solution, effectively managing tickets with excellent support. Although the interface needs improvement and more customization, it far exceeded previous options, and I recommend trying it. |
Multi-company satellite help desk feature to manage our ticketing system for multiple domains more like a white-label support solution, and Blabby Feature use for internal staff communication.
We got Reseller Hosting , where we offer end use support to our reseller Clients, which is more of white-label help-desk support. Vision help-desk helped us in offering this solution to our customers.
Their live-chat support needs work.
I've used it for five years.
No issues encountered.
No issues encountered.
Customer service has been on of the best for any software provider we have seen previously any issue we had where solved quickly.
Technical Support:It's very good.
We used Kayako. We switched due to cost and feature requirements.
It was pretty easy, but for few things we got quick assistance. It was a simple click of button installation, even got one click installer for Vision helpdesk in Cpanel.
We used a vendor team who had good expertise.
It's 30%.
There's a one time download cost, and later just $150 for upgrade and setup
We compared it to Freshdesk.
All features of this software are, in my opinion, perfect, but for me the best was the simple integration with Wordpress.
We manage many clients/customers and before we used this software we did it all via email which became unmanageable.
The self-hosted edition requires that a certain script be installed. The support team solved this issue, however.
Yes, as we opted for the self-hosted edition we found that our server did not have a certain script installed. We simply opened a ticket with their support team and the problem was solved within the hour. Just outstanding customer support.
We've had no issues with stability.
We've had no issues with scalability.
100 stars, probably one of the best I have experienced.
Technical Support:Again, perfect!! Quick and easy to talk to.
Simple - more simple than most other helpdesks out there.
If your looking for an affordable solution for your business but want all the features of something you would expect to pay highly for, choose Vision Helpdesk! Trust me - you won't look back!
We evaluate many others including Kayako and also some subscription services. All of which did not compare to the features of Vision Helpdesk.
It helped to manage all incoming e-mails, tickets from our clients. It's multi language. And it's very cheap, which is important for small organisations.
I think I'd like to see a more user-friendly interface in the user-ticket view. It would also be nice to be able to have customized printing (invoices and ticket-prints) and a fully customizable.
I needed to configure my hosting, VH support helped me with it.
I've had no issues with stability.
It's scaled for us.
Vision Helpdesk offer one of best service i`ve seen. Friendly, helpful, contacted via Skype and they resolved all problems
Technical Support:Five stars. Definitely.
Yes, we tried to use osTicket. It`s free, but it is was too difficult, have many settings, non-responsive design, and no possibilities for simple translate. Contacting with support didn`t helped me, they gave me much water, but no answer on my question
Setup was simple, but it seems need to configure hosting.
Vision Helpdesk has very small price, but have much functions. Comparing with others (Z., F.), their price is 3-5x higher for similar functionality
We are interested in multi-company solution, when our company will grow. It was interesting experience.
The only comment i may leave - just try. It`s simple. It`s good-looking. It`s cheap. It`s what i needed :)
